Transcription
Supplier Requirements ManualRevision Date: 3rd of September 2018 Continental AG-1-
ContentsPreface1Introduction1.1 Scope and Validity1.2 Definitions and Abbreviations2General Requirements2.1 Basics2.2 Supplier Approval2.2.1 Supplier Self Assessment2.2.2 Supplier Site Assessment2.2.3 Supplier Approval Prerequisites2.3 Material Approval2.4 Conflict Minerals2.5 General/Product Liability Insurance2.5.1 Suppliers outside of USA/Canada2.5.2 Suppliers in USA/Canada2.6 Obligation to Inform3Environmental Requirements3.1 Environmental Compliance3.2 Environmental Impacts on Air, Water, Soil and Natural Surrounding3.3 Energy and Resources4Logistics Requirements4.1 General Conditions of Purchase4.2 Logistics Processes4.3 Electronic Data Interchange4.3.1 Electronic Contract Management4.3.2 Electronic Order Management4.4 Contingency Planning4.4.1 Allocation of Resources4.4.2 Relocation of Production Site4.4.3 Emergency Plans4.5 Dates and Quantities in Purchasing Documents4.6 Consignment4.7 Purchasing Specifications4.7.1 Material Specification4.7.2 Material Safety Data Sheet4.8 Terms of Delivery4.9 Packaging and Transportation4.9.1 Standard Packaging Requirements4.9.2 Standard Pallet Requirements4.9.3 Standard flexible intermediate bulk container FIBC (also known as bulk bag or big bag)Requirements4.9.4 Standard Transportation Requirements4.10 Product Marking and Labeling4.10.1 Packaging Unit4.10.2 Shipping Unit4.10.3 Health and Safety Labels4.11 Shipment Documents4.11.1 Delivery Note4.11.2 Additional Shipment Information and Documents4.12 Lot Designation and Traceability in Production4.13 Material Age4.14 Inspection Certificates4.15 Customs4.16 Invoicing5Quality Requirements5.1 Quality Management System of Supplier5.2 Product Safety Responsible5.3 Material Specification Contents5.4 Inspection and TestingRevision Date: 3rd of September 2018 Continental AG-2-
675.5 Process Capability5.6 Supplier Rating5.7 Continuous Improvement5.8 Problem Solving Methods5.9 Risk prevention – FMEA5.10 ComplaintsAcceptance of Binding ObligationMain Changes in Comparison with previous IssueRevision Date: 3rd of September 2018 Continental AG-3-
PrefaceContinental places the highest emphasis on the performance, quality, reliability and integrity of itsproducts.To achieve this goal, we count on the efforts and contribution of all our stakeholders.And our suppliers play a pivotal role. We expect nothing else from all our suppliers than the same level ofcommitment to achieve the performance and quality levels we strive for.Only in such a way we can be successful in the market. Together.To assure success in the very competitive, global industry, Continental management is committed to thefollowing principles:VisionHighly developed, intelligent technologies for mobility, transport and processing make up our world.We want to provide the best solutions for each of our customers in each of our markets.All of our stakeholders will thus come to recognize us as the most value creating, highly reliable andrespected partner.Your Mobility. Your Freedom. Our Signature.Across all of our corporate divisions, we are working on making mobility safer, more flexible, more effective,and more sustainable. For people, the transportation of their materials, and the transmission of their data,our highly developed and intelligent technologies constitute the key to success.Creating value is our driving forceWith our products and services we create value for our business partners and shareholders as well as for ouremployees and society in general. Increasing profitability and consistent cost management in all businessareas is the basis for our success.These principles apply internally in the way we run our business and externally in our interactions with oursupplier base.Since our supplier base is an integral part of our business, it is important to us that you, our supplier, adoptand maintain a similar management commitment and in a like manner, extend this philosophy within yourown supplier base.Acceptance of binding obligationThe objective of this Requirements Manual is to provide you with clear requirements in a concise andsuccinct manner. While we attempt to make these requirements transparent and easily understood, it isrecognized that due to the nature of your products, some exceptions may be required. In the latter cases,please document your concerns and recommendations, providing a sound rationale for your position anddirect same to our Corporate Purchasing group.Please note, however, that raising concerns of proposing recommendations shall not relieve yourresponsibility to comply with all of the provisions and obligations in this Requirements Manual. Please befurther advised that no exceptions or changes to this Requirements Manual will be deemed to exist unless aContinental officer executes a formal contract accepting such exceptions or changes. Absent a writtenagreement signed by a Continental officer, all additional or conflicting terms proposed by you are herebyrejected.We welcome suggestions and constructive comments related to the content of this Requirements Manual.Andrea AppelPurchasing Rubber Divisions &Corporate Indirect MaterialsSenior Vice PresidentClaus PetschickQuality & EnvironmentQuality Management TireVice PresidentShawna SouleQuality & EnvironmentDivision ContiTechSenior Vice PresidentRevision Date: 3rd of September 2018 Continental AG-4-
11.1IntroductionScope and ValidityAll previous versions of corporate Supplier Requirements Manuals (as defined hereinafter) issued byContinental AG for Tire division and ContiTech division for chemical raw materials and/or for reinforcements(as defined hereinafter) with Supplier (as defined hereinafter “Supplier”) requirements for Continental sproduction of tires and technical rubber products are invalid.The only valid Supplier Requirements Manual for Continental AG s Tire division and ContiTech division forchemical raw materials and reinforcements is this Supplier Requirements Manual (“Manual”) in the onlineversion on the Internet.This Manual is intended to give detailed information about Continental s Supplier requirements andexpectations and the stipulations in this Manual are mandatory and valid for all business agreementsbetween Continental and Supplier.This Manual is an integral part of each purchasing agreement between Continental and Supplier and statesbinding requirements for Supplier. Unless otherwise explicitly agreed in writing by Continental, Supplier hasto meet the stipulations stated in this Manual. In the event that any provision of this Manual is notenforceable, all other provisions shall remain in full force and effect.Compliance with the requirements stated in this Manual is essential and mandatory and it is thereforerequested that Supplier informs all responsible members of his staff of the content of this Manual.1.2Definitions and AbbreviationsADRAccord européen relatif au transport international des marchandises Dangereuses par Route (Europeanagreement concerning the international carriage of dangerous goods by road)AGAktiengesellschaft (stock corporation)ASTMAmerican Society for Testing and MaterialsBASICSPolicy describing Continental s vision, mission and values, as well as the behavior that grows out of theseBulk materialsMaterials delivered in silo or tankBusiness Partner Code of ConductDocument issued by Continental with important standards that are consistent with Continental s companyvalues and which each Supplier of Continental must strictly adhere toCEConformite EuropeeneCFCChlorofluorocarbonChemical raw materialsRefers in this Manual to a group of raw materials, often referred to as compounding materials, for the use asdirect material (i.e. production material)ContinentalRefers in this Manual to Continental AG s affiliates belonging to the Tire division and ContiTech divisionCTHSContinental Tires Holding Singapore Pte LtdDINDeutsches Institut für NormungDMAICDefine, Measure, Analyze, Improve, ControlDOEDesign of ExperimentsECEuropean CommissionEDIElectronic Data InterchangeElemicaElemica is a supply chain operating networkENEuropean NormRevision Date: 3rd of September 2018 Continental AG-5-
EU (European Union)European Union is a politico-economic union of the member statesFMEAFailure Mode and Effects AnalysisG2/G3, G8, G9Continental Tire internal document identitiesContinental s purchasing conditionsGeneral Conditions of Purchase for Continental Aktiengesellschaft and for ContiTech AG and their affiliatedcompaniesIncotermsIncoterms 2010 are pre-defined commercial terms published by the International Chamber of CommerceInspection certificateDocument issued by Supplier to confirm that the product has been checked and found to comply withspecifications (according the definitions of EN 10204)ISOInternational Organization of StandardizationISiInformationssystem für Sicherheitsdatenblätter (Information system for material safety data sheets)MB5Specific container type from the company GoodpackMSAMeasurement System AnalysisMSDSMaterial Safety Data SheetNAFTANorth American Free Trade Agreement setting the rules of trade and investment signed by Canada, Mexicoand the United StatesNRNatural rubberPackaging unitSubunit of the shipping unit, which wraps the material or holds it togetherProductRefers in this Manual to a chemical raw material and/or a reinforcementRaw materialsUsed in this Manual as a collective term for chemical raw materials and reinforcementsREACHRegistration, Evaluation, Authorization and Restriction of Chemicals (the regulation (EC) No. 1907/2006)ReinforcementsRefers in this Manual to a group of raw materials made of e.g. steel, textile, etc., for the use as directmaterialShipping unitA material is handled, stored and transported in shipping unitsSPCStatistical Process ControlSupplierRefers in this Manual to a third Party that sells a product to ContinentalTSTechnical SpecificationUICInternational union of railwaysVMIVendor Managed InventoryVMOIVendor Managed and Owned InventoryRevision Date: 3rd of September 2018 Continental AG-6-
2General Requirements2.1BasicsThe BASICS describe Continental s vision, mission and values, as well as the behavior that grows out ofthese. In short, they define what Continental stands for, what drives Continental forward, and howContinental wants to work together.Sustainable management and Corporate Social Responsibility are among Continental’s fundamental values.Continental expects its Suppliers to demonstrate their social and environmental responsibility andcommitment to quality consistent with the principles of Continental.2.2Supplier ApprovalNew Suppliers undergo an approval process, starting with “Supplier Self Assessment” and possibly followedby additional sequential steps.2.2.1Supplier Self AssessmentSupplier Self Assessment requires completion of Supplier Self Assessment Questionnaire and submissionstogether with additional documents, as stipulated in the form.Following submission, Continental then conducts an internal review based on information tendered, togetherwith the product risk, and determines what other actions are required.2.2.2Supplier Site AssessmentFollowing Supplier Self Assessment and Continental internal review, Continental decides about conducting a“Supplier Site Assessment”.Supplier Site Assessments are conducted at the manufacturing sites facilities and include checks withrespect to company, technology, supply, quality and cost/finance. A successful Supplier Site Assessment isrequired prior to that facility becoming an approved Continental source of supply.2.2.3 2.3Supplier Approval PrerequisitesSupplier has to have his quality system certified according to ISO 9001 (latest issue).Certification according to ISO/TS 16949 (latest issue) of Supplier s quality system is appreciated.Certification according to ISO 14001 (latest issue) of Supplier s quality system is expected.Supplier agrees to sign Continental s Business Partner Code of Conduct for acknowledgment.Material ApprovalAfter the Supplier Approval all new or changed materials undergo an approval process controlled by MaterialDevelopment Departments of Continental.In the course of the approval process the material is tested in a laboratory and in a trial production. Inaddition, the products of Continental are tested in order to ensure the suitability of the material. MaterialDevelopment has the competence to decide about the extent of necessary testing.At the end of the approval procedure the material is approved or not approved for a specific application.The material approval may be limited to certain applications or to certain production sites of Continental.2.4Conflict MineralsContinental encourages its direct Suppliers to source responsibly with certified conflict free smelters,wherever possible, to increase Continental’s level of confidence that the parts in its products contain conflictfree minerals. Continental collects conflict minerals due diligence information from its Suppliers and requiresthe Suppliers to provide smelter names, country of origin, contact information etc.For more information, please see Conflict Minerals.2.52.5.1General/Product Liability InsuranceSuppliers outside of USA/CanadaSupplier is requested to purchase and maintain, on its own cost, a public and products liability insurance witha worldwide scope of coverage including USA/Canada with commercially reasonable limits for claims underthe particular applicable foreign jurisdiction including USA/Canada for bodily injury, property damage, inBrazil additionally pain and suffering, considering the risk-exposure of the service/product provided.In no event will a limit of less than a minimum coverage of five (5) million Euros per claim and ten (10) millionEuros in the annual aggregate be considered commercially reasonable.Revision Date: 3rd of September 2018 Continental AG-7-
Upon request of Continental Supplier will provide Continental with a certificate of insurance cer
Supplier Site Assessments are conducted at the manufacturing sites facilities and include checks with respect to company, technology, supply, quality and cost/finance. A successful Supplier Site Assessment is required prior to that facility becoming an approved Continental source of supply. 2.2.3 Supplier Approval Prerequisites Supplier has to have his quality system certified according to .
