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We provide multiple data access, reporting, and analytics tools to help ourcustomers use the data we collect to improve their security programs and lowercosts.We are one of the only security service providers that ban “phone trees” for incoming calls. All calls to ourmonitoring and customer service centers are answered by an associate who is trained to assist you. In jurisdictionsthat have adopted ASAP, we can enact the protocol for faster, more accurate, and two-way communications withdispatching agencies for better response time by authorities.VIDEO SURVEILLANCE SYSTEMSWhether you need an IP-based enterprise-level solution with hundreds of cameras or a simple system to secure asatellite location and everything in between, we have the technical expertise and resources. We can help agencieschoose the video surveillance system that is right, not only for their facilities but also within budget. Additionally,our advanced video solutions can be integrated with other technologies, including intrusion detection systems andaccess control systems, to deliver a holistic approach to securing your business. Our team of professionals is here tohelp.Our digital recording solutions include DVRs, NVRs, and networked servers that provide bandwidth-friendlysolutions. This allows your security team remote access to the system to observe and research events usinganalytics and tools that pinpoint video events. In many cases, we can work with your legacy IT infrastructure toroute video throughout your enterprise, or we can help you enhance your security a d efficiencyby having our integrated solutions team deploy a security-only network.Video Data:We offer several solutions that can help you review videos and make smart decisions. Our core products include:Cloud-hosted videoEnhance your security without large capital investment or costly IT maintenance resources—using cloud computingand IP video.Alarm event videoSave alarm events so you can view them in your eSuite portal along with alarm data. Video events can be tied toexceptions—like out-of-schedule panel disarm events— and then saved and viewed online at your convenience.IT-friendly videoOvercome the bandwidth constraints of your network. We understand how to make video surveillance work withyour legacy IT systems, and we can also show you how to achieve efficiencies by deploying a security-only network.Web and mobile security managementControl and view live video from on-site cameras. You’ll be able to monitor the situation at your organization with afull-color video that can be easily downloaded—even to your mobile device.Video analyticsPage 8 of 68

Use advanced, pattern-based analytics to cover high-threat areas in buildings or specified zones. If your system istriggered, the signal and video footage of what caused the alarm are sent not only to an ADT Commercial videomonitoring center but also to your PC or smartphone. From there, a highly trained professional from ourmonitoring center will review the alarm signal and verify the crime and call emergency services, if appropriate.Video records are then stored at the edge, residein the cloud, or stored on-site using DVRs, NVRs, and IT servers.ANALYTICS AND REPORTINGTo make the most of any security investment, you need historical data available at the touch of abutton. You also need reports that help you make sense of the raw figures in real-time. With ADTCommercial, you get the tools you need to view, manage, and analyze site activity to help you get themost from your security system investments. Test burglar alarmsCreate location schedulesView contacts for a locationEdit contacts for a locationAccess panel information for all locations, and location-specific data, such as productphotos and fire alarm inspection data for easy retrieval laterTrack permit numbers and expiration datesAssign location permissionsRun reports of all ADT Commercial products installed at each of your locations to checkinstall dates, warranties, maintenance reports, and replacement costsView video associated with burglar alarms for up to a year after the alarmPart of the reason we’ve focused our attention on data collection and presentation is that our customers haveidentified reporting as a way to turn information into action. In the modern business environment, data collectionis moving from optional to mandatory.eSUITE ACCOUNT MANAGEMENTWe listened to the current and evolving needs of customers, then designed eSuite to address them. Thisnext-generation tool is highly intuitive and provides to-the-minute, actionable insight into yourorganization. Add and update your contacts and alarm codesManage system statusPlace systems on testView video verified alarm eventsVerify and update open and close schedulesPay and view invoicesManage users and permission rolesPage 9 of 68

Manage permitsImplement dual-factor authenticationManage keypad codeseSuite helps businesses of all sizes streamline and manage their security programs with real-time data,using a secure portal and mobile app.FIRE AND LIFE SAFETYWork with seasoned professionals on your comprehensive fire and life safety plan from ADTCommercial and rest assured that you have the help you need to be ready to deal with challengesbefore they appear.The ADT Commercial National Fire and Life Safety Team (NFLST) can install and maintain fire systems tohelp protect commercial facilities of all sizes across a wide range of industries. Before starting anyproject, we assess your specific needs and then develop an integrated solution that works today—andcan expand to help meet your future needs.We utilize NICET Certified (National Institute for Certification in Engineering Technologies) technicians,installers, and inspectors who understand your business, landscape, and risks. Our staff members alsoenrich their life safety knowledge with other certifications and advanced courses in fire and life safetyand are qualified to deploy systems for businesses of all sizes. Fire Detection FireSuppression SolutionsWet fire sprinklersDry fire sprinklersFire pumps and controllersPre-action fire sprinklersDeluge fire sprinklersFire extinguishersHood suppression systemsFM 200CO2 low & high pressureHalon systems replacement/retrofitNovec 1230 Argonite Foam SystemsMass notificationWe also offer high sensitivity and specialty hazard detection, and, in the event of an emergency, colorcoded LEDs will help you pinpoint alarms. We offer sensitivity adjustments for environmental factors,too.Page 10 of 68

Our complete line of passive fire protection services is even customizable. It includes fire and smokedamper inspections, fire damper and smoke damper repairs, fire door inspections, firestop survey andinstallation, and photoluminescence egress marking systems. Just having a fire detection system isn’tenough. You need to ensure that your system a d the team behind it can meet the needs of yourbusiness and everyone involved.EMERGENCY RESPONDERS’ COMMUNICATION ENHANCMENTSYSTEMS (ERCES)The safety of occupants and first responders often depends on the reliable availability of firefighter,EMS and police two-way radio communication. Building materials, particularly high-efficiency materialsuch as low-E glass, can substantially dampen outdoor radio signals from public safety radio towers,making indoor levels too low to meet International Fire Code Section 510, NFPA 72 National Fire Alarmand Signaling Code or the NFPA 1221 Standard for the Installation, Maintenance, and use of EmergencyServices Communications Systems Baseline coverage assessmentsPermitting and AHJ coordinationComputer-based designProcurement of system hardware including FCC and UL Listed bidirectional amp (BDA)BDA configuration and optimizationUL Listed monitoring services via phone lines or cellular connectionsADT Commercial is your One Ideal Partner for fire and life safety solutions. We work with contractors,local fire authorities and building owners to create turnkey and robust in-building ERCES, bi-directionalamplifiers (BDA) and distributed antenna systems to a jurisdictions adopted/amended fire code.MANAGED SERVICESOur ADT Commercial Network Operation Center can help design, implement, commission, manage, andmonitor your security application IT network. The team can also help manage broadband connections.Because our engineers hold certifications in both Cisco and Meraki, they have the advanced kn wledgerequired to design and implement the integrated security solution you need. Test your equipment.Schedule repairsKeep you connected.Alert you.Protect your dataManaged services can help your agency reduce costs associated with travel expenses, improveprocesses, mitigate network security risks, and enhance physical security. It will allow teams to focus onPage 11 of 68

core competencies, while we help provide peace of mind by helping agencies keep security systems andcomponents running as expected— while the system is monitored, the software is updated, andbandwidth is managed.INTEGRATED SOLUTIONSFor agencies looking to optimize the efficiency of their defenses, ADT Commercial helps to seamlesslymerge IT and security teams. When these two departments come together, the entire organizationbenefits through increased reliability and cost savings.With consolidation comes sophistication, and not all vendors are prepared to offer an enterprisesolution that can help. Our solutions might be right for you if you have high- end integrated solutionneeds coupled with sophisticated IP networked system requirements. Our industry-leading approachcan help you reach peak efficiency by integrating technologies and customizing solutions.We’re a leader in the industry and we hold Cisco Cloud and Managed Services Express PartnerCertification. Our Cisco Authorized Technology Partner Certification underscores our expertise inadvanced and emerging technology. We are one of the few Cisco CMSP partners in the securityindustry.Our dedicated team can also integrate visitor management and access control systems, intercomsystems, alarm management, intrusion protection, perimeter security, video surveillance, managedvideo services, fire alarms, and more. We help agencies unify all of their video, data, and mobileapplications for meaningful and cost-effective communications.Customized systemsWe can work with you to craft a system that supports your business. If you’re not sure where to start,our auditing and evaluations program might help. We provide a variety of services ranging from risk andvulnerability assessments to full-scale project design packages.Physical and digital solutionsYour team can surround you with support after the system goes live. The NOC focuses on providing realtime monitoring of IT-sensitive systems, including up/down status and network performance metrics.If you run a complex business, we’re just the partner you’re looking for. We meet complex securityneeds such as those of clients related to energy markets, the pharmaceutical industry, and highereducation.ADT Commercial integrated solutions can offer agencies custom, enterprise-level security platforms andremote managed services to leverage their IT infrastructure tohelp create additional reliability and potential cost savings.Page 12 of 68

INTRUSION ALARM SYSTEMSWe can help protect agencies with proven, reliable technology. Whether at a facility or miles away fromit, our state-of-the-art intrusion detection solutions and monitoring services give you peace of mind, soyou can focus on your business. We don’t provide a one-size-fits-all solution. We design protection thattakes the shape of your organization, helping choose the most robust intrusion system with the latesttechnology. Opening and closing reports that provide an audit trail of business hours The ability to expand, enhance, and customize the system Integration with fire alarmsystems, security system access control, and video surveillance systemsFlexible options, such as motion detectors, photoelectric beams, magnetic contacts, shock and pressuresensors, and glass break detectorsExit and entry time delay featuresOur system detects motion and intruders, as well as other issues that can impact health and safety. Wecan monitor agency buildings for sump pump failure, sudden temperature changes, smoke, carbonmonoxide and flooding. All these issues can be incredibly expensive, and our alerts can help customersstep in and arrest the damage.STRUCTURED CABLING:We prepare, implement, test, and support highly dependable, scalable, and secure network cabling andpremise low voltage cabling systems that will help meet today's needs and those of the future. We haveinstalled thousands of Category 5e, 6, and 6a cables for hundreds of voice and data networks.Our services include: Cat 5e, Cat 6, Augmented Cat 6, shielded/unshielded, twisted pair, voice/dataDatacenter specialization/design and cablingCopper and fiber 10 gig connectivity for campus and data center applicationsFiber optic cabling installation, fusion splicing, buried and overhead/outside plant cablingData cabling for wireless networks as well as access point installation and configurationsincluding point-to-point and point-to-multi-point systemsCoaxial cable installation for CCTV, IP over coax, audio, and broadband usesAerial/underground fiber-optic design‑buildsFault locationWe offer a suite of front-end and follow-up preparation services. We help to provide consultation,design, installation, and documentation of physical layer infrastructures and network connectivity thatare commonly outsourced to multiple organizations. We have an in‑house CAD department, and ADTPage 13 of 68

Commercial employs full‑time structured cabling technicians. We work to ensure that organizationshave the proper submittal packages before integration b gins, and we provide as-built drawings andcut sheets after completion of the work.COMPANY CERTIFICATION: Panduit Certified InstallerSiemen CI Certified InstallerCommScope Certified InstallerMohawk/CDT InstallerBelden BRIC Belden Registered Installation ContractorBerk-Tek OASIS ContractorLeviton Certified Cabling Systems ContractorWe believe that testing and certification are paramount to customer satisfaction. We support andencourage our technicians to become BICSI-certified (Building Industry Consulting ServiceInternational). Having BICSI‑certified data cabling technicians helps to ensure adherence to the highestquality standards for installation, termination, and testing. We also have BICSI-certified RegisteredCommunications Distribution Designers (RCDD) and BICSI Network Transport Specialists (NTS) on staffand are Corning certified in terminating, splicing, testing, and troubleshooting both multimode andsingle-mode fiber.Risk assessment and managementWe help you prepare for the unexpected so your organization can respond in a time of crisis. OurEnterprise Security Risk Group (eSRG) helps you identify your risks—and then build programs to helpmanage them. It is staffed by senior executives with a background in intelligence, business continuity,business process optimization, organizational change, and technology.Build the system you needWe enable security executives to become trusted advisors to their peers and help prepare you for yourrole, augmenting services you need to serve your team well. And, more importantly, we help youprepare for the unexpected so your organization can respond in a time of crisis. This process is guidedby the professional discipline, principles, and philosophy of enterprise security risk management.States Covered - Respondent must indicateany and all states or geographies whereproducts and services are being offered. Ifyour services are limited to a certain area,please be specific on the area your servicesare provided.List the number and location of offices, orservice centers for all states being proposedin solicitationADT Commercial is a nationwide integrator with over 150 locations. Our products and services areavailable to all State, Local, Educational customers in the continental United States including Hawaii andPuerto Rico.ADT has over 150 Locations throughout the United States.Page 14 of 68

Security monitoring andresponse capabilitiesDescribe your monitoring services,including the location (s) of monitoringcenters, backup infrastructure in case of adisaster, proficiency of associatesperforming the monitoring services, andany other relevant information about yourcapabilities.ADT offers advanced monitoring services through three (3) redundant monitoring and operationscenters to include the following monitoring services.Monitoring ServicesIntrusion AlarmFire AlarmElevator MonitoringEmergency Call BoxUL Certification(Intrusion)LocationsMain Center ADT Commercial14221 W John CarpenterFRWYIrving, TX 75063-2924 DuressPanic (audible)Carbon MonoxideFire RatedSprinklersDaily Test TimerDuress (verbal)Industrial ProcessSmoke DetectionRunner ServiceHoldup SignalCritical ConditionPatrolUL Certification (fire)Double Daily TestTimerResponse TimeBackup CenterADT Commercial800 East WatermanWichata, KS 67202Backup CenterADT Commercial Network(NOC)130 Executive Dr,Newark, Delaware 19702Automatic load transition for inbound calls and alarms should the system not respond every 30secondsManual transfer is also available if neededProficiency of agentsAll Locations have 5 Star Diamond Certified Agents. We are a full security provider and are able toprovide solutions for all security needs.Metrics and Data Tracked Algorithm-driven event assessment (priority scoring)Electronic data delivery into 911 processShorth handled time – 15 seconds)Patented direct data link for First RespondersVideo/audio sharingAlarm Score delivered to 911 dispatcherAlarm events lockbox for UP-827 storage requirementPage 15 of 68

CapabilitiesAt ADT we believe everyone deserves to feel safe, so we empower our customers to protect andconnect what matters most. Our superior monitoring and response capabilities benefit both ourcustomers and our communities in many ways bot

1501 Yamato Road, Boca Raton, FL 33431 adtcommercial.com March 7, 2022 . EDUCATION SERVICES CENTER, REGION 10 . ATTN: Purchasing /Contract Administrator . 400 E. SPRING VALLEY RD