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Pointe Hilton at Squaw PeakPhoenix, ArizonaFebruary 13 – February 14, 20172017 Oracle Utilities EdgeCustomer ConferenceProduct ForumSession Descriptions
2017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
TABLE OF CONTENTSOracle DataRaker6Oracle Utilities Customer Care & Billing / Self Service8Oracle Utilities Meter Data Management / Smart Grid Gateway12Oracle Utilities Network Management System18Oracle Utilities Work and Asset Management22Oracle Utilities Mobile Workforce Management24Oracle Utilities Other Sessions (ODM, Opower, Etc.)26Oracle Utilities Technical Sessions28
RegistrationSUNDAY FEBRUARY 12 4:00-7:00PMMONDAY FEBRUARY 13 7:00AM ONWARDRegistration will be available on Sunday evening and starting at 7:00am Monday morning.Registration can be found in the Convention Center Anasazi Lobby. Printed copies of the agendaand Session Descriptions will be provided.Oracle Utilities General SessionsMONDAY FEBRUARY 13 8:45-10:45AMOpening General SessionDan ByrnesOracle Group VP Product Management and Product DevelopmentAndreas RuhlOracle Senior Director, Product ManagementBrad KitchenOracle Utilities VP, Professional ServicesStacy DerstineArizona Public Service, Director, VP Customer ServiceJassi AroraArizona Public Service, Director, CIS Modernization ProgramThis session will cover introductions, outline the intention of the Oracle Utilities Edge CustomerConference and what attendees should expect out of it, as well as introduce Oracle Utilities’strategic direction, solution suite and high level roadmap to the audience.MONDAY FEBRUARY 13 5:00-7:00PMOracle Utilities Welcome Reception Anasazi CourtyardJoin us for a Welcome reception in the Anasazi Courtyard on the south side of the ConventionCenter. Light appetizers will be served and you will have the opportunity to meet other customers,partners, and Oracle representatives to discuss the day’s events.TUESDAY FEBRUARY 14 8:30-9:45AMOracle Utilities Application Framework Technology UpdateBrian OwensonOracle Utilities Sr. Director Product ManagementJassi AroraArizona Public Service, Director, CIS Modernization ProgramNote: This session starts at 8:30am.Brian will discuss the current state of technology and architecture in the Oracle Utilities ApplicationFramework (OUAF) based Applications, illustrate the many efforts being made to reduce the cost ofinstalling, configuring, and managing these applications, and review a roadmap for futureenhancements.Jassi will present a case study of APS's use of the Oracle Utilities Testing Accelerator and theOracle Application Testing Suite.42017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
RegistrationTUESDAY FEBRUARY 14 4:10-5:00PMClosing SessionJoin the Oracle Utilities team for final comments and early information about next year’s event.MONDAY - TUESDAY FEBRUARY 13 - FEBRUARY 14 ALL DAYProduct Usability - Join Our Experts PanelAs the Product Design team at Oracle Utilities, we conduct qualitative research with utilitycustomers to help improve our products. But we’re missing one key ingredient: you!We’d love to hear about your opinions and experiences working with Oracle Utilities products, andto help us make those products work better for you and your customers.Fill out a brief form to join the panel, and become one of our valued experts.www.utilresearch.comMONDAY - TUESDAY FEBRUARY 13 - FEBRUARY 14 ALL DAYShare your Oracle Product ExperienceCome share your product experience with other IT professionals by filling out an anonymousproduct review on your favorite Oracle product. Gartner has launched a new peer-to-peer productreview website, Peer Insights, and Oracle is encouraging customers to write reviews. In exchangefor your review, we have a small gift for you. Our booth is located in the Conference Center Lobbyby the registration desk.Gartner’s Peer Insights provides technology ratings and reviews by IT professionals to help theirpeers make more insightful product selection decisions. Reviews cover the entire IT lifecycle(product evaluation and implementation to service and support) and represent the unfiltered,firsthand experience of enterprise technology buyers.52017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
ORACLE DATARAKERMONDAY FEBRUARY 1368:45-10:45 amAnasazi BallroomGeneral Session in Anasazi Ballroom11:00 - 11:50 amYucca/Palo VerdeDR-0011:00 – 1:50 pmYucca/Palo VerdeDR-002Detecting EV Charging TimesLearn how data scientists apply digital signal processingtechniques to interval data to detect EV charging times. Thisenables more targeted demand response and energyefficiency programs.2:00 – 2:50 pmYucca/Palo VerdeDR-0033:10 – 4:00 pmYucca/Palo VerdeDR-0044:10 – 5:00 pmYucca/Palo VerdeDR-005Detecting Premises Using Heat PumpsLearn how data scientists are able to detect heat pumps andother temperature sensitive electric heat users who may causeoverload issues upstreamDataRaker Overview, Roadmapand DemoThis session will provide an overview of the DataRakerroadmap. We will review the enhancements being developedfor future releases and demo new features that wereimplemented in the past 12 months. Customers areencouraged to provide feedback and additional requests.How Clustering Improves InterpolationResultsLearn how data scientists use a k-means clustering modelincorporating features based on usage and other data toimprove interpolation accuracy.Fine-grained Electricity ConsumptionForecastingLearn about DataRakers 2-day ahead consumption forecastimplemented using machine learning techniques includingneural networks, nearest neighbor, and aggregated meter readand temperature data.2017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
ORACLE DATARAKERTUESDAY FEBRUARY 1479:00 - 9:50 amYucca/Palo VerdeDR-006DataRaker and Opower IntegrationLearn about the Opower DataRaker product strategy. We'llreview Opower's customer analytics and customer experience,and investment areas that leverage both technologies.10:00 – 10:50 amYucca/Palo VerdeDR-007Client ServicesIn this session, we will be hearing from Client Servicesleadership about the organizations within the new UGBU ClientServices team, and the associated benefits to DataRaker.11:00 – 11:50 amYucca/Palo VerdeDR-008Utility Working Session - Utilities OnlyCustomers will bring enhancement requests and feedback forthe DataRaker team to be further defined with the whole group.At the end of the session, the list of enhancements will beprioritized. The feedback will be delivered to the DataRakerteam shortly after the end of the conference.1:00 – 1:50 pmYucca/Palo VerdeDR-0092:00 – 2:50 pmYucca/Palo VerdeDR-0103:10 – 4:00 pmYucca/Palo VerdeDR-011Distribution Use CasesWe Energies and Green Mountain Power will discuss theirdistribution use cases. Other customers and partners areencouraged to share their experiences in this area as well.4:10 – 5:00 pmAnasazi BallroomClosing Session in Anasazi BallroomHow to get off to a Good Start withDataRakerDon Tougas of Green Mountain Power will present oncommunication plans/tools that were used when implementingDataRaker. Other customers and partners will share tips, bestpractices, and processes from their implementations.How to Continue the Progress afterImplementationAnalytics life cycle: how do utilities choose which use cases topursue, what types of change management is used duringimplementation, and what is done from a maintenanceperspective. Peggy Clippert will present on how We Energieskeeps improving its algorithms by reviewing them quarterly.Other customers and partners are encouraged to share theirideas and perspectives of best practices for integratingDataRaker into their business processes.2017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
ORACLE UTILITIES CUSTOMER CARE & BILLING / SELF SERVICEMONDAY FEBRUARY 138:45-10:45 amAnasazi BallroomGeneral Session in Anasazi Ballroom11:00 - 11:50 amApacheCCB-001CCB RoadmapAs utilities transform their business to meet the demands oftoday’s consumers, their customer information systems need toevolve to meet changing business requirements. This sessionprovides an overview of the CCB roadmap and theenhancements to meet those changing requirements.1:00 – 1:50 pmApacheCCB-002CCB 2.6 Enhancements (Part 1)The next major version of Oracle Utilities Customer Care andBilling, CCB 2.6, is targeted for release in 2017. Attend thissession to learn more about the enhancements planned for thisrelease and to plan and prepare to use them when available.2:00 – 2:50 pmApacheCCB-003From Meter to Customer and BeyondThis session will introduce new Customer to Meter codeployment options with metering application components andplanned integrations with Oracle Customer Experience (CX)Cloud Solutions including Opower products, Service Cloud,Marketing Cloud, Field Service Cloud, Social Cloud, Sales Cloud,and Configure, Price, Quote (CPQ) Cloud.3:10 – 4:00 pmApacheCCB-004Self Service Product Update & RoadmapToday’s innovative utilities consider self service to be a criticalcomponent of their overall customer strategy. This session willprovide an overview of the latest Oracle Utilities Customer SelfService (CSS) enhancements, as well as a first look at DigitalSelf Service (DSS), a new Oracle Utilities and Opower selfservice product. DSS is the industry’s first simple, elegant, andmodern cloud-hosted digital customer experience that givesutilities both the feature-richness of CSS and the modern designof an Opower product.4:10 – 5:00 pmApacheCCB-010Digital Self ServiceFollowing the acquisition of Opower, Oracle Utilities is excited tointroduce the first jointly developed product: Digital Self Service(DSS). Digital Self Service re-imagines utility customer service bycombining OUCSS’s rich functionality with Opower’s industryleading customer expertise, resulting in a modern, cloud-hostedutility digital customer experience. This session will include a firstlook at the product and an interactive discussion with the DSSproduct managers, giving attendees an opportunity to inform thedirection of the product and learn about Oracle’s vision for thecustomer experience from the experts.Customer Care and Billing and Self Service sessions sponsored by:82017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
ORACLE UTILITIES CUSTOMER CARE & BILLING / SELF SERVICETUESDAY FEBRUARY 148:30 - 9:45 amAnasazi BallroomReserved for OUAF General Session in AnasaziBallroom10:00 – 10:50 amApacheCCB-005CCB 2.6 Enhancements (Part 2)The next major version of Oracle Utilities Customer Careand Billing, CCB 2.6, is targeted for release in 2017,subsequently followed by a service pack. We will exploreenhancements being considered for the service pack.Attend this session to learn more about the enhancementsplanned for this release and to prepare for their availability.11:00 – 11:50 amApacheCCB-006Customer Solution Cloud ServiceUtilities wanting to further reduce total cost of ownershipwhile improving customer service are looking at SaaS(Software as a Service) as a solution. This session willprovide an overview of the planned Oracle UtilitiesCustomer Solution Cloud Service. Learn what theCustomer Solution Cloud Service can offer, how to benefitfrom it, and how you can prepare for it now.1:00 – 1:50 pmApacheCCB-0072:00 – 2:50 pmApacheCCB-008Establishing an Effective CCBGovernance ModelThis presentation will focus on a strategic approach forcreating an effective CC&B governance model. It willhighlight important areas to consider when managing yourCCB system including management processes,organizational structure, relationship management andcommunication strategies.Optimizing Your CIS SolutionYour CCB implementation has been in production for awhile and it’s time for a tune-up. Oracle Consulting Servicesdiscusses how they have been working with clients with afocus on a) process improvement, b) solution optimization,and c) Implementing new product features to supportbusiness initiatives.3:10 – 4:00 pmApacheCCB-009CCB Focus GroupAttendees are invited to a forum where participants canraise and discuss topics of their choice related to the CCBproduct. Topics may include specific issues andsuggestions for enhancements related to the product.Participants are also welcome and encouraged to shareupdates on their use of CCB.4:10 – 5:00 pmAnasazi BallroomClosing Session in Anasazi BallroomCustomer Care and Billing and Self Service sessions sponsored by:92017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
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ORACLE UTILITIES METER DATA MANAGEMENT / SMART GRID GATEWAYMONDAY FEBRUARY 138:45-10:45 amAnasazi BallroomGeneral Session in Anasazi Ballroom11:00 - 11:50 amHopiMDM-001Customer UpdatesEach attending utility will be invited to briefly outline theircurrent state and future plans for MDM/SGG. Ideally, eachutility will provide an overview of their current project and goalsfor the next several years.1:00 – 1:50 pmHopiMDM-002MDM/SGG Product UpdatesThis session will provide an update on the current releases ofboth MDM and SGG.2:00 – 2:50 pmHopiMDM-003Meter Solution Cloud ServiceThis session will provide an overview of the new Oracle UtilitiesMeter Solution Cloud Service, a SaaS (Software as a Service)offering hosted in the Oracle Cloud.3:10 – 4:00 pmHopiMDM-004Product RoadmapsThis session will cover the MDM and SGG roadmaps. We willreview enhancements being developed for future releases, andalso explore at a high level, enhancements being consideredfor the longer term. Customers are encouraged to provide theirfeedback and additional requests.4:10 – 5:00 pmHopiMDM-005Leveraging SOM Beyond Service OrdersKCP&L utilizes the Oracle Utilities Products, including MDMand SGG, as a gateway between their Outage Management(Oracle Utilities NMS) and L G’s Command Center AMI HeadEnd. As KCP&L consolidates its Customer InformationSystems, they look to further leverage these products throughthe introduction of Service Order Management (SOM). Thispresentation covers KCP&L’s proposed solution to integrateMDM/SGG with SOM, Mobile Workforce, and NMS.Meter Data Management and Smart Grid Gateway sessions sponsored by:122017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
ORACLE UTILITIES METER DATA MANAGEMENT / SMART GRID GATEWAYTUESDAY FEBRUARY 148:30 - 9:45 amAnasazi BallroomReserved for OUAF General Session in Anasazi Ballroom10:00 – 10:50 amHopiMDM-006v2.2 Detailed TopicsThis session will provide details on the new features availablewith the MDM/SGG v2.2 release. Many of the enhancements,included in the release, will be discussed and demonstrated.An overview of the new online help will also be provided.11:00 – 11:50 amHopiMDM-007Beyond Meter to CashIn this discussion session, several utilities will briefly describetheir current and future smart grid initiatives which go beyondthe standard billing scenarios. Discussion topics can include:integration with new smart grid devices, distributionautomation, distribution management, new smart metercommands, demand response billing, service orders, andothers. All attendees are encouraged to participate.1:00 – 1:50 pmHopiMDM-008Settlements v2 Product OverviewThis session will introduce attendees to the proposed newSettlements v2 product (OUAF based).2:00 – 2:50 pmHopiMDM-009Configuring Hourly PricingCome learn to configure MDM to support hourly pricing/billingwith CCB and other customer systems.3:10 – 4:00 pmHopiMDM-010MDM & SOM IntegrationsThis session will explore new Customer to Meter codeployment options with the Oracle Utilities Customer Careand Billing application and enhancements for Service OrderManagement integrations including expansion into moreutilities operational technology scenarios.4:10 – 5:00 pmAnasazi BallroomClosing Session in Anasazi BallroomMeter Data Management and Smart Grid Gateway sessions sponsored by:132017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
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THANK YOU TO OUR SPONSORSPlatinum LevelGold LevelSilver LevelThank you to all of the participants at this year’sOracle Utilities Edge Customer ConferenceSharing of information with our customers and partners and receiving your feedback in return isvery important to us.We appreciate your participation.We hope you find value in this event and continue to participate in the future .172017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
ORACLE UTILITIES NETWORK MANAGEMENT SYSTEMMONDAY FEBRUARY 13188:45-10:45 amAnasazi BallroomGeneral Session in Anasazi Ballroom11:00 - 11:50 amPimaNMS-001NMS Product Management UpdateIn this session, Oracle will discuss the NMS v2.3 release andupcoming service pack functionality. Attendees will be askedto provide feedback to shape how these new features andfunctionality evolve.1:00 – 1:50 pmPimaNMS-010NMS AnalyticsOracle will discuss the upcoming Oracle Utilities Analytics v2.7release and the significant enhancements related to NMSreporting. Changes to the backend architecture and schemaas well as dashboard improvements will be covered.2:00 – 2:50 pmPimaNMS-003NMS Mobile Application UpdateThe NMS mobile application now supports confirming outages,receiving instructed switching steps and completing them, andother enhancements. We will seek feedback on other desiredfunctionality, such as improving maps, enhancing crewmanagement, etc.3:10 – 4:00 pmPimaNMS-002NMS Product Development UpdateIn this session, Product Development will discuss the status ofactive code lines, the patch release process, and the iterativedevelopment / QA processes. Discussions on futuretechnology trends (support of operating system and databaseversions, NMS Application Management Pack for NMS, and3rd party products, etc.).4:10 – 5:00 pmPimaNMS-005DMS EnhancementsThis session will cover DMS application enhancements in NMSv2.3. Major items include: a new Load Shed application,temperature dimension in load profiles, protection reachviolations, FLISR configurability, and real-time VVO objectives.2017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
ORACLE UTILITIES NETWORK MANAGEMENT SYSTEMTUESDAY FEBRUARY 14199:00 - 9:50 amPimaNMS-004DMS with Distributed Energy ResourcesIntegrationThis session, led by Oracle Consulting, will highlight thecurrent challenges with increasing penetration of DERs andprovide details of advanced DER modeling, integration andsupport with DMS applications.10:00 – 10:50 amPimaNMS-007NMS Training SimulatorThis session will cover feedback from customers who havebegun using the Training Simulator and solicit additional inputto drive future enhancements.11:00 – 11:50 amPimaNMS-008Schematics Status and EnhancementsNMS Schematics has had an upswing in customers deployingthe functionality and requesting new features. This session willdiscuss feature requests to drive future improvements.1:00 – 1:50 pmPimaNMS-0092:00 – 2:50 pmPimaNMS-006NMS Demos on DemandOracle’s NMS demo wizards will demonstrate whatever(existing) NMS functionality folks would like to see, within thetime available.3:10 – 4:00 pmPimaNMS-011NMS RoadmapIn this session, the longer-term NMS roadmap will bepresented. Oracle will discuss the strategic direction of NMSas a grid management platform and seek feedback based onyour utility's priorities.4:10 – 5:00 pmAnasazi BallroomClosing Session in Anasazi BallroomNMS Performance Improvementsand PlansOracle will present recent improvements in NMS scalabilityand responsiveness and talk about upcoming plans to copewith evolving technology and customer needs.2017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE
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ORACLE UTILITIES WORK AND ASSET MANAGEMENTMONDAY FEBRUARY 138:45-10:45 amAnasazi BallroomGeneral Session in Anasazi Ballroom11:00 - 11:50 amNavajoWAM-001WAM and ODM RoadmapThis session will present the Roadmap for Work and AssetManagement
7 2017 ORACLE UTILITIES EDGE CUSTOMER CONFERENCE ORACLE DATARAKER TUESDAY FEBRUARY 14 9:00 - 9:50 am Yucca/Palo Verde DR-006 DataRaker and Opower Integration Learn about the Opower DataRaker product strategy. We'll review Opower's cus
