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NATIONAL INSTITUTES OF HEALTH CLINICAL CENTERNoticeNIH Clinical Center FollowMyHealth Patient Portal UsersThe following document is a general User Guide for the FollowMyHealth product. There are features included in this guide that are currently not availablein the NIH Clinical Center FollowMyHealth Patient Portal. These featuresinclude: BillingeVisitsMedications (viewing, add, renewal)Any changes to your demographic information (name, address, phonenumber, emergency contact, etc.) do not come back to the NIH ClinicalCenter records for updating.Some of these features may become available in the future. We apologize for theinconvenience. For any further questions or concerns, please contact the PortalSupport Team at 1-855-644-6445.Appointment viewing is now available in your NIH Clinical CenterFollowMyHealth Patient Portal. For instructions on how to access thisinformation, please see our Frequently Asked Questions f.
FollowMyHealth v21.2Personal Health RecordUser GuideCopyright 2021 Allscripts Healthcare, LLCand/or its affiliates. All Rights Reserved.www.allscripts.com
Published Date: June 30, 2021 for release v21.2 of FollowMyHealth For further information about this manual or other Allscripts Healthcare, LLC products, contact Global Product Support Services,as follows:Global Product Support ServicesAllscripts Central Website: https://central.allscripts.com (Allscripts Central login is required. Contact information varies by product.)Telephone: Proprietary Notice 2021 Allscripts Healthcare, LLC and/or its affiliates. All Rights Reserved.This document contains confidential and proprietary information protected by trade secret and copyright law. This document, theinformation in this document, and all rights thereto are the sole and exclusive property of Allscripts Healthcare, LLC and/or itsaffiliates, are intended for use by customers and employees of Allscripts Healthcare, LLC and/or its affiliates and others authorizedin writing by Allscripts Healthcare, LLC and/or its affiliates, and are not to be copied, used, or disclosed to anyone else, in wholeor in part, without the express written permission of Allscripts Healthcare, LLC and/or its affiliates. For authorization from AllscriptsHealthcare, LLC to copy this information, please call Allscripts Global Product Support Services at 888 GET-HELP or 888438-4357. Notice to U.S. Government Users: This is “Commercial Computer Software Documentation” within the meaning ofFAR Part 12.212 (October 1995), DFARS Part 227.7202 (June 1995) and DFARS 252.227-7014 (a) (June 1995). All use,modification, reproduction, release, performance, display, and disclosure shall be in strict accordance with the license terms ofAllscripts Healthcare, LLC and/or its affiliates. Manufacturer is Allscripts Healthcare, LLC, and/or its affiliates, 222 MerchandiseMart Plaza, Suite #2024, Chicago, IL 60654.IMPORTANT NOTICE REGARDING GOVERNMENT USEThe software and other materials provided to you by Allscripts Healthcare, LLC include "commercial computer software" andrelated documentation within the meaning of Federal Acquisition Regulation 2.101, 12.212, and 27.405-3 and Defense FederalAcquisition Regulation Supplement 227.7202 and 52.227-7014(a). These materials are highly proprietary to Allscripts Healthcare,LLC and its vendors. Users, including those that are representatives of the U.S. Government or any other government body, arepermitted to use these materials only as expressly authorized in the applicable written agreement between Allscripts Healthcare,LLC and your organization. Neither your organization nor any government body shall receive any ownership, license, or otherrights other than those expressly set forth in that agreement, irrespective of (a) whether your organization is an agency, agent,or other instrumentality of the U.S. Government or any other government body, (b) whether your organization is entering into orperforming under the agreement in support of a U.S. Government or any other government agreement or utilizing any U.S.Government or any other government funding of any nature, or (c) anything else.FollowMyHealth is a trademark of Allscripts Software, LLC and/or its affiliates.All trademarks, service marks, trade names, trade dress, product names, and logos are property of their respective owners. Anyrights not expressly granted herein are reserved.The names and associated patient data used in this documentation are fictional and do not represent any real person living orotherwise. Any similarities to actual people are coincidental.Images and option names used in this documentation might differ from how they are displayed in your environment. Certainoptions and labels vary according to your specific configuration. Images are for illustration purposes only.Fee schedules, relative value units, conversion factors and/or related components are not assigned by the AMA, are not part ofCPT, and the AMA is not recommending their use. The AMA does not directly or indirectly practice medicine or dispense medicalservices. The AMA assumes no liability for data contained or not contained herein.Excel and Microsoft are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or othercountries.Adobe, the Adobe logo, Acrobat, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated inthe United States and/or other countries.iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.Perceptive Content, Lexmark, and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United Statesand/or other countries.Allscripts Patient Administration Solution (PAS) contains barcode components licensed from IDAutomation.com, Inc. Theseproducts may only be used as part of and in connection with the Allscripts Patient Administration Solution software.InterQual and InterQual Connect are registered trademarks of Change Healthcare, LLC in the United States or other countries.
Table of ContentsChapter 1: Supported browsers.9Chapter 2: Get started as a new FollowMyHealth Personal Health Recorduser.11Create a FollowMyHealth account.11Create a FollowMyHealth account through an email invitation.12Create a FollowMyHealth account without an email invitation.14Create a FollowMyHealth account and connect to another patient account as an authorizedindividual.16Email and mobile phone verification.18Verify your email address.19Verify your mobile phone number.20Chapter 3: Sign in to your FollowMyHealth account.21Accept updated Terms of Use.21Sign in with FollowMyHealth username and password.23Two-factor authentication.24Recover your FollowMyHealth username.25Recover your username from the FollowMyHealth sign-in page.26Recover your username from the Sign Up and Connect page.27Reset your FollowMyHealth password.28Sign in with an alternative authentication method.29Connect your account to a different organization through an email invitation.30Connect your account to another account as an authorized individual.31Limited sign-in attempts.32Chapter 4: Static toolbar.35Sending messages.35Switching the account view.36Managing your account.36My Info.36General information.36Edit emergency contact.44Edit responsible party.44June 30, 2021 FollowMyHealth v21.2Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.3
Table of ContentsEdit insurance information.45Connections.45My Providers and Healthcare Organizations.46Health Sources: Personal Monitoring Devices and Apps.51Authorized Individuals: Family Members, Dependents, etc.52Third-Party Apps.54Manage billing.56Viewing your invoices.56Pay your invoices.58Billing questions.59Manage preferences.60Account preferences.61Sign-in preferences.61Communication preferences.70Display preferences.75Restore deleted information.75View activity history.75Get technical support and assistance for your FollowMyHealth Personal Health Recordaccount.76Changing the personal health record language.76Search the FollowMyHealth Personal Health Record.77Chapter 5: The Home tab.79Health Summary.79Action Center.80App Center.83Install applications.84Single Sign-On.85Create a Health Journal entry.86Manage My Charts data.89Enter a blood sugar reading.93Know My Health.95Wellness.95Appointments.95Schedule an appointment.96View upcoming appointments.100Reschedule an appointment.101Cancel an appointment.102View past appointments.102Get Treated Now.103Recent Activity.104Billing on the Home tab.105Devices and applications.107Access devices and applications from My Account.1094FollowMyHealth v21.2 June 30, 2021Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.
Table of ContentsAccess devices and applications on the Home tab.109Access devices and applications from a goal.110Connect to devices and applications.111Connect a Fitbit health source.113Connect a Garmin health source.113Connect an iHealth health source.114Connect a Withings health source.115Device list.115Chapter 6: Messages.117Compose a secure message.120Create and edit Message folders.122Chapter 7: My Health.123Summary.123Manage your care team list.124Import clinical summary documents.125Download clinical summary documents.125Email clinical summary documents.126Conditions in your health record.127Edit an active condition.128Add an active condition.128Add a surgical history condition.129Add a family health condition.130Add a personal health condition.131Medications.132Add or edit a medication.132Add a preferred pharmacy.133Request a medication renewal.134Allergies.135Add or edit an allergy.136Immunizations.137Add an immunization.138View immunization details.139View CDC immunization schedules.139View vaccine information sheets.140Share your immunization record.140Results.141Add a result.141Graph results.142View results.143Vitals.145View more vitals details.147June 30, 2021 FollowMyHealth v21.2Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.5
Table of ContentsAdd vitals.148Edit vitals.149Delete vitals.149View a chart of vitals.150Documents.151Add a document.151Chapter 8: Wellness.153Goals.154Goal types.155Weight management goal.155Monitor weight goal.157Monitor blood glucose goal.158Monitor blood pressure goal.160Monitor mood goal.161Monitor step goal.163Managing your goals.165View goals and readings.165Accept a new goal.166Add a reading.167Decline a new goal.168Decline an active goal.169Access devices and applications from a goal.169Notifications.170Add a reminder from My Reminders.171Edit a reminder from My Reminders.174Delete a reminder from My Reminders.174Measurements.175Record a blood pressure reading.176Record a daily mood.176Record daily steps.177Record a weight measurement.178Access devices and applications from Measurements.178Chapter 9: Video visits.181On-demand video visits.181Start an on-demand video visit.182Start an on-demand video visit without a FollowMyHealth account.186Scheduled video visits.189Schedule a video visit.189Joining a scheduled video visit.196Join a scheduled video visit from an email or text message.197Join a scheduled video visit from a FollowMyHealth account.1996FollowMyHealth v21.2 June 30, 2021Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.
Table of ContentsVideo visit screen overview.203Action Center video visit notifications.205Chapter 10: Email visits.207Request an email visit from the Home tab.207Request an email visit from Connections.214Index.225For more information.223June 30, 2021 FollowMyHealth v21.2Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.7
Table of Contents8FollowMyHealth v21.2 June 30, 2021Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.
Chapter 1Supported browsers The FollowMyHealth Personal Health Record supports the current versions of the following modernweb browsers: Microsoft Internet Explorer Microsoft Edge Mozilla Firefox Google Chrome Apple Safari Note: At this time, video visits are not supported on the Safari browser.Transport Layer Security 1.2 (TLS 1.2) requirementFollowMyHealth requires browsers with Transport Layer Security 1.2 (TLS 1.2) to verify that yourdata is sent securely between your health record and the provider's application.If you navigate to FollowMyHealth and are not using a browser that supports TLS 1.2 or that doesnot have TLS 1.2 enabled, an error message indicates that you cannot connect to the website ifyour browser is outdated. You can access FollowMyHealth after upgrading to a browser thatsupports TLS 1.2.Use the following links to download the latest versions of impacted browsers: Microsoft Internet Explorer Mozilla Firefox Google Chrome Apple SafariFollowMyHealth is compliant with Web Content Accessibility Guidelines (WCAG) 2.0, Level A.June 30, 2021 FollowMyHealth v21.2Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.9
Chapter 1 Supported browsers10FollowMyHealth v21.2 June 30, 2021Personal Health Record User GuideCopyright 2021 Allscripts Healthcare, LLCThis page contains Allscripts proprietary information and is not to be duplicated or disclosed to unauthorized persons.
Chapter 2Get started as a new FollowMyHealthPersonal Health Record user Create your new FollowMyHealth account by using one of three methods. Each method includesstep-by-step instructions to get started. Create a new FollowMyHealth account: Through an email invitation From the FollowMyHealth Personal Health Record sign-in page As an authorized individual providing support for another patient, such as your parent or childCreate a FollowMyHealth accountBefore you can use the FollowMyHealth Personal Health Record, create a FollowMyHealth Sign-Inusername and password.identifies where to sign in with your FollowMyHealth Sign-In.When you create your new FollowMyHealth account, the email address associated with youraccount or that your organization has on record for you is used automatically as yourFollowMyHealth Sign-In's username.Alternative sign-in methodsAs a best practice, use your FollowMyHealth Sign-In to access your FollowMyHealth account.Alternatively, you can also sign in using the following account credentials, if available: Apple IDCernerFacebookGoogle MicrosoftThese alt
in the NIH Clinical Center FollowMyHealth Patient Portal. These features include: Billing eVisits Medications (viewing, add, renewal) Any changes to your demographic information (name, address, phone number, emergency contact, etc.) do not come back to the NIH Clinical Center records for updating.
