2021 Development Catalog Professional - LOMA

Transcription

2021ProfessionalDevelopment Catalog

Key DatesJanuary 2021December 2021January 1LOMA closed for New Year’s Day;LOMA’s Contact Center unavailableJanuary 4Enrollment opens for May 2021 paper examsJanuary 18LOMA closed for Martin Luther King Jr. Day;LOMA’s Contact Center unavailableFebruary 2021February 1Ed Reps receive certificates and diplomas forNovember 2020 paper examsFebruary 5Deadline to submit paper enrollment formsfor May 2021 paper examsFebruary 19Deadline to submit enrollments vialearning.loma.org; late paper enrollment formsdeadline for May 2021 paper examsMay 2021May 10–14Paper exams administered(see page 72 for dates and times)May 21Exam question challenges —deadline for receipt at LOMAMay 31LOMA closed for Memorial Day;LOMA’s Contact Center unavailableJune 2021June 12May 2021 paper grades postJuly 2021July 1Enrollment opens for November 2021paper examsAugust 2021August 2Ed Reps receive certificates and diplomas for May2021 paper examsAugust 6Deadline to submit paper enrollment formsfor November 2021 paper examsAugust 20Deadline to submit enrollments vialearning.loma.org; late paper enrollment formsdeadline for November 2021 paper examsSeptember 2021September 6LOMA closed for Labor Day;LOMA’s Contact Center unavailableNovember 2021November 1–5Paper exams administered(see page 72 for dates and times)November 12Exam question challenges —deadline for receipt at LOMANovember25–26LOMA closed for Thanksgiving;LOMA’s Contact Center unavailableDecember 4November 2021 paper grades postDecember 24LOMA closed for Christmas;LOMA’s Contact Center unavailableJanuary 2022January 17LOMA Closed for Martin Luther King Jr. Day;LOMA’s Contact Center unavailableCheck LOMA.org for Key Dates and Holiday Closings.About The CatalogLL Global, Inc., comprising the LIMRA, LOMA, and SecureRetirement Institute brands, is committed to a businesspartnership with its worldwide members in the financialservices industry to improve their management and operationsthrough quality employee development, research, informationsharing, and related products and services.The mission of our Professional Development Division is toprovide companies in the insurance and financial servicesindustry with a quality education to meet their humanresources development needs.LL Global does not discriminate on the basis of race, color,national origin, sex, pregnancy, religion, age, disability,citizenship, ancestry, service in the uniformed services, sexualorientation, marital status, genetic information, or any otherfactors protected by federal, state and local law in educationpolicies or eligibility requirements for its Programs.All statements in the LOMA Professional Development Catalog(Catalog) are for informational purposes only and should not beconstrued as the basis of a contract between a student,Educational Representative (Ed Rep), or participatingorganization and LL Global. While the provisions of this Catalogwill ordinarily be applied as stated, LL Global reserves the rightto change any provision without any actual notice to students.Every effort will be made to keep students and company EdReps advised of any changes. Ed Reps are not agents ofLL Global.Project Manager: Christie Tribble, ACS, ALMI, ASRIGraphic Designer: Megan SwiftCopyright 2021 LL Global, Inc. All rights reserved.This Catalog, or any part thereof, may be reproduced or transmitted for the purpose of informing current or potential LOMA students of available educationopportunities, on the condition that the reproduction or transmission includes the following notice: “Copyright 2021 LL Global, Inc. All rights reserved.”Reproductions or transmissions for any other purpose require the prior written permission of the publisher. LOMA , FLMI , FSRI , ASRI , ALMI , ACS , AIRC ,ARA , and I*STAR are service marks of LOMA, and use for purposes not authorized by LOMA is prohibited.

Table of ContentsAdvance Your Career2Guidelines for Use of LOMA Materials.3Whom to Contact.3Overview of Products and Services4Professional Designation Programs.4Designation Courses.4Short Online Courses.4Short Online Collections.4Facilitated Learning Programs.5Custom Learning & Development Paths.6Customized Solutions.6Choose Your Path to Industry Knowledge.6Course Topic Categories.7Languages.7Certificates.7Designation Programs.7Course Types.7Course Providers.7Professional Designation Programs8Fellow, Life Management Institute (FLMI ).10Associate, Life Management Institute (ALMI ).10Fellow, Secure Retirement Institute (FSRI ).11Associate, Secure Retirement Institute (ASRI ).11Associate, Customer Service (ACS ).12Associate, Insurance Regulatory Compliance (AIRC ).14Associate, Reinsurance Administration (ARA ).15Designation Course Descriptionsand Course MaterialsACS 100ACS 101AIRC 41116— Foundations of Customer Service.16— Customer Service for Insurance Professionals.16— The Regulatory Environment forLife Insurance.16AIRC 421 — Regulation of Life Insurance Products, Sales,& Operations.16ARA 440 — Reinsurance Administration.17CX 50 — Impact Cx: The Quest.17LOMA 280 — Principles of Insurance.17LOMA 281 — Meeting Customer Needswith Insurance and Annuities.17LOMA 290 — Insurance Company Operations.17LOMA 291 — Improving the Bottom Line:Insurance Company Operations.18LOMA 301 — Insurance Administration.18LOMA 302 — The Policy Lifecycle: Insurance Administration.18LOMA 307 — Business and Financial Conceptsfor Insurance Professionals .18LOMA 308 — The Business of Insurance:Applying Financial Concepts.18LOMA 311 — Business Law for Insurance Professionals.19LOMA 320 — Insurance Marketing.19LOMA 321 — Insurance Marketing:Connecting with Customers.19LOMA 335 — Operational Excellence for InsuranceProfessionals.19LOMA 357 — Institutional Investing: Principles and Practices.20LOMA 361 — Accounting and Financial Reportingin Life Insurance Companies.20LOMA 371 — Risk Management and Product Developmentfor Life Insurance Companies.21SRI 111— Retirement Fundamentals.21SRI 121— Retirement Savings and Investments.21SRI 131— Planning for a Secure Retirement.21SRI 210— Successful Retirement Outcomes.21SRI 220— Retirement Marketing andBusiness Acquisition.22SRI 230— Retirement Administration.22SRI 240— Profitability in the Retirement Business.22SRI 500— Transforming Retirement Security.22UND 386 — Underwriting Life and Health Insurance.22Short Online Courses and Course Collections 24Featured Short Online Courses. 24Short Online Course Collections. 24Course Enrollment, Access, andStudy Materials26Using your LOMA Learning Account. 26Enrolling for Courses.27Student Responsibilities.27Accessing Online Study Materials.28Curriculum Changes.28Extending Course Access.28Students with Special Needs. 29Purchasing Printed Study Materials. 29Examinations30Highly Interactive Online Courses and Short Online Courses. 30Course Portal Courses. 30Self-proctored Exams. 30Comprehensive Proctored Exams. 30Exam Procedures & Regulations. 32Grades, Credit, and Awards34Short Online Courses. 34Highly Interactive Online Courses. 34Self-proctored Course Portal Exam. 34Proctored Course Portal Exams. 34Retake Policy. 34Regrade Policy. 35Credit from Other Programs. 35Awards. 35International Programs36Arabic Programs. 36Chinese Programs. 38French Programs. 46Korean Programs.52Spanish Programs. 58Thai Programs. 69Fees and Schedules70Enrollment Fees.70English-Language 2021 Course/Exam Enrollment Fees —North America.71Additional Fees.712021 Paper Exam Schedule.72English Language Exams & Study Materials by Course.73

Advance YourCAREEROur Formula for SuccessStart with the trusted source for industry knowledge, addjob-relevant course content and convenient course access,and you have a formula for success that industryprofessionals around the globe rely on to advancetheir careers!Our industry is changing and we are keeping pace withthese changes in many ways! Take your designation course exams on yourschedule, from wherever you are! All of the coursesin LOMA’s Fellow, Life Management Institute (FLMI) andFellow, Secure Retirement Institute (FSRI) educationprograms can now be completed without the need forany proctored exams.At the Certificate and Associate levels, self-proctoredmodularized exams are available through the courseportal, or integrated right into the online courses.Learners taking Fellowship-level courses can accessself-proctored exams through the course portal. Seepage 30 for more information. All of our FLMI fellowship-level courses now offerdelivery of study materials as an interactive e-bookcompatible with most mobile devices as well ascomputers. See page 28 for more information. All of our highly interactive online ALMI coursesare now mobile-responsive. The engaging content,multimedia delivery, and integrated modularized examsincluded in all our highly interactive online courses helplearners make the most of their study time and apply thelearning to their everyday work! See page 4 for moreinformation. Our Learning Live Series consists of short, virtual,facilitated sessions that allow insurance professionals tolearn valuable information quickly in a virtual classroomwhere they can ask questions and share ideas withexperts and peers.Learning Live sessions provide foundational knowledgefor anyone who is new to the industry or simply needs toboost their understanding of specific areas of thebusiness, such as life insurance or annuities. See page5 for more information. In the current work environment, it’s essential to be ableto share your professional achievements in a digitalformat. That’s why LOMA now issues official LOMAdigital badges in recognition of the completion ofcertain designations. See page 35 for more information.So get started today! Let LOMA’s proven formula for successhelp you advance your career today for a better tomorrow!LOMA’s diverse content helps you achieve your career goals! Annuities Customer Service Business Analysis Finance and Accounting Business Insurance Financial Services Communication Company Operations and Administration Compliance Customer Experience 2    1-800-ASK-LOMA (Option 1) Life and Healthnand Financial PlanningHuman ResourcesInsurance FraudInsurance OnboardingLegal and Ethicswww.loma.org InsuranceManagement andLeadershipProduct DevelopmentProject ManagementProperty/CasualtyInsurance Reinsurance Retirement Planning Sales Support Sales Training Securities andSuitability Underwriting

Advance your careerDisclaimer of WarrantyExaminations described in this Catalog are designed solely to measurewhether students have successfully completed the relevant assignedcurriculum. The attainment of LOMA designations indicates only that allexaminations in the given curriculum have been successfully completed.In no way should a student’s completion of a given LOMA course orattainment of any LOMA designation be construed to mean that LOMA inany way certifies that student’s competence, training, or ability toperform any given task. LOMA’s examinations are to be used solely forgeneral educational purposes, and no other use of the examinations orprograms is authorized or intended by LOMA. Furthermore, it is in noway the intention of the LOMA curriculum or examinations to describethe standard of appropriate conduct in any field of the financial servicesindustry, and LOMA expressly repudiates any attempt to so use thecurriculum and examinations. Any such assessment of studentcompetence or usual industry practices should instead be based onindependent professional inquiry and the advice of competentprofessional counsel.Guidelines for Use of LOMA MaterialsIt is unlawful to make unauthorized copies of LOMA texts,study aids, exams, software, this Catalog, or any othermaterials. When companies or students make unauthorizedcopies of LOMA materials, they engage in illegal activity,thereby depriving LOMA of revenues used for associationactivities such as new research, training, and development ofeducation programs.Whom to ContactIf you have questions about LOMA’s ProfessionalDevelopment Programs, contact your company’s LOMAEducation Representative (Ed Rep) first. If you requireadditional assistance, or if you are an independent student,please contact:LOMA’s Contact Center6190 Powers Ferry Road, Suite 600Atlanta, GA 30339 USATel:1-800-ASK-LOMA (275-5662) (Option a.orgsoftware, storing or accessing materials via companyintranets or networks, or incorporation of any LOMA materialsinto other works may subject you and your company tosubstantial liability for damages under the Copyright Act. Youmay reproduce or transmit this Catalog as permitted on theinside front cover. You may apply to LOMA for permission touse other LOMA materials on a case-by-case basis bycontacting LOMA at education@loma.org.Unless your company has specific written permission fromLOMA in advance, any photocopying, inputting or recordingvia computer or other storage medium or device, copying oflearning.loma.orgneducation@loma.org  3

Overviewof and ServicesOverview of ProductsPRODUCTSAND SERVICESAs a leading provider of learning solutions for financialservices organizations around the globe, LOMA offers a widerange of products and services to meet your learning anddevelopment needs.Professional Designation ProgramsSince 1932, LOMA has awarded professional designations ininsurance and financial services industry education. EachLOMA designation program gives learners a broadunderstanding of the industry as a whole, and anappreciation for how they can contribute to their companies’success. All LOMA professional designation programs aredeveloped with guidance and support from industry subjectmatter experts and are globally recognized as being relevantand engaging. See page 8 for more information.Designation CoursesAll courses in LOMA’s professional designation programs aredelivered online, either in a highly interactive format or in acourse portal format. Highly interactive format courses use an engaging,multimedia approach that often includes integratedaudio, video, and scenario-based learning.Highly interactive format courses feature severalself-proctored, end-of-module exams integrated intothe course content as part of the learning experience.No separate exam enrollment is required. Course portal format courses blend a traditionaltextbook-based study experience (delivered as ane-book or as a PDF) with interactive practice questions,sample exam, and other review tools, all housed in adedicated mini-website, or course portal. The e-booksfeature videos, interactive questions and interactivepractice sections at the end of each module or chapter. Learners who opt for e-book delivery must have theKotobee Reader App or Apple Books as these arethe only two readers LOMA supports. Other readers, orreliance on the downloaded PDF, will not provide thesame robust interactive experience.4    1-800-ASK-LOMA (Option 1)nwww.loma.orgSome course portal courses are also available with aself-proctored testing option. Learners who opt forself-proctored testing complete a self-proctored exam atthe end of each course module or at the end of the course,depending upon the course assignment. Learners mustsuccessfully complete each timed self-proctored exam withintwo exam attempts to pass the course. See page 30 formore information.Short Online CoursesWhether you are new to the insurance and financial servicesindustry or just want to build new skills, LOMA offers shortonline courses that can help boost your productivity,performance, and success!Our short online courses engage the learner with interactivelessons and real-life scenarios that reinforce learning relatedto the industry and, in many cases, are specific to individualbusinesses or product lines. Online quizzes and knowledgechecks provide instant feedback to keep you on track.Most of these courses can be completed in about an hour!Learn at your own pace with 24/7 on-demand access toLOMA’s short online courses.Short Online CollectionsWe’ve combined several short online courses to formcollections that focus on a specific aspect of the industry.Short Online Collections range from 2 to 7 courses, allavailable through one convenient enrollment.See page 24 for more information about LOMA’s short onlinecourses and short online course collections.

Overview of Products and ServicesFacilitated Learning ProgramsStrategic Leadership DevelopmentLOMA offers a variety of live, facilitated, activity-basedprograms for employees at all levels. Our expert facilitatorsteach concepts, answer questions, and lead hands-onapplication exercises.For 30 years, LIMRA and LOMA have helped financialservices leaders hone critical competencies, achieveheightened levels of success, and build invaluablerelationships with their peers. Today, leadership developmentremains a top priority for companies throughout the industry,as they seek competitive advantage. Our faculty-ledworkshops provide a fresh view on relevant, actionable topicsthat can drive you and our industry forward.Learning Live SeriesIntroduced in 2020, this program offers a series of live,virtual, two-hour sessions, each on a specific industry topic.Facilitators and industry experts share high-qualityeducational content, lead discussions, and facilitate groupactivities to encourage strategic thinking and problemsolving. Existing sessions cover topics such as an industryoverview, life insurance products, and annuities, and newsessions are added regularly. Available as both openenrollment and private company sessions. Check our websitefor upcoming sessions: www.LOMA.org/LearningLiveInsurance ImmersionThis program provides a high-level overview of the insuranceindustry, life insurance, and annuity products, how insurersmake money, and key operational areas. Ideal forprofessionals who are new to the industry or emergingleaders who need a broader perspective, InsuranceImmersion is offered in a variety of formats: Virtual Insurance Immersion — Learners activelyparticipate in discussions and small-group activities inour dynamic Adobe Connect virtual classroom. Standardprogram is delivered over 4 days, in eight, 2-hoursessions; available as both open-enrollment andprivate company sessions. In-Person Insurance Immersion — Participants cometogether in one room to learn and connect with industrypeers in open-enrollment sessions (2 ½ days) or withcross-functional team members in private companysessions (2 days). Executive Immersion — Designed for top leaders whoare new to the industry, this 1:1 session with our expertfacilitator covers key concepts and lets executives asktheir most pressing questions. Highly customized tofocus on topics of most interest to the executive, thisprogram is available in virtual and in-person formats. Insurance Immersion for Data Scientists – Designedspecifically to help data scientists quickly gain industryknowledge and develop a holistic view of insuranceoperations, with a focus on how they can apply theiranalytical expertise to this unique business.Marketing ProgramCreating Competitive AdvantageThrough InnovationJune 8–9, 2021, Virtual onlyCost: LIMRA or LOMA Member: 1,800, Nonmember: 3,600Gain a framework for cultivating exceptional performancethrough effective innovation.Business Acumen ProgramFinancial StrategiesJuly 13–16, 2021 Babson Executive Conference Center,Wellesley, MACost: LIMRA or LOMA Member: 4,800, Nonmember: 9,600Gain a thorough understanding of finance-based decisionmaking by exploring the many ways life insurance companiesmake money and the implications of each.Leadership ProgramDecision-Making and Strategic ExecutionAugust 17–18, 2021 LIMRA Headquarters, Windsor, CTCost: LIMRA or LOMA Member: 2,400, Nonmember: 4,800Explore the critical thinking skills needed to make and implementeffective decisions and mitigate the impact of cognitive biases.Learn MoreFor more information about Strategic LeadershipDevelopment programs, contact us atFacilitatedLearning@llg.corp.Check our website for upcoming Insurance Immersionsessions: ducation@loma.org  5

Overview of Products and ServicesCustom Learning & Development PathsChoose Your Path to Industry KnowledgeLOMA can tailor time-tested course content to meet yourcompany’s unique learning needs with custom learning anddevelopment paths, based on criteria you specify. Byintegrating or adapting our courses and designation programsinto custom learning paths that appeal to a variety of learningstyles, LOMA can design a development program unique toeach functional area within your organization. LOMA’s teamof learning and development professionals matches learningcontent and courses with job families and competencieswithin jobs for an all-inclusive development solution.LOMA has education and training solutions to fit your needs.And thanks to LOMA’s enhanced learning system, navigatingyour path to industry knowledge has never been easier!Tailored SolutionsWhen you log in to LOMA’s learning system, you can see allof your LOMA learning options in one place. Advanced onlinelearning catalog search features allow you to search forLOMA courses based on Course topic Designation program Course typeFor companies that need more than a standard off-the-shelfsolution, LOMA offers tailored solutions to maximize yourtraining investment. Some of these options include: Certificate programs Blended learning tools Learning management system (LMS) integrations Customized coursesFor more information about LOMA’s tailored solutions, visitwww.loma.org or email membersolutions@loma.org. Course provider Language Keyword or phraseThis powerful filtering tool helps you see at a glance all of theLOMA learning opportunities that meet your criteria and how itall fits together to deliver the solution that’s just right for you.If you are working toward a Professional Designation, thedesignation tracking features in LOMA’s learning systemwill help you stay on target!The system’s user interface is available in a number oflanguages to make your experience better than ever before.6    1-800-ASK-LOMA (Option 1)nwww.loma.org

Overview of Products and ServicesCourse Topic Categories Annuities Business Skills Compliance/Legal Customer Experience Customer Service Finance/Accounting Health Insurance Life InsuranceDesignation ProgramsACS Associate, Customer Service AIRC Associate, Insurance RegulatoryCompliance ALMI Associate, Life Management Institute ARA Associate, Reinsurance Administration ASRI Associate, Secure Retirement Institute FLMI Fellow, Life Management Institute FSRI Fellow, Secure Retirement Institute Management/Leadership Marketing Operations/Administration Property/Casualty Insurance Reinsurance Retirement Sales UnderwritingCourse Types Short Online Courses Short Online Collections Designation Courses Facilitated Learning Courses Instructor Materials/Discussion GuidesLanguages Arabic Chinese (Simplified) Chinese (Traditional) English French Korean Spanish ThaiCourse Providers LOMA LIMRA Convergent LOGiQ3 LRN NATGCertificates Certificate in Insurance Fundamentals Certificate in Customer Experience Essentials Certificate in Retirement Essentials Certificate in Regulatory Compliance Essentials Certificate in � 7

Professional Designation ProgramsProfessional DesignationPROGRAMSOne of the most recognized and respected professionaleducation institutions in the world, LOMA is perhaps bestknown for programs of study that lead to the internationallyrecognized professional designations listed below:ACS Associate, Customer Service AIRC Associate, Insurance Regulatory Compliance ALMI Associate, Life Management Institute ARA Associate, Reinsurance Administration ASRI Associate, Secure Retirement Institute FLMI Fellow, Life Management Institute FSRI Fellow, Secure Retirement Institute Track Designation ProgressLOMA’s learning system — learning.loma.org — providesquick access to the most current designation programinformation and materials. Although learners may enroll inindividual courses within any of LOMA’s programs withoutpursuing a professional designation, the Designation tab inLOMA’s learning system makes earning a professionaldesignation easier by helping learners and administratorsstay on target.When you enroll in a course that offers credit toward adesignation, this feature automatically displays theLOMA professional designations that award credit for thatcourse and allows you to see the progress you’ve madetoward each designation, as well as the remaining coursesneeded to achieve your designation goals. With this tab,you’ll always know exactly what your next steps should be inorder to reach the finish line!Want to see what other designations are available? Simplysearch the Learning catalog and select the “Designation”category to see all available designations and the coursesrequired for each.8    1-800-ASK-LOMA (Option 1)nwww.loma.orgEnroll and Access Designation CoursesOnce enrolled, learners access the study materials forLOMA’s designation program courses through LOMA’slearning system.Whether you choose the highly interactive online format withintegrated end-of-module exams, the course portal formatwith a comprehensive proctored exam, or the course portalformat with self-proctored exams, LOMA is your one-stopshop for everything you need to succeed.The charts on pages 73 and 74 show the format for eachdesignation course.Credit for Retired Designation CoursesIn some cases, learners may receive credit for courses thatare no longer offered by LOMA. Most of these situations areexplained in notes to the tables on the following pages.However, learners should check their Learning History inLOMA’s learning system for the most up-to-date informationregarding program requirements and designation progress.LOMA CertificatesLOMA certificates provide both recognition of your effortsand incentive to keep going! It signals your commitmentto your professional development g

2 1-800-ASK-LOMA (Option 1) n www.loma.org Our Formula for Success Start with the trusted source for industry knowledge, add job-relevant course content and convenient course access, and you have a formula for success that industry