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!"Social Science DivisionNational Park ServiceU.S. Department of the InteriorUnited States Department of the InteriorVisitor Services ProjectNATIONAL PARK SERVICEIN REPLY REFER TO:Shenandoah National ParkVisitor Study# %&'&()' "*' ,)&'-".'/0"1,2, )/"# 3(4"OMB Control Number: 1024-0224Expiration Date: 2011Shenandoah National Park3655 U.S. Highway 211 EastLuray, Virginia 22835-9036July 2011Dear Visitor:Thank you for participating in this important study. Our goal is to learnabout the expectations, opinions, and interests of visitors to ShenandoahNational Park. This will assist us in our efforts to better manage this siteand to serve you.This questionnaire is only being given to a select number of visitors, soyour participation is very important. It should only take a about 20minutes to complete after your visit.When your visit is over, please complete this questionnaire. Seal it in thepostage-paid envelope provided and drop it in any U.S. mailbox.If you have any questions, please contact Margaret Littlejohn, NPS VSPCoordinator, Park Studies Unit, College of Natural Resources, P.O. Box441139, University of Idaho, Moscow, Idaho 83844-1139, phone: 208885-7863, email: littlej@uidaho.edu.We appreciate your help.Sincerely,Martha BogleSuperintendent

!"# % &'%"()%* ' %,(-%./(0 1 *'.(!*2&3(4!"# %&'&()' "*' ,)&'-".'/0"1,2, )/"# 3(4"Your visit to Shenandoah National ParkDIRECTIONSAt the end of your visit:1. Please have the selected individual (at least 16 years old) completethis questionnaire.2. Answer the questions carefully since each question is different.3. For questions that use circles (O), please mark your answer by fillingin the circle with black or blue ink. Please do not use pencil!NOTE: In this questionnaire “personal group” is defined as anyone with whom you are visitingthe park, such as a spouse, family, friends, etc. This does not include the larger groupthat you might be traveling with, such as a school, church, scout, or tour group.1. a) Prior to this visit, how did you and your personal group obtain information aboutShenandoah National Park (NP)? Please mark ( ) all that apply in column (a). ODid not obtain information prior to visit Go to part (b) of this questionb) If you were to visit Shenandoah NP in the future, how would you and yourpersonal group prefer to obtain information about the park? Please mark ( )all that apply in column (b). a) Thisvisitb) FuturevisitOOFriends/relatives/word of mouth4. Seal it in the postage-paid envelope provided.OOInquiry to park concession (lodge/restaurant/gift shop) viaphone, mail, or email5. Drop it in a U.S. mailbox.OOOOOOOOOOOOOOOOOOOOOOOOOInquiry to park via phone, mail, or emailn/aOther, this visit (Specify)n/aOOther, future visit (Specify)Paperwork Reduction Act Statement: The Paperwork Reduction Actrequires us to tell you why we are collecting this information, how we willuse it, and whether or not you have to respond. This information will beused by the National Park Service as authorized by 16 U.S.C. 1a-7. Wewill use this information to evaluate visitor services cooperativelymanaged by Shenandoah National Park. Your response is voluntary. Yourname and address have been requested for follow-up purposes only. Atthe completion of this collection all names and personal information will bedestroyed and in no way be connected with the results of this survey. AFederal agency may not conduct or sponsor and you are not required torespond to a collection of information unless it displays a currently validOMB Control Number. We estimate that it will take an average of 20minutes to complete the survey associated with this collection ofinformation. You may send comments concerning the burden estimates orany aspect of this information collection to Margaret Littlejohn, NPS VisitorServices Project, College of Natural Resources, University of Idaho, P.O.Box 441139, Moscow, ID, 83844-1139; email: littlej@uidaho.edu.Source of informationLocal businesses (hotels, motels, restaurants, etc.)Maps/brochuresNewspaper/magazine articlesPrevious visitsSchool class/programShenandoah NP website: www.nps.gov/shenOther websitesSocial media (e.g., Facebook, Twitter, etc.)State welcome center/visitors bureau/chamber of commerceTelevision/radio programs/DVDsTravel guide/tour book (such as AAA, etc.)c) From the sources marked in column (a), did you and your personal groupreceive the type of information about the park that you needed?ONoOYes Go to Question 2

!"# % &'%"()%* ' %,(-%./(0 1 *'.(!*2&3(4(d) If NO, what type of park information did you and your personal group needthat was not available? Please be specific.2. When did you and your personal group make the decision to visitShenandoah NP? Please mark ( ) one.OOn the day of the visitO2-7 days before the visitO8-30 days before the visitO1-6 months before the visitOMore than 6 months but less than a year before the visitOA year or more before the visit3. a) On this trip, did you and your personal group stay overnight away fromyour permanent residence in Shenandoah NP or in the area within 50miles of any entrance point?OOYesNo Go to Question 4b) If YES, please list the number of nights you and your personal groupstayed.Number of nights inside Shenandoah NPNumber of nights outside park within 50 miles of any entrance pointc) and d) In which types of accommodations did you and your personal groupspend the night(s)? Please mark ( ) all that apply.c) Insideparkd) OutsideparkOOLodge, motel, cabin, rented condo/home, or B&BOORV/trailer campingOOTent camping in developed campgroundOOBackcountry campsiteOOBackcountry cabinOOPersonal seasonal residenceOOResidence of friends or relativesOn/aInside park (Specify)n/aOOutside park (Specify)Accommodation!"# %&'&()' "*' ,)&'-".'/0"1,2, )/"# 3(4"4. a) On this visit, in which activities did you and your personal group participatewithin Shenandoah NP? Please mark ( ) all that apply in column (a). b) Whether or not you and your personal group participated in an activity,please rate the importance of each activity to your visit to Shenandoah NP.Please mark ( ) one for each activity in column (b). Activitya) ParticipatedOb) How important?Not at allimportantSlightly Moderately Very Extremelyimportant important important OOOOOOOOOOOOOOOOStay overnight in a naturalsettingOOOOOOStay overnight in an historicsettingOView wildlife/plantsOOOOOOOOOOOOVisit a national parkOOOOOOOOOOOOOOOOOOOAttend ranger-led programsParticipate in othereducational opportunitiesEnjoy solitudeEnjoy sounds of natureExperience night skyExperience wildernessExplore historic featuresHike 2 hours or moreHike less than 2 hoursOther (Please specify)5. a) How many vehicles did you and your personal group use to arrive atShenandoah NP? Please write “0” if you did not arrive by vehicle.Number of vehiclesb) On this visit, how many times did you and your personal group enterShenandoah NP?Number of entries

!"# % &'%"()%* ' %,(-%./(0 1 *'.(!*2&3(4(c) On this visit, which forms of transportation did you and your personal groupuse to travel between sites inside Shenandoah NP? Please mark ( ) allthat apply. OOOOOPrivate vehicle (car, SUV, pickup, van, etc.)MotorcycleRV (rental or private)Rental vehicle (other than RV)OOOOBicycleOn footSchool busTour bus!"# %&'&()' "*' ,)&'-".'/0"1,2, )/"# 3(4"8. During this visit to Shenandoah NP, how did the following sounds affect yourpersonal group’s park experience? Please mark ( ) one answer for each sound.SoundSounds of aircraftSounds of generatorsSounds of motorcyclesSounds made by other visitorsOther (Please specify)d) During this visit, how many miles did you and your personal group driveinside Shenandoah NP?Other sounds (Please specify)Added toDid notexperienceOOOOOOOOOOOOOOOOOn/aOn/a 6. For this trip, what was the primary reason that you and your personal groupvisited Shenandoah NP area (within 50 miles of any entrance point)? Pleasemark ( ) one.7.No effect9. On this visit to Shenandoah NP, which of the following sites did you and yourpersonal group visit? Please mark ( ) all that apply on the map below.Number of milesOOOOOOO DetractedfromFront Royal (North)Entrance StationDickey Ridge AreaResident of area (within 50 miles of any entrance point)Mathews ArmVisit Shenandoah NP (includes use of park facilities/services/activities)20Visit friends/relatives in areaElkwallow AreaVisit other attractions in areaWhite OakCanyon Area40Big Meadows AreaTravel through to other destinationOld Rag AreaOther (Please specify)a) On this visit, which entrance point did you and your personal group use tofirst enter Shenandoah NP? Please mark ( ) one. b) On this visit, which exit point did you and your personal group use to lastexit Shenandoah NP? Please mark ( ) one. OOOO"##Skyland AreaBusinessa) First entryThornton GapEntrance Station"##Entrance/exit pointFront Royal - North Station (Route 340)Thornton Gap (Route 211)Swift Run Gap (Route 33)Rockfish - South Station (Route 250 and I-64)!!80"&'100 %Lewis Mountain Area!!Loft MountainAreab) Last exitOOOO60 %Rockfish GapEntrace StationSwift Run GapEntrance

!"# % &'%"()%* ' %,(-%./(0 1 *'.(!*2&3(4(10. On this trip, how much time did you and your personal group spend inShenandoah NP? Please list partial hours as !, ", #.Number of hours, if less than 24 hoursORNumber of days, if 24 hours or more!"# %&'(')*(%# (,-*'(.#/(01#2-3-,*0# ,4)5#12. a) Please mark ( ) all of the concession services and facilities that you andyour personal group used during this visit to Shenandoah NP.b) For only those services and facilities that you and your personal groupused, please rate their importance from 1-5.11. a) Please mark ( ) all of the concession services and facilities that you andyour personal group used during this visit to Shenandoah NP.c) For only those services and facilities that you and your personal groupused, please rate their quality from 1-5.b) For only those services and facilities that you and your personal groupused, please rate their importance from 1-5.c) For only those services and facilities that you and your personal groupused, please rate their quality from 1-5.a) Concession service/facility usedMark ( )b) If used,how important?1 Not at all important2 Slightly important3 Moderately important4 Very important5 Extremely importantc) If used,what quality?1 Very poor2 Poor3 Average4 Good5 Very gooda) Concession service/facility usedMark ( ) Campstore/gift shopOFood serviceAssistance from lodging,restaurant, or retail staffElkwallowOGas stationOShowers/laundryOCampstore/gift shopLoft WaysideOFood counterOCampstore/showers/laundrySkylanOGift shopODining room/tap roomORestaurantOGift shopOHorseback ridingOLodgingOLewis Mountain CampgroundOCampstorec) If used,what quality?1 Very poor2 Poor3 Average4 Good5 Very goodBig Meadows WaysideO b) If used,how important?1 Not at all important2 Slightly important3 Moderately important4 Very important5 Extremely important13. a) On this visit to Shenandoah NP, did you and your personal group bringany electronic devices (cell phone, laptop computer, etc.) with you?OYes Go to part (b) of this questionONo Go to part (c) of this questionb) What did you and your personal group use the device(s) for? Please mark( ) all that apply. Big Meadows LodgeOAccess park informationOEntertainmentOGift shopOCall for emergency helpONavigationODining room/tap roomOCommunicate with friends/relatives/others outside parkOLodgingOOther (Please specify)