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My Health Navigator LogDateReason for My CallPersonal Care CoordinatorAction Steps/TimingDTE Energy recognizes that dealing with healthcare can be, at times, overwhelming. To help you “navigate” throughthe healthcare industry, DTE Energy has partnered with Henry Ford Health System and Henry Ford Medical Groupto offer a program for DTE Energy employees and retirees who are age 55 and above, spouses and those employeescaring for a loved one age 55 and above—called Henry FordHealth Navigator.1-888-331-9661Monday–Friday 8a.m.– 5p.m.Email: healthnavigator@hfhs.orgPersonally Coordinated Care Time Saver Peace of MindHenry FordHealth Navigator1-888-331-9661Monday–Friday 8a.m.– 5p.m.Email: healthnavigator@hfhs.orgPersonally Coordinated Care Time Saver Peace of MindvisitingWith a single phone call, a Health NavigatorPersonal Care Coordinator will help arrangeyour care, so you can spend more timedoing the things you enjoy!Just think of all the otherAre You Caring for An Adult Family Member?be doing This helpful resource is currently available at the Downtown Headquarters and the Ann Arbor Center.It provides DTE Energy employees who are currently (or planning on) caring for a senior loved one,with a safe place to: learn from eldercare experts through educational presentations; share stories,tips and resources with peers going through similar situations; and gather useful information andgain needed support.Consider the DTE Energy Eldercare Support Groupthings you’d ratherHenry FordHealthNavigatorf MindeaceoHenry Ford Health Navigator is designed to help youeasily manage your healthcare (or the care of yoursenior family member) by offering convenient,confidential support when using Henry Fordproviders or facilities.fishingTime Health NavigatorYouHenry FordgolfingvingYouPWhen you or someone you’re caring for needs healthcare—either for routine exams and screenings or to address amore serious health condition—the last thing you need is to worry about the administrative details of finding the rightproviders, scheduling appointments, completing forms, figuring out what your insurance covers and making sureeveryone providing care for you or your loved one is on the same page.I’d rather be Gidoing the things I enjoy—and now I can,thanks to Henry Ford Health Navigator!Interested?To learn more or to join a support group call: Energize Your Life at 313-235-6229 or email: eyl@dteenergy.com. DTE 2011vingI’d Rather Be gardeninginadroCoyllonaPersrouYgtinrCae SaHenry FordHealthNavigator
My Health Navigator LogDateReason for My CallPersonal Care CoordinatorAction Steps/TimingDTE Energy recognizes that dealing with healthcare can be, at times, overwhelming. To help you “navigate” throughthe healthcare industry, DTE Energy has partnered with Henry Ford Health System and Henry Ford Medical Groupto offer a program for DTE Energy employees and retirees who are age 55 and above, spouses and those employeescaring for a loved one age 55 and above—called Henry FordHealth Navigator.1-888-331-9661Monday–Friday 8a.m.– 5p.m.Email: healthnavigator@hfhs.orgPersonally Coordinated Care Time Saver Peace of MindHenry FordHealth Navigator1-888-331-9661Monday–Friday 8a.m.– 5p.m.Email: healthnavigator@hfhs.orgPersonally Coordinated Care Time Saver Peace of MindvisitingWith a single phone call, a Health NavigatorPersonal Care Coordinator will help arrangeyour care, so you can spend more timedoing the things you enjoy!Just think of all the otherAre You Caring for An Adult Family Member?be doing This helpful resource is currently available at the Downtown Headquarters and the Ann Arbor Center.It provides DTE Energy employees who are currently (or planning on) caring for a senior loved one,with a safe place to: learn from eldercare experts through educational presentations; share stories,tips and resources with peers going through similar situations; and gather useful information andgain needed support.Consider the DTE Energy Eldercare Support Groupthings you’d ratherHenry FordHealthNavigatorf MindeaceoHenry Ford Health Navigator is designed to help youeasily manage your healthcare (or the care of yoursenior family member) by offering convenient,confidential support when using Henry Fordproviders or facilities.fishingTime Health NavigatorYouHenry FordgolfingvingYouPWhen you or someone you’re caring for needs healthcare—either for routine exams and screenings or to address amore serious health condition—the last thing you need is to worry about the administrative details of finding the rightproviders, scheduling appointments, completing forms, figuring out what your insurance covers and making sureeveryone providing care for you or your loved one is on the same page.I’d rather be Gidoing the things I enjoy—and now I can,thanks to Henry Ford Health Navigator!Interested?To learn more or to join a support group call: Energize Your Life at 313-235-6229 or email: eyl@dteenergy.com. DTE 2011vingI’d Rather Be gardeninginadroCoyllonaPersrouYgtinrCae SaHenry FordHealthNavigator
How Personal Care Coordinators Can Help YouHow the Program WorksOne call and you are directly connected to one of Henry Ford’s Personal Care Coordinators whowill handle the administrative aspects of your care so you can focus on the more enjoyable thingsin life.Henry Ford Health Navigator helps you navigate Henry Ford Health System and maximize your healthcarebenefits. The service connects you with a Personal Care Coordinator who is specially trained to assist witha variety of health-related needs. Who is Eligible Active DTE Energy employees and spouses age 55and above DTE Energy retirees and spouses age 55 and above Employees of any age who serve as a caregiver to a familymember who is age 55 or above and eligible to use theHenry Ford Health System. How It WorksIt’s simple. Whether you need help finding a Henry FordMedical Group provider, locating a Henry Ford after-hoursclinic, scheduling appointments or tests, completingvarious Henry Ford Health System forms or clarifyinginsurance coverage, call the Health Navigatortoll-free phone number at 1-888-331-9661 oremail: healthnavigator@hfhs.org.There is no cost for using Health Navigatorand eligible members may call as often asneeded—no call limit. You also are notrequired to have DTE Energy benefitcoverage to participate. CareCoordinators are available totake your call Mon.– Fri.8a.m. to 5p.m. What You Can ExpectYou will speak directly with a Personal Care Coordinator—no recordings or phone trees—who will work with youone-on-one to handle your questions and coordinate anycare at Henry Ford.The first time you call, the Personal Care Coordinator will spenda few minutes gathering necessary background information toensure they can provide the best solutions for your situation. Ifthe Personal Care Coordinator is unable to assist you directlywith an issue, you will receive a return call from an appropriateresource by the end of the next business day. Seamless SupportPersonally Coordinate Your CareSave You Time Connect you with the right Henry Ford Medical Groupprovider to best meet your needs. Coordinate all aspects of your care at Henry Ford withone phone call. Help you locate various Henry Ford facilities—fromhospital locations to after-hours clinics to multi-specialtymedical centers and other outpatient centers. Arrange second opinions within the Henry Ford MedicalGroup. Schedule appointments, such as doctor visits, annualscreenings, testing, imaging or other procedures. Provide medical record transfer authorization formsto use when transferring medical records, x-rays andlab results from outside providers to a Henry FordMedical Group provider.To save you time and offer continuity of care, Personal CareCoordinators use a Care Record Management System. Thismeans that regardless of which Personal Care Coordinatoryou speak with, they can pull up your file and have immediateaccess to notes from past calls so you don’t have to spendtime bringing them up to speed.Getting StartedIf you meet the eligibility requirements and you areseeking assistance with care through Henry Fordproviders or facilities, simply call the toll-free numberor email us and provide your name. The Personal CareCoordinator will confirm your eligibility and thenassist you accordingly. It’s that easy! Connect established Henry Ford Medical Group memberswith a registered nurse who can help answer generalhealth, medication or test questions. Put you in contact with a billing representative to addressyour Henry Ford insurance and/or billing questions. Save you hours of research time by referring you toHenry Ford skilled nursing communities or assistedliving communities. Provide contact information for other major socialservice agencies (including transportation, adultdaycare, in-home healthcare and more).Give You Peace of MindRespecting Your PrivacyHenry Ford Personal Care Coordinators are arespecially trained to handle each case with the utmostconfidentiality. They follow careful protocols thatcomply with all governmental privacy standards toensure your medical and personal information is fullyprotected and held confidential. DTE Energy does notreceive or have access to any of your confidentialinformation. Give you a place to turn and an added resourceduring a hospital stay. Arrange, by request, for a personal escort who willmeet you or your loved one at a Henry Ford hospitallobby and walk you to and from your appointment(s). Serve as an especially helpful resource for caregiversof loved ones over age 55—offering remote access tomanaging their care at Henry Ford.For Your Quick ReferenceHenry FordHealth NavigatorLet’s You Focus on theThings that Matter MostSeparate these cards along the perforation.Place one in your wallet and give the other toyour spouse or loved one you are caring forwho is age 55 or older.Just ask Helen.“My husband has a number of health conditions,which require numerous doctor’s appointments,tests and lab work. Rather than being out onthe golf course, happily gardening or havinglunch with friends, we are on the phonescheduling multiple appointments, tryingto get him in to see a hard-to-reachspecialist, tracking down lab results andfiguring out what our insurance willcover. And that’s not to mention tryingto decipher complicated procedure codesand untangling our medical bills.Having a health condition is difficult enough, butdealing with all the coordination just adds to thestress. Thank goodness Henry Ford HealthNavigator has taken this huge burden off myshoulders. Now I can focus on what reallymatters—being there for my husband, providingemotional support and helping him heal.”Coordinating all yourhealthcare needs, including: Schedule appointments, tests and labsFind Henry Ford providers and facilitiesRequest an escort at Henry Ford hospital locationsGet answers to registration, insurance or billing questionsCoordinating all yourhealthcare needs, including: Schedule appointments, tests and labsFind Henry Ford providers and facilitiesRequest an escort at Henry Ford hospital locationsGet answers to registration, insurance or billing questions
How Personal Care Coordinators Can Help YouHow the Program WorksOne call and you are directly connected to one of Henry Ford’s Personal Care Coordinators whowill handle the administrative aspects of your care so you can focus on the more enjoyable thingsin life.Henry Ford Health Navigator helps you navigate Henry Ford Health Systems and maximize your healthcarebenefits. The service connects you with a Personal Care Coordinator who is specially trained to assist witha variety of health-related needs. Who is Eligible Active DTE Energy employees and spouses age 55and above DTE Energy retirees and spouses age 55 and above Employees of any age who serve as a caregiver to a familymember who is age 55 or above and eligible to use theHenry Ford Health System. How It WorksIt’s simple. Whether you need help finding a Henry FordMedical Group provider, locating a Henry Ford after-hoursclinic, scheduling appointments or tests, completingvarious Henry Ford Health System forms or clarifyinginsurance coverage, call the Health Navigatortoll-free phone number at 1-888-331-9661 oremail: healthnavigator@hfhs.org.There is no cost for using Health Navigatorand eligible members may call as often asneeded—no call limit. You also are notrequired to have DTE Energy benefitcoverage to participate. CareCoordinators are available totake your call Mon.– Fri.8a.m. to 5p.m. What You Can ExpectYou will speak directly with a Personal Care Coordinator—no recordings or phone trees—who will work with youone-on-one to handle your questions and coordinate anycare at Henry Ford.The first time you call, the Personal Care Coordinator will spenda few minutes gathering necessary background information toensure they can provide the best solutions for your situation. Ifthe Personal Care Coordinator is unable to assist you directlywith an issue, you will receive a return call from an appropriateresource by the end of the next business day. Seamless SupportPersonally Coordinate Your CareSave You Time Connect you with the right Henry Ford Medical Groupprovider to best meet your needs. Coordinate all aspects of your care at Henry Ford withone phone call. Help you locate various Henry Ford facilities—fromhospital locations to after-hours clinics to multi-specialtymedical centers and other outpatient centers. Arrange second opinions within the Henry Ford MedicalGroup. Schedule appointments, such as doctor visits, annualscreenings, testing, imaging or other procedures. Provide medical record transfer authorization formsto use when transferring medical records, x-rays andlab results from outside providers to a Henry FordMedical Group provider.To save you time and offer continuity of care, Personal CareCoordinators use a Care Record Management System. Thismeans that regardless of which Personal Care Coordinatoryou speak with, they can pull up your file and have immediateaccess to notes from past calls so you don’t have to spendtime bringing them up to speed.Getting StartedIf you meet the eligibility requirements and you areseeking assistance with care through Henry Fordproviders or facilities, simply call the toll-free numberor email and provide your name. The Personal CareCoordinator will confirm your eligibility and thenassist you accordingly. It’s that easy! Connect established Henry Ford Medical Group memberswith a registered nurse who can help answer generalhealth, medication or test questions. Put you in contact with a billing representative to addressyour Henry Ford insurance and/or billing questions. Save you hours of research time by referring you toHenry Ford skilled nursing communities or assistedliving communities. Provide contact information for other major socialservice agencies (including transportation, adultdaycare, in-home healthcare and more).Give You Peace of MindRespecting Your PrivacyHenry Ford Personal Care Coordinators are arespecially trained to handle each case with the utmostconfidentiality. They follow careful protocols thatcomply with all governmental privacy standards toensure your medical and personal information is fullyprotected and held confidential. DTE Energy does notreceive or have access to any of your confidentialinformation. Give you a place to turn and an added resourceduring a hospital stay. Arrange, by request, for a personal escort who willmeet you or your loved one at a Henry Ford hospitallobby and walk you to and from your appointment(s). Serve as an especially helpful resource for caregiversof loved ones over age 55—offering remote access tomanaging their care at Henry Ford.For Your Quick ReferenceHenry FordHealth NavigatorLet’s You Focus on theThings that Matter MostSeparate these cards along the perforation.Place one in your wallet and give the other toyour spouse or loved one you are caring forwho is age 55 or older.Just ask Helen.“My husband has a number of health conditions,which require numerous doctor’s appointments,tests and lab work. Rather than being out onthe golf course, happily gardening or havinglunch with friends, we are on the phonescheduling multiple appointments, tryingto get him in to see a hard-to-reachspecialist, tracking down lab results andfiguring out what our insurance willcover. And that’s not to mention tryingto decipher complicated procedure codesand untangling our medical bills.Having a health condition is difficult enough, butdealing with all the coordination just adds to thestress. Thank goodness Henry Ford HealthNavigator has taken this huge burden off myshoulders. Now I can focus on what reallymatters—being there for my husband, providingemotional support and helping him heal.”Coordinating all yourhealthcare needs, including: Schedule appointments, tests and labsFind Henry Ford providers and facilitiesRequest an escort at Henry Ford hospital locationsGet answers to registration, insurance or billing questionsCoordinating all yourhealthcare needs, including: Schedule appointments, tests and labsFind Henry Ford providers and facilitiesRequest an escort at Henry Ford hospital locationsGet answers to registration, insurance or billing questions
How Personal Care Coordinators Can Help YouHow the Program WorksOne call and you are directly connected to one of Henry Ford’s Personal Care Coordinators whowill handle the administrative aspects of your care so you can focus on the more enjoyable thingsin life.Henry Ford Health Navigator helps you navigate Henry Ford Health Systems and maximize your healthcarebenefits. The service connects you with a Personal Care Coordinator who is specially trained to assist witha variety of health-related needs. Who is Eligible Active DTE Energy employees and spouses age 55and above DTE Energy retirees and spouses age 55 and above Employees of any age who serve as a caregiver to a familymember who is age 55 or above and eligible to use theHenry Ford Health System. How It WorksIt’s simple. Whether you need help finding a Henry FordMedical Group provider, locating a Henry Ford after-hoursclinic, scheduling appointments or tests, completingvarious Henry Ford Health System forms or clarifyinginsurance coverage, call the Health Navigatortoll-free phone number at 1-888-331-9661 oremail: healthnavigator@hfhs.org.There is no cost for using Health Navigatorand eligible members may call as often asneeded—no call limit. You also are notrequired to have DTE Energy benefitcoverage to participate. CareCoordinators are available totake your call Mon.– Fri.8a.m. to 5p.m. What You Can ExpectYou will speak directly with a Personal Care Coordinator—no recordings or phone trees—who will work with youone-on-one to handle your questions and coordinate anycare at Henry Ford.The first time you call, the Personal Care Coordinator will spenda few minutes gathering necessary background information toensure they can provide the best solutions for your situation. Ifthe Personal Care Coordinator is unable to assist you directlywith an issue, you will receive a return call from an appropriateresource by the end of the next business day. Seamless SupportPersonally Coordinate Your CareSave You Time Connect you with the right Henry Ford Medical Groupprovider to best meet your needs. Coordinate all aspects of your care at Henry Ford withone phone call. Help you locate various Henry Ford facilities—fromhospital locations to after-hours clinics to multi-specialtymedical centers and other outpatient centers. Arrange second opinions within the Henry Ford MedicalGroup. Schedule appointments, such as doctor visits, annualscreenings, testing, imaging or other procedures. Provide medical record transfer authorization formsto use when transferring medical records, x-rays andlab results from outside providers to a Henry FordMedical Group provider.To save you time and offer continuity of care, Personal CareCoordinators use a Care Record Manag
various Henry Ford Health System forms or clarifying insurance coverage, call the Health Navigator toll-free phone number at 1-888-331-9661 or email: healthnavigator@hfhs.org. . of loved ones over age 55—offering rem
