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EDUSAT LEARNING RESOURCE MATERIALONMANAGEMENT INFORMATIONSYSTEMS5th SemesterComputer Science EngineeringAccording to S. C. T. E &V. T. Syllabus for Diploma StudentsPrepared By:SRI RAMESH CHANDRA SAHOO, Sr. Lect. CSE/ITU.C.P.ENGG.SCHOOL, BERHAMPURSMT NAYANA PATEL, PTGF CSE/ITU.C.P.ENGG.SCHOOL, BERHAMPURMISS SASMITA MISRA, PTGF CSE/ITU.C.P.ENGG.SCHOOL, BERHAMPURCopy Right DTE&T, Odisha

CONTENTSCHAPTER-1 . 7MANAGEMENT INFORMATION SYSTEMS: AN OVERVIEW . 71.1. INTRODUCTION . 71.2. MANAGEMENT INFORMATION SYSYEM . 71.2.1. Management . 71.2.2. Information . 81.2.3. System . 91.3. DEFINITIONS OF MIS. . 91.4. FRAMEWORK FOR MIS ORGANISATION AND MANAGEMENT TRIANGLE . 101.4.1. Levels of Management . 101.5. INFORMATION NEEDS AND ITS ECONOMICS . 101.5.1. Information Classification . 111.6. SYSTEMS APPROACH . 111.6.1. Classification of systems. 121.6.2. System life cycle . 131.7. MEANING AND OBJECTIVES OF MIS . 131.7.1. Categories of MIS: . 141.7.2. MIS and Organisation Structure: . 141.7.3. Classification of MIS . 151.7.4. Implementation of MIS . 161.8. DISADVANTAGES OF INFORMATION SYSTEM . 171.9. APPROACHES OF MIS DEVELOPMENT . 171.10. CONSTRAINTS IN DEVELOPING AN MIS. 181.11. MIS AND USE OF COMPUTER . 181.12. LIMITATIONS OF MIS. 191.13. COMPUTER BASED INFORMATION SYSTEMS. 19CHAPTER-2 . 21INFORMATION SYSTEMS FOR DECISION MAKING . 212.1. INTRODUCTION . 212.2. TRANSACTION PROCESSING SYSTEM . 212.3. MANAGEMENT INFORMATION SYSTEMS. 232.3.1. Decision Making In MIS . 232.4. INTELLIGENT SUPPORT SYSTEMS . 252.4.1. Decision support system: . 252.4.2. Executive information systems: . 252.4.3. Artificial intelligence and Expert systems: . 262.5. OFFICE AUTOMATION SYSTEM . 26CHAPTER-3 . 29COMPUTER HARDWARE FOR INFORMATION SYSTEMS . 293.1. INTRODUCTION . 293.2. BASICS OF DATA REPRESENTATION . 293.3. TYPES OF COMPUTERS . 303.4. BASIC COMPONENTS OF COMPUTER SYSTEMS . 313.5. FACTORS TO BUY A PC: . 35CHAPTER-4 . 36COMPUTER SOFTWARE FOR INFORMATION SYSTEMS . 36i

4.1. INTRODUCTION . 364.2. PROGRAMMING LANGUAGES. 364.2.1. Object oriented programming . 384.2.2. Visual Programming: . 394.3. CLASSIFICATION OF SOFTWARE: . 394.3.1. System Software . 394.3.2. Application Software: . 404.4. ROLE OF SOFTWARE IN PROBLEM SOLVING . 414.5. CRITERIA FOR INVESTMENT IN HARDWARE AND SOFTWARE . 41CHAPTER-5 . 43DATA COMMUNICATIONS SYSTEM . 435.1. INTRODUCTION . 435.2. TELECOMMUNICATIONS SYSTEM . 435.2.1. Telecommunications Channels . 435.2.2. Telecommunications Media . 445.3. DATA COMMUNICATIONS HARDWARE . 445.4. DATA COMMUNICATIONS SOFTWARE . 455.5. COMMUNICATION NETWORKS . 455.5.1. Private Branch Exchanges (PBXs) . 465.5.2. Integrated Services Digital Networks (ISDNs): . 465.5.3. Local Area Networks (LANS) . 475.5.4. Wide Area Networks (WANS) . 475.5.5. Value Added Networks (VANS) . 485.6. DISTRIBUTED SYSTEMS . 485.7. TOPOLOGY OF COMPUTER NETWORK . 495.8. PROTOCOLS AND NETWORK ARCHITECTURE . 515.9. OPEN SYSTEM INTERCONNECTION (OSI) . 525.10. NETWORK MANAGEMENT:. 53CHAPTER-6 . 55DATABASE MANAGEMENT TECHNOLOGY . 556.1. INTRODUCTION . 556.2. DATA AND INFORMATION . 556.3. DATA HIERARCHY . 556.4. METHODS FOR ORGANISING DATA IN FILES . 566.4.1. Sequential File Organisation . 576.4.2. Direct File Organisation. 576.4.3. Indexed-Sequential File Organisation. 576.5. LIMITATIONS OF FILE BASED SYSTEMS . 586.6. DATABASE AND DATABASE MANAGEMENT SYSTEMS . 586.6.1. Advantages of database. 596.6.2. Disadvantage . 596.6.3. Data management. 596.6.4. Differences between databases and traditional files . 606.6.5. Components of a DBMS . 606.6.6. Database Models . 616.7. OBJECT ORIENTED DATABASE STRUCTURE . 646.8. ERD DIAGRAM . 656.9. FOURTH GENERATION OF PROGRAMMING LANGUAGE . 676.10 RECENT DEVELOPMENT IN DATABASES . 676.10.1 Distributed databases . 67ii

6.10.2 Client server architecture . 686.10.3 Object oriented databases. . 686.10.4 Multimedia databases. 686.11. PRINCIPLE OF DATABASE MANAGEMENT . 686.12. THE DATABASE ADMINISTRATOR . 68CHAPTER-7 . 69CLIENT-SERVER COMPUTING . 697.1. INTRODUCTION . 697.2. DEFINATION OF CLIENT-SERVER COMPUTING. 697.3. COMPONENTS AND FUNCTION OF A CLIENT SERVER SYSTEM . 697.4. DEVELOPMENT OF CLIENT-SERVER SYSTEM . 717.5. CLIENT-SERVER SECURITY . 727.6. CLIENT-SERVER COSTS COMPUTATIONS . 727.7. ADVANTAGES OF CLIENT-SERVER SYSTEM . 727.8. DISADVANTAGES/OBSTACLES OF A CLIENT-SERVER SYSTEM . 73CHAPTER-8 . 74DECISION SUPPORT SYSTEM . 748.1. INTRODUCTION . 748.2. DEFINATIONS . 748.3. EVOLUTION OF DSS: . 758.4. OBJECTIVES OF DSS. 768.5. CLASSIFICATION OF DSS. 768.6. CHARACTERISTICS OF DECISION SUPPORT SYSTEM (DSS) . 778.7. COMPONENTS OF A DSS . 778.7.1. Database Management System (DBMS) . 778.7.2. Model Management system . 778.7.3. Support Tools . 788.8. FUNCTIONS OF A DSS . 788.9. DEVELOPMENT OF DECISION SUPPORT SYSTEMS. 798.10. GROUP DECISION SUPPORT SYSTEMS . 808.11. EXECUTIVE INFORMAION SYSTEMS. 808.11.1. Characteristics of an EIS. 808.12. SUCCESS CRITERIA FOR DSS/EIS: . 818.13 RELATIONSHIP BETWEEN MIS AND DSS . 818.14 DSS MEASURES OF SUCCESS IN ORGANISATIONS:. 818.15 APPLICATION OF A DSS . 828.16. TPS, MIS, DSS, AND EIS: . 838.17. FUTURE DEVELOPMENT IN DSS . 83CHAPTER-9 . 84OFFICE INFORMATION SYSTEMS . 849.1. INTRODUCTION . 849.2. OFFICE AUTOMATION . 849.3. OFFICES AND OFFICE SYSTEMS . 849.3.1. Nature of the Office . 849.3.2. Evolution of Office Systems . 859.4. TYPES OF OFFICE AUTOMATION SYSTEMS . 879.4.1. Document Management Systems . 879.4.2. Communication Systems . 929.4.3. Teleconferencing Systems . 959.4.4. Office Support Systems . 97iii

9.5. INTEGRATED OFFICE . 98CHAPTER-10 . 99INFORMATION SYSTEMS IN BUSINESS . 9910.1. INTRODUCTION . 9910.2. FUNCTIONAL AREAS OF BUSINESS . 9910.3. MANUFACTURING INFORMATION SYSTEMS . 10010.3.1 Sources of Manufacturing Information . 10210.3.2. Advantages of Manufacturing Information System . 10210.4. MARKETING INFORMATION SYSTEM . 10310.4.1. Input of Marketing Information Systems . 10310.4.2. Outputs of marketing information systems . 10410.4.3. Advantages of Marketing Information Systems . 10510.5. QUALITY INFORMATION SYSTEMS . 10510.5.1 Advantages of quality information systems . 10610.6. FINANCIAL AND ACCOUNTING INFORMATION SYSTEMS . 10710.6.1. Types of financial and accounting information systems. 10810.6.2. Integrated Financial and accounting systems . 10810.7. RESEARCH AND DEVELOPMENT INFORMATION SYSTEMS . 10910.8. HUMAN RESOURCESINFORMATION SYSTEMS . 11010.9 GEOGRAPHICAL INFORMATION SYSTEMS . 11110.10. CROSS FUNCTIONAL SYSTEMS . 111CHAPTER-11 . 113SYSTEMS ANALYSIS AND DESIGN . 11311.1. INTRODUCTION . 11311.2. SYSTEM DEVELOPMENT LIFE CYCLE (SDLC) . 11311.2.1. Problem Definition. 11311.2.2. System Analysis . 11411.2.3. System Design and Programming . 11511.2.4. System Testing & Implementation . 11611.2.5. System Maintenance . 11711.3. PROTOTYPING . 11711.3.1. Types of Prototypes . 11711.4. RAPID APPLICATION DEVELOPMENT (RAD) . 11811.4.1. Essential ingredients of RAD. 11811.5. END USER COMPUTING . 11911.5.1. Types of End –User Computing . 11911.5.2. Managing End-User Computing . 11911.6. SOFTWARE PACKAGES . 12011.7. OUTSOURCING . 12011.8. COMPARISON OF IS DEVELOPMENT METHODOLOGIES . 12011.9. OTHER TOOLS FOR INFORMATION SYSTEMS DEVELOPMENT . 12111.10. COMPUTER AIDED S/W ENGINEERING (CASE) . 12111.11. CHALLENGES IN DEVELOPING INFORMATION SYSTEMS . 122CHAPTER-12 . 123STRATEGIC MANAGEMENT INFORMATION SYSTEM . 12312.1. INTRODUCTION . 12312.2. CHARACTERISTICS OF SMIS. 12412.3. STRATEGIC PLANNING FOR MIS . 12412.4. DEVELOPMENT OF SMIS. 12512.5. MIS STRATEGY IMPLIMENTATION . 127iv

12.6. BARRIERS TO DEVELOPMENT OF SMIS. 127CHAPTER-13 . 129INFORMATION RESOURCES MANAGEMENT . 12913.1. INTRODUCTION . 12913.2. PRINCIPLE OF IRM. 12913.3. IRM OBJECTIVES . 12913.4. FUNCTIONAL COMPONENTS OF IRM . 13013.5. ORGANISATION OF INFORMATION RESOURCE FUNCTION . 13113.6. APPLICATION OF SCARCE INFORMATION SYSTEM RESOURCES . 13113.7. MANAGEMENT OF INFORMATION SYSTEM PERSONNEL. 13113.8. MANAGEMENT OF END-USER COMPUTING . 13213.9. A PROACTIVE CIO STRATEGY . 132CHAPTER-14 . 133ENTERPRISE RESOURCE PLANNING . 13314.1. INTRODUCTION . 13314.2. ENTERPRISE MODELLING . 13314.3. ROLE OF INFORMATION TECHNOLOGY IN ENTERPRISE MODELING . 13414.4. FLOW OF INFORMATION: . 13514.5. ROLE OF COMMON/SHARED ENTERPRISE DATABASE . 13514.6. SELECTION OF ERP . 13614.7. APPLICATION OF POC APPROACH . 13614.8. MATERIAL REQUIREMENTS PLANNING . 13714.9. MANUFACTURING RESOURCE PLANNING (MRP II) . 13814.10. BUSINESS PROCESS RE-ENGINEERING (BPR). 14014.11. ERP EMPLEMENTATION METHODOLOGY . 14014.12. PRINCIPLE FOR ERP IMPLEMENTATION . 14214.13. GUIDELINES FOR ERP IMPLEMENATION . 14214.14. CAUSES OF FAILURE IN ERP IMPLEMENTATION . 14314.15. SAMPLE LIST OF ERP VENDRS . 14314.16. ERP SOFTWARE PACKAGE (SAP) . 144CHAPTER-15 . 147SUPPLY CHAIN MANAGEMENT . 14715.1 INTRODUCTION . 14715.2 DEFINATION . 14715.3. CONCEPT OF SCM . 14715.4. SCM PROCESS . 14715.5. STEVAN’S MODEL OF SUPPLY CHAIN INTEGRATION . 14815.6. GOAL/COMPONENTS OF SCM . 14815.7. PERFORMANCE OF SUPPLY CHAIN . 14915.8. COMPARISON BETWEEN ERP AND SCM . 15015.9. ERP IMPLEMENTATION: A CASE OF DISTORTION OF DEMAND . 15015.10. SUPPLY CHAIN SOLUTION VS ERP VENDORS . 15115.11. BENEFITS OF SCM . 15115.12. DISADVANTAGES OF SCM .

CHAPTER-1 Management Information Systems: An Overview Copy Right DTE&T, Odisha Page 7 CHAPTER-1 MANAGEMENT INFORMATION SYSTEMS: AN OVERVIEW 1.1. INTRODU