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Digital TechnologyDepartment ofDigital Technology
Digital TechnologyChris Kilbourne:203-432-8814Director of Digital TechnologyAndre Griffith:203-432-8830Digital Technology AssociateGeorge Tinari:203-432-8820Digital Communications AssociateShainn Reaves:Senior Administrative Assistant toBusiness Office; Digital Technology; Operations; and TessituraConsortion203-432-5032
Digital TechnologyYSD Orientation is
Digital TechnologyOnly 3 Things toRemember:1) 149 York Street2) YSDinfo.yale.edu3) ServiceNow
Digital Technology149 York Street
Digital Technologyhttps://YSDinfo.yale.edu
Digital TechnologyServiceNow
Digital TechnologyServiceNow Short description of issue or request Longer description (can be the same) Contact number
Digital TechnologyThe ITS Help Desk(OK – the 4th Thing to Remember) Available 24/7 203-432-9000 (X2-9000) helpdesk@yale.edu
Digital TechnologyCommon Tech Issues and Who Supports Them: Password Reset ITS Help Desk Email Assistance ITS Help Desk Personal Hardware Student Technology -------------------------------------------------- YSD-owned Computers YSD Digital Technology Printing Issues YSD Digital Technology Help with Websites YSD Digital Technology
Digital TechnologyTechnology Resources at Yale
Digital TechnologyIT at Yale New website: https://studenttechnology.yale.edu Good starting point Overview of Yale Network and Computer Services
Digital TechnologyIT at Yale Incoming student info: students
Digital TechnologyIT at Yale Student Help Centers (on-the-ground support)
Digital TechnologyWhat technology does Student Technology support?STC providesgeneral support for:STC provideslimited support for:STC does NOT support: Computers (Desktop and notebook) External Hard Drives and StorageDevices Mac OS X Microsoft Office Microsoft Windows (all versions) Printers and scanners Wireless Routers Digital Cameras Digital Music Players (e.g. iPod, Zune) Linux operating systems Network-capable gaming consoles PDAs and Smartphones (e.g. Blackberry,iPhone) Televisions or cable (see Cable TV fordetails) VHS or DVD players Digital Video Recorders (e.g. Tivo),AppleTV Microwaves, radios, or other householdappliances
Digital TechnologyThe Yale IT Websitehttps://yale.service-now.com/it
Digital TechnologyThe Software Librarysoftware.yale.edu
Digital TechnologyBoxbox.yale.edu
Digital TechnologyLinkedIn Learning(formerly rprise/login/2110361?application learning&appInstanceId 80039690&authModeId 6560158902804111361
Digital TechnologyRemote AccessMulti-factor Authentication also know as MFA (Duo)What is it?Additional security measure to protect your intellectual property, yourpersonal information, and Yale's data. The process will require an offcampus user to prove his or her identity after entering a NetID andpassword by responding to a prompt on a smart phone, tablet,cellphone or landline.When will I be enrolled in MFA?You should have received an email notification detailing when andwhat you have to do.More Info please yale
Digital TechnologyConnecting to YSD resources from off-campusVPN instructions: http://ysdinfo.yale.edu/yale-vpnYou need a VPN connection to access the G: drive and many other Yaleresources, including most information on the YSDinfo website
Digital TechnologyEmailPersonal Outlook client for computers and mobile devices outlook.com/yale.eduMailman Lists (recently changed) unofficial-ysdstudents@mailman.yale.edu official-ysdstudent@mailman.yale.edufor social use onlyfor official YSD use only
Digital TechnologyPrinting/Scanning/Copying \\paperc-prd-ps2.yu.yale.eduCommunity resourceNEVER give out your netID and password to othersDouble-sided printing whenever possibleColor printing only when necessaryNever leave jamsRefill paper trays UNLIMITED PRINTING IS ATREMENDOUS PRIVILEGE
Digital TechnologyPrinting/Scanning/Copying
Digital TechnologyPrinting/Scanning/Copying
Digital TechnologyRoom ReservationSpacebook (EMS, RRS) Room reservation tool ysdinfo.yale.edu You must ALWAYS reserve aroom If you need special equipmentfor your room you must indicatethat in your reservation
Digital TechnologyWebsitesWe have a lot of them!You’ll frequently use: YSDinfo: ysdinfo.yale.edu Comp Ticketing: comp-tickets.yale.eduPublic facing sites that can give you informationon shows at YSD/YRT, and other YSD/YRT work: termagazine.org/http://yaletmknowledgebase.org/
Digital TechnologyPersonal WebsitesConsult with GeorgeOrChris
Digital TechnologyOnly 3 Things toRemember:1) 149 York Street2) YSDinfo.yale.edu3) ServiceNow
Digital Technology
Email Assistance ITS Help Desk Personal Hardware Student Technology Collaborative . New website: https://studenttechnology.yale.edu Good starting point Overview of Yale Network and Computer Services. Digital Technology IT at Yale
