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Updated: 04/18/2018Appendix AA – Rider Procedures & ExpectationsHello and welcome to the Austin – Travis County EMS student andobserver rider information packet.This document provides information on how to sign up for ride outs with AustinTravis County EMS (ATCEMS). It also provides the expectations for Riders, andContact Information for ride outs with ATCEMS. It may be helpful to print thispage out for future reference and / or to bring with you to your ride out.Rider Classifications / CapabilitiesThere are three classifications of riders who may ride with ATCEMS. Theinformation in this document is divided into these classifications.1. Clinical Internist – persons who are obtaining clinical hours as part of anEMS education program. The school or program must have a ClinicalAffiliation Agreement with ATCEMS, and students function under theterms of that agreement. Students are classified as either BLS or ALS.2. Explorer Observers – EMS explorers who are cleared through the Austin– Travis County EMS Office of the Medical Director. Explorer Observersmay preform skills up to their credentialed level, with proper ID, whileriding out. Explorer Observers follow the Explorer Post guidelines andsign-up processes and are not addressed further in this document.3. Guest Observers – persons who are not allowed to perform patient carewhile during their ride out. This includes MD’s, RN’s, LVN’s, friends,family, prospective employees, members of the press, city employees,providers from other systems, students from non-contracted schools, etc.Guest Observers cannot provide patient care. In the event of a cardiacarrest an observer that is trained and certified in CPR may, “respond toand deliver CPR and rapid defibrillation (AED) of cardiac arrest patients”.Guest Observers must be at least 18 years old. Anyone under 18 yearsof age must have specific prior approval from the EMS Chief or hisdesignee.Clinical Internists - Instructions1. Sign Up:Clinical Internists must sign up through their program coordinator usingthe on-line scheduling system (Fisdap)2. Schedule changes:Clinical Internists must make scheduling changes through their programcoordinator
Updated: 04/18/20183. Prior to the ride out, you shoulda. Read the Expectations portion of this document.b. Know the location and time of your ride out – Station Locations areattached.4. On the Day of the Ride out:a. Call the ATCEMS Scheduling Rider Line (512-978-1184), at least 45minutes prior to your shift. You can start calling at 0515. Thelocation of your ride out may have changed due to sick call, vacation,etc.b. Arrive at your station at least 10 minutes prior to your scheduledtime, no more than 30 minutes early.5. Sick Call:a. If you need to call off sick you must call ATCEMS scheduling atleast 1 hour prior to your scheduled start time.Contact Information is listed at the end of this document.6. Introduce yourself to the crew and enjoy your ride out.Clinical Internist General Info: Clinical Internists must follow the uniform requirements specified in theirprograms Clinical Affiliation Agreement. This typically will be EMS pantsor black or blue slacks, white collared shirt and black boots or closed toedblack shoes. Jeans of any type are not acceptable. No outsidedepartment uniforms or logos may be worn by Clinical Internists. ALS students require a System Credentialed Preceptor; BLS students donot require a System Credentialed Preceptor. Riders are expected to remain for the entire scheduled shift.Guest Observers - Instructions1. Sign Up:a. Guest Observers may sign up for ride outs through a coordinatingcommander.1. For field ambulance and Command units ride outs, thecoordinating commander will be the AcademyCommander.2. For ride outs with Community Health Paramedic units theCHP Commander will be the coordinating commander.Contact Information is listed at the end of this document.2.Schedule changes:a. Guest Observers (or their program liaison when appropriate) areexpected to contact the coordinating commander at least 24 hoursprior to the ride date for schedule changes, not including sick callthe day of the ride out.3. Prior to the ride out, you should
Updated: 04/18/2018a.b.4.5.6.Read the Expectations portion of this document.Know the location and time of your ride out – Station Locations areattached.On the day of the Ride Out - Arrive at your station at least 10 minutesprior to your scheduled time, no more than 30 minutes early.Sick Call:a.CHP Riders: If you need to call off sick you must notify the CHPCommander at least 1 hour prior to your scheduled start time –see Contact Information below.b.Ambulance/Command Riders: If you need to call off sick youmust call ATCEMS scheduling at least 1 hour prior to yourscheduled start time.Introduce yourself to the crew and enjoy the ride out.Guest Observer General Info: Guest Observers (RN, MD, family, friends, others) do not require aSystem Credentialed Preceptor. ATCEMS does not generally schedule half or reduced hour shifts on fieldambulances / command units. Riders should plan to stay for the entirescheduled shift. Ride out times may only be during the hours of 0600 – midnight CHP Rider times are generally 0800-1600 but can be flexible – contactthe CHP Commander for assistance. Guest Observers must sign the ATCEMS Rider Privacy and ConfidentiallyAgreement and the ATCEMS Rider / Observer release. They areincluded in this packet. You must print, sign, and bring the paperwork toyour assignment. Guest Observers are to wear neat, clean, and professional lookingclothes. No jeans, t-shirts, scrubs, shorts, sandals, open toe or high heelshoes. A collared shirt with no marks symbols, logos, names, etc. isexpected. No outside department uniforms or logos may be worn, unlessprior arrangements have been made with the coordinating commander.Expectations for all RidersThese are Austin-Travis County EMS expectations. They may be different thanyour school or agency’s policies.1. Riders are expected to show up on time, well rested, and ready for their shift.2. Riders are expected to display a professional, respectful attitude witheveryone they interact with while on a ride out.3. All riders are responsible for their own meals. It is suggested that riders bringmoney and food. The unit may be on calls all shift and may not be able toreturn to the station, or it might be in station all day and not able to go getfood.
Updated: 04/18/20184. Riders will not operate the stretcher if a patient is on it, even if they knowhow to use it. This is due to insurance and liability reasons. Riders mayoperate the stretcher without a patient at the Medic’s request.5. Riders will not enter an unsafe scene until an ATCEMS Medic clears them toenter. This includes violent scenes such as assaults, shootings, stabbings,etc. This also includes vehicle rescues, high angle rescues, confined space,etc. Regardless of their personal training and/or equipment, riders will notenter these scenes until directed to by an ATCEMS Medic. Riders are not toperform any type of rescue while on an ATCEMS ride out.6. The Paramedic(s) on the ambulance are in charge of all decisions and areresponsible for riders at all times.7. The Paramedic(s) on the ambulance may send riders home for inappropriatebehavior to include, but not limited to; illness, not being well rested, use ofinappropriate language, uniform appearance, inappropriate patient care,safety issues, inappropriate attitude or affect, etc. A rider who is sent homewill not receive any clinical hours for the ride out. All such events will bereported to EMS Command.8. Riders must leave the station when their shift is done or as soon as theyreturn from a call, after the shift is complete.Failure to follow these guidelines, including appropriate contact for shift,sick call or schedule changes, may result in the individual being bannedfrom riding out and / or signing up for ride outs for a period of time.Contact InformationCoordinating Commanders:EMS Field Ambulance/Command unit riders: Academy CommanderTraci.Hardy@austintexas.govCommunity Health Paramedic riders: CHP Commander –Blake.Hardy@austintexas.gov512-565-5974ATCEMS Rider Hotline – Must be called prior to your shiftThis number is updated at approximately 0515 each day with riderassignments.512-978-1184ATCEMS Scheduling (only for sick call on field ambulances or Command Units)Staffed 0400-2000. Only call this number if you are calling off sick within 24hours of your shift, or there is an issue the day of your shift.512-978-1180
Updated: 04/18/2018Station ListStationAddress(All Austin UnlessNoted)Station 13616 S. 1st StStation 23616 S. 1st StStation 31305 Red River StStation 41201 Webberville RdStation 55710 N. Lamar BlvdStation 6401 E. 5th StStation 78989 Research BlvdStation 85710 N Lamar BlvdStation 9100 Medical ParkwayLakeway HospitalStation 105228 Duval RdStation 115401 McCarty LnStation 125309 E. Riverside DrStation 131330 E. Rundberg LnStation 147200 Berkman DrStation 15400 Ralph AblanedoDrStation 167701 River Place BlvdStation 172307-A. Foster AveStation 181021 W. Braker LnStation 19Station 20Station 21Station 22Station 23Station 2410111 Anderson MillRd665 FM 1626Manchaca1295 S. Capital of TXWest Lake3605 Allegiance AveLago Vista400 W. Parsons AveManor TX9019 Elroy Rd.Del Valle, 22512-9781223Notes (Station 1 is Medic 1, Station 2 is Medic 2, etc.)With Command, Stand-alone station** Effective 4/25. stationed at Medic 1Under Parking garage at Brack. Enter main parking garage, get ticket andpark in first few spots on right with EMS signs on them. Station is door toright of parking spots.With Command, Next to AFD station. Call station for gate codeWith Command, Stand-alone stationWith AFD station. Call station for gate code.With AFD station, on right side** housed with M05 during renovations**At Lakeway Regional Hospital,With AFD station, use back door on right sideWith AFD station, on left sideWith AFD station, on left side. Turn south on Faro Dr to get to stationWith AFD station, use back door on left sideStand-alone station. Call station for gate codeWith AFD station, left sideWith AFD station, on left side. At the end of the roadStand-alone stationWith AFD station, on left sideWith AFD station, on right sideWith Manchaca Station 501With Fire station, middle bayWith Fire station. Very dark at night. Bring something to studyIn Manor Fire Station.Located at Travis County Fire Rescue Station 1101
Updated: 04/18/2018Station 25Station 2618310 Park DrJonestown22404 State Hwy 71WestBee Cave4010 FM 1327Creedmoor5905 NuckolsCrossing Rd512-9781224512-9781225512-9781226Station 2912711 Harris GlenStation 302454 Cardinal LoopStation 3111401 EscarpmentStation 329211 Circle DrStation 334514 James Wheat StStation 349421 Spectrum DriveStation 3511205 Harris 2-9781235Station 3714312 Hunters BendRd512-9781237Demand 12006 E. 4th StDemand 212010 Brodie LaneDemand 3Demand 4Demand 51705 S. Congress3400 Andree Blvd11612 Four Irons1021 West BrakerLaneStation 27Station 28Stand-alone stationWith Fire stationWith AFD station. Park in back and use back doorNext to AFD station. With Command. Call station for gate codeWith AFD station, on left sideWith AFD station, on right sideWith AFD station, on left sideWith Oak Hill FDCall station for gate codeWith AFD Station, on left sideStation 36Demand 6512-9781291512-9781292With Fire StationStand-alone station. Call station for gate codeWith Station 404
Updated: 04/18/2018PRIVACY AND CONFIDENTIALITY AGREEMENTFOR A/TCEMS RIDEOUTI understand that during my contact with Austin-Travis County EMS I will witness and have access toconfidential patient communication and information. I understand that all medical and Individually IdentifiableHealth Information concerning any patient is to be kept strictly confidential. Unauthorized access ordisclosure of patient information is a violation of Austin-Travis County EMS policies regarding patient Privacyand Confidentiality. Additionally, revealing confidential information without proper authorization may subjectme to civil and criminal liability for invasion of privacy.I have read and understand the above statements, and I agree to maintain confidentiality for theinformation to which I may be granted access.Printed NameEmergency ContactAddressAddressCity, State ZipCity, State ZipPhone NumberPhone NumberSignatureDateI have reviewed the above statement and the Department’s standard in-field safety procedures withthe rider.ATCEMS Medic / Command – Printed NameATCEMS Medic / Command – SignatureDateAppendix AA Page 7
Updated: 04/18/2018RIDER / OBSERVER RELEASEIn consideration of being allowed to accompany City of Austin / Travis County Emergency Medical Services(“EMS”) personnel on EMS calls and otherwise participate in the Emergency Medical Services Program:I, the undersigned, binding my heirs, executors, administrators, and assigns, do hereby release and agreenot to hold liable, the City of Austin, Travis County, its officers, agents and employees and Medical Directorfrom any and all actions, causes of actions, claims, injuries or death sustained by me or my property whileparticipating in the EMS Program. I further agree binding my heirs, executors, administrators, and assigns,to indemnify, hold and save harmless the City of Austin, Travis County, its agents, officers and employees,and Medical Director from any liability, action, claim, damage, award or judgment incurred or suffered bythe above City, County or individuals as a result of any act or omission by me or caused by me whileparticipating in the above named Program.In addition, I make the following representations and acknowledgements upon which I intend the City andCounty to rely:(1) I understand and agree that while accompanying any EMS employee during his/her duties, myparticipation in patient care, if any, shall be at the direction of the Medical Director or designee. I furtheragree that I will not initiate any patient care under any circumstances without the prior approval of theMedical Director or designee. I realize the current EMS Standards of Care serve as the basis for alltreatment;(2) I realize and agree that while participating in this project, I will not be an agent, servant or employee ofthe City of Austin or Travis County and therefore will not be covered by the City of Austin or TravisCounty for any worker’s compensation, death, or disability benefits;(3) I realize that as an inherent incident of this Program, I will at unpredictable times be placed in bothforeseeable and unforeseeable positions of considerable danger and agree that neither the City,County nor any of its officers or employees shall be obligated to take any steps or action to protect myperson or provide a means of withdrawal or retreat for me, and release them of any duty to do so;(4) I agree that any information I may gain, through participation in this Program will be used by me only formy personal educational purposes except where I am summoned as a witness in any administrative orcourt proceeding;(5) I understand that my participation in the above named Program is a privilege subject to revocation atany time by the EMS Director or Medical Director.Signature or RiderDatePrinted name of RiderCommand / Medic Approval SignatureCommand / Medic Approval PrintedAppendix AA Page 8
Station 12 5309 E. Riverside Dr 512-978-1212 With AFD station, on left side. Turn south on Faro Dr to get to station Station 13 1330 E. Rundberg Ln 512-978-1213 With AFD station, use back door on left side Station 14 7200 Berkman Dr 512-978-1214 Stand-alone station. Call station for gate code Station 15 400 Ralph Ablanedo Dr 512-978-1215
