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“The Digital WorkplaceMaturity Benchmarkis a critical tool aswe begin our journey.It has allowed us toestablish a ‘baseline’to show our startingpoint – with clearguidance on wherewe need to go.“Kevin OlpNorthwestern MutualHow mature is yourdigital workplace?What leading organizations discoverfrom the DWG Digital WorkplaceMaturity Benchmark
OtherrecentDWGDWGresearchOther recentresearchREPORTSREPORTSMeasuring trateimpactEvidence-basedintranetsuccess: BestpracticesrevealedbenchmarkingThis reportbuilds on DWG’s previous research into metrics, providing a detailed guide to thedataanalysisEvidence-basedIntranet Success:Best practices revealedby benchmarkingdata analysisA report for DWG members onlyConfidentialeffectivemeasurementof internalcommunications.analyses resultsbenchmarkingInthis groundbreakinganalysisof 10 years of intranet Itbenchmarkingdata,fromDWGrevealsto establishthemanagementcurrent stateinsightsof internaland considershowtouniqueintranetandcommunicationsbest practices formetricspractitioners.With memberswith a guidebook againston what someit takesachieveintranetsuccess,conclusions;wrong thingsto measure;andgettingcarriedaway withtheincludingactionchoosingplans for theimprovementand thedata to theorexecutiveor full reportmembers only): www.digitaltheexecutivesummaryfull reportsummary(DWG ts/evidence-based-intranet-successUnderstanding the relationship between organizational culture and the digital workplaceSuccessful Social Intranets: Creating business value through strategic alignmentCulture matters. Whether you’re seeking to change it, sustain it, save it or create it, culture plays a roleand adoption planningwithin our organizations – and within the digital workplace. This research note focuses on the elementsLack of strategy, spotty adoption and the absence of a strong business case have beenof culture that intranet and digital workplace professionals need to consider as part of their wideridentified as key barriers to successfully deploying social intranets. This new report seeksprogramme. It examines 13 specific cultural values and their impact on the digital workplace.to provide clear guidance on building the business case for a social intranet as well asDownload the executive summary or full report (DWG members only):addressing the challenges of adoption, and proposes that value must be rooted in load-reports/understanding-the-relationshippurpose behind each technological element selected rather than the technology tal-workplaceDownload the executive summary or full report (DWG members only): Key componentsfor fromgettingit rightmanagementBecominga Digitalgovernance:Workplace Leader:The big shiftintranetWhat does it take to put governance in place across the digital workplace? This research explores theAwareness is growing of the need to address the fragmented employee experience ofadvantages and challenges as well as the key elements of digital workplace governance, includingdigital tools in many organizations. This situation can represent an exciting, if challenging,both the functional and people aspects. Best practice is brought to life through case studies from sixopening for those in intranet and related professions to step up and take the lead in thepioneering organizations including IKEA and Scottish Government. Download the executive summarydigital world of work. This new DWG report investigates how intranet professionals canor full report (DWG members only):leverage this opportunity to advance their careers and teams. Download the mary or full report (DWG members only): eports/becoming-a-digital-workplace-leaderAll our research reports are available for download by DWG members in the Research section of the DWG extranet.All our research reports are available for download by DWG members in the Research section of the DWG extranet.The Digital Renaissance of Work:Delivering digital workplaces fit for the futurePaul Miller andElizabeth MarshThe world of work is experiencing an unprecedented transformation driven by technology.In this follow-up to The Digital Workplace: How technology is liberating work, Paul Miller,CEO and founder of the Digital Workplace Group, is joined by co-author Elizabeth Marsh topick up the story and help organizations create digital workplaces fit for the future.A unique combination of thought leadership and practical advice, this book will bring thereader up to date with the latest developments, such as: no jobs but lots of work; the newdigital work ethic; why “teamwork” needs a makeover; the human-centred digital workplace;what this means for physical workplaces; and why the revolution starts with education.It also provides essential guidance on how to deliver a productive and engaging digitalworkplace in your organization, explaining how to: assess maturity; make the business case;set up the programme; and measure progress.See more about The Digital Renaissance of Work: Delivering digital workplaces fit for the future ssance-of-work/#contentHow mature is your digital workplace? What leading organizationsdiscover from the DWG Digital Workplace Maturity Benchmark2
Contents1.Executive summary42.Definitions73.The evolution of the Digital Workplace Maturity Benchmark84.About the Digital Workplace Maturity Benchmark4.1 The benchmarking process4.2 The Digital Workplace Maturity Map9995.How the benchmark delivers value5.1 The 7 key benefits5.2 Scenarios1111126.Insights from Digital Workplace Maturity Benchmarking167.Case study: Northwestern Mutual198.Acknowledgements23ConfidentialityThis report is the property of the Digital Workplace Group (DWG). It is protected byinternational copyright law and conventions. Users of the report have the right to use thereport solely for their own internal information purposes. They may not disclose, copy,disseminate, redistribute or publish the report, or any portion of or excerpts from it, to anyother party. Reproduction of the report in any form or by any means is forbidden withoutthe written permission of a Director of DWG. Digital Workplace Group is the trading name ofDigital Workplace Forum Group Limited. Digital Workplace Forum Group Limited wholly ownsthe copyright described. Copyright 2016 Digital Workplace Group. All rights reserved.How mature is your digital workplace? What leading organizationsdiscover from the DWG Digital Workplace Maturity Benchmark3
1Executive summaryThe digital workplace matters. How employees experience the digital environmentof work which they use to do their jobs is critical. The digital workplace canimpact productivity, engagement, risk, costs, efficiency, learning and evencustomer service. It can influence the bottom line and be a source of competitiveadvantage.1 The digital workplace is an asset that has strategic importance fororganizations and this will only increase in the future.The digital workplace is a concept and term that has been building momentumover the past five years and is now firmly in the mainstream. This is nowunderlined by its use by the likes of Gartner2 and Microsoft.3 More importantly it isbeing used within organizations who have either established, or a
1. Early adopters of digital workplace initiatives are wanting to measure progress. 2. Achieving a true digital workplace is a long-term goal and doesn't happen overnight. 3. Organizations need to push the digital workplace up the strategic agenda. 4. Lack of investment in change management is constraining progress. 5.
