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Delaware NorthParks & ResortsSUPPLIERGUIDELINES
Delaware North Parks & ResortsSupplier GuidelinesTable of ContentsSUPPLIER CHECKLIST . 3GREENPATH – ZERO WASTE LETTER . 4SMALL PARCEL vs FREIGHT REQUIREMENTS . 5GENERAL PACKING INSTRUCTIONS . 9SUPPLIER CHARGE BACKS . 11SHIPPING & CANCELLATION INSTRUCTIONS . 13PURCHASE ORDER REQUIREMENTS . 14PRE- TICKETING PROGRAM . 15ACCOUNTING/PAYMENT PROCEDURES . 18GENERAL INFORMATION. 19CONTACT INFORMATION . 20
SUPPLIER CHECKLISTSupplierDateI have received the "Delaware North Parks & Resorts Supplier Guidelines” containing thefollowing information: SUPPLIER CHECKLISTSUSTAINABILITY AND RETAILSMALL PARCEL VS FREIGHT SHIPPING REQUIREMENTSGENERAL PACKING INSTRUCTIONSSUPPLIER CHARGE BACKSSHIPPING & CANCELLATION INSTRUCTIONSPURCHASE ORDER REQUIREMENTSPRE- TICKETING PROGRAMACCOUNTING/PAYMENT PROCEDURESGENERAL INFORMATIONUNIT CONTACT INFORMATOINThe above information has been read, understood and forwarded to all concerned departments.SignedTitleDatePlease complete this form and return to BuyerComplete contact information can be found on Page 19 of this document.2
SUSTAINABILITY AND RETAILDear Vendor/Supplier,One of the hallmarks of Delaware North is the focus we put on environmental stewardship and corporate socialresponsibility. GreenPath , our sustainability program is an integral component of our business strategy toreduce environmental impact, improve operational efficiency and contribute positively to the communitieswhere we operate.We recognize that responsible management of the supply chain directly affects sustainability with far-reachingbenefits to the environment, society and economy. Delaware North values relationships and understands thepower of partnerships to align and leverage resources.As a vendor/supplier, we request that you join our efforts to source sustainable products that address materialssourcing, design for end of life, manufacturing, packaging and transportation to promote a circular economy.Please consider the following steps towards reducing your impacts. Materials Sourcing: practice source reduction, promote the use of recycled content, renewable, organic,non-toxic products and select raw materials from sustainable sourcesDesign for End of Life: integrate durability, reusability, recyclability or compost-ability to extend thelife of products and materials to minimize wastePackaging: prefer ‘Ideal’ and ‘Preferable’ options, see table below for detailsManufacturing: processes that maximize productivity, reduce waste and minimize environmentalimpactsTransportation: optimize logistics and improve travel efficiency to reduce carbon footprintPreferred Packaging OptionsIdealReusable (totes, pallets)Take-Back ProgramPost-Consumer ContentBulk Wrapped ItemsPreferablePaperCardboardCompostable MaterialAluminum/Tin/SteelAcceptableClear Soft PlasticsHard Plastics #1-2Reuse Packing PeanutsLimit GlassProhibitDark Color Soft PlasticsHard Plastics # 3-7Styrofoam, PolystyreneIndividually Wrapped ItemsWe are excited about the opportunity to work together for a sustainable future. Please advise us of alternativeproducts, practices and programs to advance sustainability for the ‘greater good’. Thank you in advance foryour engagement and support. Contact us with more information or questions regarding our sustainable retailprogram.Sincerely,Debbie FriedelDirector of Sustainability, Delaware Northdfriedel@delawarenorth.comCendy SangermanoDirector of Merchandise, Delaware North Parks and Resortscsanger@delawarenorth.com3
SMALL PARCEL & FREIGHT SHIPPING REQUIREMENTSSMALL PARCEL FOR FEDEX GROUNDSmall parcel includes individual packages, up to 150 lbs. (non-palletized) and multiple piece shipments (nonpalletized) weighing less than 500 lbs. total combined weight. No single package may exceed 150 lbs., 108” inlength and 165” in length and girth combined and are individually packaged and labeled. For shipmentsexceeding those dimensions, see below Requirements for LTL Freight. Vendor will need their own FedEx account number for pickup and routing purposesSelect FedEx Ground service for shipments inbound to our facilitiesSelect Bill Recipient for Inbound or Bill Third Party when Drop Shipping, using the account #provided in PO instructions, unless shipping is freeEnter the required Delaware North PO number in the PO number reference fieldNote: Use of FedEx Express services are to be used only when requested by Delaware North Parks &Resorts or prior authorization has been given.SHIPPING REQUIREMENTS FOR LTL FREIGHTFedExFedEx Freight LTL shipments include individual packages over 150 lbs., length greater than 108” or lengthand girth greater than 130” or multiple piece shipments up to 19,999 lbs. and are palletized.All FedEx shipments must be prepared using an automated shipping solution, such as FedEx ShipManager at fedex.com or FedEx Ship Manager software. All pallets must be in good condition, cases uniformly stacked (not to exceed pallet dimensions) and thepallet must be shrink-wrappedOptional and additional services (examples: Inside Pickup, A.M. Delivery, Appointment Delivery, etc.)require preapproval from Delaware NorthBOL (Bill of Lading) requirements:o Shipper Name and addresso Complete consignee name and addresso Payment Type – Collect, unless shipping is freeo Ship To - Enter correct Company Name/address as provided in the PO to ensure correct billingo Select FedEx Freight Economy in Service Type, unless otherwise notified by Delaware North or priorauthorization has been given by Delaware North to use a different service Shipments that are 12’ or 6 skids require you to contact the Buyer or Warehouse Manager at the Parks& Resorts unit prior to shippingo Enter the required PO number in the Purchase Order no. fieldo Number of cartonso Number of Palletso Gross Weight and cube/volume of shipment (including pallet weight)o Pallet dimensions4
oNMFC and Freight ClassTQL – Broker that can handle spot quotes and project pricing (i.e. you know you will have a certain number ofLTL shipments for the season, they can lock in a rate) Contact Logan Godwin LGodwin@tql.com or LTLDEPARTMENT@TQL.COMLTL-Services outlines services providedCustomer-Specific-Pricing-for-LTL – can provide project pricingTQL-TRAX offers online or mobile app spot quoting and tracking of your shipmentUnited Nations Logistics - Broker that can handle spot quotes Send an email to dispatch@unitednationlogistics.com to receive a spot quote. Lead time is 24-48hrsOr call Shawn 417-681-1098COMPLIANCE GUIDELINESDelaware North Parks & Resorts will pay the transportation cost for shipments when these routing guidelinesare followed. Costs associated with any method of shipping falling outside these guidelines will not be paid byDelaware North P&R and will be the responsibility of the shipper.Compliance includes: Consolidating shipments to same address with same ship date to reduce transportation costs.Using the correct FedEx ServiceUsing the correct Billing Option, Account and/or Freight Billing AddressProviding the Purchase Order number in the correct reference fieldUsing the correct NMFC and Freight ClassAny shipments outside of this guideline must be preapproved by Delaware NorthAll shipments will be monitored for compliance to these terms. Each vendor/supplier is responsible forcommunicating and implementing this transportation directive to their Logistics Department and/or allindividuals responsible for shipping to or on behalf of Delaware North*Vendor will be charged 25 fee plus difference in freight charges when not in compliance. *OTHER FREIGHT TERMSNo other freight terms or routing will be allowed without prior authorization from the buying staff. Anyexcessive (i.e. overnight delivery) charges without permission from Buyer will not be paid.5
DESTINATIONAll freight should be routed to the shipping address listed on Page 19 of this document.If the shipping instructions are not adhered to, Delaware North Parks & Resorts will not pay costs incurred dueto routing violations. If problems occur on a consistent basis, Delaware North Parks & Resorts will charge theSupplier for costs incurred.FEDEX SUPPORTFor immediate assistance with questions about routing guidelines, call the FedEx Vendor Activation Desk at1.866.883.9290 (toll free). This resource is available Monday through Friday, 8 a.m. to 5 p.m. CST. You maycontact FedEx Freight Customer Support at 1.800.GoFedEx 1.800.463.3339 for assistance anytime.YELLOWSTONE AND KENNEDY WAREHOUSEAll shipments should be coordinated with the warehouse manager at Kennedy Space Center and YellowstoneGeneral Stores for best freight solution and arrival.Contact:Yellowstone General StoresJay Stark JStark1@delawarenorth.com406-586-7593Kennedy Space CenterCharles Lamattina CLamatti@delawarenorth.com321-449-42526
COMMON SHIPPING TERMSConsignee – place of final destinationCollect – use this term when you are asking a supplier to ship on your behalf. For example, ask the supplier to“ship collect via Yellow Transportation”. This does not mean C.O.D.; it means that the shipper will collect thefreight charges from you by issuing an invoice.Common Carrier – a freight company that ships larger items, typically over 150 pounds.Freight class - Universal classification of freight that helps determine value and freight cost. Samples offreight class are given below.Third Party Collect – most often is used when someone else (i.e. Delaware North Corporate Office) orderssomething on your behalf from a vendor and ships it direct to you.Inbound - freight coming into a location (the consignee)Outbound - freight leaving a location (the shipper or the manufacturer)Prepaid: a term denoting that transportation charges have been paid by the shipper. Freight has been includedin the purchase price of the goods. May show freight charges on the vendor’s invoice.PRO Number: a unique number issued to each shipment by the carrier and used for tracking of the shipment toits destination.Proof of Delivery: (also called P.O.D.) a copy of the delivery receipt. Shows who signed for the shipment,includes date and time the shipment was signed for.Shipper – In most cases, the shipper is the manufacturer, vendor or supplier. Delaware North is seldom theshipper. The exception is when we ship items between locations.COMMONLY USED FREIGHT CLASSESClass 65Class 70Class 77.5Class 85Class 92.5Class 110Class 125Cartons of Paper Goods, Brochures, Printed Materials, FormsChina, Porcelain ware, Stoneware with value not exceeding 90 per 100#Clothing, UniformsGeneral Food Service EquipmentChina, Stoneware, etc. more 90 per 100#Refrigerated EquipmentFurniture, Menu boards7
GENERAL PACKING INSTRUCTIONSCARTON LABELINGThe outside of each carton must clearly be marked with the following information no smaller than 4” x 6”.Below is a carton label that meets our shipping requirements. As long as the information below is included, anylabel format will be accepted, and a charge back will not be issued.DN PARKS & RESORTS BARCODE FOR SCANNINGDN PARKS & RESORTS PURCHASE ORDER#INNER PACK(S)TOTAL CARTON QTYSIZE /COLORCASE COUNT (ex: box 1 of 10)INVOICE/PACKAGING SLIPEach shipment (including backorders) requires a packing slip and invoice. There must be only onepurchase order per packing slip/invoice. The packing slip and invoice should be attached to theoutside of the lead carton (e.g. 1 of 6).The packing slip and invoice must contain: Purchase order number. Store Name Store Number The number of pieces by Delaware North Parks & Resorts barcode/Item Number. Description of each item with supplier style # and UPC #8
INVOICES & ACCOUNTS PAYABLEAll invoices should be shipped with product and an emailed copy should sent to Buyers and OperationsManagers. See contact info on Page 19A hard copy invoice may also be sent by mail directly to the Delaware North unit, to the Accounts PayableDepartment. See address on Page 19Faxed Invoices are NOT acceptable.PACKAGING INSTRUCTIONSOnly one barcode is allowed per carton, no mixed cartons. Each barcode must have consistent inner packs.Once the master pack and the inner pack quantities are agreed upon by buying staff and Supplier, the Suppliermust be consistent in each subsequent delivery. Changes can be made with the Buying Staff's approval only. Clothing shipmentsOne color/one size per style, per carton. Non-apparel shipmentsInner cartons must be clearly marked with quantity, style number and barcode number Standard master pack (shipping carton) requirementsCartons must meet the minimum 175-pound burst strength.Units that have an exception (due to size of location) to the Packaging Instructions: Tenaya Lodge,Kalaloch Lodge, Geneva on the Lake, Peaks of Otter, Gideon Putnam, Gardiner Retail, Pine Lodge,Courtyard Marriott TitusvilleZERO WASTE PACKAGINGDelaware North Parks & Resorts is striving to be ZERO WASTE across all units by 2023.Product packaging should: Be supplied at a minimum amount needed to protect the product. Be sustainable and able to be reused or recycled (cardboard, paper, soft plastics, bubble wrap, etc.) Not to be made of Styrofoam, especially large bulky Styrofoam. No Styrofoam peanuts. Only clear soft plastic is to be used for pallet wrapping. No black plastic.Niagara Falls and Gideon PutnamNew York State – Ban on Loose Fill Packaging (Styrofoam Peanuts)For details visit the New York State Department of Environmental Conservation (DEC)website.9
PALLET INSTRUCTIONSPalletized merchandise should be shipped on a standard 42” x 48” pallet, in new condition. Each carton on thepallet must adhere to previous label standards and include an additional label on the outside of the palletwrap. This label must include supplier Name, purchase order number and carton count.Purchase orders must not be mixed on the same pallet unless clearly marked with “MIXED PALLET” witheach PO#. Same item must be on one pallet.PURCHASE ORDERSSUPPLIER MUST SHIP ORDER COMPLETE. No back orders are allowed unless authorized by theBuyer or designee.Overages and Substitutions are NOT ALLOWED, unless authorized by Buyer or designee.Orders received past the CANCELLATION DATE are subject to RETURN & REFUSAL at VENDOREXPENSE, in addition to a 25 handling fee by Delaware North. CANCELLATION date is defined as 710 days past cancel date listed on Purchase order.No merchandise will be accepted without an approved signed Purchase OrderSUPPLIER CHARGE BACKSFailure to comply with the guidelines as stated in the "Delaware North Parks & Resorts Vendor ComplianceManual" can result in a charge back of a minimum of 100 per order and any labor generated will be at therate of 50.00 per man hour. In addition, any circumstances that increase the normal order processing timewill result in a charge back.Circumstances include but are not limited to the following:ITEMS Items pre-ticketed incorrectly, or not at all. (Example: Wrong UPC format; number, price, etc)Variance greater than 10% over/under order quantity.Stock number (style) substitution.PACKING SLIP Packing slip missing, incorrect, or incomplete.Failure to list the total number of cartons and pieces.Purchase order number incorrect or not listed.More than one purchase order per packing slip.Supplier style number incorrect or not listed.Item description missing.10
CARTONS Carton markings missing, incorrect, or incomplete.Purchase Order number incorrect or not listed.Supplier style number incorrect or not listed.Quantity per carton and per inner pack incorrect or not listed.Mixed barcodes and/or purchase orders in a carton.Incorrect or missing Delaware North Parks & Resorts unit name and address.Incorrect or missing supplier name and addressCartons shipped via FedEx Ground that are not individually marked with total cartons (ex #1 of 15).PRE-TICKETING If supplier does not pre-ticket as required, a 25.00 charge plus 0.25 per unit and 50.00 perman hour will be charged back.RETURN TO SUPPLIER Merchandise that is defective or damaged during shipping will be deducted from the invoice and willbe returned to the supplier, at supplier’s expense.MISCELLANEOUS Any work performed over and above normal processing such as 100% quantity and qualityaudits, reprocessing supplier errors, etc., will be billed back to the Supplier at 50.00 per manhour plus 100 per order.11
SHIPPING & CANCELLATION INSTRUCTIONSPURCHASE ORDER SHIP AND CANCEL DATESThe ship date and cancel date, clearly noted on each purchase order, are to be strictly adhered to. ExceptionsMUST be approved by the Buyer. Suppliers have 72 Hours to confirm the ship date, cancel date and cost.LATE OR EARLY SHIPMENTSIf the order is expected to ship outside of the designated shipping window, notated by ship/cancel dates on PO,vendor must contact the Buyer for an extended cancel date.Buyer can then advise to one of the following actions: Extend the cancel date, in which a revised purchase order will be issued.Cancel the order entirely and re-submit a new order with a new shipment window and revisedquantities.Revise the current order quantity and ship dates.If Vendor ships the order outside the SHIP/CANCEL date noted on the PO withoutnotifying the Buyer for Approval:The shipment will be refused at our warehouse and returned at vendor expense. Vendor will incur ourwarehouse handling charges as stated in under Supplier Charge Backs, including a 25 handling fee byDelaware North.12
PURCHASE ORDER REQUIREMENTSNOTIFICATIONAll purchase orders will be e-mailed directly to the supplier or their representative. Orders placed by telephonewill be confirmed by the purchase order number and e-mailed copies. It is the supplier’s responsibility to notifyDelaware North Parks & Resorts of any discrepancies to the purchase order within 72 hours of receipt of thepurchase order.BACKORDERSNo backorders or partial shipments are permitted unless authorized by the Buyer or designee. All backordersmust be marked properly. Orders that extend beyond the initial agreed upon Cancel date are considered voidunless there has been an agreement with the Buyer to extend the shipping window.IDENTIFICATIONAll invoices, packages, shipping notices, instruction manuals and other written documents referring to thepurchase order shall contain or make reference to the applicable purchase order number.PRICINGDELAWARE NORTH PARKS & RESORTS REQUIRES A MINIMUM OF THIRTY (30) DAYSNOTICE OF ALL PRICE INCREASES.A purchase order shall not be filled at prices higher than those shown on the purchase order unless suchincreased prices have been authorized in writing by Delaware North Parks & Resorts and a new purchase orderreflecting increased prices has been issued.13
PRE-TICKETING PROGRAMIt is the policy of Delaware North Parks & Resorts that a supplier will pre-ticket the merchandise. DelawareNorth does not provide UPC price labels. The vendor is responsible for creating all UPC Price labelsTICKET PLACEMENTThe supplier will attach tags to merchandise and ship as requested.The following are the standards for attachment:ITEMSTAG LOCATIONDISHES, TILES, MUGS, BOTLESBOTTOM RIGHTMAGNETS, BOOKMARKS, EARRING CARDS, SMALL CARDED ITEMSBACK RIGHTBOOKS & JOURNALSBACK COVER - RIGHT CORNERJEWELRYBARBELL TAGSEXISTING HANG TAGSBACK, LOWER CORNERT-SHIRTS, SHIRTS, JACKETSNECK LABELPANTS, SHORTSWAIST LABELBLISTER PACKSBACK RIGHT CORNERCERAMIC GIFTWAREON BOTTOMSTUFFED ANIMALS, PLUSHTHROUGH LABEL ON EARPOSTERSBACK RIGHTTAPES, CD’SBACK RIGHTDO NOT COVER MANUFACTURER’S COUNTRY/PLACE OF ORIGIN.Any changes must be negotiated with the Buyer in advance of ticket printing.The supplier ticket will contain the following: Retail Price per Purchase Order UPC or Barcode – only UPC-A or EAN Format Supplier Name Delaware North Parks & Resorts Item NumberThis information can be found on all official Delaware North Parks & Resorts purchase orders.PROP 65 CAAll California units must have Prop 65 CA Labeling on merchandise. https://www.p65warnings.ca.gov/PAX Tag & Label, INC –For ordering of UPC Price labels, see the following templates from Delaware North at Yellowstone GeneralStores for PAX Tag & Label, INC.14
Include the cover sheet with your purchase order and email to info@paxtag.com.Include the information needed on tags on the purchase order you create for PAX.Note that PAX does not supply UPC numbers. You must provide the numbers and PAX creates thelabels.1215
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ACCOUNTING / PAYMENT PROCEDURESAll correspondence to Delaware North Parks & Resorts regarding payments, deductions and invoicesshould be sent to the following:Emailed Copy: Buyer Operations Manager Warehouse ManagerHard copy: Included with shipment of product - REQUIRED Mailed to Accounts Payable at address listed on Page 19 of this document.INVOICING INFORMATIONPayment for a supplier’s invoice will be made only upon the complete delivery of all quantities and itemscovered by such invoice. Service charges on unpaid invoices held for discrepancies will not be paid. DelawareNorth Parks & Resorts payment terms begin on the date of invoice. Delaware North Parks & Resortswill pay only for items that its warehouse has confirmed as received.Invoice must include the following information: Purchase Order NumberInvoice NumberInvoice DateQuantity ShippedStyle NumberCost per UnitExtended CostAny DiscountsFreight TermsPayment TermsTotal Amount DueTerms for each order are agreed upon between the Buyer and the supplier and reflected on the purchase order.Terms must also be reflected on each invoice. If there are any discrepancies, adjustments will be made prior topayment processing and the supplier will be notified.18
GENERAL INFORMATIONDISCLOSURE OF INFORMATIONThe supplier shall keep confidential all designs, processes, drawings, specifications, reports, data and othertechnical or proprietary information and the features of all materials (collectively, the “Materials”) furnished ordisclosed to the supplier by Delaware North Parks & Resorts in connection with this order. Unless otherwiseprovided herein or authorized by Delaware North Parks & Resorts in writing, the supplier shall use suchinformation and items, and the features hereof, only in the performance of this order. Upon completion ortermination of this order, the supplier shall return all written “Materials” and other items furnished by DelawareNorth Parks & Resorts to the supplier under this order or make such other disposition thereof as may be directedor approved by Delaware North Parks & Resorts. Neither party may use the other party’s name inadvertisements nor otherwise disclose the existence or content of this order without the other party’s priorwritten consent.All Delaware North Parks & Resorts exclusively designed artwork will become property of Delaware Northupon issuance of a purchase order.SAMPLESDelaware North Parks & Resorts will NOT reimburse a supplier or return any samples sent for review.Delaware North Parks & Resorts will contact the supplier only if the Buyer is interested in ordering product.WEB READY IMAGESSuppliers may be requested to provide high res images of products and design for Delaware NorthParks and Resorts to use on web sites.19
Contact Information – DN Parks and ResortsKALALOCH - OLYMPIC NATIONAL PARKDELAWARE NORTH KALALOCH LODGE157151 HWY 101FORKS, WA 98331ATTN: NICKY BOHORFOUSH360-962-2271DELIVERY HOURS - 8AM -6PMINVOICES EMAIL TO SRadibau@delawarenorth.comBUYER – JERUSHA RICEjrice@delawarenorth.comNIAGARA FALLS STATE PARKDELAWARE NORTH NIAGARA FALLS STATE PARK198 HYDE PARK BOULEVARDNIAGARA FALLS, NY 14303ATTN: ROBERT KOWALSKI/NINA COLANGELO716-278-0345DELIVERY HOURS - 9AM-4PMINVOICES EMAIL comBUYER – ALEX SCHWARTZaschwartz@delawarenorth.comTRENDZ AT THE PARKDELAWARE NORTH TRENDZ861 DUNRAVEN STESTES PARK, CO 80517ATTN: JERUSHA RICE716-220-4679DELIVERY HOURS: 8AM-5PMINVOICES EMAIL TO Vanessa Bertoldi VBertoldi@delawarenorth.com BUYER - JERUSHA RICEjrice@delawarenorth.comKINGS CANYON NATIONAL PARKDDEWARE NORTH KINGS CANYON86728 HWY 180KINGS CANYON NATIONAL PARK, CA 93633ATTN: SARA PARKS559-335-5500DELIVERY HOURS: 7AM-8PMINVOICES EMAIL TO SEKIAP@delawarenorth.comBUYER - JERUSHA RICEjrice@delawarenorth.comSEQUIOA NATIONAL PARKDELAWARE NORTH SEQUOIA63204 LODGEPOLE RDSEQUOIA NATIONAL PARK, CA 83262ATTN: RICHARD HERRON559-565-3301DELIVERY HOURS: 8AM-5PMINVOICES EMAIL TOSEKIAP@delawarenorth.comBUYER - JERUSHA RICEjrice@delawarenorth.comTENAYA LODGEDELAWARE NORTH TENAYA LODGE RETAIL1122 CA-41FISH CAMP, CA 93623ATTN: URSULA YATES559-692-8972DELIVERY HOURS: 8AM-5PMINVOICES EMAIL TOUrsula Yates uyates@delawarenorth.com BUYER - JERUSHA RICEjrice@delawarenorth.com20
GRAND CANYON NATIONAL PARKDELAWARE NORTH CANYON VILLAGE MARKET1 MATHER BUSINESS CENTERGRAND CANYON, AZ 86023ATTN: JAMIE SALTER928-638-2262DELIVERY HOURS: 8AM-5PMINVOICES EMAIL TOGC Inventory GCInventory@delawarenorth.comYELLOWSTONE NATIONAL PARKDELAWARE NORTH YELLOWSTONE GENERAL STORES251 ECHO CANYON RDWEST YELLOWSTONE, MT 59758ATTN: JAY STARK406-548-1772DELIVERY HOURS: 8AM-4PMINVOICES EMAIL TO-BUYER - JERUSHA warenorth.comBUYER – CENDY SANGERMANOcsanger@delawarenorth.comKENNEDY SPACE CENTERDELAWARE NORTH KENNEDY SPACE CENTERMAIL CODE : DNPSKENNEDY SPACE CENTER, FL 32899ATTN: CHARLES LAMATTINA321-449-4252DELIVERY HOURS: 7AM-4PMINVOICES EMAIL TOJtrimmer@delawarenorth.comBUYER – TAMMY KEENERTammy Keener TKeener@delawarenorth.com SHENANDOAH NATIONAL PARKDELAWARE NORTH SHENANDOAH26 NORTH BROAD STREETLURAY, VA 22835ATTN: MELISSA PAINTER540-843-2118DELIVERY HOURS: 8AM-4PMINVOICES EMAIL TOMelissa Painter MPainter@delawarenorth.com BUYER - ALEX SCHWARTZAlex Schwartz ASchwartz1@delawarenorth.com PEAKS OF OTTERGENEVA ON THE LAKEDELAWARE NORTH THE LODGE AT GENEVA ON THELAKE4888 NORTH BROADWAYGENEVAL ON THE LAKE, OH 44041ATTN: DEBORAH BARMESS440-415-1542DELIVERY HOURS: 9AM-4PMINVOICES EMAIL TO-DELAWARE NORTH PEAKS OF OTTER RETAIL85554 BLUE RIDGE PARKWAYBEDFORD, VA 24523ATTN: LYNN HALL540-586-1081DELIVERY HOURS: 9AM-4PMINVOICES EMAIL TOBarbara (Bea-Bee) Rankin BRankin@delawarenorth.com BUYER - ALEX SCHWARTZAlex Schwartz ASchwartz1@delawarenorth.com Deborah Barmess DBarmess@delawarenorth.com BUYER - ALEX SCHWARTZAlex Schwartz ASchwartz1@delawarenorth.com 21
INVOICE/PACKAGING SLIP Each shipment (including backorders) requires a packing slip and invoice. There must be only one purchase order per packing slip/invoice. The packing slip and invoice should be attached to the outside of the lead carton (e.g. 1 of 6). The packing slip and invoice must contain: Purchase order number. Store Name
