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Kickoff EventTuesday, August 22, 2017Albert F. Argenziano School 1

Kick-off Event Agenda» Introduction to HeatSmart CoolSmart Somerville» Heat Pumps 101» Putting HSCS into Practice: Chad’s heat pump experience» Meet the HSCS Somerville Coach» Meet the Installers» Q&A, Thank youwww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 2

City of Somerville Climate Efforts» Goal: Net-zero carbon neutral by2050» 2014 Somerville GreenhouseGas Inventory» Vulnerability Assessment» Somerville Climate Forward» One Possible Strategy1.Electrify2.Increase atSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 3

What is HeatSmart CoolSmart Somerville?City-led program to increase the number ofcold climate air source heat pumpsinstalled in the city» Goals:› Community-led outreach andawareness to reach Somervilleresidents and businesses› Competitively select installers fromthe region to provide top-notch service› Offer a special program discount tomake it more affordable› Enable Somerville residents andbusinesses to access the benefits ofheat pumps (and the rebates/specialfinancing available)www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 4

What is HeatSmart CoolSmart Somerville? (cont).» In June, the City went through a competitive bidding processto select installers for the program:» We’re confident in saying we have two of the best companiesin the business!HSCS Somerville (and special discounts) end December 15, 2017www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 5

Why HeatSmart CoolSmart?» Great technology (heat pumps) that can offer Somerville homesand businesses a number of benefits» Somerville wants to make clean energy technologies moreaffordable› Solarize led to discounts of up to 20%› HSCS can offer discounts of up to 15% from regional averagewww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 6

What is a heat pump?» Heating and cooling system that uses a vapor compression cycleto transfer heat in and out of a building› Outdoor unit 1 or more indoor unit(s)SummerWinter(Think of it like an air conditioner that can run backwards to provide heating)www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 8

Not electric resistance heating!Heat pumps are powered by electricity but they’redifferent from traditional electric resistance heating:» Electric resistance heating: electricityused to generate heat (e.g. baseboards,portable space heaters)» Heat pumps: electricity used to transfer heatThe difference? Heat pumps are 2-3 times more efficient!www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 9

Parts of a heat pump systemOutdoor unit:(condenser)www.somervillema.gov/hscsIndoor unit:Depending on your needs, you may want more than one indoor unitHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 10

Types of heat pump systemsSingle-zone:1 outdoor unit 1 indoor unit 2,800-4,500 (after rebates)Multi-zone:1 outdoor unit 2-8 indoor units 6,500 (depending on # of indoor units)(Can also be installed with ducted indoorunits)www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 11

Benefits of heat pumps» Home energy savings:› Heat pumps are cheaper tooperate than oil and electricresistance heating› Energy prices are unpredictable!› On average a heat pump wouldhave been about 15% cheaperto operate than an oil boiler orfurnace over the last 3 years› A heat pump would have beenover 30% cheaper to operatecompared to oil over the last 5years!› (And if you have solar, it’ll beeven cheaper!)www.somervillema.gov/hscsHeating fuel prices ( /MMBtu), 2014-2016 0.00 10.00 20.00 30.00 40.00 50.00 60.00Electric ResistanceOilASHP 55.10 25.82 22.042012-2016 0.00 10.00 20.00 30.00 40.00 50.00 60.00Electric Resistance 51.08OilASHPSources & Assumptions: Average residential heating oil andretail electricity prices for MA (EIA); 80% efficient oilboiler/furnace, 2.5 COP ASHP assumed 29.95 20.43HeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 12

Benefits of heat pumpsImproved home comfort» High-efficiency air conditioning› Cool your whole home without needing ductwork› Ditch the noisy, inefficient window units!» Zoned comfort› Use heat pumps for hot and cold spots› Control individual heating zones in your home(over wi-fi or even your smartphone!)» Indoor air quality:› Built-in filtration helps remove airborne particleswww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 13

Benefits of heat pumpsEasy installation process» First step: Complete no-cost, no obligation site visit(s)» Most projects completed in 1-2 days» Minimally invasivewww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 14

Benefits of heat pumpsWorks in most homes!» Doesn’t matter if you have a boiler (and radiators), a furnace(ducts), or radiant floor heating: there’s a way to install a heatpump in your homeReduce your carbon footprint» Cut your heating emissions by half or more from oil and electricresistance (and 20% from gas!)› (And your emissions will continue to drop as Massachusettsinstalls more renewable electricity)» If you have solar or purchase renewable electricity, your heatpump is nearly emissions free!www.somervillema.gov/hscsSources & Assumptions: 80% efficient oil boiler/furnace, 90%efficient gas boiler/furnace, 2.5 COP ASHP assumed, 2016MA electricity grid emissions (DOER)HeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 15

Is a heat pump right for me?Ask yourself some of these questions—and if the answer is yes, weencourage you to talk to one of our installers!» Do you heat with oil or electric resistance heating?» Do you want to add air conditioning (or just want to ditch thewindow AC?)» Does your home have hot and cold spots?» Do you want more control over heating and cooling in individualrooms of your home?» Are you sensitive to irritants and allergens in the air?» Do you want to reduce your carbon footprint?www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 16

Heat Pump Rebates» Due to their efficiency, the Massachusetts Clean Energy Centerand Mass Save offer over 900 in rebates for heat pumpsystems!» 300 per indoor unit (for single-zone)» 100 per indoor unit (for multi-zone)» 625 per indoor unit (for single-zone) or ton of capacity(multi-zone)»Increases to 800 if you make 120% of the state medianhousehold income»If you live in a 1-4 unit building, you need to havecompleted a free Mass Save Home Energy Assessment inthe past 4 years (or sign up for one within 6 months)›www.somervillema.gov/hscsIf you need a free Home Energy Assessment, visitwww.somervillema.gov/seenHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 17

Heat Pump Financing0% interest HEAT Loan»Up to 25,000 over 7 years»Mass Save Home Energy Assessment required»Can take a while for approval – recommend applying assoon as you can!Various options (depending on credit score)If you make 80% of the area median income:www.somervillema.gov/hscs»0% interest, deferred interest loans through the SomervilleHome Rehab Program»Call 617-625-6600 ext. 2569 to confirm eligibilityHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 18

Mass Save no-cost Home Energy Assessment» Assessments are 2-3 hours and may include:› Installation of instant energy savings measures› A health and safety check› Customized report› Access to rebates and incentives› Access to a 0% APR Mass Save HEAT LoanSign up online: www.SomervilleMA.gov/SEEN or Call: 866-527-SAVEwww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 19

Common concerns about heat pumpsHeat pumps don’t work in New England winters» That used to be true—but in the last 10 years, new cold climateheat pumps have been introduced into the market!» New models can keep providing heat all the way down to -13 F(not including wind chill!)› Even though there has only been 1 day that cold in the last 10years, our installers will probably leave your existing system in placefor those coldest nights» Only cold climate heat pumps are being installed through HSCSSomerville» Concerned? Over 30,000 Mainers and Vermonters have installedheat pumps in the last 4 years!www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 20

Common concerns about heat pumpsHeat pumps will disrupt the aesthetic of my home» Indoor units are typically placed above eyelevel» But there are a lot of options available: talk toone of our installers if you’re concerned aboutaesthetics› You could consider a floor mount like the oneto the right (it’s smaller than a radiator!)› You could also get a ceiling cassette that willmake the unit look like a vent in the ceiling» (And you don’t really notice the radiators andduct vents in a room until you need to usethem!)www.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 21

About my project» Family of 4 living in a three-decker near Davis Square» Work in renewable energy» Installed a single-zone heat pump in 2016 in the master bedroomwww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 23

About my project» Have a high-efficiency condensing gas furnace» Like many three-deckers, the top floor gets very hot in thesummer» Have central AC but it doesn’t really reach the top floor due to theductwork/location of air returns» Options:› 15,000 to add a separate system for the third floor› 3,500 after rebates for a heat pumpwww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 24

About my projectwww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 25

About my projectVerdict? Love it!» Great, quiet cooling in thesummer» Even with high-efficiency gasheat and central AC, stillopportunities to save:› In summer—can just cool thethird floor bedrooms withoutusing other AC in the house› In the winter—can turn downheat to the rest of the houseand work remotely from thethird floor bedroomwww.somervillema.gov/hscsHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 26

What Somerville residents have been saying so farwww.somervillema.gov/hscsSource: HSCS Somerville customer sign-up formHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 28

NEW ENGLAND DUCTLESSHigh Efficiency Zoned Comfort Solutions

WHAT ARE WE ALL ABOUT? New England Ductless Believes clean energy is the future of heating and cooling America! Practices The Golden Rule – for our team and our clients. Works effectively to perform market leading installations at a greatprice. Our goal is to provide comfort and quality throughout the residential andcommercial markets across New England. Combining exceptionalworkmanship, strong values, and cutting edge technology makes us thenatural choice to make your home or business your personal comfortzone.

NEW ENGLAND DUCTLESS – THE TEAM President & Owner: Joseph Wood Master Plumber, Master Sheet Metal mechanic and EPA certified 17 years in the heating & cooling industry in the Boston area Demonstrated commitment to quality and cutting edge technologies to improve thecomfort of homes or businesses Administrative Coordinator: Alyxandria Strong 10 years in customer service and business operations Scheduling go-to! Project Managers: Brian Kelly, Leo Pesegoginski Combined 30 years of commitment to customer satisfaction Ductless heating & cooling design experts

CASE STUDY WEYMOUTH, MA This beachfront home in Weymouth had everything going for it – granite,stainless and breathtaking view. The lack of cooling was making summer abummer, so New England Ductless came to the rescue with a MitsubishiHyperheat system.

CASE STUDY MELROSE, MA Our new Melrose homeowner’s knew their growing family neededto be kept comfortable, but they didn’t know how to do it. In stepsNew England Ductless with a zoned comfort solution that keptthem comfortable while keeping their home a Victorian classic!

SOMERVILLE HEAT SMART/COOL SMART We are thrilled to be partnering with the city of Somerville for the HeatSmart/Cool Smart program! Our pricing has never been this competitive. Our team is standing by and ready to schedule an assessment of yourhome, with install crews prepared for your project.

CONTACT INFORMATION Call us today to schedule your free in-home consultation: 781-9952665 Or schedule online: www.somervillema.gov/hscs Check us out at www.newenglandductless.com

MEET THE N.E.T.R. TEAM

Commitment To Our Client’s ComfortExperience and Expertise: N.E.T.R. Inc. has been installing ductless air conditioning in the greater Bostonarea since 1989. We have a team of in-house experts dedicated to only installing ductless heatingand cooling solutions. No sub-contractors.The most respected name in ductless Over 5,000 ductless installations in the last 15 years Over 1,000 written references from satisfied customers. A rating from the Better Business Bureau.A commitment to excellence: We routinely send our staff to trainings and havebeen recognized for our commitments as aMitsubishi Elite Diamond Contractor. We maintain 25 service technicians and 24/7 telephone service to make sure wecan always meet customer needs.

The N.E.T.R. Inc. Difference:A commitment to customer satisfactionWe’ve honed our customer service process over the past 25 years to makethe experience as pleasant and productive as possibleBefore your installation Step 0: Phone call to make sure ductless solutions fit your needs. Step 1: Your N.E.T.R. in-home consultant meets with you and together youfill out our Home Comfort Survey to understand your home and needs. Step 2: We’ll tour your home, discuss the types of ductless systems thatmight work for you, and present you with a contract Step 3: Once the contract is signed, we put together the installation teamand begin work. We’ll do exactly what is outlined in your contract, with nohidden costs and will bring in whoever we need to get the job done, nomatter what.

The N.E.T.R. Inc. Difference:A commitment to customer satisfactionAfter your installation Step 4: Your N.E.T.R. technician will go through our Start-Up checklist toensure the system is installed properly. Step 5: Your technician will review the owner’s manual and operatingprocedures with you to make sure you know how to use it. Step 6: Your N.E.T.R. technician works with you to complete a technical formthat ensures the system maintenance is performed correctly. Step 7: After a few weeks of living with your new system, we will send youthe manufacturer’s warranty and a Customer Quality Audit for feedback onyour experience with N.E.T.R.

Thank you for coming!Any questions?Next steps: Sign up for a free home visit here oronline at HeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 41

SPECIAL ANNOUNCEMENTThe first 50 qualifying Somerville residents to install a heatpump through HeatSmart/CoolSmart will receive a BONUS 100GIFT CARD .Courtesy of the City of Somerville!Requirements will be posted online at sHeatSmart CoolSmart SomervilleKick-off EventAugust 22, 2017 42

» Mass Save Home Energy Assessment required » Can take a while for approval – recommend applying as soon as you can! Various options (depending on credit score) If you make 80% of the area median income: » 0% interest, deferred interest loans through the Somerville Home Rehab Pro