Transcription
END-OF-LEASE GUIDE
GOOD THINGS SHOULDNEVER COME TO AN END.As the end of your current lease with GM Financialdraws near, we’d like to thank you for your business, andwe hope that you’ve had an excellent driving experiencein your General Motors vehicle. To help guide you throughthe end-of-lease process, we’ve created this step-bystep guide. Or, visit gmfinancial.com/EndofLease.What should you do with your currentleased GM vehicle? You have severaloptions from which to choose: Purchase or lease a new GM vehicle Purchase your current leased vehicle Turn in your leased vehicleWant to continue enjoying the GM driving experience?GM has many new and exciting models available. Checkyour mail in the coming weeks because you may becomeeligible to receive incentives towards the purchase orlease of a new GM vehicle.What will you be driving this time next year?GM is consistently developing new and excitingmodels for our customers. Visit GM.com to check outnew vehicles and determine which one fits your needs.TABLE OF CONTENTSYour Lease-End Options1Trade in Your Vehicle2Turn in Your Vehicle2Select Your Next GM Vehicle3Schedule Your Inspection4Review Your Vehicle’s Condition6Frequently Asked Questions11Contact Us12Wear-and-Tear Card13
YOUR LEASE-END OPTIONSBuick EnvisionOPTION 1:TURN IN YOUR GM VEHICLEAND PURCHASE OR LEASEA NEW GM VEHICLEAre you ready for your nextGM vehicle? Visit your nearestGM dealer to test drive thevehicle that’s right for you.This is also a great time todiscuss excess mileage andyour vehicle’s condition.1.Make an appointment withyour originating GM dealer.*2.Select your next GM vehicleand discuss which financingoptions are best for you.3.Turn in your vehicle, or structureyour new lease or purchase toincorporate your current vehicle.Cadillac XT5Chevrolet CruzeOPTION 2:OPTION 3:You can purchase your leased vehicleat any time during your lease period,or you may do so near the end of yourlease. Here’s how:Return the vehicle to the GMdealership where it was leased.*Remember to bring yourowner’s manual, extra set ofkeys and any other accessoriesthat came with the vehicle.PURCHASE YOURLEASED GM VEHICLE1.2.Contact your originating GM dealer todiscuss purchase or finance options.TURN IN YOUR GM VEHICLE1.Take some time to reviewyour vehicle’s condition usingthe excess Wear-and-TearCard included in this guide.2.Schedule a complimentaryvehicle inspection at youroriginating GM dealer beforeyou return your leased vehicleby calling 1-800-556-2811.3.Make an appointment toturn in the vehicle at youroriginating GM dealership.Call GM Financial at 1-800-436-1463to request a customer payoff quote.*If you have moved a significant distance since you leased your GM vehicle, or you would like to turn your vehiclein at another GM dealership, please contact GM Financial by phone at 1-800-436-1463.1
TRADE IN YOUR VEHICLEIf you are facing excess mileage or wearand-tear charges, but are interested indriving a new GM vehicle, discuss trading inthe leased vehicle at your originating GMdealership. Schedule an appointment at youroriginating GM dealership to discuss yourtrade in options in more detail. After selectingyour next GM vehicle, work with the dealerto structure your new lease or purchase.TURN IN YOUR VEHICLEOnce the vehicle inspection and any repairs are completed,please make plans to turn in your leased vehicle at a GMdealership. When your leased vehicle is returned to a GMdealership, you will be provided a Vehicle Return Receipt foryour records. This receipt provides written documentationthat the vehicle was returned and verifies the currentmileage. Most importantly, this receipt confirms that thedealership turned in the vehicle so that your account canbe closed.You may receive a final invoice within 60 days of returningyour lease vehicle that could include excess wear-and-tearcharges, excess mileage charges and any remaining leaseliabilities on your account.2
SELECT YOUR NEXT GM VEHICLECONSIDER THESE POPULARGM MODELS FOR YOUR NEXTLEASE OR PURCHASE:ENJOY THAT NEWCAR SMELL AGAIN. Chevrolet Cruze Chevrolet Equinox Chevrolet Malibu Buick Encore Buick LaCrosse GMC Terrain Cadillac CTSAsk your GM dealer for more information onthese and other exciting new vehicles!We want to help you find the new GMvehicle that is just right for you. VisitGM.com to learn more about the latestmodels available from Chevrolet, Buick,GMC and Cadillac. You can even build yournext ride online at each brand’s website.And don’t forget to ask your GM dealerabout current offers and incentives.Chevrolet Malibu3
SCHEDULE YOUR INSPECTIONCONVENIENCE IS KEY.Prior to turning in your leased vehicle, you willneed to complete a vehicle inspection, whichcan be facilitated at your originating GMdealership, home or workplace by AutoVIN.During an inspection, an AutoVIN agent willreview your vehicle’s condition and identify anyexcess wear and tear. After the vehicle inspectionis complete, you will receive a condition reportitemizing all wear and tear charges on your vehicle.Call 1-800-556-2811 or visit www.AutoVINlive.comto schedule your complimentary inspection.GMC Sierra 1500 Denali4
INSPECTIONCHECKLISTHere are a few helpful hints toprepare your vehicle for inspection:JJ clean your vehicleinside and outMake sure all equipmentis present, including:By scheduling an inspection at your originating GM dealership, your dealercan suggest helpful repairs to minimize your out-of-pocket expenses. Yourdealer can also help you determine what repairs may be covered under thevehicle’s manufacturer warranty.Before you turn in your vehicle, you may want to make repairs related toexcess wear and tear, and any outstanding recalls. Once your repairs arecompleted and before turning in your vehicle, mail or fax all repair receiptsto GM Financial so a credit can be applied to your account. If youelect not to repair the excess wear and tear, any allowableexcess wear-and-tear charges will be billed to your accountand mailed to you within 60 days of turning in your lease.SEND REPAIR RECEIPTS TO:GM FinancialAttn: Post Maturity AssessorPO Box 100Williamsville, NY 14231Fax: 1-877-301-3763JJ all keys and key fobsJJ owner’s manualJJ third-row seats (if applicable)JJ other accessories includedin the lease packageJJ original manufacturer wheelsat the time of the leaseJJ power charging cablesfor electric vehiclesDon’t forget your personalbelongings, such as:JJ sunglassesJJ tollway tags andparking passesJJ garage door openersJJ after-market wheels5
REVIEW YOUR VEHICLE’S CONDITIONA NICK HERE, ASCRATCH THERE.Buick LaCrosseDuring a vehicle’s life, some wear and tear is expectedand considered normal. The next several pages of thisguide summarize the most common wear and tearitems and give you an idea of what we consider normaluse. Using the information in this guide, along withthe enclosed Wear-and-Tear Card (see back cover),you can review your vehicle’s condition. This guide ishere to identify any items that may be consideredexcess wear and tear and result in charges.For questions about additional items not covered in this guide,contact GM Financial at 1-800-436-1463.6
EXTERIORNORMALEXCESS Fewer than 4 dings(less than 2”) per panel Hail damage orpunctures on any panel 1 dent or 2 scratches(less than 4”) per panel 1 dent or 2 scratches(more than 4”) per panel Cracked glass lessthan ½” in diameter Cracked glass greaterthan ½” in diameteror spidered cracks7
REVIEW YOUR VEHICLE’S CONDITIONINTERIORNORMALEXCESS8 Removable stains andminor carpet wear Permanent stainsUpholstery holessmaller than ⅛” Upholstery holeslarger than ⅛”Tears smaller than ½” Tears larger than ½”
MISCELLANEOUSNORMALEXCESS No missing equipmentor broken partsNo instrument panelwarning lights ormessages illuminated Cracked headlights Mechanical defects Missing equipment Instrument panelwarning lights ormessages illuminatedWHEELS & TIRESNORMALEXCESS Original manufacturerwheels Undamaged tires withminimum ” tread Wheels with scratchesor gouges less than 3” Manufacturerrecommended tiresize and speed rating,regardless of tire brand Mismatched tire sizeand speed rating Wheels with scratches orgouges greater than 3” Tire tread under”9
Chevrolet Equinox10
FREQUENTLY ASKED QUESTIONSQ: WHERE DO I RETURNMY VEHICLE?Q: HOW CAN I OBTAINA PAYOFF QUOTE?Your originating GM dealer is best qualifiedto assist you with the end-of-leaseprocess. If you have moved a significantdistance since you leased your GM vehicle,or you would like to turn in your vehicle atanother GM dealership, please contactGM Financial at 1-800-436-1463.Contact your originating GM dealerto assist with obtaining a quote orcall GM Financial at 1-800-436-1463.Please have your account number,social security number or vehicleidentification number (VIN) available tohelp us quickly locate your account.Q: WHEN DO I RECEIVE MYSECURITY DEPOSIT?Q: CAN I TURN IN MYVEHICLE EARLY?If your lease agreement includes asecurity deposit, it will be returned toyou, less any remaining amounts owedunder your lease agreement, within 60days of turning in your leased vehicle.Yes. You can turn in your vehicle early.However, you are still responsible foramounts under your lease agreement.Q: WHAT CHARGES CAN I EXPECTON MY FINAL INVOICE?If you turn in your lease vehicle,you are responsible for any excesswear-and-tear charges, remainingpayments, excess mileage charges,fees, taxes and/or citations.For answers to additional questions or for moreinformation, contact GM Financial at 1-800-436-1463.11
CONTACT USCALL ON US WHENYOU NEED A HAND.For questions, call GM Financial at 1-800-436-1463or visit gmfinancial.com/EndofLease.Monday through Thursday: 8 a.m. to 11 p.m. ETFriday: 8 a.m. to 9 p.m. ETSaturday: 9 a.m. to 5:30 p.m. ETTo schedule a vehicle inspection, contact AutoVIN at1-800-556-2811 or visit www.AutoVINlive.com.12
WEAR-AND-TEAR CARDGMC Acadia DenaliRemove this card and hold it againstyour vehicle to measure any dings, dents,scratches or tears. It can also be insertedinto your tire tread to measure depth.13
To schedule a vehicle inspection, contact AutoVIN at 1-800-556-2811 or visit www.AutoVINlive.com. 2016 General Motors Financial Company, Inc. GM Financial and the GM logo are trademarks of General Motors LLC, used with permission.EOLGM-0716For questions or more information, visit gmfinancial.com/EndofLease.
NEVER COME TO AN END. As the end of your current lease with GM Financial draws near, we’d like to thank you for your business, and we hope that you’ve had an excellent driving experience in your General Motors vehicle. To help guide you through the end-of-lease process, we’ve created this step-by-s
