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Saltaire Security LtdCompany Policies & Standard Operational ProceduresAbout this documentThis document is the Saltaire Security Ltd record of Company Policies and Standard Operational Procedures. Itis a reference throughout the Company. It contains Company Policies and generic operating procedures to beadopted by personnel in the course of their duties.The document supports individual Project File Assignment Instructions. Project files detail specific duties on aproject by project basis, this document supports this by outlining the default procedures and generalapproaches to be used in support of and underpinning project file details. As such it outlines the standards ofSaltaire Security Ltd and the expectations of the personnel it employs.A “Master” copy of this document is held in the Saltaire Security Ltd head offices. Copies are issued to eachproject for client information, made available to all personnel as an aide memoire and, where duties requirepersonnel on site, are retained on the site for local referencing.This is a controlled document and is strictly confidential. It must not be removed from the site orcommunicated to anyone other than the client’s authorised representatives and Saltaire Security Ltd Staff. Itmust not be reproduced in part or whole by any means including photocopying, scanning or recording withoutthe permission of Saltaire Security Ltd Management.1 saltaire SECURITYCompany Policies & Standard Operational Procedures
Contents1.REVISION 32.142.152.162.17COMPANY POLICIESQualityHealth Safety & WelfareEquality and DiversityCorporate Social ResponsibilityContinuous Service ImprovementCompany Grievance & Disciplinary ProceduresSocial Media GuidanceSmoking PolicyDrugs & AlcoholRecruitment of Ex-offendersSecure Handling, Use, Storage, Retention and Destruction of Disclosure InformationLost/Found and Missing ChildEnvironmentEthical SourcingWhistle BlowingHarassment and BullyingModern Day Slavery and Human L GUIDELINESCode of ConductDress CodeBooking On and Off dutySite RecordsSecurity EquipmentThreats to StaffDealing with ComplaintsSearch PolicyManaging Aggression4.4.14.24.3OPERATIONAL CHECKLISTSSuspicious VehiclesEmergency EvacuationsBomb Threats5.5.15.2OTHER INFORMATIONHealth & SafetyCCTV Guidance2 saltaire SECURITYCompany Policies & Standard Operational Procedures
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1.REVISION RECORDRevisionSubject & Nature of RevisionSection AffectedAug 15Initial compilationAllFeb 16Initial IssueAllNov 17Sections 2.10, 2.11 and 2.12AddedAug 18Sections 2.13, 2.14, 2.15, 2.16 and 2.17Added4 saltaire SECURITYCompany Policies & Standard Operational Procedures
2.COMPANY POLICIES2.1 Quality PolicySaltaire Security Ltd is committed to achieving and maintaining the highest degree of quality in all itsoperations and its provision of services.Saltaire Security Ltd Is committed to meeting client and customer expectations of performance, quality, integrity and deliveryin the application of all its services. Aims to fully understand clients’ requirements; provide them with advice and guidance on the extent ofservice appropriate to their needs and ultimately the services to meet those needs. Promotes innovation and continually reviews advances in methods and technology which can bringimprovement to its servicesPromotes staff development through skills training. Maintains its QMS to align to third party accreditation(s) as guided by the Company Directors and providea framework to control, monitor and continually improve systems, client and customer services. Maintains effective internal and external communication through the dissemination of information Measures the attainment of the policy through Quality Objectives (see Clause 4.2.1)The establishment, maintenance, effective implementation and continued development of a qualitymanagement system that meets the requirements of BS EN ISO 9001 2016 and the criteria stated abovedemonstrate such commitment. The Quality Manual has been developed to record and describe the meansand methods of implementing the Company Quality Policy and is the instrument in conjunction with itssupporting documentation and IT of the Quality Management System.Original signed by: Steve RobertsonManaging Director Saltaire Security LtdMission and Quality StatementSaltaire Security Ltd’s mission and business strategy is to attract and retain clients by being an industry leaderin the standards of services it models and delivers to meet their needs. This includes a commitment by theCompany to continuously improve client satisfaction through the development and delivery of innovative andrepeatable excellence in service standards.5 saltaire SECURITYCompany Policies & Standard Operational Procedures
2.2 Health, Safety and Welfare Policy StatementIt is the policy of Saltaire Security Ltd to give the greatest importance to Health & Safety and welfare at workof all of its employees and sub-contractors.Furthermore, the Company shall, for all employees and sub-contractors, as far as is reasonably practicable,provide and maintain Safe and healthy working conditions, equipment and systems of work. Such information, training and supervision as is necessary to complete their work in a safe and effectivemanner.This company will also ensure, within the constraints of their control, that its working activities do notendanger members of the public and information will be made available to the general public if any process orjob has the potential to cause injury.The company requires that all its employees and sub-contractors, whilst at work, conduct themselves in a safeand conscientious way, ensuring at all times that the work is carried out with a high regards to personalsafety, the safety of co-workers and the general public.All employees and sub-contractors will be expected to co-operate fully with the above general statement ofpolicy. The implementation of this policy shall be regularly monitored.Original signed by: Steve RobertsonManaging Director Saltaire Security Ltd6 saltaire SECURITYCompany Policies & Standard Operational Procedures
2.3 Equality and Diversity Policy StatementThe aim of this policy is to communicate the commitment of Saltaire Security Ltd to the promotion of equalityand opportunity.It is our policy to provide employment equality to all, irrespective of: Gender, including gender reassignment. Marital or civil partnership status. Having or not having dependants.Religious belief or political opinion.Race (including colour, nationality, ethnic or national origins, being an Irish Traveller). Disability. Sexual orientation. Age.We are opposed to all forms of unlawful and unfair discrimination. All job applicants, employees, subcontractors and others who work for us will be treated fairly and will not be discriminated against on any ofthe above grounds.Decisions about recruitment and selection, promotion, training or any other benefit will be made objectivelyand without unlawful discrimination.We recognise that the provision of equal opportunities in the work place is not only good managementpractice; it also makes sound business sense. Our equal opportunities policy will help all those who work forus to develop their full potential and the talents and resources of the work force will be utilised fully tomaximise the efficiency of the organisation.Original signed by: Steve RobertsonManaging Director Saltaire Security Ltd7 saltaire SECURITYCompany Policies & Standard Operational Procedures
2.4 Corporate Social Responsibility StatementAt Saltaire Security Ltd, we recognise and live up to our responsibilities to our stakeholders and widercommunity and we commit to conducting our business in an ethical and socially responsible way.Our first responsibility is to our customers in providing services to meet their needs. Everything we do mustbe of high quality. We will create continuous improvement through a comprehensive performancemanagement framework. We will endeavour constantly to deliver best value and will innovate continuously toreduce our costs in order to maintain reasonable and competitive prices. On a daily basis we will demonstratethat we care passionately about service and will earn our customers trust as people they can rely on to deliveroutstanding performance. In so doing we will support our customers reputations and our own.We are responsible to the men and women who deliver our service and who we entrust with our business andour good name. Every employee and sub-contractor must be considered as an individual. We must respecttheir rights, their diversity and their dignity and recognise their merit. There must be equal opportunities foremployment and for development and advancement for those qualified.We will encourage them through training and recognition to exemplify excellence in their respective jobs.They must feel free to make suggestions or complaints and report suspected misconduct. They will workwithin an organisation that is run by accountable leaders who are competent and fair. In this way we willattract, retain and keep motivated the best people in our sector.We have a responsibility to all our stakeholders for the ethical and socially responsible conduct of ourbusiness. We will comply fully with the spirit as well as the letter of all relevant legal and regulatoryrequirements and act as a good corporate citizen. Our policies and procedures will conform to recognised bestpractice in corporate social responsibility and governance and will conduct our business with honesty,integrity and transparency.We have a responsibility to safeguard the health and safety of our employees, sub-contractors, customers andpremises where we are employed. We believe accidents are preventable and we are committed to achievinginjury free workplaces and encouraging and supporting our employees and sub-contractors.We are responsible to the communities in which we conduct our business to behave as good citizens, tominimise any disruptive effect of our or our customers operations, to support community endeavours andgood causes and to make a positive impact. We are responsible to the wider community to minimise theenvironmental impact of our business by reducing our consumption of resources and the waste we produce.We will continuously find innovative ways to help our customers to improve their own environmentalperformance.We have a responsibility to treat our suppliers and business partners as we would wish to be treated ascustomers. Suppliers must have the opportunity to make a fair profit within competitive pricing and to be paidpromptly according to mutually agreed terms.We also have a responsibility to ourselves, our stakeholders and to maintain sound finances, return a fairprofit and invest for the future.Original signed by: Steve RobertsonManaging Director Saltaire Security Ltd8 saltaire SECURITYCompany Policies & Standard Operational Procedures
2.5 Continuous Service Improvement PolicyClient service levels will be determined through Project Evaluation using the appropriate QMS Evaluationform.Improvements driven by these evaluations will be planned and implemented within client agreed targetperiods, normally before the next Service Evaluation Report.The Saltaire Security Ltd Managing Director, or a suitable deputy appointed by him will act on behalf ofSaltaire Security Ltd in implementing the planned improvements to the agreed timescale.All meetings planned to discuss Service Evaluation will be minuted with copies sent to the client for theircomments and records.Upon receipt of any comments on the meeting minutes Saltaire Security Ltd will begin implementation,updating Project Files as appropriate.Original signed by: Steve RobertsonManaging Director Saltaire Security Ltd9 saltaire SECURITYCompany Policies & Standard Operational Procedures
2.6 Company Grievance & Disciplinary ProceduresForewordThe ACAS statutory Code of Practice on discipline and grievance is set out at paras 1 to 45 on the followingpages. It provides basic practical guidance to employers, employees and their representatives and sets outprinciples for handling disciplinary and grievance situations in the workplace. The Code does not apply todismissals due to redundancy or the non-renewal of fixed term contracts on their expiry. Guidance onhandling redundancies is contained in ACAS’ advisory booklet on Redundancy handling.The Code is issued under section 199 of the Trade Union and Labour Relations (Consolidation) Act 1992 andwas laid before both Houses of Parliament on 9 December 2008. It comes into effect by order of the Secretaryof State on 6 April 2009 and replaces the Code issued in 2004.A failure to follow the Code does not, in itself, make a person or organisation liable to proceedings. However,employment tribunals will take the Code into account when considering relevant cases. Tribunals will also beable to adjust any awards made in relevant cases by up to 25 per cent for unreasonable failure to comply withany provision of the Code. This means that if the tribunal feels that an employer has unreasonably failed tofollow the guidance set out in the Code they can increase any award they have made by up to 25 per cent.Conversely, if they feel an employee has unreasonably failed to follow the guidance set out in the code theycan reduce any award they have made by up to 25 per cent.Employers and employees should always seek to resolve disciplinary and grievance issues in the workplace.Where this is not possible employers and employees should consider using an independent third party to helpresolve the problem. The third party need not come from outside the organisation but could be an internalmediator, so long as they are not involved in the disciplinary or grievance issue. In some cases, an externalmediator might be app
Company Policies & Standard Operational Procedures About this document This document is the Saltaire Security Ltd record of Company Policies and Standard Operational Procedures. It is a reference throughout the Company. It contains Company Policies and generic operating procedures to be adopted by personnel in the course of their duties. The document supports individual Project File
