25 LESSONS FROM JACK WELCH (Ten3 Mini-course)

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Ten3 Business e-Coach – the world’s leading source ofinspiration, innovation, and unlimited growth!25 Lessonsfrom Jack WelchCreating the world’s most competitive enterpriseLessons from the legendary former CEO of GE,whose management innovations have made him the mostinfluential CEO of his era Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.com25 LESSONS FROM JACK WELCH

25 Lessons from Jack WelchCreating the world’s most competitive enterpriseClickable titlesContents GE Success Story: Flash Points 25 Lessons from Jack WelchI.Lead More, Manage LessII. Build a Winning OrganizationIII. Harness Your People for Competitive AdvantageIV. Build a Market-Leading Company GE Leadership Assessment Survey Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.comSlide Executive SummaryTo see Slides with Executive Summaries,view or print slides as Note Pages

Creating the World’s Most Competitive EnterpriseLessons from Jack Welch, Former CEO of GEUS 500 billionGE MarketCapitalizationUS 13 billion19812000Jack Welchappointedas CEO of GEJack Welchsteps downas CEO of GESuccessStoryWelch’s Seven-PointProgram for Managementby Leadership1. Develop a vision for thebusiness2. Change the culture toachieve the vision3. Flatten the organization4. Eliminate bureaucracy5. Empower individuals6. Raise quality andefficiency7. Eliminate boundariesMore information at 1000ventures.com: “Jack Welch – a Corporate Change Leader”

Jack Welch – Corporate Change LeaderWelch’s Trademark Messages Business is simple. Don't make business overly complicated. Face reality, then act decisively. Don't be afraid of change. Change before you have to. Fight bureaucracy. Use the brains of your workers. Discover who has the best ideas, and put those ideasinto practice.1000ventures.com

Leading Organizational TransformationLessons from Jack WelchLeading Changethrough the GE's Organization Redesigning the role of the leader in thenew economy: creating followersthrough communicating a vision, andestablishing open, caring relations withevery employee Creating an open, collaborativeworkplace where everyone's opinion iswelcome Empowering senior executives to runfar-flung businesses in entrepreneurialfashion Liberating the workforce; makingeverybody a participant throughimproving vertical communication andemployee empowermentWelch’s prescriptionfor winning in business1. Speed2. Simplicity3. Self-confidenceMore information at 1000ventures.com: “Jack Welch – Corporate Change Leader”

Jack Welch’s Three Secrets of Winning in Business3Ss: Self-Confidence, Simplicity, SpeedSelf-confidence The root cause ofmany bureaucracyills is insecurity Self-confident peopleare open to newideas and are willingto share them Self-confident peopleare comfortable withbeing simpleSimplicity Simplicity helpsleaders create andproject a clearvision Simple messagestravel faster Simple designsreach the marketfasterBestpracticesSpeed Elimination ofclutter allows fasterdecision making Speed increases ascontrol decreases Delayering speedscommunicationsand helps to getproducts to marketmore quickly1000ventures.com

Leadership DevelopmentA Strategic Duty of All Senior Leaders at GEFour Essential Tasks1. Recognize the importance ofleadership to your businesssuccessGE Leadership AssessmentSurvey (LES): Characteristics1. Vision2. Have in place a specificprocess for developingleadership talent2. Customer / Quality Focus3. Define leadership attributesbehaviorally, for the benefit offuture leaders4. Accountability / Commitment4. Use the leadershipcompetencies stipulated in theLeadership EffectivenessSurvey (LES) to integrate anumber of managementpractices with the purpose ofbuilding quality of leadership.3. Integrity5. Communication / Influence6. Shared Ownership7. Team Builder / Empowerment8. Knowledge / Expertise / Intellect9. Initiative / Speed10. Global Mind-setMore information at 1000ventures.com: “GE’s Leadership Assessment Survey (LES)”

Shared Corporate ValuesGE Values GuideGE Leaders. Always with Unyielding Integrity: Have a Passion for Excellence and Hate Bureaucracy Are Open to Ideas from Anywhere. and Committed to Work-Out Live Quality. and Drive Cost and Speed for Competitive Advantage Have the Self-Confidence to Involve Everyone and Behave in aBoundaryless Fashion Create a Clear, Simple, Reality-Based Vision. and Communicate It toAll Constituencies Have Enormous Energy and the Ability to Energize Others Stretch. Set Aggressive Goals. Reward Progress. Yet UnderstandAccountability and Commitment See Change as Opportunity. Not Threat Have Global Brains. and Build Diverse and Global TeamsMore information at 1000ventures.com: “Shared Values”

Lessons from Jack WelchThe 4 E’s of LeadershipEnergyEnergizeThey have tremendouspersonal energyThey energize teams, anddon't intimidate themExecutionEdgeThey are action-oriented, andare focused on getting resultsThey have a competitive edgeand a will to winMore information at 1000ventures.com: “25 Lessons from Jack Welch”

GE Growth Strategies“Shun the incremental and go for the leap“– Jack WelchGoing for the leap Radical innovationDiversificationVenture investingAcquisitionsShining the incremental Lean organization GE Work-Out Quality Management: Six SigmaMore information at 1000ventures.com: “Sustainable Growth Strategies”

Strategy FormulationGE Multifactor Business Portfolio MatrixBusiness Position“Companies win when their managers make a clear and meaningful distinctionbetween top- and bottom-performing businesses and people, when theycultivate the strong and cull the weak.” – Jack WelchSelectiveInvestmentInvest /GrowInvest /GrowMEDIUMHarvest /DivestSelectiveInvestmentInvest /GrowLOWHarvest /DivestHarvest /DivestSelectiveInvestmentHIGHLOWSource: GE & McKinsey & Co.MEDIUMIndustry AttractivenessHIGH1000ventures.com

Quality Management: Six SigmaImpact of Six Sigma Implementation at GE"We want to change the competitive landscape by being not just betterthan our competitors, but by taking quality to a whole new level.”– Jack WelchResults achieved over the first two years easedEarning pershare increasedOperatingmarginsincreasedMore information at 1000ventures.com: “Six Sigma”

GE Work-OutCreating the Spirit of a Start-Up Firm in a Large EnterpriseWith Work-Out as part of its DNA, GE has become one of themost innovative, profitable, and admired companies on earth.At GE, Work-Out "Town Meetings" gave thecorporation access to an unlimited resource ofimagination and energy of its talented employees.Key Benefits of the Work-Out Reduces bureaucracy Empowers people Continuously reinvents evermore-effective ways of doingbusinessWork-Out’s Four Major Goals1. Build trust2. Empower employees3. Eliminate unnecessary work4. Create a new paradigm1000ventures.com

GE Work-OutSeven Steps to Implement Work-Out1. Chose the issues to be discussed.2. Select the appropriate cross-functional team to tackle the problem.3. Chose a "champion" who will see any Work-Out recommendationthrough to implementation.4. Let the team meet for three days, drawing up recommendations toimprove your company's processes.5. Meet with managers, who make decisions on the spot about eachrecommendation.6. Hold more meetings as required to pursue the implementation ofthe recommendations.7. Keep the process going, with these and other issues andrecommendations.1000ventures.com

Corporate Investing in External VenturesGE EquityNature of VentureInvestments (2002)No of Ventures Invested60015%Strategic ValueInvestments300019952000Investments inAreas Unrelatedto GE200585% Established in 1995, General Electric (GE) Equity, a business unit withinGE Capital, invests around 1.5 billion annually in external ventures GE Equity invests an average of 3 million to 5 million in each ofcompanies, and it gets somewhere between 5 and 11% of each venture 85% of investment are strategic value investments that help GEbusinesses grow and are done jointly with one of themMore information at 1000ventures.com: “Corporate Venture Investing”

Lessons from Jack Welch: Knowledge SharingCorporate Executive Council (CEC)Key features Next to the Board, the most seniorGE forum Meets for three days every quarter Campuslike atmosphere Loose sessions, no formal agenda Informal sharing of knowledge,strategies, and “best practices”BestpracticesBenefits Building a learningorganization and livingthe principle ofcontinuous learning Cross-pollinating andgenerating new ideas Sharing “best practices” No pressure to adopt every new“best practice” aired, seniorexecutives generate ideas and adoptany that they like Synergizing businesses In discussion of ideas, focus (90% oftime) is on application challenges Strengthening teamwork Discovering strategicopportunities1000ventures.com

25 Lessons from Jack WelchCreating the world’s most competitive enterpriseClickable titles GE Success Story: Flash Points 25 Lessons from Jack WelchI.Lead More, Manage LessII. Build a Winning OrganizationIII. Harness Your People for Competitive AdvantageIV. Build a Market-Leading Company GE Leadership Assessment Survey Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.comSlide Executive SummaryTo see Slides with Executive Summaries,view or print slides as Note Pages

Management by Leadership25 Lessons from Jack WelchLEAD MORE, MANAGE LESS1.2.3.4.5.LeadManage lessArticulate your visionSimplifyGet less formalBUILD A WINNING ORGANIZATION11.12.13.14.15.Get rid of bureaucracyEliminate boundariesPut values firstCultivate leadersCreate learning culture6.7.8.9.10.Energize othersFace realitySee change as an opportunityGet good ideas from everywhereFollow upHARNESS YOUR PEOPLE16.17.18.19.20.Involve everyoneMake everybody a team playerStretchInstill confidenceMake business funBUILD THE MARKET-LEADING COMPANY21. Be number 1 or number 222. Live quality23. Constantly focus on innovation24. Live speed25. Behave like a small companyMore information at 1000ventures.com: “25 Lessons from Jack Welch”

25 Lessons from Jack WelchCreating the world’s most competitive enterpriseClickable titles GE Success Story: Flash Points 25 Lessons from Jack WelchI.Lead More, Manage LessII. Build a Winning OrganizationIII. Harness Your People for Competitive AdvantageIV. Build a Market-Leading Company GE Leadership Assessment Survey Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.comSlide Executive SummaryTo see Slides with Executive Summaries,view or print slides as Note Pages

Lead More, Manage Less: Lesson 1LeadManagers muddle – leaders inspire."What we are looking for are leaders atevery level who can energize, excite andinspire rather than enervate, depress,and control." Create a vision and then ignite your organization to make thisvision a reality Focus on strategic issues Don't micromanage Involve everyone and welcome great ideas from everywhere Lead by exampleLesson1: LEADMore information at 1000ventures.com: “Effective Leadership”

Lead More, Manage Less: Lesson 2Manage Less"We are constantly amazed by how much people willdo when they are not told what to do bymanagement." In the new knowledge-driveneconomy, people should make their own decision.Managing less is managing better. Closesupervision, control and bureaucracy kill thecompetitive spirit of the company. "Weak managersare the killers of business; they are the job killers.You can't manage self-confidence into people." Don't get bogged down in overmanaging Don't hold information close to your chest Inspire, empower, and get out of the wayMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Lead More, Manage Less: Lesson 3Articulate Your Vision"Leaders inspire people with clear visions of howthings can be done better." The best leaders do notprovide a step-by-step instruction manual for workers.The best leaders are those who come up with newidea, and articulate a vision that inspires others to act. Create and project a clear vision Articulate a few clear stretch goals for your company Make sure you have the very best people to carryyour vision out.More information at 1000ventures.com: “Vision, Mission, Goals”

Lead More, Manage Less: Lesson 4SimplifyKeeping things simple is one of the keys to business.Have the courage to be simple. Simplicity is practically anart form, with many definitions. "Simple messages travelfaster, simpler designs reach the market faster and theelimination of clutter allows faster decision making." Don't make business harder than it is Think simply to create a clear vision Make your messages simple Build self-confidence Simplify your workplace and communications Make meeting simplerMore information at 1000ventures.com: “The Power of Simplicity”

Lead More, Manage Less: Lesson 5Get Less Formal"You must realize now how important it is tomaintain the kind of corporate informalitythat encourages a training class tocomfortably challenge the boss's pet ideas." Take the "Boss Element" our of your company Keep formality and rigidity out of the office Hold more informal meetings Find simple ways to loosen things up Brainstorm with bosses and colleagues frequently Organize a once-in-a-while informal get togetherMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Lead More, Manage Less: Lesson 6Energize OthersGenuine leadership comes from the quality ofyour vision and your ability to spark others toextraordinary performance. Getting employeesexcited about their work is the key to being agreat business leader. "We now know whereproductivity - real and limitless productivity comes from. It comes from challenged,empowered, excited, rewarded teams of people." Live action all dayAllow employees more freedomGive employees more responsibilityNever lead by intimidationLet people know how their efforts are helping your organizationSend handwritten thank-you notesMore information at 1000ventures.com: “Energizing Employees”

Lead More, Manage Less: Lesson 7Face RealityFace reality, then act decisively. Most mistakes thatleaders make arise from not being willing to face realityand then acting on it. Facing reality often means sayingand doing things that are not popular, but only bycoming to grips with reality would things get better. Accept the truth Own up the reality, don't bury your head in the sand See things as they are, not as you wish them to be Look at things with a fresh eye every day Look at your situation as an outsider Play scenariosMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Lead More, Manage Less: Lesson 8See Change As an OpportunityChange is a big part of the reality in business."Willingness to change is a strength, even if itmeans plunging part of the company into totalconfusion for a while. Keeping an eye out forchange is both exhilarating and fun." It's nonsense to fear changeAdapt your management styleSpark other to deal with changeDeal with change in a proactive mannerDefy traditionThink short-term and long-term changeReinvent your business constantlyMore information at 1000ventures.com: “Change Management”

Lead More, Manage Less: Lesson 9Get Good Ideas From EverywhereNew ideas are the lifeblood of business. "Theoperative assumption today is that someone,somewhere, has a better idea; and the operativecompulsion is to find out who has that betteridea, learn it, and put it into action - fast." Ideas can be from any source Cross-pollinate Develop a pervasive and insatiable thirst for good ideas Study competitors Plagiarize – it's legitimateMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Lead More, Manage Less: Lesson 10Follow UpFollow up on everything. Follow-up is onekey measure of success for a business.Your follow-up business strategy will pavethe way for your success. Demonstrate relentless consistency in everything When you call a meeting, see if its goals are achieved Harp on a few key themes and repeat them over and over Expand your communication to reach a critical mass Be consistent – consistently!More information at 1000ventures.com: “25 Lessons from Jack Welch”

25 Lessons from Jack WelchCreating the world’s most competitive enterpriseClickable titles GE Success Story: Flash Points 25 Lessons from Jack WelchI.Lead More, Manage LessII. Build a Winning OrganizationIII. Harness Your People for Competitive AdvantageIV. Build a Market-Leading Company GE Leadership Assessment Survey Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.comSlide Executive SummaryTo see Slides with Executive Summaries,view or print slides as Note Pages

Build a Winning Organization: Lesson 11Get Rid Of BureaucracyThe way to harness the power of yourpeople is "to turn them loose, and get themanagement layers off their backs, thebureaucratic shackles off their feet and thefunctional barriers out of their way." Bureaucracy is the enemy. It fears change, is terrified byspeed and hates simplicity Drop unnecessary work Delayer, create a flat responsive organization Cross-pollinate to make faster and better decisions Encourage employees to identify problems and come upwith solutions Make your workplace more informalMore information at 1000ventures.com: “Get Rid of the Bureaucracy”

Build a Winning Organization: Lesson 12Eliminate BoundariesIn order to make sure that people are free to reach for theimpossible, you must remove anything that gets in their way."Boundarylessness" describes an open organization free ofbureaucracy and anything else that prevents the free flow ofideas, people, decisions, etc. Informality, fun and speed arethe qualities found in a boundaryless organization. Eliminate boundaries between management layers Eliminate boundaries between people Seek out ideas from everyone Harness the power of diversity Never stop eliminating boundariesMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Build a Winning Organization: Lesson 13Put Values FirstPlay up the "soft stuff" – the company's values andculture. Don't focus too much on the numbers."Numbers aren't the vision; numbers are theproducts." Focus more on the softer values ofbuilding a team, sharing ideas, exciting others. Don't focus too much on numbers Let values rule Live values Emphasize your company's values and culture Part your company with those who don't live the valuesof your companyLesson 13: PUT VALUES FIRSTMore information at 1000ventures.com: “Shared Values”

Build a Winning Organization: Lesson 14Cultivate LeadersBuilding a leader pipeline is essential to the healthof your company and it therefore is a strategic dutyof the senior leader. Cultivate leaders who have thefour E's of leadership: Energy, Energize, Edge, andExecution; leader who share values of yourcompany and deliver on commitments. Build self-confidence Look for team players Look for coaches Help them build their cross-functional expertise Measure performance of the leader pipelineMore information at 1000ventures.com: “Managerial Leadership”

Build a Winning Organization: Lesson 15Create a Learning CultureTurn your company into a learning organization tospark free flow of communication and exchange ofideas. "The desire, and the ability, of an organizationto continuously learn from any source, anywhere –and to rapidly convert this learning into action – isits ultimate competitive advantage." Don't think that you or your company have all the answers Make intellect rule Make learning a top priority Create an operating system that drives knowledge and learningthroughout the company Make important information easily available to everybody Create a culture where ideas are translated into action and resultsMore information at 1000ventures.com: “Learning Organization”

25 Lessons from Jack WelchCreating the world’s most competitive enterpriseClickable titles GE Success Story: Flash Points 25 Lessons from Jack WelchI.Lead More, Manage LessII. Build a Winning OrganizationIII. Harness Your People for Competitive AdvantageIV. Build a Market-Leading Company GE Leadership Assessment Survey Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.comSlide Executive SummaryTo see Slides with Executive Summaries,view or print slides as Note Pages

Harness Your People for Competitive Advantage: Lesson 16Involve EveryoneBusiness is all about capturing intellect fromevery person. The way to engenderenthusiasm it to allow employees far morefreedom and far more responsibility. Start with yourself Encourage people to take initiative Establish a meritocracy in your company Use the brains of every worker Create an atmosphere where workers feel free to speak outMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Harness Your People for Competitive Advantage: Lesson 17Make Everybody a Team PlayerEvery leader has both a task to complete and a team to lead. Leadersmust not only produce their personal best. The leader must work asthe team member who gets the top results from the whole team.Managers should learn to become team players. Middle managershave to be team members and coaches. Take steps against thosemanagers who wouldn't learn to become team players. Set up a shared and worthwhile goal Behave positively Help junior executives become future great leaders Build diverse cross-functional teams Facilitate cross-pollination of ideas Part your company with those who won't play as part of a teamMore information at 1000ventures.com: “Team Building and Teamwork”

Harness Your People for Competitive Advantage: Lesson 18Stretch!!!Stretch is a goal or challenge that is significantlybeyond the organization's current performancelevel. Stretch targets energize. "We have found thatby reaching for what appears to be the impossible,we often actually do the impossible; and even whenwe don't quite make it, we inevitably wind up doingmuch better than we would have done." Stretch your business strategy Stretch yourself Ask managers and employees to reach for their dreams Reward business leaders even for falling short of a stretched goal Don't abuse stretch – make sure that you do the right stuff Keep stretchingLesson 18: STRETCH!!!More information at 1000ventures.com: “25 Lessons from Jack Welch”

Harness Your People for Competitive Advantage: Lesson 19Instill ConfidenceCreate a truly confident workforce. Confidence is a vitalingredient of any learning organization. The prescription forwinning is speed, simplicity, and self-confidence. Self-confidentpeople are open to good ideas regardless of their source and arewilling to share them. "Just as surely as speed flows fromsimplicity, simplicity is grounded in self-confidence." Encourage employees to look well aheadTurn people looseSimplify the workplaceProvide training and coachingLet people know that you value their ideasGive people independence and resourcesEncourage people to take big swingsMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Harness Your People for Competitive Advantage: Lesson 20Make Business FunFun must be a big element in your businessstrategy. No one should have a job they don'tenjoy. If you don't wake up energized andexcited about tackling a new set of challenges,then you might be in the wrong job. Never allow your company to take itself too seriously Take swings, have fun Find job that challenges you Remove anything that makes people less excitedabout going to work Celebrate successMore information at 1000ventures.com: “25 Lessons from Jack Welch”

25 Lessons from Jack WelchCreating the world’s most competitive enterpriseClickable titles GE Success Story: Flash Points 25 Lessons from Jack WelchI.Lead More, Manage LessII. Build a Winning OrganizationIII. Harness Your People for Competitive AdvantageIV. Build a Market-Leading Company GE Leadership Assessment Survey Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.comSlide Executive SummaryTo see Slides with Executive Summaries,view or print slides as Note Pages

Build a Market-Leading Company: Lesson 21Be Number 1 or Number 2"When you're number four or five in a market, whennumber one sneezes, you get pneumonia. When you'renumber one, you control your destiny. The numberfours keep merging; they have difficult times. That's notthe same if you're number four, and that's your onlybusinesses. Then you have to find strategic ways to getstronger. But GE had a lot of number ones." Evolve a game plan, a business strategy "number one, number two“ Send shivers throughout your organization Exact the highest standards and make sure that everyone in yourcompany meets those standards Look for the quantum leap Get rid of fatMore information at 1000ventures.com: “25 Lessons from Jack Welch”

Build a Market-Leading Company: Lesson 22Live Quality"We want to change the competitive landscape by being notjust better than our competitors, but by taking quality to awhole new level. We want to make our quality so special, sovaluable to our customers, so important to their success thatour products become the only real value choice." Take great pride in your work Make quality your way of life Quality is your job Make quality the job of every employee Seek out quality training Involve customers Exchange best practicesMore information at 1000ventures.com: “Quality Management”

Build a Market-Leading Company: Lesson 23Constantly Focus On Innovation"You have just got to constantly focus on innovation. Andmore competitors. You've got to constantly produce morefor less through intellectual capital. Shun the incremental,and look for the quantum leap." Now the fundamentals havegot to be more education. More information knowledge,faster speeds, more technology across the board. Invest in continuous education and training Shun the incremental and go for the leap Search for the best ideas Practice systems thinking and holistic approaches Invest in information technology and information management Spend an hour per week learning what competitors are doingMore information at 1000ventures.com: “Innovation”

Build a Market-Leading Company: Lesson 24Live Speed"If you're not fast you can't win. Speed is everything. It is theindispensable ingredient of competitiveness." Speed, simplicity andself-confidence are closely intertwined. By simplifying the organizationand instilling confidence, you create the foundation for an organizationthat incorporates speed into the fabric of the company. Lesson 24: LIVE SPEEDCultivate the culture of speedEliminate layersRemove all roadblocksDon't "sit" on decisionsCreate an open organizationCommunicate fasterMake speed a habitPounce every dayMore information at 1000ventures.com: “Fast Company”

Build a Market-Leading Company: Lesson 25Behave Like a Small CompanySmall companies have huge competitive advantages. They "areuncluttered, simple, informal. They thrive on passion and ridiculebureaucracy. Small companies grow on good ideas – regardlessof their source. They need everyone, involve everyone, andreward or remove people based on their contribution to winning.Small companies dream big dreams and set the bar high –increments and fractions don't interest them." Get leanGet agileStart thinking like a small companyInfuse a small company soul into your organizationCommunicate like a small companyStay close to your customersMore information at 1000ventures.com: “25 Lessons from Jack Welch”

25 Lessons from Jack WelchCreating the world’s most competitive enterpriseClickable titles GE Success Story: Flash Points 25 Lessons from Jack WelchI.Lead More, Manage LessII. Build a Winning OrganizationIII. Harness Your People for Competitive AdvantageIV. Build a Market-Leading Company GE Leadership Assessment Survey Vadim Kotelnikov, Founder, Ten3 Business e-Coach, www.1000ventures.comSlide Executive SummaryTo see Slides with Executive Summaries,view or print slides as Note Pages

GE Leadership Assessment Survey10 Characteristics and 40 Performance ormance CriteriaRanking Scale:Significant Development Needed 1 2 3 4 5 Outstanding Strength1Vision Has developed and communicated a clear, simple, customer-focusedVision / direction for the organization. Forward-thinking, stretches horizons, challenges imaginations. Inspires and energizes others to commit to Vision. Captures minds.Leads by example. As appropriate, updates Vision to reflect constant and acceleratingchange impacting the business.2 Listens to customer and assigns the highest priority to customersatisfaction, including internal customers.Customer /Quality Focus Inspires and demonstrates a passion for excellence in every aspect ofwork. Strives to fulfill commitment to Quality in total product / service offering. Lives Customer Service and creates service mind-set throughoutorganization.GE Leadership Assessment Survey: Criteria 1 to 10cecsi.ru

GE Leadership Assessment Survey10 Characteristics and 40 Performance Criteria3IntegrityУрокилидеров Maintains unequivocal commitment to honesty / truth in everyfacet of behavior. Follows through on commitments; assumes responsibility forown mistakes. Practices absolute conformance with company policiesembodying GEI&PS commitment to ethical conduct. Actions and behaviors are consistent with words. Absolutelytrusted by others.4 Sets and meets aggressive commitments to achieve businessobjectives.Accountability / Demonstrates courage / self-confidence to stand up for theCommitmentbeliefs, ideas, co-workers. Fair and compassionate yet willing to make difficult decisions. Demonstrates uncompromising responsibility for preventingharm to the environmentcecsi.ru

GE Leadership Assessment Survey10 Ch

Lessons from Jack Welch, Former CEO of GE GE Market Capitalization US 13 billion US 500 billion 2000 Jack Welch steps down as CEO of GE 1981 Jack Welch appointed as CEO of GE 1. Develop a vision for the business 2. Change the culture to achieve the vision 3. Flatten the organization 4.