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Los Angeles Pierce CollegeFollow Up ReportThe Follow Up Report is submitted in support of Reaffirmation ofAccreditationSubmitted by:Los Angeles Pierce College6201 Winnetka AvenueWoodland Hills, CA 91371Submitted to:The Accrediting Commission for Community and Junior CollegesWestern Association of Schools and CollegesOctober 1, 2017
Los Angeles Pierce College 2017 Follow Up Report2
Los Angeles Pierce College 2017 Follow Up Report3
TABLE OF CONTENTSCERTIFICATION . 2TABLE OF CONTENTS . 4STATEMENT ON PREPARATION OF THE FOLLOW UP REPORT . 5REPORT PREPARATION AND APPROVAL TIMELINE . . 8EVIDENCE LIST: REPORT PREPARATION . 10COLLEGE RECOMMENDATION 7 (COMPLIANCE) . 10COLLEGE RECOMMENDATION 8 (COMPLIANCE) . 13EVIDENCE LIST: COLLEGE RECOMMENTATIONS(COMPLIANCE) . 17DISTRICT RECOMMENDATION 1 (COMPLIANCE) . 19DISTRICT RECOMMENDATION 2 (COMPLIANCE) . 20DISTRICT RECOMMENDATION 3 (COMPLIANCE) . 21DISTRICT RECOMMENDATION 4 (COMPLIANCE) . 22DISTRICT RECOMMENDATION 6 (COMPLIANCE) . 24DISTRICT RECOMMENDATION 8 (COMPLIANCE) . 25DISTRICT RECOMMENDATION 10 (COMPLIANCE) . 25DISTRICT RECOMMENDATION 11 (COMPLIANCE) . 26EVIDENCE LIST: DISTRICT RECOMMENDATIONS(COMPLIANCE) . 27APPENDIX A: EVIDENCE LIST CROSSWALK . 30Los Angeles Pierce College 2017 Follow Up Report4
Statement on Preparation of the Follow Up ReportThe Los Angeles Pierce College Follow Up Report provides evidence thatthe college has addressed the two recommendations for compliance andthe eight District recommendations for compliance as outlined in theAccrediting Commission’s July 8, 2016 Action Letter (RP01).For the two college compliance recommendations, the college presidentassigned primary responsibility for the analysis and evidence presented inthe Follow Up Report to the college’s administrators, staff, and theparticipatory governance bodies whose areas of responsibility involvetechnology and resources: the Information Technology Services Group(ITSG), the Administrative Services division, the Budget Committee (BC),and the Technology Committee (TC) (RP02). The preparation of thecollege’s response to the recommendations was coordinated by the LosAngeles Pierce College Accreditation Steering Committee (ASC), aparticipatory governance body under the umbrella of the Pierce CollegeCouncil (PCC), which is co-chaired by the Accreditation Liaison Officer andthe Faculty Accreditation Coordinator. The ASC functioned as theresponsible party for the establishing the timeline, the developing of thedraft document, and providing the editorial comments before completionof the Follow Up Report. The committee met monthly during the fall 2016and spring 2017 semesters to hear reports from the responsible parties,and to review the evidence included in this report.Los Angeles Pierce College Accreditation Steering Committee (ASC)AdministratorsStaffFacultyStudentSheri Berger* Doreen ClayWendy BassKeerKareen CohenSadikOleg BespalovCarlos GuzmanAnna BruzzeseRita NgakaEaric Dixon-PetersShytoviaJerniganLyn ClarkJosé LuisFernándezMiguel MontanezMoniqueClevelandMark HendersonFernando OleasWilliam MarmolejoPaula PaggiKalynda McLeanPaul NeimanMargaritaPillado* AdrianYouhannaLos Angeles Pierce College 2017 Follow Up Report5
Anafe RobinsonRolf Schleicher* Committee Co-Chair Accreditation Liaison Officer Faculty Accreditation CoordinatorLos Angeles Pierce College Budget Committee (BC)AdministratorsSheri BergerEaric Dixon-PetersMary cultyStudentsAngela BeldenKayceaCampbell*Fernando OleasPaul NiemanJoseph PerretVictoria RomeroRolf Schleicher** Committee Co-ChairLos Angeles Pierce College Technology Committee (TC)AdministratorsStaffFacultyEaric Dixon-PetersSulemanIshaqueWendy Bass Keer Ahmed JihaJohn MillhoneJill BinsleyRandall SparksClayton GedimanJamesTheoharrisMichael GendJosé LuisFernándezMary AnneGavarra-OhMark HendersonLarry KrausAmy SirottSusan Rhi-KleinertEdwardTchertchian*Anafe RobinsonAdrian YouhannaStudentsCarolineMaroutianBruce Rosky*Los Angeles Pierce College 2017 Follow Up Report6
* Committee Co-ChairAs one of the nine colleges in the Los Angeles Community College District(District), the college was also involved in the preparation of the District’sresponse to the eight district compliance recommendations. The college’sAccreditation Liaison Officer, the Faculty Accreditation Coordinator, andthe college president participated as members in the District AccreditationCommittee (DAC), which is comprised of the nine Accreditation LiaisonOfficers, nine college faculty accreditation leads, a college president, andrepresentatives from the Educational Services Center (RP03). Followingthe Accrediting Commission’s Action Letter, the DAC developed a timelineto ensure the timely completion of the district portions of the Follow UpReports and the assembly of the evidence that supports it.LACCD Accreditation Committee (DAC)ALOCEOLACCDan WaldenELACRuben ArenasLACCDan WannerELACDavid SongLAHCSasha DavidLorrie KatoLAMCKelly EnosLAHCBobbi VillalobosLAMCIsabelle SaberLAPCSheri BergerLASCLawrence BradfordLATTCLeticia BarajasLAVCKaren DaarWLACAracely AguiarFacultyLAPCKathleen BurkeLASCDenise NoldonESCRyan CornnerMaury PearlDanielle JackLAPCMargarita PilladoLASCRalph DavisLATTCKenadi LeLAVCNoneWLACKimberly MannerThe DAC met during the 2016-2017 academic year and reviewed progressmade on the recommendations. The DAC regularly reported progresstowards addressing the district compliance recommendations to the BoardLos Angeles Pierce College 2017 Follow Up Report7
of Trustees through the Institutional Effectiveness and Student SuccessCommittee (IESS) (RP04; RP05; RP06).The sections of this Follow Up Report that address the district compliancerecommendations were drafted by the leads in each area at theEducational Services Center from the areas of Human Resources,Information Technology, Educational Programs and InstitutionalEffectiveness (EPIE), Office of General Counsel, and Finance andResource Development. The area lead responses were compiled andwritten in one voice by the Educational Programs and InstitutionalEffectiveness division and provided to the District AccreditationCommittee for approval (RP07).The Follow Up Report was vetted and approved by the Pierce CollegeAcademic Senate on May 22, 2017 and the Pierce College Council on May25, 2017 (RP08; RP09). Following the local approval, the Follow UpReport was submitted to the EPIE office, where all nine follow-up reportswere assembled and presented to the IESS Committee on August 23,2017 (RP10). The Board of Trustees reviewed and approved the ninecollege reports on September 6, 2017 (RP11). Following Board approval,the college’s Follow Up Report was submitted to the AccreditingCommission with all required signatures. The Follow Up Report, and thesupporting evidence have been posted on the college website.Report Preparation and Approval TimelineJuly 8, 2016AccreditingCommissionJuly 12, 2016July 2016CollegePresident,ALOTC/PCCAugust 17, 2016ASCSeptember 21,2016TechRefreshTask ForceCollege is notified of reaffirmation ofaccreditation for 18 months and isrequired to submit a Follow Up Report by10/1/2017.Responsible parties and deadlines areidentified.Dialogue about college recommendationsbegins.Report timeline is established and TechRefresh key support parties areidentified.Timeline to the Tech Refresh Plan isestablished.Los Angeles Pierce College 2017 Follow Up Report8
October 1, 2016CollegePresidentDecember 8,2016December 15,2016February 2017TCFebruary 15,2017March 15, 2017Progress report of collegerecommendations is presented to theIESS.Tech Refresh Plan is approved by the TC.PCCTech Refresh Plan is approved by thePCC.CollegeTech Refresh Plan is edited and returnedPresident/TC to the TC and accepted with noobjections by the committee.ASCReport evidence is discussed.ASC/DACApril 19, 2017ASCApril 11, 2017DACMay 9, 2017DACMay 17, 2017ASCMay 22, 2017May 25, 2017August 23, 2017SenatePCCIESSSeptember 9,2017October 1, 2017BOTCollegePresidentFirst revision of Follow Up Report iscompleted. This initial draft includes afirst draft of District responses to districtcompliance recommendations.Second revision of Follow Up Report iscompleted.Second draft of District responses tocompliance recommendations reviewedvia email.Revisions to the district compliancerecommendations are approved.Third revision of Follow Up Report iscompleted and approved, including thethird draft of district compliancerecommendations.Follow Up Report is ratified.Follow Up Report is ratified.Follow Up Report is approved andsubmitted to the Board for final approval.Board approves the Follow Up Report.Report is submitted to the AccreditingCommission for Community and JuniorColleges.Los Angeles Pierce College 2017 Follow Up Report9
Evidence List: Report :RP09:RP10:RP11:Accrediting Commission’s Action Letter dated July 8, 2016 –ID: 101President Burke’s email dated July 12, 2016 – ID: 102District Accreditation Committee (DAC) Charge – D: 103Accreditation Response Plan – ID: 104LACCD Accreditation summary – ID: 105IESS District Accreditation Update – ID: 106DAC Agenda, May 9, 2017 – ID: 107Academic Senate Minutes, May 22, 2017 – ID: 108Pierce College Council Minutes, May 25, 2017 – ID: 109IESS Agenda, August 23, 2017 – ID: 110Board Agenda, September 6, 2017 (p.167) – ID: 111College Recommendation 7 (Compliance)In order to meet the Standard, the team recommends the Collegeallocate appropriate fiscal resources and adopt a lifecycle plan forthe ongoing refresh and replacement of technology to ensure thatits technological infrastructure quality and capacity are adequateto support its mission, operations, programs, and services.(III.C.2)The college has allocated appropriate fiscal resources to strengthen itstechnological infrastructure quality and capacity. Through its annualresource prioritization process, the college has recommended that bothongoing and one-time fiscal resources be dedicated to informationtechnology services as shown in the two most recent cycles ofprioritization covering fiscal years 2016 and 2017. As indicated in theResource Priority Lists (RPL) for those years, funding is recurring in thegeneral fund (CR01; CR02).The RPL for 2015-2016 dated September 21, 2015 shows that out of 264requests for increased financial support 12 requests were directly relatedto information technology services. All 12 requests were ranked in the top60, and the top 60 requests were funded by the college. Seven of the 12requests provide ongoing funding for information technology services; allthree personnel requests and three requests dedicated to technologyreplacement or repair provide ongoing support, including Item six on theRPL, which sets aside 200,000 in ongoing funds for “Tech Refresh” toreplace all computers campus wide; specifically, 170 computers areslated for replacement annually (CR03; CR04).Los Angeles Pierce College 2017 Follow Up Report10
These 12 approved requests include the following: Three (3) requests for increased personnel (Items 9, 10, and 30) Three (3) requests for investment in technology refresh or smartclassroom technology (Items 6, 19, and 56) Six (6) requests for network stability and reliability (Items 1, 4, 17,32, 52, and 53)The 2016-2017 Resource Priority List October 2016 (CR02) shows thatout of 67 requests prioritized for fiscal year 2017, four requests weredirectly related to information technology services. Three of the fourrequests were ranked in the top 20; and the top 20 requests werefunded. These four requests included the following: Two (2) requests for increased personnel (Items 1 and 11) One (1) request for network stability and reliability (Item 2, 285,000 one-time funds) One (1) request for investment in smart classroom technology(Item 29, 550,000 one-time funds)The following resources related to stabilizing the network and providingreliable infrastructure have been secured as follows: A third party was contracted to stabilize the network system (CR05) Technology Refresh for computers used campus wide to includeWindows 7 with a three-year warranty contract (CR03; CR04) Wireless ports to increase access to Wi-Fi throughout the principalinstructional portions of campus (CR06) Contract for Voice-over Internet Protocol (VoIP) support services tosupport the telephony systems throughout the campus (CR07) Contract for repair of smart classroom projections systems in theCenter for the Sciences (CR08) Contract for repair of smart classroom projections systems inAutomotive Technology (CR09)Several major requisitions have been forwarded and purchase ordershave been generated through the Business Office to enhance and stabilizethe college’s IT environment. Head phones for the use of ITSG staff in the InformationTechnology Help Desk. (CR10)Asset Management Software to monitor and maintain items ofvalue and to create structure in our IT refresh cycles to ensurethat devices are replaced and upgraded as required (CR11)Los Angeles Pierce College 2017 Follow Up Report11
Testing equipment for the network. This equipment is vital towardsmaintaining a stable and dependable environment. (CR12)Lenovo laptops have been dispersed to all technicians in the ITSG.These laptops permit the technicians to access their work orders inthe field and to connect to web-based applications. The use ofthese devices will improve the efficiency of each technician.(CR13)In addition to these resources, the college committed 9,804,000 ingeneral obligation bond funding to install smart classroom technology in114 classrooms in the following construction projects: North of Mall PhaseI and Phase II (84), South of Mall (27), and Agricultural Sciences (3). Inspring 2017, North of Mall Phase I was completed and 46 smartclassrooms became fully operational with 608 class sections scheduled.According to the schedule, construction will begin on the remaining 29classrooms in the summer of 2018 (CR14).The college allocated a one-time investment of 780,000 to procureupdated servers for the data center, conduct focus groups regardingwireless access, procure additional wireless access points, migrate emailto Microsoft Office 365, and procure redundant servers for a disasterrecovery center (CR15). The request for contract was submitted to theBoard of Trustees for approval in fall 2016. However, the request wasremoved from the consent calendar at the Board meeting on November 2,2016. No further action has been taken (CR16).In fall 2016, the Technology Committee (TC), in collaboration with theInformation Technology Services Group (ITSG) manager, developed a“Tech Refresh Plan” for information technology related equipment, whichincludes desktop computers for staff, instructional computer labs,networking equipment, including wireless and data center equipment.The Pierce College Council reviewed the plan, approved it at theDecember 15, 2017 meeting and forwarded it to the college president foradoption. In February 2017, the college president recommended revisionsto the plan and returned it to the TC for their consideration. The TCdiscussed the revisions and accepted all revisions with no objections at itsFebruary 9, 2017 meeting. Implementation of the Tech Refresh Plancommenced immediately (CR17; CR18; CR19; CR20; CR21; CR22).In addition to the above resource allocations, the ITSG manager proposedan IT maintenance schedule of two days per month when individualservers can be taken offline and serviced. The request was approved bythe PCC on May 26, 2016 (CR23; CR24). Recognizing the need forLos Angeles Pierce College 2017 Follow Up Report12
increase server maintenance, the ITSG manager requested a revisedmaintenance schedule of every Friday during the summer to improvesystem accuracy, validity, and resiliency (CR25). The PCC approved thisnew request May 25, 2017 (CR26).The college has fully addressed Recommendation 7. The evidencedescribed above supports the claim that the college has allocatedappropriate fiscal resources and has adopted a lifecycle plan for theongoing refresh and replacement of technology. These resources and theplan greatly enhance the quality and capacity of the college’stechnological infrastructure to effectively support its mission, operations,programs, and services. The majority of these ongoing fiscal resourcesare expended from the general fund; thus, ensuring the sustainability ofthe improvements.College Recommendation 8 (Compliance)In order to meet the Standard, the team recommends the Collegeachieve an adequate level of professional support for studentsand staff to address service gaps in the information technologydepartment and to fully support technology needs directly relatedto local instructional and student support services as well asinstitutional operations. (III.C.1, III.C.4)The college has approved a total of eight new positions in the InformationTechnology Services Group (ITSG), which represents an 89 percentincrease in staffing, excluding the ITSG manager and Senior OfficeAssistant (from 9 to 17 employees). All positions have been filled. Thesenew positions, combined with organizational changes in the ITSG,increase the number of employees working in the evening hours by 50percent (CR27). The following list itemizes the recent increase in ITSGpersonnel to support the college’s IT infrastructure: A Request for Authorization to Fill a Permanent Position to hire anAssistant Computer Network Support Specialist (ACNSS) wasapproved by the president on June 29, 2015 and filled in January2016 (CR28)A Classified Staffing Request to hire an Assistant Computer NetworkSupport Specialist (ACNSS) was approved by the president onJanuary 26, 2016 and filled in April 2016 (CR29)A Classified Staffing Request to hire an Instructional MediaTechnician was approved by the president on May 19, 2016, but thesearch failed. (CR30)Los Angeles Pierce College 2017 Follow Up Report13
A Classified Staffing Request to hire a Computer Network SupportSpecialist (CNSS) was approved by the president June 29, 2015and filled October 2016 (CR31)A Classified Staffing Request to hire a vacant position for aComputer Network Support Specialist (CNSS) was approved by thepresident December 9, 2015 and filled September 2016 (CR32)A Classified Staffing Request to hire a Computer Network SupportSpecialist (CNSS) was approved by the president July 7, 2016 andfilled October 2016 (CR33)A Classified Staffing Request to hire a Web Designer was approvedby the president October 26, 2016 and filled February 2017 (CR34)A Classified Staffing Request to hire a Data CommunicationsSpecialist was approved by the president November 17, 2016 andfilled February 2017 (CR35)A Classified Staffing Request to convert the A-shift IMT position intoa new position for a Computer Network Support Specialist (CNSS)was approved by the president February 28, 2017 and filled May2017. At that time, 46 new classrooms equipped with smartclassroom software became operational. This new technologybasically rendered the original IMT job description almost obsoleteas it did not accurately describe the new knowledge and functionsrequired. The CNSS position is more congruent with handling levelone responses to inoperable audio/visual equipment and endcomponents (i.e. computers, projectors, cameras, etc.) (CR36).Los Angeles Pierc
college’s response to the recommendations was coordinated by the Los Angeles Pierce College Accreditation Steering Committee (ASC), a participatory governance body under the umbrella of the Pierce College Council (PCC) , which is co-chaired by the Accreditation Liaison Officer and the Faculty Accr
