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AUSTRALIAN INSTITUTE FOR DISASTER RESILIENCEAustralian Disaster Resilience Handbook CollectionCommunityRecoveryHANDBOOK 2

Cover images, clockwise from top: Residents from Dungog's Alison Court return home after floods in April 2015destroyed apartments (photo: Kristine O'Sullivan); Homeowners take stock of damage after a house fire. Red CrossEmergency Services officers help count the cost. (photo: Conor Ashleigh, Australian Red Cross); Department of Fireand Emergency Services (WA) meets with residents in Northcliffe in 2015 (photo: Kyle Nowak, DFES).

AUSTRALIAN DISASTER RESILIENCEHANDBOOK COLLECTIONCommunity RecoveryHandbook 2Handbook 2 Community Recoveryi

Commonwealth of Australia 2018 third editionAttributionEdited and published by the Australian Institutefor Disaster Resilience, on behalf of the AustralianGovernment Department of Home Affairs.Where material from this publication is used for anypurpose, it is to be attributed to the developer as follows:CopyrightThe Australian Institute for Disaster Resilienceencourages the dissemination and exchange ofinformation provided in this publication.The Commonwealth of Australia owns the copyright forall material contained in this publication unless otherwisenoted.Where this publication includes material whose copyrightis owned by third parties, the Australian Institute forDisaster Resilience has made all reasonable efforts to: clearly label material where the copyright is owned bya third party ensure that the copyright owner has consented tothis material being presented in this publication.Wherever a third party holds copyright in materialpresented in this publication, the copyright remains withthat party. Their permission is required to reproduce thematerial.All material presented in this publication is providedunder a Creative Commons Attribution 4.0 InternationalPublic License, with the exception of: the Commonwealth Coat of Arms registered trademarks, including the Australian Government Department of HomeAffairs logo the Australian Institute for Disaster Resiliencelogomaterials specifically mentioned as not beingprovided under a Creative Commons Attribution 4.0International Public LicenceSource: Australian Disaster Resilience CommunityRecovery Handbook (AIDR 2018)Using the Commonwealth Coat of ArmsThe terms of use for the Coat of Arms are availablefrom the It’s an Honour website ies regarding the content, licence and uses of thisdocument may be directed to:The Australian Institute for Disaster Resilience370 Albert StEast Melbourne Vic 3002Telephone 61 (0) 3 9419 2388DisclaimerThe Australian Government Department of Home Affairsand the Australian Institute for Disaster Resilience, inconsultation with emergency management professionalsand subject matter experts, exercise care in thecompilation and drafting of this publication; however, thedocument and related graphics could include technicalinaccuracies or typographical errors and the informationmay not be appropriate to all situations.In no event shall the Commonwealth of Australia(acting through the Department of Home Affairs or theAustralian Institute for Disaster Resilience) be liablefor any damages whatsoever, whether in an action ofcontract, negligence or other tortious action, arising outof or in connection with the use of or reliance on any ofthe information in this publication.content supplied by third parties.Details of the relevant licence conditions are available onthe Creative Commons Attribution 4.0 website, as well asthe full legal code for the CC BY 4.0 license.iiHandbook 2 Community Recovery

Australian DisasterResilience HandbookCollectionThe Australian Disaster Resilience Handbook Collection provides guidance on national principles and practices fordisaster resilience.The Handbook Collection: provides an authoritative and trusted source of knowledge about disaster resilience principles in Australiaaligns national disaster resilience strategy and policy with practice, by guiding and supporting jurisdictions,agencies and other organisations and individuals in their implementation and adoptionhighlights and promotes the adoption of good practice in building disaster resilience in Australiabuilds interoperability between jurisdictions, agencies, businesses and communities by promoting use of a commonlanguage and coordinated, nationally agreed principles.The Handbook Collection is developed and reviewed by national consultative committees representing a range of stateand territory agencies, governments, organisations and individuals involved in disaster resilience. The collection issponsored by the Australian Government Department of Home Affairs.Access to the collection and further details are available at the Australian Disaster Resilience Knowledge Hub (the'Knowledge Hub') www.knowledge.aidr.org.au.Handbook 1  Disaster HealthHandbook 2Community RecoveryToolkit 2-1Community recovery checklistsToolkit 2-2Community recovery further resourcesToolkit 2-3Community recovery case studiesHandbook 3Managing ExercisesHandbook 4Evacuation PlanningHandbook 5Communicating with People with a Disability: National Guidelines for Emergency ManagersHandbook 6National Strategy for Disaster Resilience: Community Engagement FrameworkHandbook 7Managing the Floodplain: A Guide to Best Practice in Flood Risk Management in AustraliaGuideline 7-1 Using the National Generic Brief for Flood Investigations to Develop Project Specific SpecificationsGuideline 7-2 Flood Emergency Response Classification of the FloodplainGuideline 7-3 Flood HazardTemplate 7-4 Technical Project Brief TemplateHandbook 2 Community Recoveryiii

Guideline 7-5 Flood Information to Support Land-use PlanningGuideline 7-6 Assessing Options and Service Levels for Treating Existing RiskPractice Note 7-7 Considering Flooding in Land-use Planning ActivitiesHandbook 8Lessons ManagementHandbook 9Australian Emergency Management ArrangementsHandbook 10National Emergency Risk Assessment GuidelinesGuideline 10-1 National Emergency Risk Assessment Guidelines: Practice GuideTraining resource 10-2 NERAG Online Training ProgramHandbook 12Communities Responding to Disasters: Planning for Spontaneous VolunteersHandbook 14Incident Management in AustraliaHandbook 15Safe and Healthy Crowded PlacesHandbook 16Public Information and WarningsAustralian Emergency Management Manual SeriesThe current Australian Emergency Management Manual Series contains 46 publications. The manuals have not beenreviewed since 2011 or earlier. The Manual Series is undergoing a review which will see relevant manuals move into theHandbook Collection or other collections or be archived. Current and past manual editions will remain available on theKnowledge Hub.ivHandbook 2 Community Recovery

AcknowledgementsThis handbook was made possible through the support of a broad cross-section of the disaster resilience sector inAustralia and overseas. AIDR thanks representatives from community, government, emergency services, not-forprofit organisations and other associations for their contributions.In particular, AIDR thanks Anne Leadbeater, Director of the Leadbeater Group Pty Ltd, for authoring the handbook.AIDR also acknowledges the efforts of the steering committee and working group established to support thedevelopment of this handbook.Steering Committee membership:Australian Red Cross – Kate Brady, National Recovery Adviser, Emergency ServicesDepartment of Home Affairs – Aaron Verlin, Assistant Secretary, Disaster Recovery Branch, Emergency ManagementAustraliaQueensland Reconstruction Authority – Mark Drew, Director, Mitigation Resilience and Recovery BranchSocial Recovery Reference Group – Ronnie Faggotter, Director, State Recovery Office, Department for Communitiesand Social Inclusion (SA)Working group membership:Australian Red Cross, South Australia – Anne Ellis, Community Development OfficerDepartment of Communities, Disability Services and Seniors, Queensland – Phil Carney, Director Operations,Community RecoveryDepartment of the Chief Minister, Northern Territory – Paul Terawsky, Director, Security and Emergency RecoveryDepartment of Home Affairs – Simon Aitchison, Director, Disaster Recovery Branch Emergency Management Australiaand Sunila Srivastava, Assistant Director, Disaster Recovery Branch Emergency Management AustraliaDepartment of Environment, Water and Natural Resources, South Australia – Anthony Fox, District Manager NorthernHills, Coast & PlainsDepartment of Health & Human Services, Tasmania – Sulfi Newbold, Senior Analyst, Emergency Preparedness andResponseDungog Shire Community Centre, New South Wales – Sarah U'Brien, ManagerFoundation for Rural and Regional Renewal – Natalie Egleton, Chief Executive OfficerLeva Consulting – Dr Margaret Moreton, Principal ConsultantLogan City Council, Queensland – Marion Lawie, Local Recovery CoordinatorMonash University Disaster Resilience Initiative – Emeritus Professor Frank Archer, Dr Caroline Spencer, DudleyMcArdleMountains Community Resource Network – Kris Newton, ManagerOffice of Emergency Management, New South Wales – Allison Rowlands, Director, Disaster Welfare ServicesOffice of Emergency Management, Western Australia – Steve Joske, State Recovery CoordinatorOffice of Security and Emergency Management, Tasmania – Sophie Buchhorn, Project OfficerHandbook 2 Community Recoveryv

Pyrenees Shire, Victoria – David Draffin, Emergency Management CoordinatorRegional Australia Institute – Jack Archer, CEO, Dr Kim Houghton, General Manager, Policy & Research, Dr EmilyLongstaff, Senior ReseacherSA Water – Rynier Brandt, Senior Manager Business Planning, Continuity & Resilience, State Manager EngineeringFunctional Support GroupSocial Recovery Reference Group – Mark Stratton, Principal Project Manager, State Recovery Office, Department ofCommunities and Social Inclusion (SA)Torrens Resilience Institute – Professor Paul Arbon, DirectorVolunteering Queensland – Sally McKay, Senior Project AdvisorAIDR acknowledges the valuable input of the following individuals and groups:Australian Business Round Table for Disaster Resilience & Safer Communities, The Insurance Australia Group – KateKing, Senior ManagerAustralian Red Cross – Shona Whitton, National Recovery Coordinator, Emergency ServicesDepartment of Environment, Water and Natural Resources, South Australia – Mike Wouters, Manager, Fire Knowledge& MappingEuan Ferguson – Euan Ferguson Pty Ltd, DirectorGender & Disaster Pod – Dr Debra Parkinson, ManagerMacclesfield Disaster Recovery Group – Fiona Sewell, Brigade LiaisonOurwatch – Emma Partridge, A/Director, Policy and EvaluationDepartment of Prime Minister & Cabinet – Immigration, Multiculturalism and Disaster Recovery SectionRMIT – Dr Briony Towers, Research Fellow, Design and Social Context, Global, Urban and Social StudiesSocial Recovery Reference Group – Louise Mitchell, Program Manager, Department of Health and Human Resources(Vic)University of Melbourne, Centre for Disaster Management & Public Safety – Dr Lisa Gibbs, Academic Lead, CommunityResilience & Public HealthVictoria State Emergency Service – Susan Davie, Manager, Community ConnectionsVictorian Council of Social Services – Bridget Tehan, Senior Policy Analyst, Emergency ManagementYarra Ranges Council, Victoria – Luigi Zarro, Senior Economic Development SpecialistviHandbook 2 Community Recovery