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INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYTHE CHALLENGESOF TODAYCONNECTIVITYConnectivity has never been morecrucial to society than now.Since the start of the Covid-19 crisis, millions of peopleacross Europe have been relying on our advanced broadbandservices to run their businesses or work from home, educatetheir children remotely and stay connected to families,friends and communities. Now, even as stay at homemeasures begin to relax and businesses and consumersadjust, our networks are still providing a critical lifeline tomillions of households and businesses. The true power ofconnectivity is clearer than ever before and as a business wewant to ensure that everyone has digital access.PERFORMANCE SUMMARYDIVERSITY,EQUITY &INCLUSIONENVIRONMENTALPROTECTIONGlobal climate change is alreadyhaving observable effects on ourenvironment: variable climaticconditions, harsher weather eventsand biodiversity loss are all signsthat things need to change and“business as usual” is no longergood enough.Social movements like BlackLives Matter and #MeToo haveserved to elevate the issuesaround DE&I into the mainstreamnews and daily conversations.At the same time the global pandemic has exacerbatedissues of injustice around the world. At Liberty Global weknow that our core strength lies in our diverse workforceand that’s why we are making DE&I a priority on ouragenda. Our businesses can play a key role in creatingcommunities where everyone is welcome and everyonehas the same opportunity to thrive.We all have a responsibility to take action and protectour planet. As a business that believes in the power oftechnology for good, we know that technological innovationand collaboration will be key to saving our planet. We areworking hard to ensure that as our business grows, ourenvironmental impact does not and we are taking action byreducing greenhouse gas emissions, improving our energyefficiency and reducing waste generation.9

INTRODUCTIONO U RR SS T RR ATAT E G YD I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARYOUR STRATEGYHelping createa bettertomorrow10

O U R S T R AT E G YINTRODUCTIOND I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARYHighOUR MATERIAL ISSUESBusiness EthicsPrivacy & DataSecurityDiversity& InclusionImportance to stakeholdersLabour Practices& Human RightsTalent Attraction& DevelopmentIn 2019 we conducted a new materiality study toensure that our strategic direction continues toreflect the changing interests and expectationsof our business leaders and stakeholders. Weconsulted stakeholders including customers,employees, investors, policy makers, suppliers,industry associations and non-governmentalorganisations (NGOs) to understand their prioritiesand expectations.EnergyEfficiencyGreenhouse GasEmissionsEnvironmental ProductSustainabilitySocial ProductResponsibilityElectronicWaste ReductionTo do this, we conducted an analysis of factorsthat affect our material impacts including:Customer Health &SafetyMediaResponsibilityLowSupply Chain RiskManagementLowHighBusiness impactCOLOUR KEY:Digital InclusionResponsible ConnectivityOther responsible business issuesWe want to ensure that weare constantly focused on themost significant sustainabilityimpacts of our business asthey affect our stakeholdersand communities. The material priorities generated throughengagement with local stakeholders in ouroperating companies: Virgin Media, UPC, Telenetand VodafoneZiggo; A peer review of leading telecommunicationscompanies and the issues they presentas material for their businesses and theirassociated social impacts; General priorities defined by sustainabilityframeworks such as the Global ReportingInitiative (GRI) and the Sustainability AccountingStandards Board (SASB); Material issues identified by Environmental,Social and Governance (ESG) ratings andstandards Global E-Sustainability Initiative (GeSI)materiality report; and Identified our business impact on society (ESG)with cross functional team of experts in ouroperations.We, therefore, recognise the top eight topics as keyimpacts to be addressed by our CR framework andstrategy, as well as the focus of our sustainabilityreporting to stakeholders. We will be conductinga refresh of our materiality in 2021 as the eventsof 2020 might influence some changes to the keytopics that are relevant to our businesses.GRI 101.1-3, 102.9, 102.46-47, 415.111

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYCONNECTEDPURPOSEAt Liberty Global, we believethat the connections we arebuilding today are helpingcreate a better tomorrow.We want to be a force for good for our people,communities and society. By designing nextgeneration digital solutions in a responsible,inclusive and sustainable way, we can protect ourenvironment and help progress society.2020 changed everything, including shifting ourfocus and evaluating how our business can lead theway to a sustainable and inclusive future for all. Weare in the process of assessing our purpose andrefreshing our materiality to ensure our strategicdirection continues to reflect the changinginterests and expectations of our stakeholders.DIGITALPROGRESSF U T U R E M A K E R S Creating exciting ways to sharethe skills needed to thrive inthe digital economy and createa positive social impact.COLLECTIVESOLUTIONSBringing people togetherto use digital technologyto solve the most pressingissues facing society.ORIGINAL THINKERS Supporting and investing ininnovators and entrepreneursto use digital technology toinspire social change.GIGABIT SOCIETYUtilising the power ofgigabit speed broadbandto drive a more sustainableand inclusive society.PERFORMANCE SUMMARYRESPONSIBLECONNECTIVITYTRUSTED PRODUCTSProtecting our customers’personal data, helping keepchildren safe online andmaking our services easierto use and more accessible.EMPOWERINGPEOPLEDeveloping the talents of ourpeople and inspiring colleaguesto make a difference in thecommunities where we operate.S U S TA I N A B L EGROWTHWorking to ensure thatas our business grows,our environmentalimpact does not.D I V E R S I T Y, E Q U I T Y &INCLUSIONBe a leader for diversity,equity and inclusion bybuilding strong communitiesand connections together.GRI 101.1-312

INTRODUCTIONO U R S T R AT E G Y2020HIGHLIGHTSD I G I TA L P R O G R E S SThroughout 2020, our people cametogether to support our ConnectedPurpose strategy. Their collectiveefforts were rewarded with resultsthat make a significant differenceacross all our operating regions.Here are some of the highlights:GRI 303.367POINT SCORE AWARDEDBY THE DOW JONESS U S TA I N A B I L I T Y W O R L D I N D E Xa two point increase over last year andplacing us in the 97th percentile. 4ME M P LOY E E R E S P O N S E F U N Dcreated to support our employees andtheir families during the pandemic.RESPONSIBLE CONNECTIVITYWE REFURBISHED2,116,398MILLION UNITSPERFORMANCE SUMMARYACHIEVEDA- SCORE& L E A D E R S H I P C AT E G O R YAs part of Carbon Disclosure Project’sclimate programme.avoiding approximately 3,459 metric tons of wastethat would otherwise have been sent to recycling.WE’VE DEVELOPED SCIENCE-BASEDTA R G E T S T O R E D U C E C A R B O NEMISSIONS IN ALIGNMENT WITHT H E 2 0 1 5 PA R I S AG R E E M E N T.We improved our overallenergy efficiency by44%50%IN 2020REDUCTIONas a minimumfor Scope 1 and 2emissions by 2030Reduce Scope 1 and2 as a minimum by80%BY 2050Virgin Media’s UK Scope commitmentwrapped in 2020, having exceeded its initialtarget, by supportingMINI 4K BOX WINSSUSTAINABILITYAWARD FROM DIGITALTV EUROPE1,204,427disabled people to gain skills and confidence toget in and stay in employment, through theSupport to Work service.13

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARYOUR BIG AMBITION:DIGITALPROGRESSHarnessing thepower of our gigabitbroadband networksto improve lives andsolve some of society’sbiggest challenges.14

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARYWHAT DIGITALPROGRESSMEANS TO USWe believe that everyoneshould benefit from broadbandconnectivity.Our gigabit broadband networks are dramaticallyimproving lives by revolutionising healthcare,changing the way we work, enriching socialinteractions and helping fight climate change.We understand that our role is more than justconnectivity, it is also about providing people withthe skills they need to develop in the digital world.Our digital inclusion programmes are creatingexciting ways to learn new skills needed to thrivein the digital economy and create a positive socialimpact. We do this with a passion for deliveringopportunities to young people, small businessentrepreneurs and charitable organisations.The pandemic exposed digital inequities whichonly reinforce social inequalities. By empoweringdisadvantaged communities throughout ourmarkets with affordable ‘Essential Broadband’and partnering with organisations to offersupport with laptop and other devices, wecan enable all people to benefit from a digitalsociety now that’s Digital Progress.D I G I TA L S T O R I E S :Building a GigaWorldSupporting our communitiesthroughout the pandemicCreating a limitless futurethrough digital educationSupporting the next generationof digital mastermindsThink BIGGRI 203.215

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SBuilding a GigaWorldOUR GIGABITBROADBAND NETWORKSHAVE NEVER BEENMORE IMPORTANT THANDURING THE COVID-19PANDEMICGigabit broadband is enriching digital and socialinteractions, improving many aspects of life. As weadapt to hybrid ways of working, gigabit broadbandhelps provide greater autonomy and flexibility whilereducing our carbon impact from commuting,helping to fight climate change.Fast, secure and reliable broadband connectionsare essential for home learning, home working,entertainment and leisure. Liberty Global hasfurther committed to bring gigabit speeds tomillions of homes across our European footprintas we help governments build communities andeconomies back better.Over 33 million of the homes and businessesserved by our networks in Europe will be capableof gigabit speeds with the deployment of the latestDOCSIS 3 technology.At the end of 2020, 96% of our networks acrossour footprint (including VodafoneZiggo) are readyfor customers to upgrade to 1Gbps Speeds. VirginMedia has been busy upgrading its network in2020 city by city, and the UK operations areon track to bringing next-generation gigabitbroadband to its entire UK footprint by the endof 2021. As the UK’s largest gigabit broadbandprovider, Virgin Media is therefore helping theUK Government meet its ambition to get gigabitbroadband to 85% of homes by 2025.RESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARYGigabit Connect BoxLiberty Global’s cutting-edge “GigabitConnect Box” router brings 50% moredata through the same pipe, intelligentlymanaging connections to devices for fasterbroadband and WiFi. The gigabit serviceallow customers to download an Ultra HighDefinition 4K film at a dramatically quickerrate, and use multiple streaming devices atthe same time. The fast connection opensup a world of possibilities, including cloudbased gaming, 8K streaming, remote healthtelemonitoring and advanced telepresence,which could enable consumers to go ‘virtualreality shopping’ or watch live broadcasts ofholographic sports events.50%M O R E D ATAis delivered through the samepipe, intelligently managingconnections to devices forfaster broadband and WiFi16

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SSupporting our communitiesthroughout the pandemicTHE COVID-19 PANDEMICIS CHALLENGING USIN WAYS WE COULDNEVER HAVE IMAGINED.AS A PROVIDER OFCONNECTIVITY WEARE CONSCIOUS OFOUR CRITICAL ROLETHROUGHOUT THIS CRISIS.Across our operations we are supporting ourcommunities wherever possible and keepingeveryone connected to what matters most family, friends, and community.RESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARYThese are just a few of the wayswe have supported our customers:UPC SLOVAKIAUpgrading all customersto 150 Mbps, at noextra costPrioritising support forhospitals and critical servicesFirst and foremost, we have been tireless inour efforts to support critical health and safetyinfrastructures, and to keep our people andcustomers safe. We are ensuring that our networksremained resilient for hospitals, first responders andpublic safety information services. We extended andenhanced our connectivity services for critical publicservices such as the NHS hospitals in the UnitedKingdom, and provided cyber-security technologyto hospitals in Ireland. In Belgium, we worked withelderly care homes to connect residents throughrobotic virtual communication tools to their families,and provided Yelo TV to over 1,000 hospitals andnursing homes to help relieve isolation.Keeping our employees and customers safe bystrictly adhering to the local government andhealth advice is paramount. We are continuouslymonitoring, reviewing and adjusting the way we workto ensure the highest level of safety is being followed.VIRGIN MEDIAIRELANDProviding free publicWiFi hotspots incommunities acrossIrelandVIRGIN MEDIA UKUnlimited minutes anda 10GB data boost tomobile customersin the UKVODAFONEZIGGOSpecial telephone helpdeskfor the elderly to helpwith digital skills andbeyondUPC SWITZERLANDProviding free speedupgrades to 100 Mbpsto all customersTELENETOffering double datato mobile customersuntil the end of thelockdown period(continues on next page)17

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYCaring for our familyEssential BroadbandAs countries locked down due to the Covid-19crisis, Liberty Global created a response fundto help employees and their families whowere significantly affected by the pandemic.The program was initially funded by LibertyGlobal’s executive leadership team and boardof directors, who donated 2 million out oftheir 2020 salaries and director fees, including 1 million from CEO Mike Fries. Additionally,Liberty Global matched all donations, bringingthe total amount to 4 million. All Liberty Globalemployees were eligible to submit applicationsfor assistance and more than 2,300 grants havebeen paid out since April 2020.The pandemic reinforced what access toconnectivity means; now is the time to take actionand ensure that everyone has access to reliableand affordable internet. Telenet, Virgin Media UKand UPC Poland kicked off programmes in 2020to support disadvantaged communities withassistance to get connected. Not being connectedmeans missed opportunities for education,employment, health and public services as well asthe essential digital skills that are necessary forsocial participation in our modern digital society.Supporting education andremote learningSchool closures and the switch to remotelearning was tough on families. Not only weremany schools not prepared, many familiesalso experienced hardships as households hadto quickly adapt to having multiple devicesand connectivity to support. Across all ouroperations we supported teachers with remotelearning tools and support, free WiFi vouchersfor disconnected teachers and students, anddonated laptops to keep students learning. Weeven got inventive with our digital coding clubsand took all those classes online. As 2020 cameto a close we saw many schools opening backup and we are happy to see kids reconnectingon the playgrounds and in classrooms.PERFORMANCE SUMMARY“ W E K N O W T H AT T H E S E A R ET O U G H T I M E S A N D T H AT T H E R EARE MANY PEOPLE FINDING ITM O R E D I F F I C U LT T O M A K E E N D SM E E T A N D FA C I N G F I N A N C I A LU N C E R TA I N T Y. AT T H E S A M ETIME, THE ROLE OF BROADBANDI N H E L P I N G P E O P L E T O S TAYCONNECTED HAS NEVERBEEN CLEARER. WHETHERIT’S KEEPING IN TOUCHW I T H F R I E N D S A N D FA M I LY,FINDING ADVICE AND SUPPORTOR SEARCHING FOR JOBSA N D W O R K I N G R E M O T E LY –BROADBAND UNDERPINS IT ALL.WITH THIS ALL IN MIND, WEW A N T E D T O M A K E S U R E T H ATTHOSE CUSTOMERS RECEIVINGB E N E F I T P AY M E N T S W E R E A B L ETO ACCESS RELIABLE, HASSLEFREE CONNECTIVITY WITHENOUGH SPEED TO CARRY OUTE S S E N T I A L O N L I N E A C T I V I T I E S .”- Jeff DoddsChief Operating Officer at Virgin Media18

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SCreating a limitless futurethrough digital educationEVERYONE IS WELCOMEBECAME THE CENTRALTHEME OF THE 9TH ANNUALCOOLEST PROJECTSTECHNOLOGY FAIR, WHICHQUICKLY ADAPTED ANDMOVED TO AN ONLINEFORMAT PROVING THATDESPITE MANY EVENTSBEING CANCELLED DUETO COVID-19, DIGITALEDUCATION AND CREATIVITYCANNOT BE STIFLED.As a business that values technology education,as a means of self-expression and advancement,we are so proud to share and celebrate the effort,enthusiasm, and creativity of young peoplewho have turned their ideas into reality usingtechnology.While we missed meeting the makers in person,moving online meant that young people from allover the world were able to participate. Despite thepandemic, Coolest Projects 2020 was bigger andbetter than anything we anticipated. Participationgrew an impressive 50%, an incredible 560 projectswere submitted from 39 countries all of which wereshowcased for the world to see, making this year’sevent a truly inclusive and global movement.RESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARY39COUNTRIESparticipated with atotal of 560 projectssubmittedThe calibre of the projects was nothing short ofgenius; from a sign language translating bionicglove bridging the gap between the speaking anddeaf communities, to a mobile application to helpmedical workers classify bio-medical waste inthe correct way ensuring a safe community, to ascratch video dedicated to celebrating women’sachievements and raising awareness of the fightagainst discrimination and inequality.19

INTRODUCTIONO U R S T R AT E G YD I G I TA L P R O G R E S SRESPONSIBLE CONNECTIVITYPERFORMANCE SUMMARYSupporting the next generationof digital mastermindsTODAY’S YOUNG PEOPLEARE SEEN AS DIGITALNATIVES – INTUITIVETECHNOLOGY USERS FROMBIRTH. YET OFTEN, THEYAREN’T EXPOSED TO THEDIGITAL SKILLS OR STIMULITHAT ENABLE THEM TOFULLY PARTICIPATE INOUR DIGITAL ECONOMYAND TRULY IMPACT THEIRCOMMUNITIES. WE AREMAKING IT OUR GOAL TOCHANGE THAT.Together with IT Randsteden and Slim.nl wesponsored the 2020 SteamCup Challenge in theNetherlands to inspire young coders to thinkabout using coding and technology to improvetheir cities. The global pandemic couldn’t holdback the 400 young coders who inspired us withtheir Smart City inventions in an online showcase.Our Future Makers Award went to Team Octo fromPicasso Lyceum in Zoetermeer. Their winning ideaused living green walls and roofs on buildings asa way to collect and reuse rain water. This SmartCity solution takes into account all aspects ofclimate change and the effects on water.We were blown away by all the entries - frompreventing traffic congestion, to increasingthe sustainability and safety of roads, to usingseagrass to reduce carbon dioxide, to combatrising sea levels.400 YO U N G C O D E R Sweren’t held back by thepandemic and inspired us withtheir Smart City inventions inan online showcaseLearning to code provides an opportunity to shap

CORPORATE RESPONSIBILITY REPORT 2020. CONTENTS. Introduction03 Our Strategy 10 Digital Progress 14 . KPMG’s full statement, including a summary of the work it performed, is available on our website. Our 2020 GRI Standards Content Index, E