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Basic Concepts of5S-KAIZEN-TQM ApproachKAIZEN Training of Trainers2015KAIZEN Facilitators’ GuidePage to .
Objectives of the sessionAt the end of the session, trainees are ableto:1) Understand basic concepts of 5SKAIZEN-TQM Approach2) Understand what is high quality of healthcare services3) Understand targets of 5S and KAIZENactivities4) Understand benefits of 5S and KAIZENactivities1
Introduction: “Lots of problems”FinancialproblemsHuman blemsTimelimitationin health care provision2
If you are facing problems, Think inside the box andgive up?Work together and dosomething?ORWaiting “resources” fromsomewhere.?Work with “”for improvement. 3
Are youpositive thinker ornegative thinker?4
Even if we are a positive thinker,we still need “tools” to make our ideas realisticThe tool is 5S-KAIZEN-TQM Approach5
5S-KAIZEN-TQM ApproachStepwise approach forbetter management &quality of health careHighly Reliable OrganizationTQMMaximum use of the capacityof the entire organizationKAIZENParticipatory problem solving process5SWorking environment improvement6
Conceptual framework “5S-KAIZEN-TQM Tree”Highly Reliable Organization (HRO)Leadership andcommitment ngenvironmentLeadershipPositive mindsetfor improvementof quality amongfrontline workersWastesLean ManagementQuality of services andmanagementTotal Quality Management7
What is 5S ? 5S is a philosophy and a way of organizingand managing the workspace and workflow with the intent to improve efficiency byeliminating waste, improving flow andreducing process unreasonableness Working Environment Improvement (WEI)8
What 5S can do?(Benefit of 5S)9
Identify Abnormalities10
Identify wastes,and reduce the wastes11
7 types of wastes in work placeOverproductionOverprocessingProcessingbeyond thestandardCreating morematerial or informationor tests or treatmentthan neededInventoryMore material orinformation thanneededWaitingReworkPeople or itemsthat wait for awork cycle to becompletedRepetition orcorrection of ocessesMotionUnnecessarymovement with aprocess12
Promote everyone’sparticipation13
Improve safety14
Improve productivities15
Target of 5SZEROTargets of 5S include: Zero changeovers leading toproduct/ service diversification Zero defects leading to higherquality Zero waste leading to lower cost Zero delays leading to on timedelivery Zero injuries promoting safety Zero breakdowns bringing bettermaintenance16
What is KAIZEN ? KAIZEN is a problem solving process withexisting resources KAIZEN can help a hospital to create“continuous quality improvement culture” tomeet in/external clients’ satisfaction andexpectation Make things better step by step; KAIZENSteps Target is “your work”17
What KAIZEN can do?18
Find root causes of problemsand solutions19
Improve all kinds ofhospital management20
Improve quality of services21
Strengthen Team work22
What is TQM ? Total Quality Management (TQM) is a multidisciplinary and participatory processes withcontinuity by all categories of staff forrealizing high quality services TQM process, (consisting of 5S and KAIZEN),should be a part of institutional managerialframework for seeking high productivity andquality of services23
What TQM can do?24
Improves quality ofthe final products or services25
Increase customer satisfactionExternal customerInternal customer26
Visible growth of organization27
Making right decision forquality improvement28
Reduction of costsSavemoneyUtilizeavailableresources29
“Managing whole facility withcertain level of quality”30
Conclusion 5S-KAIZEN-TQM Approach is one of the tools forquality improvement in health care The one of important purposes of 5S-KAIZEN is toeliminate waste in work place Maximum utilization of existing resources Anyone can do it with:- Little knowledge- Little dedication- Little hard work and- A very big positive attitude31 Our wisdom has no limitation
KAIZEN Mind will help youto solve problemsThank you for listening32
5S-KAIZEN-TQM Approach is one of the tools for quality improvement in health care The one of important purposes of 5S-KAIZEN is to eliminate waste in work place Maximum utilization of existing resources Anyone can do it with: - Little knowledge - Little dedication - Little hard work and - A very big positive attitude Our wisdom has no limitation 31 . 32 KAIZEN Mind will .
