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Check Yoour Knowledgeedge of the toopic before startingsthis module.Test your knowle1. OnlyOsecurity professionaals working in public builldings requirre a licence.a. Trueb. FalseSprofeessionals prootect personns, property,, and informaation.2. Securitya. Trueb. FalseT main dutties of a secuurity professsional are to observe, arrrest, and repport.3. Thea. Trueb. FalseT public haas the right to file a compplaint againsst a security guard withoout telling thee4. Theguard they arre doing so.a. Trueb. Falseence may bee transferredd to another employee aat your comppany.5. A security licea. Trueb. False6. YouY may idenntify yourselff as a peacee officer if yoou hold a seccurity licencee.a. Trueb. FalseAlbertaa Solicitor Generaal and Ministry off Public SecurityJan-14Alberta Basicc Security TraininngModulee One: Introductioon to the Securitty Industry, Pagee2

Roles and Responsibilities of Security ProfessionalsThe Security Services and Investigators Act defines a security guard as an individualwho will “protect an organization's property, personnel and information against fire, theft,vandalism and illegal entry.” You will notice we use the broader term “securityprofessional” throughout this course; in doing so, we are acknowledging the wide varietyof duties and responsibilities associated with security work; however, the definitionprovided above is appropriate to the audience and content served by this course. Otherterms you might see that are closely related include security guard, loss prevention,executive security, private investigator, in-house investigator, locksmiths and manyothers. Regardless of industry sector, the Act is designed to ensure minimum standardsof training, accountability, and professionalism.Regardless of job title, all security professionals perform similar kinds of tasks. Some ofthe activities you will be expected to do in the course of your duties are Patrolling of premises and/or grounds Monitoring alarm systems and responding when appropriate Limiting access to individuals or locations Observing and reporting criminal activity or signs of a crime Directing traffic Responding to emergencies Documenting interactions and events Presenting a professional image Arresting those found committing a crimeThe primary role of a security professional is to:OBSERVE – DETER - REPORTProtection of PersonsBeing responsible for the safety and wellbeing of individuals may involve physicallyprotecting the person, such as serving as abodyguard, or looking out for hazards when agroup of people are present, for example at alarge concert.Protection of Property 2010. iStock # 123239. Used under licence withiStockphoto . All rights reserved.When you are responsible for protecting property, you are primarily concerned with theactions of individuals or of nature. Examples of behaviours you will guard against includecriminal acts such as vandalism, theft, disturbances and fights. Natural phenomenon youmay need to respond to are events such as flooding or fire.Alberta Solicitor General and Ministry of Public SecurityJan-14Alberta Basic Security TrainingModule One: Introduction to the Security Industry, Page 3

Discussioon ActivityyAs a class, comee up with exaamples wherre security ppersonnel aree called upoon to protectpersoons, propertyy, or both. RecordRyour answersain tthe table below.PersonnsPropertyPothBoProttection of InformaationIt may be the casse where youu are called upon to phyysically guarrd a location wheremation, suchh as computeer data, is sttored. More likely, the kind of informmation you wwillinformneed to safeguarrd falls into the category of confidenttial. You maay have knowwledge as toothe whereaboutsof a person, an item, orr event, and your role is to withhold thatwinformmation you havehbeen entrusted withh.As coomputers plaay a bigger rolerin our evveryday livess and in the world of bussiness, thereeare inncreasing efffforts to proteect the data stored on haard drives and servers. While youmightt be specificcally assigneed to protect workers or a business location, youu are in apositiion to noticee when peopple are accesssing compuuters or simillar informatioon storagedevicces. As menttioned abovee, one of youur main respponsibilities as a securityyprofeessional is too observe annd report posssible criminnal activity. Iff, in the courrse of yourdutiess, you noticee an individuual or group of individua ls accessingg a computer in a manneeror at a time that seemssout ofo place, it coould be a situuation wheree unauthorizzed access ttoinformmation is occcurring. You will be learnning how to respond in tthis type of ssituation lateerin thiss course when we discuuss patrol proocedures; foor now, commmit to becomming a skilleddand consistentcobbserver wheen carrying outo your respponsibilities aas a securityyprofeessional.Albertaa Solicitor Generaal and Ministry off Public SecurityJan-14Alberta Basicc Security TraininngModulee One: Introductioon to the Securitty Industry, Pagee4

Legislation and the Licensing of Security Professionalsin AlbertaAlberta introduced the Security Services and Investigators Act (SSIA) on June 1, 2010 toreflect changes in the security industry in recent years, and to provide an industry-widestandard across the province. The Act is the law which is to be followed by individualsand businesses working in the security industry. The Security Services and InvestigatorsRegulation and Security Services and Investigators (Ministerial) Regulation are theaccompanying documents which prescribe how the law will be administered andenforced.This new legislation is likely one of the reasons you are participating in this course;under the new Act, security professionals must be licensed as follows:Section 3, Security Services and Investigators Act (SSIA)Security services3(1) No person may, without a licence to do so, for remuneration,(a)patrol, guard or provide security for another person or for the property or premises ofanother person, or(b)detect loss of or damage to the property or premises of another person.(2) No person may advertise, hold out or offer to provide a service or perform an activity described insubsection (1) unless the person has a licence to provide the service or perform the activity. Alberta Queen’s Printer, 2008.The legislation also defines licensing requirements for loss prevention workers asfollows:Section 6, Security Services and Investigators Act (SSIA)Loss prevention workers6(1) No person may, without a licence to do so, for remuneration, in plain clothes,(a)prevent loss of or damage to the commercial, industrial or retail property or premises ofanother person, or(b)detect loss of or damage to the commercial, industrial or retail property or premises ofanother person.(2) No person may advertise, hold out or offer to provide a service or to perform an activity described insubsection (1) unless the person has a licence to provide the service or to perform the activity. Alberta Queen’s Printer, 2008.Executive SecurityExecutive security refers to individuals who guard or provide protection to a specificindividual requiring personal protection. This licence class is exempt from wearing auniform if desired. If a uniform is worn, it must be compliant with legislation.Alberta Solicitor General and Ministry of Public SecurityJan-14Alberta Basic Security TrainingModule One: Introduction to the Security Industry, Page 5

To support the requirement for licensing, Alberta has implemented applicationprocedures for both individuals and businesses. Any individual wishing to apply for asecurity professional licence in Alberta must meet the following requirements: 18 years of age at the time of application Canadian citizen or legally entitled to work in Canada Competent, and of good character No serious criminal record for which no pardon has been received No outstanding criminal charges, and must not be the subject of an ongoing criminalinvestigation Must be fluent in English* Successful completion of approved training course for class of licence being sought.The Alberta Basic Security Training course applies to the following classes oflicence: oSecurity ServicesoLoss PreventionoExecutive ProtectionoPatrol Dog HandleroAlarm ResponderSuccessful completion of approved training course for baton, if permission to carry abaton is being sought*A note about English language requirements:The Security Services and Investigators (ministerial) Regulation require licensees tocommunicate effectively with emergency services personnel and with the public whilecarrying out the duties of a security professional. Where an applicant’s English languageskills are in question, language proficiency testing may be required. Contact the SecurityPrograms’ staff if you have concerns about a student’s language skills.Alberta Solicitor General and Ministry of Public SecurityJan-14Alberta Basic Security TrainingModule One: Introduction to the Security Industry, Page 6

Figure 1. 1Alberta Security LicencesAlberta Solicitor General and Ministry of Public SecurityJan-14Alberta Basic Security TrainingModule One: Introduction to the Security Industry, Page 7

An individual wishing to become licensed as a security professional in the province ofAlberta within the following license classes: Security Services, Loss Prevention,Executive Protection, Patrol Dog Handler and Alarm Responder must take the followingsteps:1. Complete the application form for Individual licence.2. Provide copies of approved ID with application form.3. Provide proof of approved training with application form.4. Provide Police Information and Criminal Record Check (including CPIC, VulnerableSector, Local Database searches) document with application.5. Provide one photograph – signed by local police service – with application.6. Mail, or courier, the application package and the appropriate fee to the SecurityPrograms office.Your employer will require a copy of both the front and back of your licence when youbegin your employment.Visit www.securityprograms.alberta.ca for application forms and information on licensing.IMPORTANT:You are not permitted to work until you have receivedyour licence.The SSIA also provides the criteria under which anapplication for licensure may be refused. 2010. iStock # 11149040. Used under licence with iStockphoto . All rights reserved.Alberta Solicitor General and Ministry of Public SecurityJan-14Alberta Basic Security TrainingModule One: Introduction to the Security Industry, Page 8

Section 16, Security Services and Investigators Act (SSIA)Refusal of licence application16(1) The Registrar may refuse to issue a licence or refuse to renew a licence if the Registrar is satisfied thatthe applicant(a)has contravened or is contravening this Act or the regulations,(b)has not met the requirements of this Act or the regulations,(c)has provided false or misleading information in the application for a licence or renewal of alicence or in any report or information required to be provided under this Act or theregulations,(d)in the case of an application for renewal of a licence,(i)has not complied with the terms or conditions of a licence, or(ii)has not provided a report or information required by this Act, the regulations or theRegistrar,(e)in the opinion of the Registrar, is not a fit and proper person to be issued or to continue tohold a licence, or(f)has been charged with a criminal offence.(2) If the Registrar, on reasonable grounds, believes that it is not in the public interest to issue or renew alicence, the Registrar may refuse to do so.(3) For the purpose of determining whether to issue or renew a licence, the Registrar may collect personalinformation as defined in the Freedom of Information and Protection of Privacy Act or personal employeeinformation as defined in the Personal Information Protection Act from the applicant or, if the applicant’semployer is a business licensee, from the applicant’s employer. Alberta Queen’s Printer, 2008.Section 17 of the Act states the licence is not transferrable and S. 18 describes theobligations of individuals who are granted a licence. These obligations include reportingto the Registrar, in writing, if you change your address; or, have a change in any of the information you provided to the Registrar when youmade application for your licence (e.g., updated criminal record information, renewedwork permit).You are also obligated to provide information as requested by the Registrar, and, inaccordance with the Regulations, you must abide by the following:Section 3, Security Services and Investigators Regulation (AR 52/2010)Individual licensee reporting requirements3(1) An individual licensee who is arrested or charged with an offence under the Criminal Code (Canada) orthe Controlled Drugs and Substances Act (Canada) or any other enactment of Canada must, within 24 hours,provide a report to the Registrar in writing of the arrest or charge laid.(2) If an individual licensee loses his or her licence, the individual licensee must, within 24 hours, report theloss to the Registrar in writing.(3) An individual licensee must report a change in information described under section 18(a) or (b) of the Actto the Registrar in writing within 30 days of the change.(4) If an individual licensee fails to comply with this section, the Registrar may cancel or suspend theindividual licensee’s licence or impose additional terms and conditions on the individual licensee’s licence. Alberta Queen’s Printer, 2010.Alberta Solicitor General and Ministry of Public SecurityJan-14Alberta Basic Security TrainingModule One: Introduction to the Security Industry, Page 9

ActivityReferr to your coppy of the SSIA. Accordinng to Sectionn 20, what arre the conditions underwhichh an Individuual licence maym be suspended?1.2.3.4.5.6.7.8.The SecuritySSerrvices and Innvestigators Act and Reggulations alsso contain innformationwith respectrto wearingwof unniforms; caarrying of weeapons; andd, thhe public commplaint proccess under thhe Act.Each of these toppic areas willl be addresssed during thhiscoursse.Finally, the SSIA contains proohibitions reegarding howwyou maym refer to yourself, or your duties. An individu alholdinng a securityy professional licence maym not referr tothemselves as a private detecttive;aw enforcemment officer; la protection offficer; or,ecurity officeer. seAlbertaa Solicitor Generaal and Ministry off Public SecurityJan-14 2010. iStock # 12322604.Ussed under licennce withiSStockphoto . Alll rightsreeserved.Alberta Basicc Security TraininngModule OOne: Introductionn to the Securityy Industry, Page 110

Public ComplaintsThe Security Services and Investigators Act allows for complaints against securityprofessionals. A complaint against an individual holding a security licence must be madewithin 90 days of the occurrence of the alleged incident and in accordance with thefollowing process.Complaint Process Under the Security Services and Investigators ActSubmission of ComplaintComplainant submits written complaint to owner of the business ororganization employing the security professional who is the subject of thecomplaint. A complaint must containthe reason for the complaint; and,details about the incident for which the complaint is beingmade.A complaint must be filed within 90 days of the alleged incident.Informal Resolution and MediationWith consent of both parties, the employer may attempt to resolve theissue between the security professional and the complainant.Investigation of ComplaintOrganization will provide written acknowledgement of complaintto complainant and licensed security professional within 30 daysof receipt of complaint.Organization will complete investigation into complaint andprovide written notice of outcome to complainant and licensedsecurity professional within 90 days of receipt of complaint.If criminal activity is alleged, a police investigation will take place.Alberta Solicitor General and Ministry of Public SecurityJan-14Alberta Basic Security TrainingModule One: Introduction to the Security Industry, Page 11

The complaintcprrocess under the SSIA alsoapermits review in thee case wherre thedecission of the orrganization oro business owner is nott satisfactoryy to the commplainant. Acompplainant whoo wishes to appealathe deecision mad e by the emmployer of thee subjectsecurrity professioonal may reqquest the Reegistrar to reeview the deecision. The complainanttmust make a writtten request to the officee of the Regiistrar within 30 days of rreceivingen notice of thet employeer/organizatioon’s decisionn in the mattter.writteCompplainants whho remain unnsatisfied aftter review annd decision by the Regisstrar maysubmmit, in writing, a request forf review byy the Directoor of Law Ennforcement aat the officeof thee Solicitor General and MinistryMof PublicPSecuriity. The Direector will advvise thecompplainant, in writing,wof thee process annd timeline aassociated wwith the revieew. Thedecission of the Director regarrding the outtcome of thee complaint iis final.Apppearancce and ConductCfor Security ProofessionnalsApppearanceYou nevernget a secondschannce to makee a first impreession – howw many timees have youheardd that expresssion? It is oftenotrue, annd is somethhing you shoould consideer as youenterr into the seccurity profession. The puublic will immmediately reccognize andd respect – oornot reespect - you in your rolee based on youryappearaance, and hoow you condduct yourselff.If youur appearancce is unkempt and your manner cassual, or inapppropriate, then likely theepeople around will think you hold equal disregarddforr the job youu are tasked to do.Puttinng on a profeessional attitude, communicating wiith courtesy and taking ccare that youuruniform is clean anda neat helps you to feeel better aboout yourself, and inspirees confidenccein thee people whoo are lookingg to you for guidancegannd protectionn.THEH BOTTOM LINELIS, IF YOU TAKE YOURRSELF SERIOOUSLY,OTHHERS WILL TAAKE YOU SERIIOUSLY.Your apparel whiile working asa a securityy professionaal will be dessignated by youremplooyer in accoordance with the provisioons of Part 77, Security SServices andInvesstigators Act.Sectionn 34, Security Services and Investigatorss Act (SSIA)Uniformms and weapoons34(1) AnA individual liccensee must

Alberta Solicitor General and Ministry of Public Security Alberta Basic Security Training Jan-14 Introduction, Page 1 Alberta Basic Security Training Introduction Welcome to the Alberta Basic Security Training course. Over the next five days, you will develop the knowledge and skills requi