Transcription
Live your life.We’ve gotyou covered.
Premium Handset Protection BundleChoose the coverage that fits your lifestyle.This brochure details the following Premium Handset Protectionoptions available to you: Premium Handset Protection Bundle(Insurance, Warranty, and Mobile Security)1 Premium Handset Protection Insurance6 Premium Handset Protection Warranty20 Mobile Security32Premium Handset Protection Bundle(Insurance, Warranty and Mobile Security)InsuranceLoss Theft Damage WarrantyMalfunction Mobile Security1Locate Phone Sound Alarm Lock Phone Wipe Data
Premium Handset Protection BundleThe Premium Handset Protection Bundle provides insurance andwarranty coverage, as well as Mobile Security. The chart below is abrief summary of the Premium Handset Protection Bundle program.Premium Handset Protection Bundle(Insurance, Warranty and Mobile Security)Device Tier By PlanAMonthly ChargeInsurance Deductible*(based on device in use at time of incident)BC 7.99 20DE 11.99 50 100 150 175One-Time ServiceWarranty Processing Fee 5.00Per Claim Limit (Insurance)2 claims in a 12 month period(based on device in use at time of incident) LossTheftDamageMobile SecurityIncluded at no extra chargeSee Insurance, Warranty, and Mobile Security sections for furtherdetails. For a list of devices and their applicable deductible visitwww.phoneclaim.com/tmobile.* Deductible is non-refundable.* Non T-Mobile devices not eligible.Covered equipmentYou’re covered for one wireless device, utilizing the SIM cardassociated with your T-Mobile account at the moment of loss,theft, damage or malfunction.Should your wireless device become lost, stolen or damaged, you’realso covered for the following accessories: one standard battery, onestandard charger and one SIM card. If you use your SIM card in aTier E device, you will be charged the Tier E premium.Replacement equipmentReceiving a replacement wireless device? Your replacementwireless device may be new or remanufactured. If the same make and model you claim is not available, alike-kind make and model may be substituted.You may also receive generic manufacturer accessories.If your device is defective or has been damaged, it mustbe returned using the prepaid shipping label provided withyour replacement. Non-return charges of up to 850 may beadded to your wireless bill for failure to return your defectiveor damaged device.Cancellation policyChange your mind? You can cancel your coverage at any timeand receive a pro-rated refund of your unused monthly charge.2
Why protect your wirelessdevice with the Premium HandsetProtection Bundle?Peace of mindWith the Premium Handset Protection Bundle, you canlive your life knowing you’re covered for loss, theft,damage or malfunction. Device dropped in water? Covered.Keypad stopped working? Covered.Convenience Get reconnected quickly with next business daydelivery, where available, for online and phoneclaims approved by 8:00 PM EST.Get an additional 6 months of warranty supporton insurance replacements.Low cost Know exactly what you are going to pay for thereplacement wireless device.Avoid paying full retail replacement cost for awireless device.Mobile SecurityMobile Security makes it even easier to stayconnected and secure your privacy. With MobileSecurity you can. Sound an ALARM on a misplaced phone,even if the ringer is off.LOCATE a lost phone on a map and even getturn-by-turn directions to its location using thephone’s GPS.LOCK a lost or misplaced phone to ensureyour privacy.Remotely WIPE data from a lost ormisplaced phone.Note: Premium Handset Protection Bundle can only beadded at acquisition, upgrade, or exchange.3
Filing a claimGetting reconnected is quick and easy.Follow the steps below to file a claim andget your replacement wireless device.Before you fileOnly the account holder or an authorized user on theaccount can file a claim. Claims must be reportedwithin 30 days of the incident. If your wireless deviceis lost or stolen, call T-Mobile to suspend service andprevent unauthorized calls.To have your claim processed as quickly as possible,please have the following ready: Your mobile telephone number.The make and model of the wireless device.Your credit card or account number for payingthe Insurance Deductible or Service WarrantyProcessing Fee.Other required information Asurion may request proof of ownership and/orgovernment issued ID.How to file an insurance claim Visit www.phoneclaim.com/t-mobile for easy andconvenient claim filing.Filing online typically takes less than 10 minutes.Or, call Asurion 24 hours per day, 365 days a yearat 1-866-268-7221.How to file a service contract claimIf your wireless device malfunctions due to a defect inmaterials or workmanship you can contact T-Mobile at1-800-937-8997 to allow T-Mobile to troubleshoot yourwireless device and replace it if needed.4
5
Premium HandsetProtection Insurance Program detailsTerms and conditionsLive your life.We’ve gotyou covered.
Premium Handset ProtectionInsuranceThe Premium Handset Protection Insurance providescoverage in the event that your wireless device is lost, stolenor damaged. The chart below is a brief summary of thisprogram’s features.Premium Handset Protection Insurance(Insurance and Mobile Security)Device Tier By PlanAMonthly ChargeInsurance Deductible(based on device in use at time of incident)BCD 4.79 20E 7.79 50 100 150 175One-Time ServiceWarranty Processing Fee 5.00Per Claim Limit (Insurance)2 claims in a 12 month period(based on device in use at time of incident) LossTheftDamageMobile SecurityIncluded at no extra chargeNon T-Mobile devices not eligible.How do I pay for Premium HandsetProtection Insurance and when does mycoverage start?A low monthly fee will be added to your wireless bill.This fee is the cost of the insurance premium payable to theprogram underwriter, Liberty Insurance Underwriters Inc.Requests for enrollment in the Premium Handset ProtectionInsurance program are sent to a licensed insuranceagent representing the program underwriter. Enrollmentmust occur no later than 14 days after the purchase ofthe wireless device. As the program underwriter, LibertyInsurance Underwriters Inc. or its agent accepts applicationsat its sole discretion. If accepted, the coverage is retroactiveto the time the enrollment is submitted.Monthly billing will begin immediately following verificationthat your service and account status are active. Afterenrollment, a phone call must be completed to or from theinsured equipment to complete your application and forcoverage to take effect.* You can cancel coverage at anytime by contacting Asurion at 1-888-805-3366.*Note: Phone call not applicable to data sticks.7
Am I required to purchase PremiumHandset Protection Insurance?T-Mobile USA has arranged for its customers to have accessto this program. You are not required to purchase it in orderto activate service with T-Mobile. But, without protection,you may be responsible for the full replacement cost of yourwireless device.You may already have coverage through homeowner’sinsurance or other means (your wireless representative isnot qualified to evaluate your existing insurance coverage).Keep in mind, if you have other coverage, the deductibleyou would have to pay with another insurer may be higher.Any questions regarding the coverage provided should bedirected to Asurion at 1-866-268-7221.Account statusFull payment of your T-Mobile bill each month is required.Should you fail to pay in full, the Premium HandsetProtection Insurance feature may be dropped from youraccount. You would be eligible to add the feature to youraccount only upon purchasing a new device or receivinga warranty exchange. If you use your SIM card in a Tier Edevice, you will be charged the Tier E premium.The Premium Handset Protection Insurance program is underwritten by Liberty InsuranceUnderwriters Inc. Note: Any person who knowingly and with intent to injure, defraud ordeceive any insurer files a statement of claim on an application containing any false,incomplete or misleading information is guilty of insurance fraud. In Florida, suchconduct is a felony of the third degree. In Oregon, this note does not apply.THE ENCLOSED TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATIONPROVISION THAT REQUIRES THE SUBMISSION OF ALL DISPUTES (EXCEPTWHERE EXPRESS EXEMPTIONS ARE PROVIDED) TO FINAL AND BINDINGARBITRATION IN ACCORDANCE WITH THE PROVISIONS SET FORTH IN SECTIONG OF THE COVERAGE CERTIFICATE.8
Plan ALG GS170Motorola W490Nokia 1661Nokia 1680Nokia 2330Nokia 2610Nokia 2720Nokia 2760Nokia 5130Deductible: 20/Per Claim Limit: 150(All Plan A wireless devices are within this limit)Samsung : )Samsung Gravity TXTSamsung t109Samsung t119Samsung t139Samsung t229Samsung t239Samsung t249Samsung t259Plan BSamsung t339Samsung t349Samsung t439Sony Ericsson TM506T-Mobile 4G HotspotT-Mobile webConnect JetT-Mobile webConnect Jet 2.0T-Mobile webConnect RocketT-Mobile webConnect Rocket 2.0Deductible: 50/Per Claim Limit: 275(All Plan B wireless devices are within this limit)Huawei SummitHTC Wildfire SLG dLiteLG GS505 SentioLG Optimus TSamsung ComebackPlan CSamsung DartSamsung Gravity 2Samsung Gravity 3Samsung Gravity SmartSamsung Gravity TSamsung HighlightSony Ericsson EquinoxT-Mobile CometT-Mobile TapT-Mobile PrismDeductible: 100/Per Claim Limit: 500(All Plan C wireless devices are within this limit)BlackBerry 8320BlackBerry 8520 CurveBlackBerry 9300 CurveBlackBerry 9360 CurveLG Optimus L9Motorola CLIQ XTPlan DMotorola DEFYNokia AstoundNokia E73 ModeSamsung Exhibit 4GSamsung Exhibit IISamsung Exhibit II 4GT-Mobile myTouch3G SlideT-Mobile myTouch QT-Mobile ShadowT-Mobile Sidekick LXNokia Lumia 710Deductible: 150/Per Claim Limit: 850(All Plan D wireless devices are within this limit)BlackBerry BoldBlackBerry 8900 CurveBlackBerry 9780BlackBerry Bold 9900 4GBlackBerry Torch 9810HTC Amaze 4GHTC 8XHTC HD2HTC HD7HTC One SPlan EHTC RadarHTC SensationHTC Touch Pro2LG DoublePlayLG Nexus 4Motorola CLIQMotorola CLIQ 2Nokia Lumia 810Samsung Galaxy SSamsung Galaxy S IISamsung Galaxy S IIISamsung Galaxy SBlazeSamsung Galaxy SRelaySamsung Sidekick 4GSamsung VibrantT-Mobile G2T-Mobile G2xT-Mobile myTouch 4GDeductible: 175/Per Claim Limit: 1,500(All Plan E wireless devices are within this limit)Samsung Galaxy Note Samsung Galaxy Note II Samsung Galaxy S 4Tablets and netbooks are not eligible for the Premium HandsetProtection program.If you do not see your device listed above, please call 1-866-268-7221 or go tohttp://www.phoneclaim.com/t-mobile to check the insurance tier for your device. Notall devices sold by T-Mobile are eligible for Premium Handset Protection coverage.9
LIBERTY INSURANCE UNDERWRITERS INC.SUMMARY OF WIRELESS COMMUNICATIONS EQUIPMENT COVERAGEINSURANCE POLICYVarious provisions in this policy restrict coverage. Read the entire policycarefully to determine rights, duties and what is and is not covered.The words ‘’we,’’ ‘’us’’ and ‘’our’’ refer to Liberty Insurance Underwriters Inc.that is providing this insurance.The terms “you” and “your” mean, as the context requires, the First NamedInsured or any Additional Insured or both.The word “Agent” refers to Asurion Insurance Services, Inc.The term “Authorized Service Center” means the service center providingrepair and replacement services on our behalf.The term “Wireless Service Provider” means T-Mobile USA, who is the FirstNamed Insured, providing the Covered Property.A. COVERAGEIn exchange for premium paid when due, we agree to provide the coverageas stated in this policy on a month to month basis, provided that anycovered damage or loss to the Covered Property is sustained while yourcoverage is in effect.1. Who Is Covereda. First Named InsuredThe First Named Insured is T-Mobile USA for its interest in CoveredProperty.b. Additional InsuredsThe First Named Insured has the right to request Additional Insured statusfor a customer for his or her interest in Covered Property which he, she orit owns (references herein to “Insured” refer collectively to “First NamedInsured” and “Additional Insured”). Requests for coverage for AdditionalInsureds are subject to our approval.2. Covered PropertyCovered Property means:a. The wireless devices owned by you for which: 1) the uniqueidentification number (International Mobile Equipment Identity (IMEI),Electronic Serial Number (ESN) or Mobile Equipment ID (MEID) of suchwireless devices are reflected in the records of the Wireless ServiceProvider at the time your coverage initially became effective; and 2)for which outgoing airtime usage has been logged with the WirelessService Provider on your account after coverage became effective;unless you have logged outgoing airtime on a different wireless phoneimmediately prior to the time of loss, in which case such wireless devicebecomes the covered property so long as: i) such wireless device isowned by you and you provide us proof of ownership; and ii) airtimeusage was logged on such device on your account with the WirelessService Provider immediately prior to the time of loss.b. The following Accessories, used with the wireless device above:Standard Battery (attached to the wireless device at time of Loss if lostor stolen), Standard Charger and SIM Card. Accessories will only becovered when they are part of a loss to Covered Property and for whichmay be required to provide a proof of purchase.3. Coverage PeriodCoverage is provided for the policy period shown in the Declarationssubject to Section G.4.b.TERMS AND CONDITIONS10
4. Coverage TerritoryWe insure the Covered Property:a. wherever it is located in the world.We may require any claims occurring outside the United States or itsterritories to be processed in the United States.5. Covered Causes of LossCovered Causes of Loss means risks of being lost, stolen or directlydamaged, except as limited or excluded elsewhere in this policy.6. Property Not CoveredCovered Property does not include:a. Contraband or prop
Premium Handset Protection Bundle (Insurance, Warranty and Mobile Security) Insurance Loss Theft Damage Warranty Malfunction Mobile Security Locate Phone Sound Alarm Lock Phone Wipe Data Premium Handset Protection Bundle Choose the coverage that fits your lifestyle. This brochure details the following Premium Handset Protection options available to you: Premium Handset Protection
