Transcription
Cisco CallManager AdministrationGuideRelease 4.0(1)Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-4100Customer Order Number:Text Part Number: OL-4659-01
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUTNOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUTARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FORTHEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATIONPACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TOLOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) aspart of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS AREPROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSEDOR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ANDNONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTALDAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE ORINABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES.CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarksof Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet,ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo,Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel,EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX,MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare,SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCOare registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not implya partnership relationship between Cisco and any other company. (0304R)Cisco CallManager Administration GuideCopyright 2003 Cisco Systems, Inc.All rights reserved.
C O N T E N T SPreface xxvPurpose xxvAudience xxviOrganization xxviRelated Documentation xxviiConventions xxviiiObtaining Documentation xxixCisco.com xxxDocumentation CD-ROM xxxOrdering Documentation xxxDocumentation Feedback xxxiObtaining Technical Assistance xxxiCisco.com xxxiiTechnical Assistance Center xxxiiCisco TAC Website xxxiiiCisco TAC Escalation Center xxxiiiObtaining Additional Publications and Information xxxivPARTCisco CallManager1CHAPTER1Introduction 1-1Key Features and Benefits 1-2Browsing to Cisco CallManager Administration 1-2Where to Find More Information 1-4Cisco CallManager Administration GuideOL-4659-01iii
ContentsPARTSystem Configuration2CHAPTER2Server Configuration 2-1Finding a Server 2-2Adding a Server 2-4Updating a Server 2-4Deleting a Server 2-5Server Configuration Settings 2-7CHAPTER3Cisco CallManager Configuration 3-1Finding a Cisco CallManager 3-1Adding a Cisco CallManager 3-4Updating a Cisco CallManager 3-5Deleting a Cisco CallManager 3-6Cisco CallManager Configuration Settings 3-8Viewing Cisco CallManager Component Versions 3-11CHAPTER4Cisco CallManager Group Configuration 4-1Finding a Cisco CallManager Group 4-2Adding a Cisco CallManager Group 4-4Updating a Cisco CallManager Group 4-5Copying a Cisco CallManager Group 4-6Deleting a Cisco CallManager Group 4-7Cisco CallManager Group Configuration Settings 4-8Cisco CallManager Administration GuideivOL-4659-01
ContentsCHAPTER5Date/Time Group Configuration 5-1Finding a Date/Time Group 5-2Adding a Date/Time Group 5-4Updating a Date/Time Group 5-5Deleting a Date/Time Group 5-5Date/Time Group Configuration Settings 5-7CHAPTER6Device Defaults Configuration 6-1Updating Device Defaults 6-1Device Defaults Configuration Settings 6-3Finding Devices With Non-Default Firmware Loads 6-4CHAPTER7Region Configuration 7-1Finding a Region 7-2Adding a Region 7-3Updating a Region 7-5Deleting a Region 7-6Region Configuration Settings 7-8CHAPTER8Device Pool Configuration 8-1Finding a Device Pool 8-2Adding a Device Pool 8-4Updating a Device Pool 8-5Deleting a Device Pool 8-6Device Pool Configuration Settings 8-8Cisco CallManager Administration GuideOL-4659-01v
ContentsCHAPTER9Enterprise Parameters Configuration 9-1CHAPTER10Location Configuration 10-1Finding a Location 10-2Adding a Location 10-4Updating a Location 10-5Deleting a Location 10-5Resynchronizing a Location Bandwidth 10-7Location Configuration Settings 10-8CHAPTER11Auto-Registration Configuration 11-1Enabling Auto-Registration 11-2Disabling Auto-Registration 11-3Auto-Registration Configuration Settings 11-5Reusing Auto-Registration Numbers 11-7CHAPTER12Survivable Remote Site Telephony Configuration 12-1Finding an SRST Reference 12-2Adding an SRST Reference 12-3Updating an SRST Reference 12-4Copying an SRST Reference 12-5Deleting an SRST Reference 12-6SRST Reference Configuration Settings 12-8Cisco CallManager Administration GuideviOL-4659-01
ContentsPARTRoute Configuration3CHAPTER13Automated Alternate Routing Group Configuration 13-1Finding an AAR Group 13-2Adding an AAR Group 13-3Updating an AAR Group 13-4Deleting an AAR Group 13-5AAR Group Configuration Settings 13-6CHAPTER14Application Dial Rules Configuration 14-1Adding a Dial Rule 14-1Modifying a Dial Rule 14-2Updating a Dial Rule 14-3Deleting a Dial Rule 14-3Reprioritizing a Dial Rule 14-4CHAPTER15Partition Configuration 15-1Finding a Partition 15-1Adding a Partition 15-3Updating a Partition 15-4Deleting a Partition 15-5Partition Configuration Settings 15-7Searching for a Partition 15-9CHAPTER16Calling Search Space Configuration 16-1Finding a Calling Search Space 16-2Adding a Calling Search Space 16-3Updating a Calling Search Space 16-4Cisco CallManager Administration GuideOL-4659-01vii
ContentsCopying a Calling Search Space 16-5Deleting a Calling Search Space 16-6Calling Search Space Configuration Settings 16-8CHAPTER17Route Filter Configuration 17-1Finding a Route Filter 17-2Adding a Route Filter 17-4Updating a Route Filter 17-5Copying a Route Filter 17-6Route Filter Configuration Settings 17-7Adding Route Filter Clauses 17-8Removing Route Filter Clauses 17-9Deleting a Route Filter 17-10Route Filter Tag Descriptions 17-11CHAPTER18Line Group Configuration 18-1Finding a Line Group 18-2Adding a Line Group 18-3Adding Members to a Line Group 18-4Removing Members from a Line Group 18-6Updating a Line Group 18-7Deleting a Line Group 18-8Line Group Configuration Settings 18-10CHAPTER19Route Group Configuration 19-1Finding a Route Group 19-2Adding a Route Group 19-3Cisco CallManager Administration GuideviiiOL-4659-01
ContentsAdding Devices to a Route Group 19-4Removing Devices from a Route Group 19-5Updating a Route Group 19-6Deleting a Route Group 19-7Route Group Configuration Settings 19-9CHAPTER20Route/Hunt List Configuration 20-1Finding Route/Hunt Lists 20-2Adding a Route/Hunt List 20-4Adding Route Groups and Line Groups to a Route/Hunt List 20-6Removing Route Groups and Line Groups from a Route/Hunt List 20-8Changing the Order of Route Groups and Line Groups in a Route/Hunt List 20-10Deleting a Route/Hunt List 20-11CHAPTER21Route Pattern/Hunt Pilot Configuration 21-1Finding a Route Pattern/Hunt Pilot 21-2Adding a Route Pattern/Hunt Pilot 21-4Updating a Route Pattern/Hunt Pilot 21-6Copying a Route Pattern/Hunt Pilot 21-7Deleting a Route Pattern/Hunt Pilot 21-8Route Pattern/Hunt Pilot Configuration Settings 21-9CHAPTER22Translation Pattern Configuration 22-1Finding a Translation Pattern 22-1Adding a Translation Pattern 22-4Updating a Translation Pattern 22-5Copying a Translation Pattern 22-6Cisco CallManager Administration GuideOL-4659-01ix
ContentsDeleting a Translation Pattern 22-7Translation Pattern Configuration Settings 22-8CHAPTER23External Route Plan Wizard 23-1Creating an External Route Plan 23-2Setting the Routing Options 23-2Providing Tenant Information 23-4Entering Location Information 23-5Selecting Gateways 23-6Providing Gateway Information 23-7Generating the External Route Plan 23-9Confirming the External Route Plan 23-10Finishing the External Route Plan 23-11Deleting an External Route Plan 23-12CHAPTER24Route Plan Report 24-1Viewing Route Plan Records 24-2Deleting Unassigned Directory Numbers 24-4Updating Unassigned Directory Numbers 24-5Viewing Route Plan Reports in a File 24-6PARTService Configuration4CHAPTER25Cisco IPMA Configuration Wizard 25-1CHAPTER26Cisco CallManager Attendant Console Configuration 26-1Cisco CallManager Attendant Console Configuration Checklist 26-2Configuring Cisco CallManager Attendant Console Users 26-3Cisco CallManager Administration GuidexOL-4659-01
ContentsFinding an Attendant Console User 26-3Adding an Attendant Console User 26-4Updating or Deleting an Attendant Console User 26-6Cisco CallManager Attendant Console User Configuration Settings 26-7Configuring the ac User 26-8Configuring Pilot Points 26-9Finding a Pilot Point 26-10Adding a Pilot Point 26-11Updating or Deleting a Pilot Point 26-12Resetting a Pilot Point 26-13Pilot Point Configuration Settings 26-15Associating Devices and Pilot Points with the ac User 26-17Configuring Hunt Groups 26-18Adding Hunt Group Members 26-18Configuring Linked Hunt Groups 26-21Updating or Deleting Hunt Group Members 26-22Hunt Group Configuration Settings 26-24Activating the Cisco Telephony Call Dispatcher Service 26-26Activating the CTIManager Service 26-27Cisco CallManager Attendant Console Server Configuration 26-28Viewing Cisco CallManager Attendant Console Performance Monitors 26-30Creating Cisco CallManager Attendant Console Dial Rules 26-30Installing the Plugin on an Attendant PC 26-32Configuring Cisco CallManager Attendant Console Settings 26-33Attendant Console Configuration Settings 26-34Configuring Cisco CallManager Attendant Console System Files 26-36Configuring Held Icon Timers 26-36Using the Attendant Console Configuration Tool 26-37Attendant Console Configuration Tool Configuration Settings 26-38Cisco CallManager Administration GuideOL-4659-01xi
ContentsCHAPTER27Annunciator Configuration 27-1Before You Begin 27-2Finding an Annunciator 27-2Adding an Annunciator 27-4Updating an Annunciator 27-5Copying an Annunciator 27-6Resetting an Annunciator 27-7Deleting an Annunciator 27-7Annunciator Configuration Settings 27-9Customizing an Announcement 27-10CHAPTER28Conference Bridge Configuration 28-1Finding a Conference Bridge 28-2Adding a Software Conference Device 28-4Software Conference Bridge Configuration Settings 28-6Adding a Hardware Conference Device 28-8Hardware Conference Bridge Configuration Settings 28-9Adding a Cisco IOS Conference Bridge Device 28-10Cisco IOS Conference Bridge Configuration Settings 28-12Adding a Cisco Video Conference Bridge Device 28-13Cisco Video Conference Bridge Configuration Settings 28-15Updating a Conference Device 28-16Deleting a Conference Device 28-17Updating Conference Bridge Parameters 28-18Cisco CallManager Administration GuidexiiOL-4659-01
ContentsCHAPTER29Media Termination Point Configuration 29-1Finding a Media Termination Point 29-2Adding a Media Termination Point 29-4Updating a Media Termination Point 29-6Deleting a Media Termination Point 29-7Software MTP Configuration Settings 29-9Cisco IOS MTP Configuration Settings 29-10CHAPTER30Transcoder Configuration 30-1Finding a Transcoder 30-2Configuring a Transcoder 30-4Updating a Transcoder 30-5Copying a Transcoder 30-6Resetting a Transcoder 30-7Deleting a Transcoder 30-8Transcoder Configuration Settings 30-9CHAPTER31Media Resource Group Configuration 31-1Finding a Media Resource Group 31-2Adding a Media Resource Group 31-4Updating a Media Resource Group 31-5Copying a Media Resource Group 31-6Deleting a Media Resource Group 31-7Media Resource Group Configuration Settings 31-9Cisco CallManager Administration GuideOL-4659-01xiii
ContentsCHAPTER32Media Resource Group List Configuration 32-1Finding a Media Resource Group List 32-2Adding a Media Resource Group List 32-4Updating a Media Resource Group List 32-5Copying a Media Resource Group List 32-6Deleting a Media Resource Group List 32-7Media Resource Group List Configuration Settings 32-8CHAPTER33Service Parameters Configuration 33-1Configuring Service Parameters for a Service on a Server 33-2Displaying Parameters for a Service 33-4PARTFeature Configuration5CHAPTER34Call Park 34-1CHAPTER35Call Pickup and Group Call Pickup Configuration 35-1Finding a Call Pickup Group Number 35-2Adding a Call Pickup Group Number 35-4Copying a Call Pickup Group Number 35-5Updating a Call Pickup Group Number 35-6Deleting a Call Pickup Group Number 35-6Call Pickup Configuration Settings 35-7Assigning Call Pickup Group Numbers to Directory Numbers 35-8Cisco CallManager Administration GuidexivOL-4659-01
ContentsCHAPTER36Cisco IP Phone Services Configuration 36-1Finding a Cisco IP Phone Service 36-2Adding a Cisco IP Phone Service 36-4Updating a Cisco IP Phone Service 36-5Deleting a Cisco IP Phone Service 36-6Cisco IP Phone Service Configuration Settings 36-7Adding a Cisco IP Phone Service Parameter 36-8Updating a Cisco IP Phone Service Parameter 36-10Deleting a Cisco IP Phone Service Parameter 36-11Cisco IP Phone Service Parameter Settings 36-12Adding a Cisco IP Phone Service to a Phone Button 36-13CHAPTER37Meet-Me Number/Pattern Configuration 37-1Finding a Meet-Me Number/Pattern 37-1Copying a Meet-Me Number/Pattern 37-4Adding a Meet-Me Number/Pattern 37-5Updating a Meet-Me Number/Pattern 37-6Deleting a Meet-Me Number/Pattern 37-7Meet-Me Number/Pattern Configuration Settings 37-8CHAPTER38Cisco Voice-Mail Port Configuration 38-1Finding a Cisco Voice-Mail Port 38-2Adding Cisco Voice-Mail Ports 38-4Deleting a Cisco Voice-Mail Port 38-5Updating a Cisco Voice-Mail Port 38-6Copying an Existing Cisco Voice-Mail Port 38-7Cisco Voice-Mail Port Configuration Settings 38-8Cisco CallManager Administration GuideOL-4659-01xv
ContentsCHAPTER39Cisco Voice Mail Port Wizard 39-1Adding a New Cisco Voice-Mail Server and Ports 39-1Adding Ports to an Existing Cisco Voice-Mail Server 39-7Deleting Ports from an Existing Cisco Voice-Mail Server 39-9CHAPTER40Message Waiting Configuration 40-1Finding a Message Waiting Number 40-1Configuring Message Waiting 40-4Message Waiting Configuration Settings 40-5CHAPTER41Cisco Voice-Mail Pilot Configuration 41-1Finding a Cisco Voice-Mail Pilot 41-1Configuring the Voice-Mail Pilot Number 41-4Deleting a Voice-Mail Pilot Number 41-4Voice-Mail Pilot Configuration Settings 41-6CHAPTER42Voice-Mail Profile Configuration 42-1Finding Voice-Mail Profiles 42-1Copying a Voice-Mail Profile 42-2Deleting a Voice-Mail Profile 42-3Configuring a Voice-Mail Profile 42-4Voice-Mail Profile Configuration Settings 42-5Cisco CallManager Administration GuidexviOL-4659-01
ContentsPARTDevice Configuration6CHAPTER43Device Configuration 43-1Adding Devices to Cisco CallManager 43-2Restarting or Resetting a Device 43-2CHAPTER44CTI Route Point Configuration 44-1Adding a CTI Route Point 44-2Modifying a CTI Route Point 44-3Deleting a CTI Route Point 44-4Finding CTI Route Points 44-5Resetting a CTI Route Point 44-7CTI Route Point Configuration Settings 44-8CHAPTER45Device Profile Configuration 45-1Finding a Device Profile 45-2Adding a New User Device Profile 45-4Updating User Device Profiles 45-8Deleting a User Device Profile 45-9Updating Autogenerated Device Profiles 45-10Configuring New Directory Numbers for Autogenerated Device Profiles 45-12CHAPTER46Device Profile Default Configuration 46-1Adding a New Device Profile Default 46-2Updating Device Profile Defaults 46-3Deleting a Device Profile Default 46-3Cisco CallManager Administration GuideOL-4659-01xvii
ContentsSubscribing Services to a Device Profile Default 46-4Device Profile Default Configuration Settings 46-5CHAPTER47Gatekeeper Configuration 47-1Finding a Gatekeeper 47-2Adding a Gatekeeper 47-4Deleting a Gatekeeper 47-5Modifying a Gatekeeper 47-6Resetting a Gatekeeper 47-7Gatekeeper Configuration Settings 47-8CHAPTER48Gateway Configuration 48-1Adding Gateways to Cisco CallManager 48-1Adding a Cisco IOS MGCP Gateway 48-3Adding Ports to an MGCP Gateway 48-6Adding FXS Ports to an MGCP Gateway 48-6Adding FXO Ports to an MGCP Gateway 48-8Adding T1-CAS Ports to an MGCP Gateway 48-10Adding a T1 PRI or E1 PRI Device to an MGCP Gateway 48-11Adding a Non-IOS MGCP Gateway 48-11Adding a Cisco IOS H.323 Gateway 48-13Adding an Analog Access Gateway and Ports 48-14Adding a Cisco VG248 Analog Phone Gateway 48-15Gateway Configuration Settings 48-17MGCP Gateway Configuration Settings 48-18FXS/FXO Gateway Configuration Settings 48-21E1/T1 PRI Gateway Configuration Settings 48-26T1-CAS Gateway Configuration Settings 48-44H.323 Gateway Configuration Settings 48-49Cisco CallManager Administration GuidexviiiOL-4659-01
ContentsAnalog Access Gateway Configuration Settings 48-60Cisco VG248 Gateway Configuration Settings 48-64Port Configuration Settings 48-65POTS Port Configuration Settings 48-66Loop-Start Port Configuration Settings 48-69Ground Start Port Configuration Settings 48-71E & M Port Configuration Settings 48-72Finding Specific Gateways 48-75Searching by Device Name 48-75Searching by Description 48-77Searching by Directory Number/Route Pattern 48-78Searching by Calling Search Space 48-80Searching by Device Pool 48-81Searching by Route Group 48-83Searching by Device Type 48-84Modifying Gateways and Ports 48-86Using Dependency Records 48-87Deleting Gateways 48-87Resetting and Restarting Gateways 48-88Updating Gateways and Ports 48-89CHAPTER49Cisco IP Phone Configuration 49-1Configuring Cisco IP Phones 49-2Displaying the MAC Address of a Phone 49-3Adding a Phone 49-4Copying an Existing Phone 49-7Resetting a Phone 49-8Updating a Phone 49-10Deleting a Phone 49-11Phone Configuration Settings 49-13Cisco CallManager Administration GuideOL-4659-01xix
ContentsSearching for User ID 49-28Configuring Speed-Dial Buttons 49-29Speed-Dial Configuration Settings 49-30Configuring Cisco IP Phone Services 49-31Subscribing to a Service 49-31Updating Services 49-32Unsubscribing from a Service 49-33Configuring Service URL Buttons 49-34Adding a Service URL Button 49-34Updating the Service URL Buttons 49-36Finding a Phone 49-37Configuring Directory Numbers 49-39Adding a Directory Number 49-39Updating a Directory Number 49-41Removing a Directory Number From a Phone 49-43Directory Number Configuration Settings 49-45CHAPTER50Trunk Configuration 50-1Finding a Trunk 50-2Adding a Trunk 50-3Deleting a Trunk 50-4Modifying a Trunk 50-6Resetting a Trunk 50-7Trunk Configuration Settings 50-8CHAPTER51Phone Button Template Configuration 51-1Finding a Phone Button Template 51-2Adding Phone Button Templates 51-4Phone Button Configuration Settings 51-5Cisco CallManager Administration GuidexxOL-4659-01
ContentsModifying Phone Button Templates 51-6Renaming a Phone Button Template 51-6Deleting a Phone Button Template 51-7Updating a Phone Button Template 51-9CHAPTER52Softkey Template Configuration 52-1Finding a Softkey Template 52-2Adding Nonstandard Softkey Templates 52-4Adding Application Softkeys to Nonstandard Softkey Templates 52-5Configuring Softkey Positions in a Nonstandard Softkey Template 52-6Modifying Softkey Templates 52-8Renaming a Softkey Template 52-9Deleting a Softkey Template 52-10Updating a Softkey Template 52-11Assigning Softkey Templates to IP Phones 52-12PARTUser Configuration7CHAPTER53Adding a New User 53-1Adding a User 53-2User Configuration Settings 53-3Changing a User Password 53-6Changing a PIN 53-7Configuring Application Profiles 53-7Associating Devices to a User 53-8Associating Auto Attendant Profiles 53-9Associating Cisco CallManager Extension Mobility Profiles 53-10Associating Cisco IP SoftPhone Profiles 53-11Cisco CallManager Administration GuideOL-4659-01xxi
ContentsCHAPTER54Searching the Global Directory 54-1Using Basic Search 54-1Using Advanced Search 54-3CHAPTER55Multilevel Administration Access Configuration 55-1Enabling Multilevel Administration Access 55-2Functional Groups 55-3Adding a Functional Group 55-4Updating a Functional Group 55-5Deleting a Functional Group 55-5User Groups 55-6Adding a User Group 55-7Deleting a User Group 55-8Adding Users to a User Group 55-9Deleting Users from a User Group 55-10User Group Privileges 55-11Assigning Privileges to a User Group 55-12Viewing the Privileges Report 55-13Viewing a User’s Privileges 55-13Configuring Multilevel Administration Access Enterprise Parameters 55-14Exiting Multilevel Administration Access 55-15PARTApplication Configuration8CHAPTER56Plugin Configuration 56-1Installing Plugins 56-2Updating the Plugin URL 56-2Update Plugin URL Configuration Settings 56-3Cisco CallManager Administration GuidexxiiOL-4659-01
ContentsPARTAppendixes9APPENDIXADependency Records A-1Enabling Dependency Records A-1Disabling Dependency Records A-2Accessing Dependency Records A-3Dependency Records Buttons A-5APPENDIXBRemoving a Subscriber Server from Cisco CallManager B-1Remove SQL Replication Information B-2Run RemoveServerFromDB.bat Script on Publisher B-2Run RemoveSubscription.bat Script on Subscriber B-2Remove Redundant DCD Replication Agreements B-3Contents of the RemoveServerFromDB.bat Script File B-3Contents of the RemoveSubscription.bat Script File B-5INDEXCisco CallManager Administration GuideOL-4659-01xxiii
ContentsCisco CallManager Administration GuidexxivOL-4659-01
PrefaceThis preface describes the purpose, audience, organization, and conventions ofthis guide and provides information on how to obtain related documentation.The preface covers these topics: Purpose, page xxv Audience, page xxvi Organization, page xxvi Related Documentation, page xxvii Conventions, page xxviii Obtaining Documentation, page xxix Obtaining Technical Assistance, page xxxi Obtaining Additional Publications and Information, page xxxivPurposeThe Cisco CallManager Administration Guide provides instructions foradministering the Cisco CallManager system. This guide includes descriptions ofprocedural tasks that you complete by using Cisco CallManager Administration.The Cisco CallManager Administration Guide also provides references forcommands to assist you in using Cisco CallManager. This book acts as acompanion to the Cisco CallManager System Guide, which provides conceptualinformation about Cisco CallManager and its components as well as tips forsetting up features by using Cisco CallManager Administration.Cisco CallManager Administration GuideOL-4659-01xxv
PrefaceAudienceAudienceThe Cisco CallManager Administration Guide provides information for networkadministrators who are responsible for managing the Cisco CallManager system.This guide requires knowledge of telephony and IP networking technology.OrganizationThe following table provides the organization of this guide.PartDescriptionPart 1“Cisco CallManager”Contains information about general topics that are related to theconfiguration and operation of Cisco CallManager.Part 2“System Configuration”Contains information on how to configure the system parametersthat are used by Cisco CallManager.Part 3“Route Configuration”Contains information on how to configure route plans inCisco CallManager.Part 4“Service Configuration”Contains information on how to configure services that are usedin conjunction with Cisco CallManager.Part 5“Feature Configuration”Contains information on how to configure user features.Part 6“Device Configuration”Contains information on how to configure devices inCisco CallManager.Part 7“User Configuration”Contains information on how to configure user and directoryinformation.Cisco CallManager Administration GuidexxviOL-4659-01
PrefaceRelated DocumentationPartDescriptionPart 8“Application Configuration”Contains information on how to configure plugin applications andapplication interfaces.Part 9“Appendix”Contains information on how to enable and use dependencyrecords and how to remove the subscriber server.Related DocumentationRefer to the following documents for further information about relatedCisco IP telephony applications and products: Installing Cisco CallManager Release 4.0 Upgrading Cisco CallManager Release 4.0 Cisco IP Telephony Backup and Restore System (BARS) AdministrationGuide Release Notes for Cisco CallManager Release 4.0 Cisco CallManager System Guide Cisco CallManager Serviceability Administration Guide Cisco CallManager Serviceability System Guide Cisco CallManager Features and Services Guide Troubleshooting Guide for Cisco CallManager Cisco IP Phone Administration Guide for Cisco CallManager Bulk Administration Tool Guide for Cisco CallManagerCisco CallManager Administration GuideOL-4659-01xxvii
PrefaceConventionsConventionsThis document uses the following conventions.ConventionDescriptionboldface fontCommands and keywords are in boldface.italic fontArguments for which you supply values are in italics.[ ]Elements in square brackets are optional.{x y z}Alternative keywords are grouped in braces and separatedby vertical bars.[x y z]Optional alternative keywords are grouped in bracketsand separated by vertical bars.stringA nonquoted set of characters. Do not use quotationmarks around the string or the string will include thequotation marks.screenfontboldface screenTerminal sessions and information the system displaysare in screen font.Information you must enter is in boldfacescreenfont.fontitalic screen fontArguments for which you supply values are in italicscreen font.This pointer highlights an important line of text in anexample. The symbol represents the key labeled Control—forexample, the key combination D in a screen displaymeans hold down the Control key while you press theD key. Nonprinting characters, such as passwords, are in anglebrackets.Cisco CallManager Administration GuidexxviiiOL-4659-01
PrefaceObtaining DocumentationNotes use the following conventions:NoteMeans reader take note. Notes contain helpful suggestions or references tomaterial not covered in the publication.Timesavers use the following conventions:TimesaverMeans the described action saves time. You can save time by performing theaction described in the paragraph.Tips use the following conventions:TipMeans the information contains useful tips.Cautions use the following conventions:CautionMeans reader be careful. In this situation, you might do something that couldresult in equipment damage or loss of data.Warnings use the following conventions:WarningThis warning symbol means danger. You are in a situation that could causebodily injury. Before you work on any equipment, you must be aware of thehazards involved with electrical circuitry and familiar with standard practicesfor preventing accidents.Obtaining DocumentationCisco provides several ways to obtain documentation, technical assistance, andother technical resources. These sections explain how to obtain technicalinformation from Cisco Systems.Cisco CallManager Administration GuideOL-4659-01xxix
PrefaceObtaining DocumentationCisco.comYou can access the most current Cisco documentation on the World Wide Web atthis URL:http://www.cisco.com/univercd/home/home.htmYou can access the Cisco website at this URL:http://www.cisco.comInternational Cisco websites can be accessed from this URL:http://www.cisco.com/public/countries languages.shtmlDocumentation CD-ROMCisco documentation and additional literature are available in a CiscoDocumentation CD-ROM package, which may have shipped with your product.The Documentation CD-ROM is updated regularly and may be more current thanprinted documentation. The CD-ROM package is available as a single unit orthrough an annual or quarterly subscription.Registered Cisco.com users can order a single Documentation CD-ROM (productnumber DOC-CONDOCCD ) through the Cisco Ordering rdering place order ordering tool launch.htmlAll users can order monthly or quarterly subscriptions through the onlineSubscription Store:http://www.cisco.com/go/subscriptionOrdering DocumentationYou can find instructions for ordering documentation at this URL:http://www.cisco.com/univercd/cc/td/doc/es inpck/pdi.htmCisco CallManager Administration GuidexxxOL-4659-01
PrefaceObtaining Technical AssistanceYou can order Cisco documentation in these ways: Registered Cisco.com users (Cisco direct customers) can order Cisco productdocumentation from the Networking Products ering/index.shtml Nonregistered Cisco.com users can order documentation through a localaccount representative by calling Cisco Systems Corporate Headquarters(California, U.S.A.) at 408 526-7208 or, elsewhere in North America, bycalling 800 553-NETS (6387).Documentation
iii Cisco CallManager Administration Guide OL-4659-01 CONTENTS Preface xxv Purpose xxv Audience xxvi Organization xxvi Related Documentation xxvii Conventions xxviii Obtaining Documentation xxix Cisco.com xxx Documentation CD-ROM xxx Ordering Documentation xxx Documentation Feedback xxxi Obtaining Technical Ass
