Michigan Department Of Attorney General Consumer Complaint/Inquiry Form

Transcription

DAG 008 001Authority: 1976 PA 331Compliance: VoluntaryPenalty. NoneMICHIGAN DEPARTMENT OF ATTORNEY GENERALCONSUMER COMPLAINT/INQUIRY FORMPlease be aware of the following: Complaints and inquiries become public records when they are submitted to the AttorneyGeneral's office, and under the Michigan Freedom of Information Act, copies may be subject todisclosure to anyone who asks for them.A copy of the complaint may be sent to the business against whom the complaint is issued. Anaccurate company Fax number will expedite processing.A copy of the complaint may be sent to other governmental agencies.Please be particularly cautious with information containing your Social Security number, creditcard account numbers, etc. for security purposes. If you believe it is necessary to submit suchinformation, you should mail thai information and the corresponding complaintOn behalf ofConsumer Information - Your Last Name:Your Street Address:Your State:Your County:Your Home PhoneFax NumberPrimary Company or Person Your Complaint Is AboutCompany:Nama-NARCONON Freedom CenterStreet Address: 809 E Erie StState:.MlCounty:.Fax Number.City:AlbionZip Code: 49224Phone:E-mail Address:517-629-8661

y/V/3Secondary Company or Person Your Complaint Is AboutCompany: Name:Street Address:City:State:Zip Code:Phone:E-mail Address:Fax Number.Web Site Address:Complaint InformationIs Your Complaint About A Bill?Yes 0NoDIf So, Please Provide A Copy.Approximate Monetary Value: Did You Sign A Contract?:Yes @NoDWhere Did You Sign This Contract: at facilityIs A Court Action Pending?:Yes QNo [x]Do You Have An AttorneyRepresenting You On This Matter?: Yes No QMotor Vehicle Warranty Complaint InformationIf your complaint involves motor vehicle manufacturer warranties or non-dealer service contracts, pleasefill out this section. Most other auto-related complaints, including dealer complaints and complaintsconcerning automotive repairs and repair facilities, must be filed with the Department of State's Bureau ofRegulatory Services: 1-888-767-6424.Vehicle Make, Model and Y e a rVIN No.:.Complaint Detail/inquiry InformationDescribe your problem, what attempts you have made to correct it, and how you would like to have theproblem resolved. Use additional sheets if necessary.

1 got connected to Freedom Center early the morning, January 14,2013. They kept me on thephone most of the day telling me that I had In i)i I my H t h n r e today or there may notbe a tomorrow. They had me scared to death. I went f r o m H f l H t o H H H o m\house to get her and take her to Albion. We finally arrived about 9pm. We were put in the intakeroomiHHhe'"take person kept upfriendlychatting and then handed me a contract to sign.I told him I was way to tired to read 13 pages while he was talking In myil 11 uinntahift He a s s u r e d m e that this w a s nnly a formality I thought a n n u l it hut I w a s s n AYhanspriand totally overwhelmed that I just initialed each page and signed. I did see the name L RonHubbard on one page and when I asked about his works and Scientology.M told me forsure that this was not a Scientology facility. He implied that that they had to print Hubbards namesort of the way you do as a footnote when vou use a quote. We could not go past the lobby forany kind of tour.I li II iiiy HP 'th a hug and kiss and a promise that we would speak on the phone the thirdwday. Day one and two I was called by a "family liaison",telling reassuring me everythingwas going well. The third day I asked to talk to my H a n d I was put off with the excusethat she was unavailable. On day 4 they again wouldn't let me talk to her again. That's when Igot the feeling that something was wrong for sure, i started researching and found the informationregarding 30 days of sauna for 5 to 6 hours a day as well as much more information aboutScientology. T h i s a s well as the sauna w a s a total misrepresentation of what kind of thingswe had been told when we arrived. I was told there was a nurse on staff as well as a doctor.I wastoldthey had well trained counselors which we found later were people that had recentlybeen "through the program". I found out when I picked my JP up that she had beenthrough what thev called "light objectives", which I found later is a form of brainwashing.I didn't h a v e V f l H so I i m B j M j i in my VISA card and I wrote a M - personal check.

When I picked my BB up I spoke withlabout a refund. She said she would takeit to the hoard and I would hear in a waak on fwn I waited tit 9/4 and wrote in Frgadnm Pinterand asked for reimbursement again, no answer. Finally Ifounda phone numberforBMM HBPIwho I was told is the legal officer of Narconon. She told me to email her as to what I wanted as arefund. I wastoldthe program was 45-60 days, so since she was only there for 5 days I dividedit out to b e mfor the 5 days and a refund for tha rest f j j i j g j ,Ag }an .riidn tn f t a rfrnmanyone at Freedom Center. On March 2,1 again mailed Ms H M f l l a n d soon after that onMarch 6,1 received an email from Ms J J J c o n t a i n i n g a total lie saying she had explainedto me about keeping t h e H W J T h i s is not true at all. Actually my was told that shehad 14 days to be able to get a refund.There was a total misrepresentation of what they told me they would be doing in their programand really what was going on in that facility.I i i i \y B B E l l l P I PI O Q k i r qf Q rh e lPforh e ra n dwhat it turned out to be was nothing likewhat they promised me.JJi&u)plfrpfo CW*- &? *LftK Afr. i&s,J, JiffCd tolf J-SLrdUctf?JUcL

/yviyHBBH'

www. cities rds.com1-800-950-5114Page 2 of 3Account , Credits and Adjustments02/0502/16DividendDoliarsYour Dividend Dollars:01/22CLICK-TO-PAY PAYMENT, THANK YOU02/06PAYPAL "RECPRODUCTS-S623.43-514.99402-935-7733 MN02/16WAL-MART #108501/16CITIBANK CONDITIONAL CREDIT FORDISPUTE02/04Courtesy Credit for Billing DisputeSE2 PORT RICHEY FL-S19.23-S12.000.00269.25Previous B a l a n c eBase-S7.00Total EarnedStandard PurchasesRedeemed01/1501/19REVERSE NARCONON FREEDOM CENALBIONEnding Balance01/1301/19THE LYONSOUTH LYON Ml01/1901/19DOLRTREE 3623 00036236 SOUTH LYON MlS8.00S6.0601/1S01/19CULVER'S OF JACKSO 9.7301/1901/19SB "INSURANCE01/20MCDONALD'S F1364001/2201/2001/2201/2201/22TIRE OUTLET01/2201/2201/2201/22BUSCH*S#1201SOUTH LYON MlDTE ENERGYB0Q-47M747 800-477-4747.Ml 40.7601/2201/2401/22WALGREENS #10778585.0001/24KROGER #63201/2601/25SPEEDWAY 02372 PON01/2B01 /2SCVS PHARMACY #8066 Q03 SOUTH LYON Ml01/2601/2701/2601/27JET'S PIZZA SOUTH LYON SOUTH LYON MlTARGET00014654 NOVIMi01/2301/3101/2901/31BUSCH'S#1201HONEY TREE02/0402/04THE SALEM S. LYN DSTR02/0402/04KROGER #63902/0502/1102/0602/11PAYPAL "RECPRODUCTS402-935-7733 MNVZWRLSS'IVR VN:800-922-0204 NJ SENERGYRECURRINGPAY 800-4775050MlPUBLiX#767PORT RICHEY FLWAL-MART #1085PORT RICHEY FL02/1902/19DTE ENERGY 800477-4747 800-477-4747 Ml542.31JACKSONMlS5,70800-622-2923 TXS2.76HAZEL PARK Ml 5.18DOLRTREE 3623 00036236 SOUTH LYON MlFERNOALES105.00Ml 9.35SOUTH LYON MlNOVIS33.21Ml 43.37SOUTH LYON Ml53,70 8.35 25.02. 13.09SOUTH LYON MlCOMMERCE TOWNMI516.58SOUTH LYON Mi55.00 26,19SOUTH LYON Ml53.49552.33Fees c h a r g e dTotal fees charged in this billing periodInterest chargedTotai interest charged in this billing period2013 t o t a l s y e a r - t o - d a t e .Total fees charged in 2013 0.00Tolal interest charged in 2013S0.O0Billing DisputesTHE FOLLOWING CONDITIONAL CREDIT WAS REVERSEDSINCE IT WAS DETERMINED TO BE A VALID CHARGE-262.26Dividend Dollars Earned: 6.996.990.00269.25Bonus Cash Back may take one to two billingcycles lo appear on your statement Pleaserefer to (he specific terms and conditionspertaining to tire promotion for further details.

Check ImagePage 1 of]PrintCheck Image0 8 2 1CHARTER ONE BANKF A f t M M G T O N O-FIOEMemoOccSeq: 6lj)ep: 000141n 4," Date: 01/1,7/13OO3o i 5TOmmOOsarc tnCLOSET h i s i s a n i m a g e of a n item ( c h e c k , substitute c h e c k , or debit m e m o ) w h i c h h a s p o s t e d to your a c c o u n t . I t e m s resultingin a non-sufficient h i n d s situation m a y not h a v e b e e n p a i d . U n p a i d items will s h o w a s a credit i t e m in y o u r a c c o u n thistory o n the b u s i n e s s date following t h e d a t e t h e Hern w a s p r e s e n t e d .https://www4.citizensba 1 6 2 0 1 5 3 0-4 / 1 8 / 2 0 1 3

ivc. mrqucM lurl HOicjuhuO- au.nei manLPaue J ol 3M A I LThursday, March 14, 2013 12:5.5 PMRe: Request f o r refundGood Morning. On March 8th f received an e m a i l f r o m p H H I H V She did not speak to me. The onlytime 1 ever spoke to her was the day I picked m y f ( B u p ! T l T i s i s o n e more example of twisting truths,can forward you the email if you want it.She had NO intention of any consideration of any refund at all. I was truly hoping for some consideration andsome refund.I don't want to contact an attorney, but I know that I was under extreme distress white signing a 13 pagedocument at 10pm after driving across the state. I had been on the phone most of the day with Narcononpeople feeding me statements like "you have to get her In tonight so she doesn't change her mind", etc.Once again, thank you for your assistance vith this problem. Maybe you can help me get some considerationfrom Narconon in Albion, Ml. i s totally unresponsive to me.Sincerely, On Fri, 2/8/13, rote:From: Subject: Re: Request for refundT::;VHHHHB BDate: Friday, February 8, 2013, 1:56 PMOn 2/6/2013 9:45 PM, H w r o t e :Hi]They will call you give them a week.Thank you for sending my information but I have not received a call from NarcononFreedom Center.O n T u e , 2/5/13, wrote:From:(Subject: Re: Request for refundTo:fDate: Tuesday, February 5, 2013, 5:48 PMhttp://us.mcl822.man.yahoo.com/mc/showM4/18/2013

Re: Request for refund - 'att.net Mail'Page 2 of3Dear!I got your communication and I will send it to Freedom Center and aperson from there (Narconon Freedom center) will call you.Thank youOn 2/5/2013 1:36 PM.1I wrote:Here is the information you requested. Isincerely hope that you are able to assist me inresolving this. Hopefully, I will here from youshortly.Sincerely,Patient Name:Entered Narconon Freedom Center, Albion, Ml9pm Jan. 14, 2013Left Center10am Jan. 19, 2013She left the program for numerous reasons.They said she could call me on the third dayand then they would not let her call. They keptsaying talk to this person first, etc. but shenever was allowed to call.When she started to question the program, awoman named l f t t o l d her she could get arefund if she was there less than two weeks.They told her that h e r h a d lied to her justto get her here and she new in her heartthat was untrue. Also, she started to see that ifthey are lying about that, what else were theylying about.By Friday night she realized that this was notthe program she thought it would be and it wasnot for her. She is not some youngster, she isa woman in her 3 0 s that was really looking forhttp://m.mcl822.mail.yahoo.com/ 4/18/2013

Re: refund request - 'att.net Mail'Pane 1 of 1( Re: refund requestWednesday, March 6, 2013 6:04 PMI spoke with you concerning y o u r ( H B A s l e x p ! a i n e d to you per the contract NarcononFreedom Center is entitled to re!alnlhefirstfl B HIBdolfars if student enters the program and leavesagainst medical advice between the first and the seventh day of entering the program and on the eighth day isentitled to no refund. After reviewing the situation with Executive Council it was decided that no refund wouldbe granted although(HHBdoes have the option to return. If you do have any further questions please feelfree to contact me. I have also sent a letter explaining the situation and enclosed a copy of the contract.aStncerehDir, External AffairsNarconon Freedom CenterEmail:'Ph: filJX http://us.mcl822.mail.yahOT.coWb0Li) SC:AJrTdm&4/18/2013

IVIARC NQ8 0 9 West Erie StreetAlbion, Michigan 49224/ 517-629-8661Nwwwireeddmdrugreliab.cornFreedom CenterFebruary 25,2013To whom it may concern:This letter is in reference to your request for a refund. I have reviewed your contract and it does statethat Narconon Freedom Center customizes each individual program for the full term and reserves aplace for the student in the program. The expenses of the program and facility are budgeted well inadvance and the obligation to pay the fees for the full program is absolute and no way effected orexcused by the absence, withdrawal, discharge, or suspension of the applicant [student) for any reasonunless otherwise stated in the agreement If a student leaves the program whether voluntarily orinvohrntarily, with in the first 7 days of the program, Narconon Freedom Center will retain the firstW H H H H H H f e of the program fee paid. With this being said Narconon FreedomCenter will not be granting a refund, although(student) does have the option to returnand complete the program. Enclosed is a copy of the signed agreementIf there is any additional information that is needed please feel free to contact me.Sincerely,Narconon Freedom CenterDir. External Affairs Narconon Freedom Center, Inc. All rights reserved. NARCONON and the NARCONON logo are registered trademarks and servicemarks owned by Association for Better Living and Education International and are used with its permission. NARCONON freedomCenter Inc. is a Michigan registered non-profit corporate entity organized exclusively for the purpose of providing drugrehabilitation, education and prevention services.

Jan 19 2013NARCONON FREEDOM CENTER,ADMISSION AGREEMENTTHE10:14P. 01INC.PROGRAM ugandalcoholr e h a b i l i t a t i o n p r o g r a m hasane x c e l l e n t success r a t ef o r studentswhoa c t i v e l y and h o n e s t l y p a r t i c i p a t e i n and c o m p l e t e t h e e n t i r e p r o g r a m . Ourprogram i s d e s i g n e d t o a c h i e v e t h i s p o s i t i v e r e s u l t w i t h s p e c i f i c p r o g r a ms t e p s and p r o c e d u r e s , i n a g r a d i e n t f o u n d t o be most w o r k a b l e and s u c c e s s f u lbased on 40 y e a r s o f e x p e r i e n c e i n t r e a t i n g c h e m i c a l dependency.Freedom C e n t e r d e l i v e r s a comprehensive d r u g and a l c o h o l t r e a t m e n t programu s i n g t h e Narconon p r o g r a m methodology. T h i s m e t h o d o l o g y was w r i t t e nandd e v e l o p e d b y f o u n d e r W i l l i a m B e n e t i z , and a u t h o r h.Ron Hubbard. T h i s i sbased on t h e c l i e n t ' s ( c a l l e d s t u d e n t s ) c o m p l e t i o n o f e s t a b l i s h e d , r e s u l t s o r i e n t e d t r e a t m e n t g o a l s , as opposed t o a s e t number o f days o r weeks i nt r e a t m e n t . The amount o f t i m e i t t a k e s each i n d i v i d u a l t o c o m p l e t e t h ep r o g r a m v a r i e s , b u t s h o u l d average between t h r e e and s i x months. Phase Iprogram w i l l a v e r a g e between 45 and 60 days.PROGRAMDURATIONA number o f c i r c u m s t a n c e s can add t o o r s u b t r a c t f r o m t h e amount o f t i m e i tt a k e s f o r a p e r s o n t o c o m p l e t e t h e f u l l FREEDOM CENTER d r u g r e h a b i l i t a t i o nprogram. Some o f t h e most common a r e :1.L e n g t h and t y p e o f d r u g o r a l c o h o l abuse;2.P h y s i c a l c o n d i t i o n a t t h e t i m e o f e n r o l l m e n t and l i t e r a c y r a t e ;3.L e g i t i m a t e l e g a l , m e d i c a l , o r bereavement e m e r g e n c i e s t h a tmayr e q u i r e a l e a v e o f absence f r o m t h e program;4.The d e g r e e o f s t a f f i n t e r v e n t i o n r e q u i r e d t o keep a s t u d e n t f o c u s e don s u c c e s s f u l l y c o m p l e t i n g each o f t h e s t e p s o f t h e p r o g r a m ; and5.How w e l l a s t u d e n t adheres t o t h e program r u l e s as d e s c r i b e d i n t h eS t u d e n t Rules o f Conduct.6. In certain circumstances where a student may leave the program for any reason theremay be additional charges for reentry, and withdrawal services.VIOLATIONS OF STUDENT RULES OF CONDUCTI t i s common knowledge t h a t some o f t h e p r i m a r y symptoms o f d r u g o r a l c o h o la d d i c t i o n a r e d e c l i n i n g m o r a l v a l u e s , u n e t h i c a l c o n d u c t and d i s h o n e s t y . Thes e v e r i t y o f t h e s e symptoms w i l l v a r y f r o m i n d i v i d u a l t o i n d i v i d u a l b u tn o n e t h e l e s s a r e p r e s e n t t o some degree i n a l l cases and a r e an. i m p o r t a n taspect o f a d d i c t i o n t h a t must bo addressed i f s u c c e s s f u l r e h a b i l i t a t i o n i s t oo c c u r . The FREEDOM CENTER S t u d e n t Rules o f Conduct a r e d e s i g n e d t o p r o v i d e as o c i a l g u i d e l i n e o f c o n d u c t t h a t , when f o l l o w e d , c r e a t e s a p o s i t i v e t r e a t m e n tenvironmentt h a t i s conducivet o s u c c e s s f u l r e h a b i l i t a t i o n . When s t u d e n t sb r e a k t h e r u l e s , t h e i r p r o g r e s s i n t h e r e h a b i l i t a t i o n p r o c e s s i s impedecINITIALSBarcoson Freedom Cer.ter, I n c . i s a Michigan, r e g i s t e r e d a o s - o r o i i t corporatefetttity,organized e x c l u s i v e l y f c r the purpose o* p r c v i d i r elmsr e h a b i l i t a t i o n and drag educational and prevention s e r v i c e s .

FaxJan 19 2013 10:15P. 02Our d r u g a n d a l c o h o l r e h a b i l i t a t i o n program has an e f f e c t i v e t r e a t m e n t s y s t e mt h a t addresses u n e t h i c a l o r i m m o r a l b e h a v i o r t h a t i s i n c o r p o r a t e d t h r o u g h o u tt h e t r e a t m e n t p r o g r a m , when t h e r e a r e i n f r a c t i o n s o f t h e r u l e s , s t a f f membersi n t e r v e n e w i t h d i s c i p l i n a r y e d u c a t i o n a l a c t i o n s u s e d on a g r a d i e n t s c a l e o fs e v e r i t y . The d e g r e e o f d i s c i p l i n e used depends o n t h e s e r i o u s n e s s o f t h ei n f r a c t i o n a n d w h e t h e r t h e s t u d e n t i s a r e p e a t o f f e n d e r o r n o t . S t a f f membershave t h e u n d e r s t a n d i n g t h a t r a i s i n g an a d d i c t ' s m o r a l a n d e t h i c a l awarenessand R e s p o n s i b i l i t y i s a c r i t i c a l p a r t o f t h e r e c o v e r y p r o c e s s . Thus, g r e a tmeasures a r e t a k e n t h r o u g h o u t t h e program t h a t go j a r b e y o n d what most o t h e rprograms w i l l t o l e r a t e . T h i s i s i n o r d e r t o h e l p t h e s t u d e n t r e a l i z e t h a tconducting o n e s e l f h o n e s t l y and t r e a t i n g o t h e r s w i t h i n t e g r i t y and respect i sa k e y f a c t o r i n a c c o m p l i s h i n g l o n g term s o b r i e t y .Less s e v e r e v i o l a t i o n s o f t h e S t u d e n t Rules o f Conduct w i l lresult i nc o r r e c t i v e a c t i o n s d u r i n g t h e program, b u t r e p e a t e d o r s e r i o u s v i o l a t i o n s mayr e s u l t i n t h e s t u d e n t l e a v i n g t h e program. S h o u l d t h e f a c i l i t y suspend o rdismissthem,thiswillresulti n the individualprogramfeesbeingi n e l i g i b l e f o r any r e p a y m e n t , w i t h t h e f u l l amount o f t h e f e e s t h e n u n p a i dr e m a i n i n g due a n d o w i n g .STUDENT SUSPENSION AND DISMISSALSuspension f r o m t h e p r o g r a m i s one o f t h e more s e v e r e d i s c i p l i n a r y measuresand i s used o n l y a f t e r a s t u d e n t has n o t r e s p o n d e d f a v o r a b l y t o e a r l i e re t h i c s work w i t h s t a f f . S u s p e n s i o n i s n o t b a n i s h m e n t f r o m t h e FREEDOM CENTERd r u g a n d a l c o h o l r e h a b i l i t a t i o n program, b u t i s u s e d f o r t h e p u r p o s e o fa c h i e v i n g i m p r o v e d b e h a v i o r and program f o c u s f o r s t u d e n t s who a r e h a v i n gextreme d i f f i c u l t y i n c o m p l y i n g w i t h t h e s t u d e n t r u l e s . The p u r p o s e o f t h es u s p e n s i o n i s t o cause t h e s t u d e n t t o r e f o c u s on t h e r e h a b i l i t a t i o n p r o g r a mand a c t i v e l y p a r t i c i p a t e i n a c c o m p l i s h i n g t r e a t m e n t o b j e c t i v e s . The f a m i l yand l o v e d ones o r o t h e r s d i r e c t l y i n v o l v e d i n t h e s t u d e n t ' s l i f e c a n bei n s t r u m e n t a l i n h e l p i n g g e t a s t u d e n t t h r o u g h t h e i r s u s p e n s i o n program a n dthen r e t u r n e d t o s u c c e s s f u l l y complete the e n t i r e program.When a s t u d e n t i s suspended f r o m t h e program, FREEDOM CENTER s t a f fwilld e v e l o p an i n d i v i d u a l l y t a i l o r e d r e - e n t r y p r o g r a m o f a c t i o n s f o r t h e s t u d e n tt o a c c o m p l i s h o u t s i d e o f t h e f a c i l i t y . The l e n g t h o f t h e s u s p e n s i o n a n d r e e n t r y program i s b a s e d on t h e degree o f d i f f i c u l t y t h e suspended s t u d e n t h a shad i n f o l l o w i n g t h e s t u d e n t r u l e s and t h e s e v e r i t y o f t h e i n f r a c t i o n s t h a tled t o t h e suspension.P r i o r t o executing t h e suspension,t h e student andimmediate f a m i l y o r l o v e d ones w i l l be n o t i f i e d b y FREEDOM CENTER as t o howl o n g t h e s t u d e n t w i l l be suspended.Speedy c o m m u n i c a t i o n i s c r i t i c a l a t t h e s e t i m e s . S h o u l d we be u n a b l e t o r e a c ha p a r e n t o r l o v e d one w i t h i n 5 h o u r s , t h e s t u d e n t w i l l be e s c o r t e d o f f t h ep r o p e r t y a n d i n t o a c o u n t y - f u n d e d e n v i r o n m e n t w i t h access t o a t e l e p h o n e .E t h i c s s t a f f can b e c o n t a c t e d d u r i n g t h e s u s p e n s i o n p e r i o d t o a s k q u e s t i o n so r seek a d v i c e i n t h e b e s t way t o h e l p t h e s t u d e n t t h r o u g h h i s o r h e r e t h i c sp r o g r a m so t h a t he o r she c a n s u c c e s s f u l l y r e t u r n t o resume t h e t r e a t m e n tprogram.INTIALS2t-'arcor.cn r r e e c c Center, Inc. i s e Michigan r e g i s t e r e d n o n - p r o f i t corporatee n t i t y , argenized e x c l u s i v e l y f c r the purpose c f p r o v i d i n g clrucrr e h a b i l i t a t i o n and drug educational and p r e v e n t i o n s a r v i c a s .

FaxJan19 2013 10:15P. 03I t i s i m p o r t a n t t o n o t e t h a t s u s p e n s i o n f r o m t h e p r o g r a m can be an e x t r e m e l yvaluable t o o l t o h e l p students w i t h a h i s t o r y o f d i s c i p l i n e problems. I f t h i st r e a t m e n t t o o l i s u s e d w i t h t h e s u p p o r t o f f a m i l y o r l o v e d ones, g r e a tr e s u l t s c a n be a c h i e v e d w i t h t h e s t u d e n t s t a b l y on t h e r o a d t o s u c c e s s f u lr e c o v e r y . O f t e n i f a s t u d e n t i s r e m o r s e f u l a n d s i n c e r e and works h a r d ont h e i r s u s p e n s i o n p r o g r a m , t h e E t h i c s s t a f f w i l l t a k e t h e s t u d e n t back e a r l y .I n t h e s e cases, t h e s t u d e n t t y p i c a l l y r e t u r n s w i t h a renewed d e s i r e t o changeh i s o r h e r ways a n d h o n e s t l y do t h e program.I f , w h i l e on suspension,- t h e s t u d e n t has r e l a p s e d t o d r u g o r a l c o h o l u s e , anew m e d i c a l assessment and a d d i t i o n a l w i t h d r a w a l s e r v i c e s may be r e q u i r e d asp a r t o f t h e terms o f r e - e n r o l l m e n t along w i t h t h e fees r e l a t e d t o theses e r v i c e s . The d e c i s i o n as t o whether Such s e r v i c e s w i l l be r e q u i r e d i s t h es o l e p r o v i n c e o f t h e S e n i o r Case S u p e r v i s o r . There i s no r e d u c e d f e e f o rw i t h d r a w a l and m e d i c a l s e r v i c e s and t h e f i n a n c i a l l y r e s p o n s i b l e p a r t y w i l l becharged f u l l r a t e f o r those s e r v i c e s .I f t h e e x t e n t o f t h e s t u d e n t ' s d r u g and a l c o h o l use a l s o r e q u i r e s t h e s t u d e n tt o r e d o any p o r t i o n s o f t h e program t h a t h a d p r e v i o u s l y been c o m p l e t e d ,a d d i t i o n a l f e e s f o r t h o s e s e r v i c e s w i l l be c h a r g e d . A l l s e r v i c e s t h a t must beredone, w i t h t h e e x c e p t i o n o f w i t h d r a w a l a n d m e d i c a ls e r v i c e s , w i l l bep r o v i d e d a t o n e - h a l f t h e o r i g i n a l f e e . The S e n i o r Case S u p e r v i s o rdeterminesw h i c h s e r v i c e s w i l l have t o be re-done, i f any, beyond w i t h d r a w a l a n d m e d i c a lservices.DISCHARGE OR SUSPENSION FROM THE PROGRAMThe C l i e n t may, a t h i s o r h e r r e q u e s t , b e d i s c h a r g e d f r o m t h e p r o g r a m a t a n ytime.I n a d d i t i o n , t h e C l i e n t may be d i s c h a r g e d o r suspended f r o m t h ep r o g r a m a t t h e s o l e d i s c r e t i o n o f NARCONON FREEDOM CENTER, u n d e r a n y o f t h ef o l l o w i n g circumstances:A.I f the ClientAgreement;breachesany o f t h e t e r m so f t h e EnrollmentB.I f t h e C l i e n t b r e a c h e s any o f t h e C l i e n t Rules o f Conduct;C.I f t h e C l i e n t engages i n a c t i v i t i e s r e a s o n a b l y d e t e r m i n e d b yNARCONON FREEDOM CENTER t o be h a r m f u l t o t h e C l i e n t , s t a f f , o t h e rp a r t i c i p a n t s i n t h e program, o r p e r s o n s r e s i d i n g i n o r v i s i t i n gresidences n e i g h b o r i n g t h e Center; o rD.I f t h e C l i e n t makes any r e p r e s e n t a t i o n s i n t h i sEnrollmentAgreement w h i c h a r e m a t e r i a l f a l s e o r i n c o r r e c t i n any r e s p e c t .INTIALSKarcor.cn Treedoa Center, i n c . i s a Michigan r e g i s t e r e d n a n - p r o f i t corporatee n t i t y , organir-aci e x c l u s i v e l y f o r t: e purpose o f p r o v i d i n g drugrer.abiiita.ticr. *nd drug aducational and preventier. s e r v i c e s .

JanCHOOSEONE19 2013 10:15TheC l i e n t acknowledges t h a t . i f h a o r s h e d e c i d e s t o l e a v eagainst medical advice or i s i n v o l u n t a r i l y discharged, ha or sheo r h i s o r h e r Guardian o r C o n s e r v a t o r s h a l l choose one o f t h efollowing i f the C l i e n ti s p r e m a t u r e l y d i s c h a r g e d from t h eprogram:INITIAL xA.P l a c e t h e C l i e n t i n a h o t e l f o r 24 h o u r sandsee i f t h e C l i e n t w a n t s t o come back;NARCONON FREEDOM CENTER w i l l a t t e m p t t o c a l ltheClient'sfamilyordesignatedrepresentativea t provided contactnumbers,( H o t e l f e e s t o be p a i d bhe C l i e n t ) .TheClientwillreceiveupondischargeu n l e s s he o r she s p e c i f i e s a s m a l l e r d o l l a ramount.INITIAL xB.Hold t h e C l i e n ta t t h e Center f o r amaximum o f 12 h o u r s w h i l e t h e C l i e n t ' s f a m i l yo r d e s i g n a t e d r e p r e s e n t a t i v e f l i e s or d r i v e s t oNARCONON FREEDOM.CENTER t o p i c k up t h e C l i e n t .INITIAL xC.Contact t h e C l i e n t ' s f a m i l y o r designatedr e p r e s e n t a t i v e t o make t r a v e l a r r a n g e m e n t s f o rt h e C l i e n t . NARCONON FREEDOM CENTER w i l l b r i n gtheClientt o t h e bus t e r m i n a l ,o r othertransportationhub, so l o n gas t h e p u b l i ctransportationhub i s w i t h i n45 m i l e s o fNARCONON FREEDOM CENTER. I f t h e f a m i l y r e q u e s tt h a t t h e C l i e n t be t a k e n t o t h e n e a r e r a i r p o r t( D e t r o i t DTW) a f l a t r a t e o f i H i B w i l l bec h a r g e d and must be p a i d p r i o r t o d e p a r t u r e .The C l i e n t w i l l r e c e i v eupon d i s c h a r g eu n l e s s ' t h e C l i e n t s p e c i f i e s a s m a l l e r amount.The C l i e n t ' 3 d e p a r t u r e o n p u b l i c t r a n s p o r t a t i o ns h a l l be no l a t e r t h a n 6 h o u r s f r o m t h e t i m ethe C l i e n t discharges from t h e program.INITIAL xTransportthe Clientto ashelterwithD e s p i t e t h e c h o i c e s e l e c t e d above, NARCONON FREEDOM CENTER may make i t s owndeterminationo f how t o d i s c h a r g ethe Client,dependingupon t h ecircumstances surrounding t h e discharge.INTIALSKarcor.e.i ?raedox Center, Inc. i s a Michigan r e g i s t e r e a n o n - p r o f i !w v t i t y , organised e x c l u s i v e l y f o r t h e purpose c f p r o v i d i n g S r u ;r e h a b i l i t a t i o n and drag educational and prevention s e r v i c e s .; corporate

F a x i HJan 19 2013 10:16P. 05I n t h e e v e n t t h a t t h e c l i e n t i s suspended f r o m o r o t h e r w i s e l e a v e s t h eprogram, t h e C l i e n t may r e a p p l y f o r r e a d m i s s i o n u n d e r c e r t a i nspecifiedcriteria,R e a d m i s s i o n w i l l depend upon t h e f o l l o w i n g :( l ) meeting t h eestablished c r i t e r i a ;Z) r e a p p l y i n g and c o m p l e t i n g a n amendment t o t h eE n r o l l m e n t Agreement; a n d ( 3 ) h a v i n g h i s o r h e r r e q u e s t s f o r r e a d m i s s i o napproved b y t h e NARCONON FREEDOM CENTER E x e c u t i v e C o u n c i l .I f t h e C l i e n t i s d i s c h a r g e d o r suspended f r o m t h e p r o g r a m , h i s o r h e r s t a t u sas a C l i e n t w i l l cease i m m e d i a t e l y and NARCONON FREEDOM CENTER w i l l no l o n g e rhave any r e s p o n s i b i l i t y f o r t h e C l i e n t ' s w e l f a r e o r s a f e t y ( i f t h e C l i e n t i san a d u l t ) .The C l i e n t u n d e r s t a n d st h a t i f he o r she i s d i s c h a r g e d ,suspended, o r w i s h e s t o l e a v e , t h a t t h e C l i e n t w a i v e s t

02/19 02/19 DTE ENERGY 800477-4747 800-477-4747 Ml 542.31 Fees charged Total fees charged in this billing period Interest charged Totai interest charged in this billing period 2013 totals year-to-date . Total fees charged in 2013 0.00 Tolal interest charged in 2013 S0.O0 www. cities rds.com Page 2 of 3 1-800-950-5114 Dividend Doliars