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Competency ReportCompetency ResultsInterview Questions InnovationCan you tell me about a time when you made a significant improvement to the ways things were done in your team,department or organization?What role did you play in creating new ideas?What was the impact of your involvement at a practical level?What did you do to convey energy and enthusiasm for your ideas?How did you decide what changes would and wouldn't be acceptable with regard to existing procedures orguidelines?How did you set goals and make plans?Tell me about a time when you transformed an idea into a significant improvement for your organization, department orteam.Where did this idea originate?What practical considerations did you address?How did you set your ideas in motion?How did you align the new and the established work styles?How did you monitor quality?Ella Explorer August 27, 20188

Competency ReportStrategic VisionIntellectualThis competency is concerned with creating a clearview of the future of the business. People demonstratingStrategic Vision consider the long-term goals of theirorganization and define the strategy that will enableothers to achieve this. They also take into account theenvironment in which their business operates andanticipate future changes or challenges for theorganization.Competency ResultsResults: Acceptable Fit3Indicators from the 16pf Questionnaire for Ella ExplorerElla is inclined to think about strategic concerns. This person is comfortable making connections and visualizingpossibilities, which should allow thinking at a broad level.Ella's preference is to maintain the status quo and rely on tried and tested methods. This individual is likely to feeluncomfortable in an unfamiliar and constantly changing environment.Development TipsAt its most extreme, Ella's preference for abstract thinking could mean this individual overlooks some of thepractical issues that need to be included in the development of an effective strategy. Ella could compensate bydrawing on the practical perspectives of others, consulting with people who are closer to the issues or taking timeto consider the practical needs and implications on their own.A preference for stability suggests Ella will be dependent on what has worked in the past when creating orcontributing to strategy. Once the plan is in place, this individual is unlikely to welcome significant changes. Ellacould develop skills in this area by discussing and thinking about how the needs of the organization will changeover the coming years. Taking a longer term view will allow Ella to generate ideas for gradual change to preparethe organization, thus reducing the need for sudden changes of plan.Interview Questions Strategic VisionTell me about your role in creating a compelling vision for the future of your department or organization.How did you translate the vision into practical actions?How did you develop ideas for responding to future organizational/departmental requirements?What has been the greatest strategic challenge that you have faced in your career so far and how did you respond to it?What implications did this have for day-to-day issues?What changes did you implement to adapt to the challenge?Ella Explorer August 27, 20189

Competency ReportCommercial AwarenessIntellectualCompetency ResultsResults: Marginal FitThose who are commercially aware consider the flow ofmoney and resources through an organization, and theneed to get maximum value at each stage. They seekto achieve commercial objectives, such as profitability,so that the business can be as competitive andsuccessful as possible.2Indicators from the 16pf Questionnaire for Ella ExplorerElla seems likely to show a preparedness to compete with others to gain commercial advantage, but will alsoshow willingness to concede in some situations to avoid unnecessary conflict.Development TipsWhen it comes to achieving commercial objectives, it may be beneficial for Ella to exert more influence andprovide more direction to others. This individual may find it useful to consider what holds them back from beingmore direct in the way they attempt to influence others on commercial matters. Considering the commercialbenefits in these situations may encourage Ella to be more assertive and direct.Interview Questions Commercial AwarenessTell me about an organization that you have worked for that has maximized its profitability. What part did you play?Did you have too much or too little control over others?Describe a situation where you ensured financial factors were considered.How did you influence others to contribute to the organization's commercial success?Ella Explorer August 27, 201810

Competency ReportClear Written CommunicationIntellectualThis competency concerns the ability to write clearlyand succinctly. Clear Written Communication meansadapting the style and content to meet the demandsof the situation and audience. To communicate clearlyand effectively will usually mean using well-structured,logical arguments and avoiding unnecessarily technicalor complex language.Competency ResultsResults: Poor Fit1Indicators from the 16pf Questionnaire for Ella ExplorerElla is likely to use both imaginative, subjective information and factual data in communication.Ella's style of communication is likely to balance the expression of this person's individuality with adherence to thestandard ways of creating written documents.A casual, spontaneous approach is likely to appeal to Ella rather than planning written communication in detail.Development TipsTo ensure that this individual is understood by a diverse audience, Ella should ensure that they take a logical andwell structured approach to working. From time to time, Ella may wish to enlist the assistance of a colleague, whothey feel demonstrates a strong ability to communicate in writing in a highly logical and structured way, so thatthis colleague can review Ella's work and provide constructive feedback.Ella's written communication will probably reflect a preference for a less structured approach. As a result, readersmay have difficulty following this individual's argument. Ella's writing will probably benefit from a more plannedapproach. Rather than rushing into it, Ella could start by noting down the objectives and the most importantpoints, then planning the order in which to communicate each, and considering which style the audience wouldmost appreciate. This should help Ella create a concise piece of writing that achieves its purpose.Interview Questions Clear Written CommunicationCan you give me examples of how you have adapted your writing style to communicate with different audiences?Did you adapt to be more empathic or more logical according to your audience?How did you ensure your work was appropriate to the audience?How did you structure and organize this project?Can you give me an example of a time when you communicated complex matters to a non-specialist audience in awritten format?How did you engage your audience?What conventions did you follow? What might have been regarded as unconventional in your approach?Tell me about the planning you did for this.Ella Explorer August 27, 201811

Competency ReportTechnological OrientationIntellectualThose demonstrating Technological Orientation showcomfort and aptitude using technology in order toreach goals more efficiently and to a higher standardof quality. It means showing an openness toadvancements in technology and being quick tounderstand them. People who are strong in this area willuse technology appropriately, and will help others toappreciate and understand the benefits of usingtechnology.Competency ResultsResults: Poor Fit1Indicators from the 16pf Questionnaire for Ella ExplorerElla prefers tried-and-tested approaches, and is cautious about new ideas.Development TipsWhile Ella is probably comfortable with the everyday use of familiar technology, this person is unlikely to embraceor promote new technology or applications. Ella might benefit from taking the initiative to find out about thebenefits of these innovations to develop personal openness towards new applications of technology.Interview Questions Technological OrientationGive an example of when you have used technology effectively to deliver a project.If you did this again, would you change anything?Describe a time when you have had to learn to use new technology.What promising ideas for future improvements emerged from using this new technology?Ella Explorer August 27, 201812

Competency ReportDrive for Excellent ResultsDrive & ResilienceThis competency requires a strong focus on setting andmeeting high standards. People who drive for excellentresults expect high standards from themselves andothers. To be sure of this, they will take appropriatesteps to monitor the quality of their own work and thatof others.Competency ResultsResults: Marginal Fit2Indicators from the 16pf Questionnaire for Ella ExplorerElla may not consider it important to complete tasks in a well-structured and organized manner and is likely toplace a lower value on quality than others.Ella's cautious nature is likely to mean this person approaches tasks patiently and seriously, preferring not to rushinto a decision.A sense of responsibility is likely to lead Ella to check the quality of work where appropriate.Development TipsIn order to perform well and get the best out of everyone, Ella will probably need to take a more organizedapproach. Ella would benefit from setting clear objectives with deadlines - for personal use and for others ifappropriate - and establishing clear standards for the quality of work that will be accepted.In general, Ella's caution and focus will support their ability to drive results. However, this individual may find thatoccasional injections of energy will allow others to see how dedicated and committed they are to achievinggreat results.Interview Questions Drive for Excellent ResultsPlease give an example of when you have exceeded the expected quality of work.How did you organize yourself and ensure you persevered to achieve this within the deadline?What risks did you take?How did you ensure that you got things right?Give an example of when you have had to ensure others worked to deliver high-quality results.How did you communicate the expected level of quality?How did you inject a sense of urgency into this work?Who was responsible for achieving high quality - you or others?Ella Explorer August 27, 201813

Competency ReportCustomer FocusDrive & ResiliencePeople demonstrating Customer Focus are eager todevelop strong, lasting relationships with their clients.They are driven by a desire to understand and satisfytheir customers' needs, exceeding their expectationswherever possible. This competency may beconcerned with clients inside or outside theorganization; internal customers may be otherdepartments or individuals from the same organization.Competency ResultsResults: Acceptable Fit3Indicators from the 16pf Questionnaire for Ella ExplorerElla will probably want to have a moderate amount of personal contact with customers, and will show a generaldesire to support them.Customers may find this person's approach disorganized as they tend to be flexible rather than concerned aboutplans, details or following up on agreed activities.Trust in others should lead customers to find Ella straightforward in dealings with them.Development TipsElla may want to consider how much time and effort they invest in developing close, strong relationships withinternal and external stakeholders. Investing more time and effort into further improving stakeholder relationshipsmay assist in the achievement of this individual's business objectives. Benefits of improved relationships couldinclude greater customer retention and loyalty, improved information flow, networking opportunities, sharing ofexpertise, greater cooperation, additional delegation opportunities and tapping into new resources. As a startingpoint, Ella could begin by focusing on one stakeholder relationship where they feel that there is room for furtherimprovement, to see what benefits the enhanced relationship brings.Ella has self-described as disorganized, unlikely to prepare in advance and likely to base the amount of care theygive on their own assessment of the situation. If they were aware of it, many customers would view this approachnegatively. It is also unlikely to contribute positively to a truly customer-focused culture in the larger team ororganization. Ella might benefit from spending time talking to current and past customers, discussing theirexperience with the organization and considering the differences between successful and unsuccessfultransactions.Some customers may take advantage of Ella's trusting nature. This individual may need to be a little more awareof the customer's motivations, rather than expecting personal loyalty to be reciprocated in every case.Interview Questions Customer FocusPlease give an example of when you have demonstrated a customer-oriented approach.Describe the relationship you had with your customer.How did your customer know what to expect?How did you establish that the customer had good intentions?Tell me how you dealt with a challenging customer.What was more important, your own feelings or supporting this customer?What details and information did you record about this situation?In what way was the customer responsible for this challenge?Ella Explorer August 27, 201814

Competency ReportContinuous LearningDrive & ResilienceCompetency ResultsResults: Poor FitThis competency is concerned with continually seekingnew knowledge and skills, as well as developing existingcapabilities. It involves taking advantage of allopportunities for professional development, seekingfeedback on both style and performance, learningfrom others and gaining valuable lessons fromsuccesses and mistakes.1Indicators from the 16pf Questionnaire for Ella ExplorerThis person enjoys being in familiar situations where they know what is expected of them. Ella may not push intonovel situations that will provide stretch or personal development.Ella is likely to take advantage of opportunities for development as they arise rather than planning learningactivities in advance.Being generally confident in their ability, this individual is likely to be realistic about feedback and prepared tolearn and develop in certain areas.With a typical level of social confidence, Ella is likely to cope as well as most people with constructive feedback orperceived criticism from others.Development TipsElla may be slower than some people to take on significant challenges when it comes to learning and professionaldevelopment. This person would be advised to question the reasons for any resistance, perhaps asking themselfwhat learning opportunities they will miss if failing to take advantage of the available opportunities.People like Ella, who prefer a less planned approach to life, are unlikely to take a structured approach to theirown learning and development. By instead taking a more flexible and emergent approach to learning, Ella is likelyto achieve more with the available time and resources. This applies as much to identifying training needs andopportunities as it does to the act of learning itself.This individual is reasonably open to feedback from others, although Ella could at times be more proactive indirectly approaching others for feedback. By initiating this process of seeking out the views, guidance andexperience of others, Ella may be able to gain a more comprehensive picture of their strengths and developmentneeds. To achieve this, Ella should seek feedback from people who work with them in a range of situations.Interview Questions Continuous LearningHow have you ensured that your knowledge and skills are sufficiently up to date?Have you been in any completely new situations recently that have helped you keep up to date?Tell me about how you planned this development.How do you know if you have a development need?What risks and challenges have you encountered when learning new skills?Tell me about a time when you have sought feedback from others. How did you do it and how did you use theinformation to improve the way you work?What changes in your approach resulted from this?Which aspects of this were planned in advance?What prompted you to seek feedback?Tell me how criticism affects you.Ella Explorer August 27, 201815

Competency ReportCoping with PressureDrive & ResilienceCompetency ResultsResults: Acceptable FitCoping with pressure requires a positive attitude instressful situations or following failure. It relies on theability to manage one's own emotions, a willingness totake on challenging tasks, and the energy to remainfocused on those tasks when presented with obstacles.3Indicators from the 16pf Questionnaire for Ella ExplorerElla has as much control over personal emotions as most people, and should feel able to cope with commonsetbacks and problems.This person is likely to be as confident in their own abilities as most people and therefore Ella is likely to acceptpersonal responsibility for their actions.As socially confident as most people, Ella is probably inclined to face up to difficult interpersonal situations.Development TipsWhen facing unusually difficult situations, Ella may become disheartened, begin to get things slightly out ofperspective and doubt their abilities. In these situations it may be beneficial for this individual to consider thecoping strategies available to them. This could include breaking large challenges down into smaller, moremanageable parts, delegating effectively and talking about their concerns to one or several trusted colleagues.Interview Questions Coping with PressureDescribe a time when you received criticism at work. How did you react?What would others have noticed about your feelings in this situation?Which aspects of the criticism did you accept and which did you reject?In what way did you challenge this criticism?Tell me about a time when you had to deal with aggressive customers or colleagues.What feelings or emotions did you convey in this situation?How much responsibility did you take for this problem?Did you react with sensitivity or with a challenge to the other person?Ella Explorer August 27, 201816

Competency ReportInitiativeDrive & ResilienceCompetency ResultsResults: Marginal FitPeople showing Initiative are constantly looking forthings to do. They are self-confident and proactive andwill generate activity for themselves rather than waitingfor instruction. They are also prepared to take risks ifthey feel there is potential benefit in do

The 16pf Questionnaire is a comprehensive measure of adult personality. Its results can be applied to many situations . Often, the value of personality assessment is in comparing a respondent to a larger population. These results describe how the person's profile corresponds to other people who have completed the questionnaire.