WIXLIB

enhance CSTB service delivery flow (e.g. new kiosk design options). CTS will also develop a strategicplan to align with CSTB priorities, goals for the future, and best practices for local workforcedevelopment IT needs. CTS will meet with CEO, CFO, CIO, CPPO, Director of MIS and Data Servicesand IT/MIS Coordinator by January 3, 2022to present recommendations and strategies via scope of workdocumentation and any other visual media including PowerPoint presentation.3.13 Special Projects. CTS will assist CSTB on a variety of special projects throughout the Program Yearincluding but not limited to: Employer Portal Incumbent Worker Training (IWT) Summer Job Connection Atlas E-cardsCSTB agrees to provide all necessary form elements to CTS for input and testing within the application.Project timelines will be determined by initial project discovery discussion by CTS and CPPO, Directorof MIS and Data Services and IT/MIS Coordinator. Any delay in gathering required elements will slideexpected timelines accordingly. A project progress report will be drafted with agreed upon timeline.Project timelines should include the application/portal programming development time, the qualitycontrol and beta testing of project as well as any requested edits and modifications after initial launch.CTS will make every effort to adhere to timeline, however, CSTB understands that the nature of newdevelopment, specific feature requests, incompatibility of software or other factors out of the control ofthe developer may cause for revision in timeline or render a requested feature incompatible or outside arealistic scope of work parameter. CTSB agrees to not hold CTS liable for such cases. CTS will providemonthly summary reports on special projects progress and status updates on targeted implementationtimelines to CPPO, Director of MIS and Data Services and IT/MIS Coordinator. CTS will make everyattempt to deliver all features as requested however, additional feature requests or scope creep will beevaluated, and CTS maintains the right to move additional requested features to a new deliverabletimeline agreed on by both parties. CTSB understands that CTS will not be held responsible for 3rdparty fees derived from services or features requested by CTSB. CTS will provide all necessary detailsto CSTB to make decisions on 3rd party fees.3.14 Network and equipment upgrade project: CTS will complete the following once ISP providercompletes circuit migration and signed contracts are in place. CTS will upgrade all routing equipment, replace core switches at data center. CTS will take over the routing for all internal site to site telecom communications. CTS will spin down unused servers and virtualize as much as possibleCTS will report to CPPO, Directory of MIS and Data Services, and IT/MIS Coordinator uponcompletion of each phase via email, as well as visual inspection by IT/MIS Coordinator. The projectcompletion date is highly dependent on the ISP provider, but a reasonable completion datewould be Mar. 1, 2022.3.15 Keep finance systems software current and up to date with the assistance of Sage (MIP) and MicroixSupport. These upgrades will follow best practices provided by software developers and in conjunctionwith update schedules. CTS will provide IT/MIS Coordinator monthly status reports for manuallyapplied updates.3.16 Network Security Report: CTS will supply CEO a perimeter/internal network securityscan report using software like OpenVAS, Nessus Essentials, Nexpose Community Editionand Qualys Community Edition. The security scan should include open common ports, any nonCareerSource Tampa Bay Professional Services – 2021-600-0015 Page

patched servers, and endpoints that run retired operating systems. Included with this report should beremediation steps to mitigate any security vulnerabilities the scan reveals. CTS will provide report toCEO, Director of MIS and Data Services, and IT/MIS Coordinator via email. Due dates for this reportwill be December 3, 2021, and June 3, 2022.3.17 On Premise Microsoft Exchange full cloud migration. CTS will work with 3PrdP party vendor(s) ifneeded to retire on premise Microsoft Exchange server and move all mailboxes and Microsoft Exchangedata to Microsoft Office 365. Included in this migration will be ensuring that all relevantlocal email reliant services are configured for cloud integration or replacing service with a cloudbased solution. Examples of services may include fax server and multifunction devices. This projectmust be completed by Mar. 1, 2022.3.18 Additional services and support as needed requested by CSTB leadership team throughout the ProgramYear.ARTICLE 4Issue Escalation4.1CTS will utilize a three (3) level approach to support plan that is flexible but contains operationalstructure to assure CSTB network and staff are able to operate at peak efficiency as follows:a)Level one shall consist of on-site personnel trained and experienced in any workforcedevelopment, contractor or State application that CareerSource Tampa Bay utilizes. Level onesupport will assist users with common problems such as e-mail, word processing or other desktopapplications, as well as support OSST, OSMIS, EF or other specialized application. Level Onesupport response will typically be within 24 hours, unless mission critical. A mission critical issueis one that prevents users from being able to perform work responsibilities in a timely fashion.b)Level two will involve local IT staff as well as network technicians or administrators trained andknowledgeable of the State and local networks and systems. Including state RTS network, STOarrangements and contract/vendor arrangements such as Hughes (VPN provider). Level twosupport is generally not desktop related but consists of support for site level or enterprise levelissues. Level Two support response will typically be within 12 hours, unless mission critical. Amission critical issue is one that prevents users from being able to perform work responsibilitiesin a timely fashionc)Level three utilizes CTS Network Administration staff for infrastructure, firewall, email, intrusionprevention/detection or other high-level mission critical component. Upon failure of any missioncritical system, a CTS Network Administrator will begin troubleshooting and resolutionprocedures to resolve issue. SLA arrangements with network providers that will provideemergency replacement of failed components. Level Three support response will be immediate,as most infrastructure issues are mission critical.ARTICLE 5Performance5.1The parties agree to do everything necessary to ensure that the terms of this Agreement take effect.CareerSource Tampa Bay Professional Services – 2021-600-0016 Page

5.2CSTB shall continuously evaluate and monitor CTS’ performance of the deliverables defined in Article3. Scope of Services.ARTICLE 6Compensation6.1In consideration for the services to be rendered hereunder, CSTB shall pay IT Services Providercompensation amounting to 413,486.16 for the period July 1, 2021 through June 30, 2022. Billable bymonthly payments of 34,457.18. Additional annual terms will be subject to a 2% annual increase basedon current annual compensation fee.6.2The IT Services Provider understands compensation is contingent upon satisfactory contractperformance, defined as providing the Scope of Service as stated herein. And, if performance is belowsatisfactory, the compensation stated in 6.1 may be reduced as described in 6.3.6.3CSTB will provide written notification to CTS Contract Manager of performance issues, as applicable.And, CSTB and CTS Contract Manager shall meet to discuss said performance issues and establishreasonable time frame for issues to be rectified. If after the reasonable time frame has passed andperformance issues are not remedied, CSTB and CTS Contract Manger shall meet and discuss thecompensation that shall be reduced commensurate to the contract performance that has not beenachieved.ARTICLE 7Assignment7.1The IT Services Provider will not voluntarily or by operation of law assign or otherwise transfer itsobligations under this Agreement without the prior written consent of the Customer.ARTICLE 8Independent Contractor8.1It is expressly agreed that the IT Services Provider is acting as an independent contractor and not as anemployee in providing the Services under this Agreement. The IT Services Provider and the Customeracknowledge that this Agreement does not create a partnership or joint venture between them and isexclusively a contract for service.ARTICLE 9Modification of Agreement9.1Any amendment or modification of this Agreement or additional obligation assumed by either party inconnection with this Agreement will only be binding if evidenced in writing signed by each party or anauthorized representative of each party.ARTICLE 10General Provisions10.1 EEO. During the performance of this contract, the contractor agrees as follows: (1) The contractor willnot discriminate against any employee or applicant for employment because of race, color, religion, sex,sexual orientation, gender identity, or national origin. The contractor will take affirmative action toensure that employees are treated during employment, without regard to their race, color, religion, sex,CareerSource Tampa Bay Professional Services – 2021-600-0017 Page

sexual orientation, gender identity, or national origin. Such action shall include, but not be limited to thefollowing: Employment, upgrading, demotion, or transfer, recruitment or recruitment advertising; layoffor termination; rates of pay or other forms of compensation; and selection for training, includingapprenticeship. The contractor agrees to post in conspicuous places, available to employees andapplicants for employment, notices to be provided by the contracting officer setting forth the provisionsof this nondiscrimination clause. (2) The contractor will, in all solicitations or advertisements foremployees placed by or on behalf of the contractor, state that all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex, sexual orientation, genderidentity, or national origin. (3) The contractor will not discharge or in any other manner discriminateagainst any employee or applicant for employment because such employee or applicant has inquiredabout, discussed, or disclosed the compensation of the employee or applicant or another employee orapplicant. This provision shall not apply to instances in which an employee who has access to thecompensation information of other employees or applicants as a part of such employee's essential jobfunctions discloses the compensation of such other employees or applicants to individuals who do nototherwise have access to such information, unless such disclosure is in response to a formal complaintor charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigationconducted by the employer, or is consistent with the contractor's legal duty to furnish information. (4)The contractor will send to each labor union or representative of workers with which it has a collectivebargaining agreement or other contract or understanding, a notice to be provided by the agencycontracting officer,10.2 Contract Work Hours and Safety Standards Act (40 U.S.C. 3701-3708). Where applicable, all contractsawarded by the non-Federal entity in excess of 100,000 that involve the employment of mechanics orlaborers must include a provision for compliance with 40 U.S.C. 3702 and 3704, as supplemented byDepartment of Labor regulations (29 CFR Part 5). Under 40 U.S.C. 3702 of the Act, each contractormust be required to compute the wages of every mechanic and laborer on the basis of a standard workweek of 40 hours. Work in excess of the standard work week is permissible provided that the worker iscompensated at a rate of not less than one and a half times the basic rate of pay for all hours worked inexcess of 40 hours in the work week. The requirements of 40 U.S.C. 3704 are applicable to constructionwork and provide that no laborer or mechanic must be required to work in surroundings or under workingconditions which are unsanitary, hazardous or dangerous. These requirements do not apply to thepurchases of supplies or materials or articles ordinarily available on the open market, or contracts fortransportation or transmission of intelligence.10.3 Clean Air Act. Contracts and subgrants of amounts in excess of 150,000 must contain a provision thatrequires the non-Federal award to agree to comply with all applicable standards, orders or regulationsissued pursuant to the Clean Air Act (42 U.S.C. 7401-7671q) and the Federal Water Pollution ControlAct as amended (33 U.S.C. 1251-1387). Violations must be reported to the Federal awarding agencyand the Regional Office of the Environmental Protection Agency (EPA).10.4 Byrd Anti-Lobbying. Contractors that apply or bid for an award exceeding 100,000 must file therequired certification. Each tier certifies to the tier above that it will not and has not used Federalappropriated funds to pay any person or organization for influencing or attempting to influence an officeror employee of any agency, a member of Congress, officer or employee of Congress, or an employee ofa member of Congress in connection with obtaining any Federal contract, grant or any other awardcovered by 31 U.S.C. 1352. Each tier must also disclose any lobbying with non-Federal funds that takesplace in connection with obtaining any Federal award. Such disclosures are forwarded from tier to tierup to the non-Federal award.CareerSource Tampa Bay Professional Services – 2021-600-0018 Page

10.5 A contract award (see 2 CFR 180.220) must not be made to parties listed on the government-wideexclusion in the System for Award Management (SAM), in accordance with the OMB guidelines at 2CFR 180 that implement Executive Orders 12549 (3 CFR part 1986 Comp., p. 189) and 12689 (3 CFRpart 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names of partiesdebarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible understatutory or regulatory authority other than Executive Order 12549.10.6 An IT Service Provider that applies or bids for an award exceeding 100,000 must file the requiredcertification. Each tier certifies to the tier above that it will not and has not used Federal appropriatedfunds to pay any person or organization for influencing or attempting to influence an officer or employeeof any agency, a member of Congress, officer or employee of Congress, or an employee of a member ofCongress in connection with obtaining any Federal contract, grant or any other award covered by 31U.S.C. 1352. Each tier must also disclose any lobbying with non-Federal funds that takes place inconnection with obtaining any Federal award. Such disclosures are forwarded from tier to tier up to thenon-Federal award.10.7 Time of the Essence. Time is of the essence in this Agreement. No extension or variation of thisAgreement will operate as a waiver of this provision.10.8 Entire Agreement. It is agreed that there is no representation, warranty, collateral agreement or conditionaffecting this Agreement except as expressly provided in this Agreement.10.9 Governing Law. It is the intention of the parties to this Agreement that this Agreement and theperformance under this Agreement, and all suits and special proceedings under this Agreement, beconstrued in accordance with and governed, to the exclusion of the law of any other forum, by the lawsof the State of Florida, without regard to the jurisdiction in which any action or special proceeding maybe instituted.10.10 Severability. In the event that any of the provisions of this Agreement are held to be invalid orunenforceable in whole or in part, all other provisions will nevertheless continue to be valid andenforceable with the invalid or unenforceable parts severed from the remainder of this Agreement.10.11 Access to Records. The Contractor will comply with public records law (Chapter 119 Florida Statutes)and agrees to: Keep and maintain public records required by CSTB to perform the services. Upon request from CSTB, provide CSTB with a copy of the requested records or allow the records tobe inspected or copied within a reasonable time at a cost that does not exceed the cost provided inChapter 119 Florida Statutes or as otherwise provided by law. Ensure that public records that are exempt or confidential and exempt from public records disclosurerequirements are not disclosed except as authorized by law for the duration of the Agreement termand following completion of the Agreement if Contractor does not transfer the records to CSTB. Upon completion of the Agreement, transfer at no cost to CSTB, all public records in possession ofCSTB or keep and maintain public records required by CSTB to perform the service. If Contractortransfers all public records to CSTB upon completion of the Agreement, Contractor shall destroy anyduplicate public records that are exempt or confidential and exempt from public records disclosurerequirements. If Contractor keeps and maintains public records upon completion of the Agreement,Contractor shall meet all applicable requirements for retaining public records. All records storedelectronically must be provided to CSTB, upon request from CSTB, in a format that is compatiblewith the information technology systems of CSTB.CareerSource Tampa Bay Professional Services – 2021-600-0019 Page

At any time during normal business hours and as often as CSTB, the State of Florida, Department ofEconomic Opportunity, Comptroller General of the United States, or their designated representative maydeem necessary, the Provider shall make available all such books, documents, papers, records (includingcomputer records) which are directly pertinent to payments made by CSTB to the Provider under thisagreement for examination, audit, or for the making of excerpts or copies of such records. This provisionshall also include timely and reasonable access to the Provider’s personnel for the purpose of interviewsand discussions related to such documents.10.12 Indemnification. To the extent not otherwise limited by applicable law, each party shall indemnify, holdharmless, and defend the other and its respective agents and employees (all of the foregoing shallhereinafter collectively be referred to as the "Indemnified Parties")

TAMPA BAY WORKFORCE ALLIANCE, INC. D/B/A CAREERSOURCE TAMPA BAY AND RYMAN, INC. D/B/A COMPLETE TECHNOLOGY SOLUTIONS 2021-600-001 THIS IT SERVICES AGREEMENT ("Agreement") is made and entered into between Tampa Bay Workforce Alliance, Inc. d/b/a Career Source Tampa Bay, a Florida not-for-profit Corporation headquartered at 4902