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UNIVERGE SV9500COMMUNICATION SOLUTIONEmpowering the Smart Workforcewww.nec.com/univerge

UNIVERGE SV9500 – Empowering the Smart WorkforceContents4 Achieve the Smart EnterpriseChoose the NEC UNIVERGE SV95006 Employ your Smartest Contact CenterLeverage latest technology to optimize teamwork and business practices8 Smart MobilityCompetitive businesses come in all sizes, but successfulempowered by technologies which optimize businessenterprises always have one thing in common: greatpractices, drive workforce engagement, and create ateamwork. In the age of increasingly disparate workingcompetitive advantage.10 The Smart Workforce12 Making Calling Exciting14 Highly Secure, Easy to Manage15 Summarylocations and job complexity, communications play acrucial part in achieving business success.The smart enterprise innovates by leveraging thebest and most current information technologies,tools, and products. With NEC’s UNIVERGE SV9500Communications Server, smart enterprises are2

The promise of theSmart Enterprise!NEC UNIVERGE SV9500 deliversToday’s economic environment challenges businessesthat supports voice, unified communications andAt a glanceof all sizes. To stay competitive, enterprises needcollaboration, unified messaging, and mobility Premier IP unified communicationsthe right tools that enable them to be more efficient,out-of-the-box, all the while remaining easy to manage. Voice/UC/UM delivered as an integrated solution Comprehensive Contact Center suiteflexible and productive. That’s why NEC has builtsmart enterprise solutions that leverage technologiesThis robust, feature-rich system is ideal for Broad range of mobility applications and devicesto optimize business practices, drive workforcegeographically distributed businesses and enterprises. Wide-range of end-pointsengagement, and create a competitive advantage.It is designed to help solve today’s communications Single point configuration and managementchallenges and offers easy integration with NEC’s 19-inch stackable chassis architecture withNEC’s UNIVERGE SV9500 is the premier unified communications solution for enterprises that don’tunique vertical solutions.capacity up to 4,000 IP Station and expandableto 192,000 (FCCS)want to be left behind - designed to fit your needs, Multi-Line SIP Client, Multi-Carrier supportproviding competitive businesses with the high- Virtualized solution optionefficiency, easy-to-deploy technology that they require. Delivers on NEC’s green initiativesReliable, scalable, adaptable, and easy-to-manage,the SV9500 is built on cutting-edge technology3

UNIVERGE SV9500 – Empowering the Smart WorkforceAchieve the Smart EnterpriseWork together - even though you’re apart Competing in today’s business environment requires agility – when meetingRedefining Enterprise Communicationschallenges, making decisions, and delivering products and services. With more thanThe smart enterprise innovates by leveraging the best and most current115 years of excellence in both Information and Communications Technologies (ICT),information technologies, tools, and products. NEC has created a full set of UnifiedNEC shares its vision through its award-winning communications technologies.Communications and Collaboration applications that operate in conjunction withour telephony products, acting together as part of a fully converged easy-to-use ITsolution.“Increase your customerservice levels and you’llincrease your business”4Innovating for the futureNEC’s experience and innovation enable new approaches to how IT services aremanaged and delivered. Cloud delivery, business agility, real-time collaboration, andreliance on assured services are becoming essential foundational requirements forthe success of the smart and secure enterprise. These pillars are part of a rapidlyevolving technology foundation by means of which NEC is creating new ways forbusinesses to grow.

Keeping in control Centralized, intuitive and open management system Single point of entry, open interfaces and optimumfit in IT environments Better and easy insight in fixed and mobile call costs 3 Delivery Models:- Pre-Packaged Server Model- Software Model- Appliance ModelInnovation that Fits your IT ArchitectureNo one wants a communications system that’s difficult to use and even harder toData Center readymaintain and protect. That’s why NEC’s SV9500 is one of the easiest to configureWorking seamlessly in data centers and cloud environments, SV9500 aligns with ITUnified-Communications-capable systems on the market. The SV9500 easilystrategies to virtualize communication and collaboration services - whether deployedintegrates with existing IT technology as a fully interoperable digital or IP system.in a data center, spread across an organization’s different sites or hosted in the cloud.Maintain IT more efficientlyVirtualize your environmentThe user-friendly management interface streamlines system administration, givingThe SV9500 gives you the option of a fully virtualized communications solution. Byyour IT department one personalized portal to administer the entire communicationsdoing so you can deploy applications faster, increase performance and availability,system — Voice, Unified Communications, and Voicemail — all from one centraland automate operations — resulting in IT that’s easier to implement and less costlylocation. The SV9500 meets all the needs of today’s IT manager for operationalto own and maintain.efficiency, security and IT governance.5

UNIVERGE SV9500 – Empowering the Smart WorkforceEmploy yourSmartest Contact CenterCommunication between you and yourcustomers should never be difficult Today’s customers expect to be able to communicate with your business on their5 ways to transform your contact centerown time in whatever way they choose.Make it easy to connect and enhance customer experienceSV9500 Contact Center provides you with all the tools necessary to make eachinteraction between your customers and your business quick and easy. Between1experience quicker, more efficient service2Measure and manage your team – Judge their performance on a dailybasis with customised reportsimproved response times, reduced abandon rates, lower operating costs, andincreased revenues, both you and your customers will see a return on yourImprove your customer service – Skills-based routing means callers3Keep your customers satisfied – The Callback feature means customers whoare unable to hold can leave a message and receive a call backinvestment.4Deliver multimedia easily – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritised5Motivate your team – Dynamic wallboards encourage healthy competitionbetween agents with performance levels displayed in real-time6

Make Collaborating easier with Unified CommunicationsNEC’s SV9500 UC applications give you theand voice/video conferencing and collaboration, youAt a glancecommunication tools you need to streamlinecan ensure that your customers are able to reach Presencecommunications and information delivery. With thisanyone they need to, when they need to. It also Call Controlpowerful, manageable solution, your information isprovides you with the option of using the desktop client Instant Messagingcentralized and messages unified, so your employeesas a standalone application or integrated with your Group Chatcan efficiently manage day-to-day business and real-Microsoft Office Outlook client. Mobility Collaborationtime communications easily.Your employees retain ownership of their Voice/Video ConferencingUsers are able to dictate and manage how, when, andcommunications. They set their schedule, and their Microsoft Outlook presence integrationwhere he/she wants to be reached via the desktop andphone rings accordingly. They launch a meeting or Organization/skill searchmobile clients. And with the help and inclusion of singlecustomer service session, and manage it directly from Multiple ringing of devicesnumber reach, an integrated softphone, call forwarding,their desktop. Move call among multiple devices7

UNIVERGE SV9500 – Empowering the Smart WorkforceSmart MobilityCommunicate anywhere, any time On the roadMobile officeLarger sites & campusesTreat your smartphone like your deskphone withFor flexible calling options, pair up your mobile withIdeal for campuses and other large premisesMobile Extension. Enjoy the SV9500 system featuresthe Bluetooth deskphone adaptor:environments, WiFi handsets have advanced wirelesswhile you’re on the move.features for organizations on the go. Bluetooth adaptor provides a collaboration Remain contactable through one extension numberwherever you are – reduce voicemails and ‘telephonetennis’between a smartphone and your deskphone Seamlessly continue a call started on yourdeskphone on your mobile Cost reduction throughback, transfer and caller IDsimpler IT management Call recording capabilities on your mobile – yourlandline calls8within multiple businesslocations Use system features on the move – including callpeace of mind is no longer restricted to just Seamless roaming Multi-line operation

Mobile features include: Single number reach and centralized, visual voicemail Enterprise dialing, presence-enabled directory and callhistory Native Apple iPhone and Android applicationsincluding IM and optional video/collaborationintegration Powerful text and alarm messaging capabilities for awide variety of applications Seamless, uninterrupted call transfer between mobileand desktop phones Quick messaging for social networking with colleagues Location detection to locate handsets and their usersensures immediate assistance when needed.Introducing mobile integrationOn your premisesCombining WiFi, Fixed Mobile Convergence (FMC) and smartphoneFor the ultimate devices for voice, text messaging and in-house mobility -technology, the NEC Mobile Integration is a sophisticated solutionthe SV9500’s IP DECT wide ranging portfolio includes:offering users seamless access to a variety of networks across thepremises of an organization. Security features including Man Down, Location Detection capabilities,SOS and more Single Number Reach – Provide colleagues and customers with asingle phone number Unified Voice Messaging – No need to check multiple voicemail Latest CAT-iq technology combining DECT and WiFi technology for dataaccess on the move Robust handsets for tougher environmentsboxes for messages Seamless Roaming – Use a smartphone to easily transfer calls fromthe business’s Wi-Fi network to a cellular network, and back again Enterprise Dialing – Use a smartphone to makestation-to-station or external calls9