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TransformativeTechnologies forTelecommunications,ISP & Media BusinessICON WAVEWe Deliver Your Dreams
Icon WaveIconwave is a Technology company offering OSS/BSS Solution forCertified CompanyTelecom, Internet Service Providers & MSO's. It provides an end-to-endsolution to Service Providers which transforms the way they deliver theirservices.By streamlining processes and integrating departments, it enables yourof Product ExperienceCall Center, Billing Team and Support & Service Delivery Teams to accessthe right information, at the right time, in the right way — all withenhanced security, greater satisfaction and improved quality.Solutions DeployedOn e P la t fo r m Mu ltip le S er v ic e sEnd SubscribersBroadbandWi - FiHDIPTVDigital TVIP TV/OTTTelephoneyCustomers Presence
20202019201820172016201520141st Telecom Operator acquired asCustomer . More than 325 installationreached.Launched Integrated Platform for Internet ,Voice, CATV & OTT Services with convergentLaunched IconMedia for MSO’s to launchDigital & IPTV ServicesReleased 5 new modules for IconRadius andclient list increased to 225Released 1st Software Update & implementationincreased to 150 clientsReached 1st milestone with 75 ISP clientimplementations of IconRadiusIncorporated the company with 2employees & 2 clientsOur Journey so far.
Challenges of a Service ProviderOperationalChallenges AAA Radius is not stable No sync among departments &lack of operational visibility High TAT on Complaintsclosure. Difficult to managemultiple IT Systems and lackof automation On time Billing & Invoicing alongwith Reconciliation & FinancialReporting is a big challengeLead to ServiceActivation Lack of well-defined processesfrom lead to feasibility toimplementation and serviceactivation Manual KYC Process High TAT is customer serviceactivation resulting in losingcustomers to competitorsPartnerManagement Very complex and nonautomated system for revenuesharing with Distributors,Resellers & LCO’s Delay in payment disbursals topartners due manual billing &payment collection Issuance & tracking of inventoryto partners for deployments isa challengeNew ServiceLaunches Operational difficulties inrolling out new Value-addedservices like IPTV, Voice etc. Bundling of services and Single/Separate billing is a hassle Managing multiple vendor andIT service providers becomescumbersome
Solving the Challenges of Service ProvidersHDIconRadiusIconWiFiIconMediaOur Flagship Product which is anOSS / BSS Suite for Enterprise ISP’s andTelecom Service Providers to managetheir Fixed Internet BusinessIconWiFi is an end to end solutionfor Wi Fi management,monetization and Access PointManagementIt’s a Contact Center Solutionwhich helps providers streamlinetheir inbound & outbound calls. Ithas inbuilt Reports, Dashboardand SchedulersIconVoiceIconContactIconVoice can integrate with any3rd Party switches for ADSL & VoIPservice billing. Supports prepaid &Postpaid billing with invoicingIt’s a Contact Center Solutionwhich helps providers streamlinetheir inbound & outbound calls. Ithas inbuilt Reports, Dashboardand Schedulers
Our PlatformCreates an ecosystem which helps bring business stability, speed & growthOne Stop SolutionHighly ScalableScale As You GrowNo paid License for DB & OSChose your own hardwareBusiness InsightsMobilityOpenContinuous SupportMeaning Data forinformed DecisionAccess Data from Anywhere,Anytime with RBACNo 3rd Party License requiredto deploy the system24x7 Technical SupportAll in One, Yet ModularReduced CapexHardware Agonistic
Benefits of the PlatformFor Employees . For Operation Managers . For IT . For Management
For EmployeesFor Operation ManagersFor ITFor ManagementEase in navigation , easy andfaster searches reduces responsetime by 75%Automated work allocation & easein monitoring24x7 SupportReduced Software & InfrastructureCosts. No Enterprise OS or DatabaseLicense required360 Degree customer view enablesto the point conversation with thecustomerReduced paperwork, enhancesefficiencyAllows Sales team to close the dealfaster through e-KYC, e-CAF & inbuilt approval system from mobileappsDashboard & Reporting made easydepartment wiseCustomizable & well definedworkflow, alerts & notificationsEnables focus on customersatisfaction, improve quality ofservice & retentionReduced Lead to CustomerActivation timeOn Premise, Cloud & HybridDeployment modelIn-house IT staff not required tomaintain software systems.One Stop Solution for all services withability to integrate with 3rd partythrough API’sIntelligent Business Data in graphs& reports for informed decisionmakingSingle View for all Operations &revenue streamsPeace of mind due to system’sstability and ability to scale ondemand
A complete end to end OSS/BSSSolution Platform which helpsISP's and Telecom Operator runtheir Broadband business. Thesolution helps Service Providersstreamline their operations,automate billing, reduceinfrastructure costs and expandbusiness at a faster pace
Features of ioningSubscriberManagementBillingManagementHelp DeskFranchiseManagementCustomer MobileApplicationStaff MobileApplicationInventoryManagementAlerts & NotificationManagementNetwork DeviceManagementDynamic RateManagementReports &DashboardsReportsBuilderPayment GatewayIntegration
Our FTTH Deployments & Supported BNG’sImplementationPartnerships
Our Solution allows ServiceProviders to quickly roll out theirservices and easy to useinterface helps end users toconnect and avail the servicewithout hassle . It also helpsService Providers use multipletools for monetization
Features of tAccess PointManagementAlerts & NotificationManagementReports &DashboardsPayment & SMSIntegrationStaff MobileApplicationCustomer MobileApplication
Our solution can easily beintegrated for ADSL andVoIP Telephony services forautomation of billing. Thebilling can be clubbed withother services like Internet,TV or can be billed as aseperate service
Features of IconVoiceTelephonyPlan CreationSeparate or SingleInvoicingCDR Uploadfor BillingPre & PostpaidBillingDIDManagementPulse RateManagementPayment & SMSIntegrationAlerts & NotificationManagementSelf CarePortalReports &Dashboards
A highly scalable and easyto use Contact CenterSolution for small, mid andenterprise level ISP’s andService Providers
Features of ManagementIntegratedCRM & HelpDeskCallConferenceEscalationManagementWeb RTCDialerCall RecordingSystemCallHistoryCallForwardingLive CallTrackingMissed CallAlertsPRIIntegration
Cable Operators are now movingfrom traditional set up to Digital TVand our SMS (SubscriberManagement Solution) helps themmanage this transition smoothly.The solution automates end to endprocesses which helps MSO’smanage their LCO’s , subscribers’information, provision services,billing, payment follow-up,inventory management and otheractivities efficiently
Features of ntSTBManagementBroadcasterManagementSelf CarePortalLCOManagementInventoryManagementFinger Print& LogsMarketingModuleChannelManagementReports &DashboardsCustomer MobileAppInternal TeamMobile App
Our Partial Clientele List 275 Clients and counting.
Get in touchwith usCall us040 - 40419988, 40419999Connect with yderabad (HQ)Iconwave Technologies Pvt Ltd,Balaji Empire, PatrikaNagar,Our OfficeLocationsBangaloreBehind Cyber Towers,Hyderabad, Telangana 500081ChennaiDelhi
Our Platform Creates an ecosystem which helps bring business stabilit y, speed & growth All in One, Yet Modular One S top Solution Scale As You Grow Highly Scalable No paid License for DB & OS Reduced Capex Chose your own hardware Hardwar e Agonistic Business Insights Meaning Data for
