OVERVIEWStringent CMS andregulatory standardsare here. Is your Food& Nutrition ServicesDepartment ready totake the heat?We know your main focus is on patient safety. But are youaware of the critical role that Food and Nutrition plays inhelping you comply with the CMS Conditions of Participation(CoPs) and other regulatory compliance agencies, includingThe Joint Commission? And the potential risks and fines youface in achieving compliance to meet the standards?VALIDATION DAY IS HERE. ARE YOU PREPARED?It is no longer a matter of whether your hospital will go through a CMS validation survey, but when it willhappen. Morrison Healthcare is here to help you with a total solution that includes assistance with CMScorrespondence, preparing simple and effective plans of correction, satisfying state and federal regulatorswithout overburdening your facility and advocating on your behalf in the face of any serious threats.NOT HAVING THE RIGHT TEAMIN PLACE CAN BE COSTLYYour ability to understand the new requirementsis critical for your success. In fact, failing to meetthe CoPs may result in “immediate jeopardy” andforfeiture of Medicare and Medicaid benefits.PROVEN EXPERTISE MAKESALL THE DIFFERENCEWe have the training and experience to helpyou quickly achieve the necessary performancestandards for: PersonnelNutrition RequirementsFood Safety and SanitationOperational ProficiencyClinical OversightUnderstanding Food & Nutrition from A to Zis what makes us leaders in the industry. Ourexperts will work with your team to be 100%compliant in the following areas:Food Storage and Handling, including temperature control,labeling, time & date compliance and complete logs.Food Production, including correct cooling processes,thermometer calibration, labeling, cutting boardrequirements and fire safety for everything from icemachines to dish washers.Meal Preparation for patients, families, staff and retailapplications.Plus, Wellness Awareness and offerings, Clinical NutritionManagement, Disaster Planning, QAPI Planning and more.“.We have the expertise to help you identifyand remedy many of the regulatory challenges”Hospitals are required to be in compliance with the Federal requirements set forth in the MedicareConditions of Participation (CoPs) in order to receive Medicare/Medicaid payment. The goal of ahospital survey is to determine if the hospital is in compliance with the CoPs set forth at 42 CFR Part 482.Certification of hospital compliance with the CoPs is accomplished through observations, interviews,and document/record reviews. The hospital survey is the means used to assess compliance with Federalhealth, safety, and quality standards that will assure that the beneficiary receives safe, quality care andservices. [1]

RISKS TO HOSPITALS & HEALTH SYSTEMSFailing to meet the new CMS standards can have dire consequences for your hospital.Hospitals that fail to meet the CoPs or find themselves in “immediate jeopardy” will have to forfeitgovernment funding and Medicare/Medicaid reimbursements. They will also be forced to make costlyadjustments in order to achieve compliance after the fact.FINANCIAL IMPACT IS JUSTTHE BEGINNINGIn addition to heavy monetary damages,hospitals that fail to meet the new CMSstandards could face negative publicityand in a “worse-case” scenario, evenhave to shut down. Keep in mind thatthe risks not only affect the patientsand their families, but also the hospitaldoctors, nurses and staff as well.A PROVEN SOLUTIONMorrison Healthcare has a proven method of identifying problematic or at risk patient Nutrition andFood Service safety issues and resolving them. The process includes collecting data, analyzing theinformation and developing a Quality Assurance Performance Improvement plan (QAPI). Features of theprocess may involve:Conducting mock surveys with Morrison regulatory experts andoperators to determine what issues are most critical, and evaluatefrom a system perspective as to what needs immediate correction.Creating a targeted action plan for your hospital’s review.Forming a team of 5-7 Morrison experts who will work with your teamuntil the plan is complete and deficiencies are fully remedied.“.Even a seeminglysmall breach in criticalactions or at criticaltimes can kill or severelyinjure a patient, andrepresents a critical orsevere health or safetythreat.” [1]Offering additional levels of engagement for your consideration.Morrison has the ready resources, industry expertise and proven reputation to address your currentregulatory challenges and help you achieve certification of hospital compliance. We can also provideyou with Compliance Regulatory Statements from prominent hospital systems, along with PerformanceImprovement Measures, as examples of processes used to meet and exceed regulatory compliantmetrics.Now is the time for you to utilize our resources and benefit your organization – before it’s too late.CMS has the authority to take an enforcement action when CMS determines that a MedicarePlan either: substantially fails to comply with program and/or contract requirements, is carryingout its contract with CMS in a manner that is inconsistent with the efficient and effectiveadministration of program requirements, or no longer substantially meets the applicableconditions of the Medicare program. Enforcement actions include: Civil money penalties (CMP) Intermediate sanctions (i.e., marketing, enrollment, payment suspensions), and Contract terminations[1] State Operations Manual, Appendix A. Survey Protocol, Regulations and Interpretive Guidelines for Hospitals.

COMPASS ONE HEALTHCAREHEAR WHAT THEY HAVE TO SAYTHE COMBINATION THAT WORKSMorrison Healthcare and Crothall Healthcare are closely aligned and provide a seamless approachto hospital and health system clients with specialized food, nutrition and support services.More than 300 major U.S. hospitals and health systems are utilizing the combined services ofMorrison and Crothall, including Alta Bates Summit Health System, Community Health Systems,Inova Health System, Mount Sinai Health System - The Mount Sinai Hospital, Novant Health andSentara Healthcare.“Morrison and Crothall are experts in food, nutrition and support services. Wehave always worked together as sister sectors within Compass Group and are nowleading clients in the direction of joint services by leveraging the strength of ourspecialization and expertise, side-by-side under the Compass global brand.”- Tim PierceCEO, Morrison HealthcareOUR SERVICESEnvironmentalWe are the market leader because our standardized protocols create clean, disinfected rooms thatcontribute to Infection Prevention and patient engagement. Crothall has the only national team of PatientExperience managers who specialize in patient satisfaction to drive HCAHPS scores and Value-BasedPurchasing decisions.Laundry & LinensWe are also the market leader in laundry processing for healthcare facilities across America. With almost30 processing plants and hundreds of years of combined laundry experience we build cost-effective andefficient programs that optimize linen utilization.Patient TransportationCrothall is the PT market leader because we squeeze out precious minutes to enable clinical staff to focuson healing. We have the only national call center offering 24/7/365 service to every corner of America nomatter the size of the facility. And, our Patient Experience managers create defining moments for patientsto improve experiences and HCAHPS scores.Healthcare Technology SolutionsWe are the fastest growing medical and digital equipment service provider because we create NoticeableOutcomes for nurses, patients and our Clients. As an agnostic consultant we recommend and repair thebest solution for every need no matter the manufacturer.Facilities ManagementOur experts maintain and optimize your plant with efficient maintenance, as well as energy & assetmanagement. We also contribute to perceptions of clean by patients and family alike with cosmeticmaintenance throughout the facility that drives HCAHPS scores.“Morrison Healthcare has been providing foodservice at Alta Bates Medical Center sinceDecember of 2011. Initially, Morrison partneredwith Alta Bates in a temporary managementrole that expanded into a full service contract asthey helped Alta Bates implement programs andstandardize aspects of our food and nutritionprogram. I would be happy to recommend theirattention to quality improvements, regulatorycompliance, cost savings, and to customerservice.Morrison mobilized a team on short notice toaddress internal survey results and developan action plan to implement standardizedapproaches and that would quickly get AltaBates to survey readiness. Some of themeasures they were instrumental in were: retailcafé improvements, enhanced café offeringswith a redesigned menu structure, completelyredesigned a patient menu adding flexibility andchoice for our patients, passed CMS inspectionin Feb 2012, ongoing food service trainingfor our managers, supervisors, and staff andMorrison’s management team melds seamlesslywith our own team participating in Hospitalfunctions.I would be happy to recommend Morrison forboth short term immediate results as well asdeveloping long term strategy and plan to bringgreat results in cost, quality and service to ourfood and nutrition department.”Dave LawsonAdministrative Director of Support ServicesAlta Bates Summit Medical Center“Morrison has recently provided interim serviceto Alameda County Medical Center for May2012 ongoing on a month to month basis toassist ACMC in a recent CMS visit that foundseveral areas in food service that were not upto standard and could possibly result in largerinfractions if not fixed immediately.After a CMS visit at ACMC, the hospital wasgiven several areas that needed improvementand suggested that an outside contractor suchas Morrison be brought in to help implementthe programs and recommendation mentioned.Areas to focus on, but not limited to, from CMS’perspective were: overall managements of theFood and Nutrition Department, compliancewith HACCP standards, labeling and Q/Aprocedures, inconsistent temperatures, foodstorage and handling, infection control and dietmanual procedures.The leadership of ACMC has been happy withMorrison’s performance thus far, and the unionleadership has shown great respect to whatMorrison has done and the manner in which thetransition was conducted.”Morrison Healthcare ClientAlameda County Medical CenterI would be happy torecommend Morrison for bothshort term immediate resultsas well as developing longterm strategy and plan to bringgreat results in cost, qualityand service to our food andnutrition department.”- Dave Lawson


Aug 16, 2016 · Morrison Healthcare and Crothall Healthcare are closely aligned and provide a seamless approach to hospital and health system clients with specialized food, nutrition and support services. More than 300 major U.S. hospitals and healt