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SERVICES AT 636 COLUMBIA ROADDental ServicesUCHC’s dental department provides evidence based, high qualitydental care to a diverse patient population ranging in age from ninemonths to individuals in their late 80’s and beyond.The Dental Department provides emergency dental services,preventative dental care (teeth cleanings, sealants, fluoride treatments, oral hygiene instruction, and nutrition guidance), fillings forboth children and adults, complete and partial dentures, and minororal surgical procedures.The department’s array of services also includes root canals foranterior teeth, crowns, fabrication of both night and athletic mouthguards. Services involving surgical procedures related to full orpartial dentures can also be provided. The department has dentists,dental hygienists and dental assistants.DEPARTMENT urdayPH: 617-825-9839 or Ext. 8623Closed8:30 AM - 8:00 PM8:30 AM - 5:00 PM8:30 AM - 8:00 PM8:30 AM - 5:00 PM8:30 AM - 12:30 PMOpen two Saturdays a month13

Eye Care ServicesThe department offers optometry exams and glasses for both children and adults. Staff diagnoses and treats eye diseases such asglaucoma, cataracts, macular degeneration and retinal detachments. They also provide medical treatments for dry eyes,allergies and pink eye. There is also an optical shop onsite.DEPARTMENT urdayHome Care ServicesPH: 617-825-9839 or Ext. 8623Closed8:30 AM - 8:00 PM8:30 AM - 5:00 PM8:30 AM - 8:00 PM8:30 AM - 5:00 PM8:30 AM - 12:30 PMOpen two Saturdays a monthThe Home HealthAide Service provides comprehensive HomeCare Services to frail elders in collaboration with registered nurses,social workers and physical therapists. This service helps preventunnecessary hospitalizations, avoid nursing home placements, andalleviate families taking care of their elders.Services provided by the department include but are not limited topersonal care, medication reminders, light housekeeping, meals,and companionship. The department is made up of home healthaides/homemakers, personal care workers and administrativeassistants.DEPARTMENT HOURSEXTENSION: 8624Sunday6:00 AM - 8:00 PMMonday6:00 AM - 8:00 PMTuesday6:00 AM - 8:00 PMWednesday6:00 AM - 8:00 PMThursday6:00 AM - 8:00 PMFriday6:00 AM - 8:00 PM14Saturday6:00 AM - 8:00 PM

UPHAM’S ELDER SERVICE PLAN/PACEOur mission is to provide comprehensive and continuous healthand social services that will support the independence and nurturethe spirit of frail, older individuals. In cooperation with communityand family caregivers, the PACE team provides interdisciplinarycare, with compassion, respect for dignity, and sensitivity to cultural differences.Upham’s Elder Service Plan (UESP) is a part of a national PACEProgram, a Program of All-inclusive Care for Elders, withcomprehensive health care and social services. It focuses oncoordinated, interdisciplinary geriatric care for people 55 years ofage and older, who have medical needs and want to continue tolive in the community for as long as possible. It has many servicesand advantages for those who need care and support to live safelyat home and maintain independence.There are three PACE centers which are listed below.Savin Hill/1140 Dorchester AveDudley/ 36 Dearborn St.Jackson Square/125A Amory St.DEPARTMENT urdayFront Desk: 8800Extension : 8913Extension 8401MAIN PH: 617-288-0970Closed, home visits as needed8:00 AM - 4:00 PM8:00 AM - 4:00 PM8:00 AM - 4:00 PM8:00 AM - 4:00 PM8:00 AM - 4:00 PMClosed, home visits as needed15

SERVICES AT 547 COLUMBIAPayroll DepartmentPayroll’s department objective is to process payroll in anaccurate and timely manner as well as to provide payroll andbenefit related services to employees in a professional manner.Services provided include payroll, payroll deductions (taxes, 403B,etc.), benefit accruals and deductions (insurance, flex saving, PTO,etc), employment verification, employee personal files maintenance, direct deposit processing, employment status changes, andemployee evaluations.DEPARTMENT HOURSEXTENSIONS: 8741/8723SundayClosedMonday8:00 AM - 5:00 PMTuesday8:00 AM - 5:00 PMWednesday8:00 AM - 5:00 PMThursday8:00 AM - 5:00 PMFriday8:00 AM - 5:00 PMSaturdayClosedAccounts Payable DepartmentThe objective of the accounts payable department is to processpayments to UCHC vendors and employees in a timely manner.Services provided include processing payments to UCHC vendorsand processing reimbursements for travel conferences that are ofcost for UCHC employees.DEPARTMENT day8:30 AM - 5:00 PMTuesday8:30 AM - 5:00 PMWednesday8:30 AM - 5:00 PMThursday8:30 AM - 5:00 PMFriday8:30 AM - 5:00 PM16SaturdayClosed

Human ResourcesThe human resources department is a critical component of anemployees well-being. HR responsibilities include payroll,benefits, hiring, firing, evaluations and keeping up to date withstaff compliance training and state and federal tax laws.DEPARTMENT HOURSEXTENSION: 8722SundayClosedMonday9:00 AM - 5:00 PMTuesday9:00 AM - 5:00 PMWendesday9:00 AM - 5:00 PMThursday9:00 AM - 5:00 PMFriday9:00 AM - 5:00 PMSaturdayClosedGrants DepartmentThe Grants and Contracts Department applies for grants whichsupport health center services that are not covered by third-partyreimbursement. The Grants and Contracts Department researchespotential funding opportunities, submits grant applications, andsupervises the contract management of our grant funded projects.DEPARTMENT urdayEXTENSION: 8738Closed9:00 AM - 5:00 PM9:00 AM - 5:00 PM9:00 AM - 5:00 PM9:00 AM - 5:00 PM9:00 AM - 5:00 PMClosed17

IT Department & FacilitiesThe IT department provides staff with necessary technical resources such as computers, printers, phones, connectivity issues, shareddrives, network support and software applications.The Facilities department ensures that staff members have aworkplace where they feel comfortable and productive. Thefacilities staff is responsible for office space maintenance, heatingand cooling, and overall cleanliness of the health center.The department also issues keys to staff. All maintenance andfacilities staff members work in all UCHC ursdayFridaySaturdayEXTENSION: 8000Closed9:00 AM - 5:00 PM9:00 AM - 5:00 PM9:00 AM - 5:00 PM9:00 AM - 5:00 PM9:00 AM - 5:00 PM9:00 AM - 12:00 PMIT WORK TICKETSContact IT by submitting a work ticket with a description of whatneeds to be completed (sample return email)This is an automated message, that your Service Request has beenentered into the ticketing system. Please find your service ticketnumber below for reference and status updates:Ticket # 1555046Subject: Social Services PrinterIf your issue is CRITICAL and requires IMMEDIATE attention,you may also contact the Helpdesk at (617) 740-8189.18

Employee Committees and Communication ToolsWellness Committee:UCHC has a Wellness Committee which is an integral part ofUCHC culture. We know the importance of the well-being of ourstaff, for themselves and for serving our patients. The WellnessCommittee will offer a variety of activities, workshops andwellness information throughout the year. We have held a walkingchallenge, organized kickball games, a healthyme portal (throughBC/BS) for staff to obtain health information and a wealth of otherhelpful tips to stay healthy. Contact the Wellnesss Committee atUCHCwellness@uphams.orgSunshine Committee:The Sunshine Committee is a Wellness subcommittee designed toenhance employee satisfaction, develop and oversee a staffrecognition program, plan special events in the community and atUCHC but most importantly to build camaraderie across alllocations and departments.Find out what’s going on at Upham’s CornerWe are on social media (FB and Twitter) - please like us. Wepublish a monthly internal newsletter Upham’s Insight. Anyonecan submit during the month. The deadline is the second Friday ofthe month and it is then issued by the following Friday.FaceBook: Upham’s Corner Health Center andFaceBook for WIC: Dorchester North/Mattapan WIC ProgramTwitter Handle: @UphamsHealthIntranetThe intranet is an internal website designed to keep you updatedabout the health center, hosts policies and procedures, HR forms,department schedules, etc. Staff with access to a computer shouldcheck the site on a daily basis.19

PATIENT SERVICESThere are certain services that will help patients manage their care,appointments and prescriptions. You should familiarize yourselfwith these as they will help with efficiency and patient satisfaction.My ChartMy Chart is a secure online health connection accessed through anapp. Through this tool, you can ask for medical advice, communicate with your doctor, schedule and view and manage appointments, get lab results and much more. In order to register for MyChart a patient must:1. Sign up in person at the clinic with the clinic staff or qualitynavigator;2. Sign up on their own with the code provided to them at theirappointment;3. Call 617-287-8000 ext 8233 to have a code generated for them.Televox (Text Messaging System)Patients can receive appointmet reminders by text message. Thisis available to patients that speak English and Spanish. They mustopt in for this service. They will only recieve notifications by textmessage only and not by phone. This is the opt-in information:TEXT “Uphams” to 622622 forRegular appointment remindersIVR (Messaging system for Pharmacy/Refills)The Interactive Voice Response system) let patients order theirrefills over the phone without talking to a live person. It will letpatients request new prescriptions if their existing one has run outof refills, and check the status of the refills (if it is ready).All patients who call the Health Center and need to reach thepharmacy must be transferred to the extension:5226 only.Extension: 8014 is an internal line which should only be used for20providers or nurses.

EMERGENCY CODES FOR UCHCCode Yellow – Physical or Verbal ConflictThe RESPONDER is responsible for: Assessing the situation on the scene carefully, Taking action by making sure that all staff members aresafe, Encouraging everyone to calm down, If the situation is confrontational, separating staff memberfrom patient, patient from patient, etc. If necessary, locating an interpreter to aid withcommunication, Calling outside authorities/emergency services, ifnecessary (i.e. panic button, if necessary, refer to Redbook for phone numbers). Advise immediate supervisor of incident and Filing an INCIDENT REPORT and send toExecutive DirectorCode Blue – Cardiac Arrest/Medical EmergenciesMedical emergencies can occur at any time and withoutwarning. Preparations for the unexpected, calmness and teamworkcan sometimes avoid or cut down on losses in emergencysituations. Examples of emergencies that could occur at a UCHCclinic or service site are: A person not breathing An unresponsive or unconscious person Someone bleeding profusely Someone who collapses for an unknown reason A person clutching their chest and having troublebreathing A person chokingWhen a concerned staff member or provider or other supportpersonnel (i.e. registered nurse, dental assistant, etc.) determinesthat a condition is an emergency, they are to immediately overheadpage, or tell the staff person closest to them to call, to announce21

CODE BLUE and indicate the LOCATION where the emergencyis taking place. This page will access all areas of the health center.Code Silver – Person with a weapon and/or activeshooter and/or hostage situation.Use the following to assist you during a code silver situation:Code Red – Fire occurring in the facilityTo respond rapidly in the event of a fire, memorize this formulathat tells you how to proceed and in what order:R RESCUE patients in immediate life threatening dangerA Sound the ALARMC CONFINE the fireE EXTINGUISH or EVACUATE22

EMERGENCY ANNOUNCEMENTSInstructions for hearing weather emergency and other emergencyannouncements:For 415, 500, 636, and 547 employees: Call 617-740-8019. Ifthere is a closing, a message with details about the closing willplay. After hearing this message in its entirety, managers andsupervisors should press 1 to hear specific instructions for department coverage.For 1140, 36, and 125A employees: Call 617-440-1646, then press2. If there is a closing, a message detailing the closing will playafter option 2 is selected.OTHER PHONE INFORMATIONCalling between UCHC Buildings: Dial any employee’s 4 digit extension to reach someone in another building, since UCHCphone system is united across buildings.Placing an Outside Call: Press 9 and dial number at 415. Press 3at 500, 547, 636, 1140, 36, and 125A.Reaching the Operator: Dial 0 at each building.UCHC Employee’s Extension: Refer to the Contacts in yourphone.REPORTING LINESPURPOSEComplianceConcernsPatient ComplaintsMaintenance and/orCustodialINTERNALExt. 8038EXTERNAL617-740-8038Ext. 8010617-740-8010Ext. 8009617-740-800923

Main Clinic Phone Number: 617-287-8000 Website: www.uphams.org Email: info@uphams.org . Dental Clinic 617-825-9839 Eye Clinic 617-825-9839 Home Health Care 617-825-9839 547 Columbia Road, Dorchester, MA 02125 . MassHealth, Commonwealth Care and Health Safety Net. DEPARTMENT HOURS EXTENSION: 8137