Transcription
The basic elements of ITILService Asset andConfiguration Management(SACM)Presenter: Branimir Valentic
GoToWebinar Control Panel Open and close yourPanel View, Select, andTest your audio Submit textquestions – they willbe addressedthroughout thesession Raise your hand 2015 20000Academywww.advisera.com/20000academy2
What is the Service Asset andConfiguration Management (SACM)process according to ITIL?To be successful in the operational stage.you need to consider and carefully planall the necessary elements of the SACMprocess. 2015 20000Academywww.advisera.com/20000academy3
ITIL provides you with widelyaccepted and proven practices, soyou don’t have to start from zerowhile managing your serviceassets. 2015 20000Academywww.advisera.com/20000academy4
Agenda SACM concept SACM process activities Benefits explained Interfaces to other processes Biggest challenges in SACMimplementation 2015 20000Academywww.advisera.com/20000academy5
SACM concept1/3Configuration ModelCMDBPCConfiguration RecordRAM 2015 ration Recordwww.advisera.com/20000academy6
SACM concept2/3Configuration ManagementSystem (CMS)CMDB. 2015 academy7
SACM concept3/3Secure libraries and secure storesDefinitive sparesDefinitive MediaLibrary (DML) 2015 20000AcademyPhysical CIsElectronic CIswww.advisera.com/20000academy8
Most important phases of SACMprocess implementation Planning Identification Control Reporting Audit 2015 20000Academywww.advisera.com/20000academy9
SACM process activities 1/2Managementand Planning SACM Plan Policy Organization Interface 2015 20000AcademyConfigurationIdentification Selection Naming Labeling onControl Control Process10
SACM process activities 2/2Status accountingand reporting CI lifecycle Records ReportsVerificationand audit Configurationaudit 2015 20000Academywww.advisera.com/20000academy11
Benefits explained Customer satisfaction Change assessment, planning, and delivery Efficiency in incident and problem resolution Fulfillment of SLA requirements Financial control 2015 20000Academywww.advisera.com/20000academy12
Interfaces to other processesRelease TSCM 2015 my13
Biggest challenges in SACMimplementation Integration with other processes Getting management buy-in Roles and responsibilities Tools in place and their capabilities Sources of the information 2015 20000Academywww.advisera.com/20000academy14
ConclusionThe efficiency of many processes relies oninformation provided by SACM, and thatmakes implementation of SACM critical. 2015 20000Academywww.advisera.com/20000academy15
Q&ABranimir Valentic
Thank you!www.advisera.com/20000academy/webinars/
SACM process activities 1/2 10 Management and Planning SACM Plan Policy Organization Interface Configuration Identification Selection Naming Labeling Attributes Configuration Control Control Process
