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MembershipsDerby offers a Home Membership with 20% off HomeLeague match tickets for the 2021/22 season. HomeMembership packages also enable those supporters tohave access to purchasing Home tickets when they firstgo on sale, approximately six to seven weeks prior toeach league fixture. Please find more information here.The club also offers a Rams Squad Membership forchildren aged 2 to 12 which offers a range of otherbenefits, more information is available here.Sales PeriodSix to Seven weeks prior to each fixture*: Prices set andon sale to Home Members.Four weeks prior to each fixture*: General sale starts. Matchday: Prices increase by 2 for Adults, 1 forconcessions and no increase for supporters aged 2-12.Information and data stored on our database maybeanalysed to help us provide products and services thatmay be of interest to you. For loss of or damage to personal property at or aroundthe Ground.If the Club reschedules or cancels a Match then:From time to time we may contact you by post, phone oremail to inform you about these products or services.Derby County will never share your personalinformation with any third parties to use for theirmarketing purposes unless you have given yourconsent. Customers can advise us at any time if theywish to opt out of receiving any correspondence fromthe Club or its partners.Customers are advised to visit our secure customerportal at DCFC. CO. UK where you can register and reviewyour personal information and update your contactpreferences.All customers have the right to access the informationwe hold on them and can exercise this right bycontacting our Data Protection Officer or by emailingderby. county@dcfc. co. uk* This sales time-frame is subject to change. Holders of Single Match Tickets will be entitled to receivea full refund or, at their option, receive the equivalentticket for the subsequent Match; Holders of Season Tickets will be entitled to attend anyrescheduled Match; Business Customers will be entitled to receive a fullrefund, or at their option, receive the equivalent ticket forthe subsequent Match. Refunds and applications for tickets to rescheduledMatches must be made via the procedure specified by theClub from time to time (available upon request). Any refund to which a person is entitled underthese Conditions will only be issued on production ofidentification demonstrating that the person requestingthe refund is the person to whom the Ticket was originallysold. The identification produced must be to the reasonablesatisfaction of the manager of the Ticket Office.MATCH ABANDONMENT POLICYBooking FeesDerby County charge a booking fee of 1 per ticketfor home and away games when booking tickets viathe phone line or online. The club does not charge anybooking fees for payments made in person at the TicketOffice. Please note that these booking fees relate toDerby County Football Club home, away and cup fixturesonly, other events or products may vary.The Club shall be responsible to You for loss or damage Yousuffer that is a foreseeable result of its breach of theseConditions or its negligence but it will not be responsiblefor any loss or damage that is not foreseeable. The Clubshall have no liability to You for any: Loss of profit, loss of business, business interruption, orloss of business opportunity;There is a postal fee of 1 per transaction. There is nodelivery charge for tickets left for collection or sent byPrint@Home or Mobile Tickets. Loss of enjoyment, travel/accommodation costs;DATA PROTECTION POLICY Restrictions to the view of the Match caused by an act ofanother spectator and/or the position of the seat;Derby County Football Club seeks to firmly abide byall data protection guidelines and we ensure that allcustomer data is used safely and securely under theData Protection Act 2018.08 If You are not a Business Customer then You can cancel aSingle Match Ticket no later than 24 hours before the startof the relevant Match, or the Ticket Office’s last openingtime on the day on which it is last open before the day ofthe Match, whichever instance occurs first, by returningthe Ticket and requesting a refund. Abandonments, postponement or cancellation of Matches; Any indirect, consequential or economic loss arisingunder or in connection with the Contract; and09

LOCATION MAPSTADIUM SEATING PLANRI VERNORTH WEST CORNERIDEPARKTORWENRI VE R DETDAVID LLOYDTRAVELODGEPRIDE PARKWAYDERBY COLLEGE (A 6)ROUNDHOUSECAMPUSRIVEA5THE RIVERSIDECENTRERSIDEFRANKIE& BENNY’SRDA 5 2 (D ER B Y)RW EN TTOTHE DCFC TICKETOFFICE PRESENTEDBY SEATGEEKPRDE2(NOT TS)DW FITNESSHARVES TERALL DAYCOFFEE KINGSEVENARADEWDERBY ARENAPARKINGERENPLUS THE YARD& THE BACKYARDRDRWTPVEDEENRIPARKWAYVOLKSWAGENHOLIDAY INNEXPRESSPOWERLEAGUESOCCERDOMETPRSOUTH STANDIDAYWAD6)RO(A(A6)DERBY ARENADERBY ARENAPARKINGLONDONRO(A6)GADK INS PA RRTC LONDONROAD PARKINGITO RTO VI SSOUTH EASTCORNERRKNDONFAMILY AREANORTH EAST CORNERPADERBY COLLEGELORO YA L WAYENORTH STANDAWAY TICKET OFFICEEAST STANDFull map is available at DCFC.CO.UKMajor works are ongoing on the A52, with no access to the Westbound carriageway (towards Derby) fromPride Park, or to Pride Park via the Westbound Carriageway.Please follow diversion signs.1011

Travel InformationMATCHDAY CAR PARKINGMATCHDAY BUSESThere is currently car parking in the South Car Park(A and B) and specialist parking bays for disabledsupporters around the ground.Arriva Midlands operates a number of bus services toand from Pride Park Stadium and Pride Park area foreach DCFC home game.The Club has worked closely with the Local Authorities,independent traffic management specialists and theEmergency Services to produce a traffic managementsystem for matchdays.We’ve joined up with Trent Barton and their ZigZag playtickets – an exclusive discounted bus ticket, valid allday.As part of the travel plan the Club strongly promotesthe concept of car sharing in a bid to reduce congestionand the carbon footprint of those travelling to matches.Full details on Matchday Parking can be found atdcfc.co.uk/page/matchday travelPlease note that there are currently majorroadworks on the A52. Please leave extra time foryour journey.ZigZag play covers all your bus travel all day long – youcan use any Trentbarton bus, changing buses as oftenas you like.To get your exclusive, cheap ticket, all you have to dois show your driver your event ticket for that day orevening – it’s that easy! Derby County Season Ticketswill also be accepted. For more information visit theTrent Barton website.TRAINSDerby station offers direct rail services from no lessthan 14 major towns and cities, as well as numerous localcentres. Derby station is a 10 minute walk to Pride ParkStadium.Important Information for All Visitorsto Pride Park StadiumDerby County’s Home ground was opened in 1997 byHer Majesty the Queen under the name of Pride ParkStadium. The full capacity is 33, 010 and has hosted anumber of non DCFC events including England under 21international matches, music concerts and a MonsterJam Truck Rally.The crowd Safety management Team is headed up bythe Stadium Safety Officer who is assisted by a DeputySafety Office, Senior Stewards, Supervisors and SafetyStewards who are all qualified to either NVQ level 2 or3 in Spectator Safety. The team is ably assisted by theEmergency Service and Local Authority.Any of these items may beconfiscated on entry: BottlesCansCameras & video equipmentVuvuzelasSMOKING POLICYIn accordance with our ground regulations, smoking isnot permitted in thestadium and therefore please note that Pride ParkStadium is a smoke-free stadiumSTANDING POLICYAll visitors to Pride Park Stadium are reminded that weare an all seated stadium andin accordance with the club’s ground regulations, allsupporters must remain in their seat whilst the gameis in progress. Persistent standing may result in anindividual being ejected from the stadium and in severecase face a ban from the football club.12FOUL AND ABUSIVE LANGUAGEOne of the Club’s biggest complaints last season wasfoul and abusive language.Any supporter who persistently uses expletives couldface an ejection or ban from the stadium.BAG POLICYAfter careful consideration, Derby County Football Clubhas revised its policies for admitting bags and outsiderefreshments into Pride Park Stadium.Bags are subject to search, and must be no larger than45cm x 30cm x 15cm. There is no on-site storage facilityfor oversize bags.Supporters are prohibited from bringing refreshmentsinto the stadium. However, if a supporter has specificdietary or sustenance requirements because of amedical condition, please contact Customer Services0871 472 1884 in advance of attending the game.Additionally, supporters must be a minimum of 18 yearsold to purchase and/or consume alcohol at the stadium.Photo ID may be requested to determine proof of age.Bags are subject to search, and must be no larger than45cm x 30cm x 15cm. There is no on-site storage facilityfor oversize bags. Supporters are prohibited frombringing refreshments into the stadium. However, if asupporter has specific dietary or sustenance requirements because of amedical condition, please contact Customer Services0871 472 1884 in advance of attending the game.Additionally, supporters must be a minimum of 18 yearsold to purchase and/or consume alcohol at the stadium.Photo ID may be requested to determine proof of age.13

DCFCMegastore offers an extensive rangeof official merchandise at affordable prices.We are extremely proud of our communication andlevel of engagement with supporters and take stepsto ensure that supporters are informed, whereverpossible, of any decisions that may directly affect themthrough various channels. These include the match dayprogramme, our website, official social networking sitessuch as Twitter, Facebook and Instagram, weekly e-shots,Rams Player and RamsTV.Through our Communications and Marketing team wealso maintain regular contact with supporters’ clubsthroughout the country and our fans overseas.We also hold regular Fans Forums around the county andhave previously held focus groups to seek feedback onspecific issues.Derby County Football Club offers supporters theopportunity to meet with the Club at a ‘Your 90 Minutes’meeting.The Rams will hold regular 90 minute Fans Forums, withgroups of supporters, giving fans the opportunity to askquestions and air their views to the Senior Executivesand a panel of staff from different areas of the Club.The ‘Your 90 minutes’ events have been an extremelyuseful feedback tool for the club to gauge our fans’thoughts on a number of issues.On match days we host a text service which enablessupporters to inform the control room in confidence ofany issue that may be spoiling their enjoyment of 84dcfc. co. ukDerby County SupporterLiasion OfficerOpen 5 days a week at Pride Park Stadium; Mondayto Saturday from 10am – 4pm with social distancingmeasures in place. The retail operation also embracesother sales methods such as online orders atdcfcmegastore. com 24 hours a day, 7 days a week andmail order to offer our customers complete flexibilitywith the method and place of purchase.The Club’s home kit is worn by the First Team forone season unless otherwise stated. The away kit,goalkeeping and third kits will operate for oneor two seasons and will be changed according toannouncements made at the time of launch anddisplayed on the Club website and in the Club shop.Should the Club change kit or shirt sponsor, all kits areliable to change.DCFCMegastore offers a 28 day money back/ exchangeguarantee on all full price purchases of merchandiseon production of proof of purchase and all packaging.Personalised replica products are excluded. Theproduct must be returned in an acceptable conditionto warrant resale and exchanges are subject to stockavailability. This does not affect normal statutoryrights.You can get a full refund or exchange an item for anyreason for an alternative product within 28 days of theoriginal purchase. Please email megastore@dcfc.co.ukwith your order number, your name and address, detailsof the product, reason for return and if you require arefund or an exchange. We will then contact you withdetails of how to proceed. Items must be returned to usas new with original packaging, tags and in a saleablecondition.Shipping charges for the return of the goods will be paidfor by you (unless the item was faulty)and we suggestyou use a service that requires proof or delivery (e. g asignature) as we cannot be responsible for returns thatgo missing in transit and not received by us.For refunds please allow 5 - 10 working days for theamount to appear in your bank account. This time frameis dictated by your bank or card issuer and is outsideof our control. Your refund will be credited to the samecard with which you made your original purchase.To visit the dcfcmegastore online pleasego to dcfcmegastore.com@dcfc sloCUSTOMER SERVICE TEXT ALERTText RAMS to 60070 to report problems in yourarea, including: stand, row and seat number.1415

Useful linksDerby County Football Club is committed to upholdingthe standards, values and expectations of The FootballLeague’s Code of Practice relating to equality, inclusionand anti-discrimination.The Board is committed to promoting inclusion andeliminating discrimination both from football and withinour business. We take a zero tolerance approach to anyform of discrimination or bullying based on the groundsof age, disability, gender reassignment, marital statusor civil partnership, pregnancy and maternity, race,religion or belief, sex and sexual orientation. These areknown as the “protected characteristics” under theEquality Act 2010.Derby County Football Club will ensure that it treatsemployees, officials, spectators, fans and visiting teamsfairly and with respect. They can also be assured thatthe Club is committed to providing an environmentin which their rights, dignity and individual worth arerespected, and in particular that they are able to workand watch football in an environment without the threatof intimidation, victimisation, harassment or abuse. It willalso provide access and opportunities for all membersof the community to take part in and enjoy its activities.16Derby County Football Club will act promptly to deal withany complaints or grievances raised in respect of anybreach of this policy and take appropriate disciplinaryaction where breaches of this policy are deemed to haveoccurred.Derby County Football Club is committed to raisingawareness and providing training and education topromote inclusion and eradicate discrimination withinfootball.KICK IT OUTWebsite www. kickitout. org/Twitter twitter. com/kickitoutFacebook /pages/Kick-It-Out/72710380586You can download the app via theApple Store and Google PlayEQUALITY AND HUMAN RIGHTSCOMMISSION (EHRC)Website www. equalityhumanrights. comTelephone 020 3117 0235Fax 0207 407 7557Post 3 More London, Riverside Tooley Street, London,SE1 2RGSHOW RACISM THE RED CARDLEVEL PLAYING FIELDThis Equality Statement will be reviewed on an annualbasis.Website www. srtrc. org/Twitter @theredcardFacebook /theredcardDECLARATION AGAINST DISCRIMINATIONGAY FOOTBALL SUPPORTERS NETWORKWe the directors, players and staff of Derby CountyFootball Club, along with the people of Derby rejectdiscrimination. Football is our national sport and shouldbe open to all. We pledge to tackle discrimination inall forms and make Pride Park Stadium a safe andwelcoming place for all.Website www. g fsn. org. uk/Twitter @gfsnUKFacebook /GayFootballSupportersNetworkWebsite www. levelplayingfield. org. ukTelephone 0845 230 6237Email info@levelplayingfield. org. ukPost The Meridian, Coventry, 4 Copthall House, StationSquare, CV1 2FLLevel Playing Field is the national registered charityrepresenting disabled supporters of all sports. Thecampaign aims to promote an inclusive agenda, raisedisability awareness through sport and ensure anequality of experiences for all fans.17

Disability InformationDerby County Football Club operates a ticketing policythat recognises that disabled supporters may needassistance to fully enjoy the match day experience andoffers a variety of reasonable adjustments based onindividual supporters needs, not their ‘disability’.By completing a simple application form along withsubmitting the appropriate supporting documentation,we can plan to meet your needs during your visit toPride Park Stadium and that accessible facilities andservices are only used by the supporters that needthem.A Reasonable Adjustment Application Form can bedownloaded from our website, please follow the linkbelow.policy that where this is the case we make available freetickets which will enable a disabled supporter to bringa Personal Assistant/Essential Companion with them tosupport them with their needs.The only criteria we have for offering a free PersonalAssistant/ Essential Companion ticket is that youhave to have another person with you to get the samequality of service as a non-disabled person for a reasonrelated to your own impairment. This does not apply toshort term conditions like broken legs.Please note that PA/ Essential Companion tickets ontheir own are not entitled to any benefits normallyassociated with a Season Ticket, this includes anyrenewal benefit or the purchase of match tickets duringpriority sale periods.Please find below a list of supporting documentationthat we might take into consideration whenconsidering whether to allocate acomplimentary ticket: Receipt of Personal Independence Payments (PIP) Receipt of either the Severe Disablement Allowanceor Attendance Allowance. War Pensioners’ Mobility Allowance or War orService Disablement Pension for 80% or moredisability. Access Guide for Disabled SupportersPlease follow the link below to Derby County’s AccessGuide for Disabled 0Disability%20Access%20Guide%203.0.pdfRequesting A Free Personal Assistant/EssentialCompanion TicketSince this scheme is potentially subject to fraudulentmisuse, we have to operate a system to check eligibilityfor a complimentary ticket. To apply, ReasonableAdjustment Application Form will need to be filled inand you will also be required to submit appropriatesupporting documentation to our Disabled LiaisonOfficer (“DLO”).Please note this list is not exhaustive and considerationwill be given to any other evidence that can be provided.For guidance, the club advises supporters to refer tothe Level Playing Fields website.The club reserves the right to seek additional proof ofdisability where there is an element of reasonable doubtas to the need for a personal assistant.The Role Of A Personal Assistant/Essential rmationAlternatively, you can request a form over the counteror by calling 01332 667528. If you require assistancewith filling out your form, then please contact ourDisabled Liaison Officer by telephone on 01332821044 or by an email to emma. drury@dcfc. co. uk ; eachapplication is reviewed on a case-by-case basis.Receipt of the Disability Living Allowance (DLA)or War Pensioners’ Mobility Supplement (orgovernment standard equivalent).Derby County Football Club also accepts The AccessCard as evidence, and all supporters requesting a PA /Essential Companion ticket with the 1 symbol on theircard will receive one without the need for any furtherinformation or evidence.Blind or partially sighted registration certificate(BD8 or CVI Certificate) or evidence from aneye specialist, for example an optometrist, thatthe individual would qualify to be registered asseverely sight impaired (blind) or sight impaired(partially sighted). Further advice can be found onthe Royal National Institute of Blind People (RNIB)website. A personal letter from the GP, community nurse orsocial worker that the individual has a long-termimpairment or ‘disability’ and requires assistance. Confirmation in writing from Social Services thatthe individual is included on their Deaf Register, or aletter or report from an aural specialist confirmingthat hearing loss has been recorded at 70 – 95dBHL or worse.By accepting the complimentary ticket given, yourcompanion accepts responsibility for providing you withthe support you need to attend the match. This includesbeing able to provide you with additional assistanceduring the course of an emergency evacuation.The stewards at the match are unable to provideassistance in excess of their typical role and generalreasonable adjustments, so it’s important that, if youneed help moving around, your PA/Essential Companionis ready and willing to support you with this.Personal Assistant/ Essential CompanionAt Derby County Football Club, we take ourresponsibilities toward disabled supporters veryseriously. We recognise that for some of our supportersto take advantage of all that we have to offer they mayneed support from another person. As such, it is our1819

Disability InformationYoung CarersAbusing The SystemIt is the policy of Pride Park Stadium’s GroundRegulations that all children under the age of 14 areaccompanied by an appropriate adult, aged 18 andover. We accept that young carers are a much valuedand needed source of support, but we are only able toaccept them under the free PA/Essential Companionticket scheme where there is no risk of them being leftunattended.If we feel that either the Disabled Supporter or theirPA/Essential Companion are abusing the system, wereserve the right to treat the matter as Fraud andlook at bringing legal action. Every accessible spacetaken up by somebody that doesn’t need it represents aDisabled Supporter missing out.If your need for a PA/Essential Companion is somethingrelated to a potential deterioration in your conditionthen a companion ticket may not be authorised foranyone under the age of 14.If you attend a match with a PA/Essential Companion

Football Club Supporter Charter, in which we explain many of our policies and procedures which affect you as a supporter. Contained within this document we will detail how we will meet the objectives of our Charter throughout the season in relation to many aspects of the business. From ticketing, to supporter consultation, equality and facilities. At Derby County we are extremely proud of our .