THROUGH IT - Missouri

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MOVE FROM WHAT YOUGETFROM WORKTO WHAT YOUGIVETHROUGH ITLOOK FOR NEWPROGRAMS THAT INCLUDE:LEADING TEAMINNOVATIONTHE LEADING TODAYWEBINAR SERIESAND MORE TOWITH YOUR TEAMtraining.oa.mo.gov

“We all want to work in a job where ourpurpose shines through and allows us to makeour own unique contribution.”This Issue’s Power PointPurposeDo you ever drive into w ork thinking about all the things youneed to do just to keep up w ith the pace your job demands?Meetings to attend, reports to finish, calls to make, tasks tocomplete.it’s alw ays a lot; and sometimes it can cause youto lose sight of w hy you do w hat you do in the first place.Truth be told, the chance to w ork and contribute to somethinglarger than ourselves is a w onderful gift. Unfortunately, in thehectic pace to get our w ork done, w e can forget to askourselves some valuable questions. Specifically, “Why is w hatI hope to accomplish today so important?” “Who w ill benefitfrom w hat I do?” and “How can I do it better?”Essentially this comes dow n to finding and understanding the“w hy” behind our w ork – our purpose. The good new s is thatthose three questions are generally easy to answ er w ith just alittle thought. Still, it can be helpful to reflect on them fromtime to time – and encourage others to do the same thing todefine the purpose in their w ork too.It may help to think about purpose not in terms of w hat w e getfrom doing our job, but rather w hat w e give through it. Havingthat perspective is important because the clearer you areabout that, the better you can channel your talents and energyto achieve something that is truly w orthw hile.From an organizational perspective, helping employeesunderstand their role and purpose in the agency’s “big picture”can have big dividends too. The desire to make a meaningfulcontribution can be the catalyst to pursue innovation andcritical thinking, embrace change, and w ork collaborativelyw ith people w ho may have different points of view , or comefrom different backgrounds.When you infuse this type of thinking into conversations w ithteam members about their w ork, it helps to create anenvironment that is uplifting and supportive. It makes it easierfor everyone to stay connected to the meaning in their w ork,and push ahead to achieve even more. After all, w e all w antto w ork in a job w here our talent shines through and allow sus to make our ow n unique contribution.This is a timely message for me because this w ill be my lastmessage to you as the Director of the Center forManagement and Professional Development. As I turn thepage to focus on new opportunities, I’m reminded of howfortunate I’ve been to have a clear purpose for the w ork I’vebeen allow ed to do, and the support of so many w onderful,caring people w ho helped to keep me grounded by alw ayslifting me up.As you continue on your career path, I hope you embraceyour purpose know ing that you can make a remarkablecontribution to your organization, community and family. Asstated so w ell by American author and historian Edw ardEverett Hall:“I am only one, but I am one. I cannot do everything, but Ican do something. And I will not let what I cannot dointerfere with what I can do.”I hope you w ill explore the programs w e’re offering now andin the future to help you grow , lead and succeed. At theCenter, that’s our mission and our defining purpose.So long.Allan ForbisDirector, Center for Management and Professional DevelopmentTheCenter@oa.mo.gov

We’re helping to build astrong MissouriThe Center for Management and Professional Development (Center) withinthe Sta te of Mi ssouri’s Office of Administration exists to help businessorga nizations and government entities cultivate and enhance the l eadership,i nterpersonal and technical skills of current a nd future leaders and front-lineemployees through the delivery of i nnovative, participant-centered trainingprogra ms.Leadership and Interpersonal CommunicationThe Center’s leadership and interpersonal communication programs preparei ndividuals to handle the challenges present i n today’s demanding workplacetha t i nclude goal setting, managing a diverse workforce, creating andma i ntaining a culture of trust, dealing with conflict, leading change a ndi nnova tion, decision making, communication, performance management a ndother day-to-day issues that, l eft unresolved, can potentially derail any team’ss uccess. In addition to creating a nd providing customized workshops a ndwebinars, the Center also provides training programs developed by otherworl d class training l eaders.Technical and Computer SkillsThe Center’s technical and computer skills programs help learners from allbus inesses and organizations i ncrease their proficiency i n Mi crosoft Officeprogra ms a nd other s pecialized s oftware applications. In a ddition, theCenter’s computer training labs allow other organizations a nd businesses tobri ng their employees together i n a pre-prepared training environment toi ncrease s taff proficiency i n specialized or organizational specific s oftwareprogra ms.Together, the Center provides a “one-stop-shop” from which cri tical skills canbe obtained for employees at all levels i n businesses a nd organizations and acus tomer friendly s upport structure to effectively manage the trainingprocess for everyone.*Come to our training facility, or invite us to yourwork place to establish your very own “center forlearning.” We can strengthen the knowledge andskill of your most valuable resource – your people.The Center encouragesbusinesses and entities torealize and value the benefitsthat increasing competencyand technical proficiencythrough training can provide.The Center serves as anaffordable resource to helpleaders: Ensure employees work together when itis important to pull together. Unlock staff potential and increaseproductivity. Leverage the performance of employeesto achieve cost-effective and betterservices for customers. Maintain their employer’s competitiveedge, while helping to develop and retaintheir workforce. Achieve higher morale and a renewedcommitment to quality in the products andservices Missouri businesses andgovernment entities provide.*Technical and computer skills training programs are typically not available for on-site deliverydue to the need f or computer learning labs.Contact us at (573) 751-4514 or TheCenter@oa.mo.govFind us on the web at training.oa.mo.gov

InformationTechnology andComputer SkillsTrainingThe technical and computerskills training you need—all ataffordable pricing!Our computer training facility has three training rooms, each fullyequipped with computers that are networked and connected to theInternet a nd the State Data Center. The instructor’s computer i sprojected on a screen to facilitate ease of instruction and i ncrease eachl earner’s a bility to comprehend the information provided.Microsoft Office Desktop Classes include: Acces sExcelOneNoteOutl ookPowerPointWorda nd other s oftware programsMultiple versions of programs are available andfrequently updated to address changing technology andcustomer needs.E-learning sessions on some applications are also available.TRAINING PROGRAMS FOR MISSOURISTATE GOVERNMENT AGENCIESSta te agencies ca n also obtain training in critical workforce managements ys tems that i nclude: SAM II Financial, SAM II Purchase Order Processing,SAM II Vendor Invoicing, SAM II Data Warehouse a nd MOBIUS.SAM II HR TRAINING programs are also available and include: SAM II HR Introduction SAM II HR Position ControlSAM II HR Employee MaintenanceSAM II HR Deductions and BenefitsSAM II HR Time and LeaveFor more information, contact the Center’s Computer andTechnical Training section at (573) 522-1332.4Outside training providers can use theCenter’s computer classroom facility to offerspecialized training in: Server Applications and AdministrationWeb Applications and Development.NET ProgrammingAgencies and organizations canalso reserve classrooms to providetechnical training on softwareprograms specific to their workprocesses.(We provide the space. You provide the trainer!)

According to the Information Technology and InnovationFoundation, investments in technology and training can producegains in productivity three to five times greater than otherinvestments because it allows employees to do their jobs – betterand faster.While w e offer some online computer training options, our experience has show n us thatlearners often need to have access to more tactile learning opportunities for a successfultransfer of learning to occur. That’s w hy the majority of our computer classes are hands on and instructor led. Many of our Microsoft Office classes also offer three courselevels – Introduction, Intermediate and Advanced.MicrosoftACCESSYour organization or business isprobably overflow ing w ith valuableinformation to help you and othersmake better decisions. Unfortunately,if the information is not organized andeasily accessed, it can’t be analyzedto its full potential. To bring the piecesof the puzzle together, MicrosoftAccess – one of the most pow erfuland versatile relational databaseprograms available today – makes iteasy to structure your data so you canfind answ ers quickly, and shareinformation w ith others to make goodbusiness decisions.Microsoft Access w ill help youmanage and store information forreference, reporting and analysis; andcan help you overcome limitationssometimes present w hen trying tomanage large amounts of informationin Excel or other spreadsheets.If you’re looking for a better w ay toeffectively design and create newdatabases and tables, create, locateand maintain records, and producereports based on the information inthe database, Microsoft Access w illhelp you get the job done!ACCESS 2010Introduction – April 26Intermediate – May 24Advanced – June 21This allow s the learner to continue enhancing their skill set w hen they are ready, andw hen it is needed. It’s all part of ongoing learning – one step followed by another .WEBINARS THIS QUARTEROutlook 2016:Learning about Attachments, Flagging, Address Book and Distribution ListsJune 18, 9:00 AM – 10:00 AM, 50Basic Mail and Calendar TipsMay 7, 9:00 AM – 10:00 AM, 50See the full schedule on page 15PUT THE POWER OF EXCEL TO WORK FOR YOUWhether you’ve been working with Microsoft Excel for some time, or new to this powerfulspreadsheet application, chances are you’ve only scratched the surface of what thisprogram can do. Our courses are popular because each specific class – Introduction,Intermediate and Advanced focus on specific development areas of increasing complexity.No matter what type of user you are, the techniques you’ll learn will make your job easierand increase the sophistication of your data reporting and analyzing. If you’re frustratedusing Excel because you know there has to be a better way of accomplishing your tasks,we can help you get more done – and do it more efficiently – with the skill buildingcomponents our programs provide.EXCEL 2016EXCEL 2010Introduction – April 3Intermediate – May 1Advanced – June 5Introduction – April 24Intermediate – May 22Advanced – June 19 125All programs are held at the Center’s East Elm Campus, 1738 East Elm St., Jefferson CityACCESS 2016Introduction – April 5Intermediate – May 3Advanced – June 7Each program is 125.Find information about the content of each program on our website.5

See differently. Do differently. Get better.5WITHInSightsFIND FAST ANSWERS TO CRITICALBUSINESS QUESTIONS, ALONGWITH LEADING EDGE GUIDANCE ALL WITHIN FINGERTIP REACH!myONDEMANDCOACHFrom FranklinCoveyInSights On Demand transforms the awardw inning leadership lessons from many ofFranklinCovey's most requested trainingprograms into over 80 self–paced “ondem and” web-based lessons that build orreinforce the critical skills of great leadership,effectiveness, and productivity.MAKEEach lesson starts with an engaging video,follow ed by powerful thought provokingquestions that focus on the learning process.Learners can review and print-out the keyprinciples and ideas presented in each courseand dow nload goal setting tools tied to thecontent of the course for additional thoughtand action.MINUTESCOUNTEach lesson is designed to helpyou learn at your own pace and ata time that’s convenient for you.WITH MYQUICKCOACH,YOU HAVE ACCESS TOWORLD-CLASSCOACHES WHODELIVER KNOWLEDGEQUICKLY, ALLOWINGYOU TO PUT IDEAS TOWORK RIGHT AWAY!Reinforce learning in thefollowing critical areas:ooooooooooooooBusiness AcumenCommunicationConflict ManagementCustomer FocusExecutionInnovation/CreativityManaging ChangePerformance ManagementPersonal ProductivityProblem SolvingStrategic LeadershipTalent DevelopmentTeam BuildingTrust/IntegrityoVision and PurposeThis aw ard-winning online delivery platformand content library can help you achieve yourfull potential by bringing “on-demand” advicedirectly to your computer desktop at w ork,at home, or on the road!Simply point and click to access hundreds ofshort online video lessons – each about 5minutes long presented by leadingconsultants, authors, and educators. Audio,animation and transcripts help make theinformation clear and concise.Content areas include:Help your organization take action for increased performance withInSights ONDEMANDoooooooAdaptability and ResilienceCoaching and MentoringInterpersonal CommunicationDecision MakingEmotional IntelligenceStrategy and VisionAND MUCH MORE!Ob tain one year of 24/7 access tos ome of the world’s best businessc oaches for 125*Obtain a *1 year subscription for 149.00* 1 year from the date of activationSubscription includes 4-hours of Management Training Rule Credit6*Your year-long access to MyQuickCoach begins when youreceive your confirmation and secure password, and continuesfor the next 12 consecutive months.

Self-led video based training modules ready when you areIt’s probably NOT the Study Hallyou remember from school, butthese “study-on-your-own”lessons are sure to make adifference in your success as aleader and workplaceparticipant.Each on-demand lesson includes a videoyou’ll watch online and a study guide tohelp you put the information in the video togood use. The questions in the studyguide will encourage you to think aboutwhat you’re doing today—and what youmight want to do differently tomorrow.Working at your own pace, each lessontakes about one hour to complete.PLUS each lesson includes theOPTION to discuss a specific sectionyou complete in the study guide withthe Center for Management andProfessional Development.The Managing Tense Moments SeriesRespond to workplacechallenges with informationthat can be invaluable!Communicating Non-Defensiv elyGatew ay s to InclusionWorkplace ViolenceManaging StressEnhance your confidenceand leadership ability with4 great lessons!The Leadership SeriesWould I Inspire Me?Leaders of Character5 Questions Ev ery Leader Must AskThe Py gmalion EffectTake any lesson for 20, or each series of 4 lessons for 75.Each lesson provides one hour of Management Training Rule credit.7Go ahead.take your seat.

Unleash the key to your organization’s success your talent!Leading TodayEngaging WEBINARS to help you bring out the best in yourself and others.Each 2-hour “live” webinar provides targeted information paired with specific tools andstrategies to help you navigate critical leadership challenges.Adapting YourLeadership StyleDifferent people respond better to differentstyles of leadership. To be a truly skilled leader,you must become aware of the needs of yourstaff, and adapt your leadership style tonurture and encourage their productivity andprofessional growth. This webinar will help youassess your personal leadership style, andintroduce tools to help you build connectionswith the people you lead.Coaching ConversationsThis webinar will prepare you to lead coachingconversations that enable team members to takeresponsibility for their commitments and workgoals. You will discover how the various aspectsof coaching conversations (such as defining theopportunity or problem, analyzing options, anddeveloping an action plan) can motivate andsupport team members on their professionaldevelopment path.The webinar will help you:The webinar will provide ways to: Identify qualities of effective leadersMake the mental shift from individualproductivity to influencing othersRecognize style differences and how tolead team members with different stylepreferencesBuild rapport using a mix of verbal andnonverbal messagesConduct constructive one-on-oneconversations Identify four steps of a coaching session andhow they should be applied in varioussituationsUse the appropriate mix of inquiry andadvocacy in a coaching sessionApply basic coaching techniques for:- Performance improvement- Career development- Training for specific skillsTeam Excellence: Achieving High PerformanceOrganizations know that every employee is valuable, and contributes unique talents and experienceto each project or task. Moreover, when employees come together as a team, and understand how towork collaboratively, the end result can be even greater success! This webinar will help you helpothers learn to CARE by discovering techniques for effective Communication, maximizing individualAbility, producing Results, and fostering Esprit de corps.Receive information to help you: Recognize the communication characteristics of high-performing teamsAssess individual strengths in order to ensure the best possible team performanceLearn how to focus on goals and results effectivelyRecognize the elements needed to build esprit de corps within work teamsTraining Information: Webinars are conducted using Adobe Connect. Prior to the webinar, each participant will receive anemail with information needed to access the webinar, and any applicable companion material. To actively participant in thewebinar, participants will need access to a computer with speakers, Internet connection, and a telephone.68Attend one webinar for 50.Attend all three for 125!

Do you and your organization wonder."How can we maximize every individual'scontribution to our team process?"Leading Team InnovationSuccessful team members don’t do the same thing at thesame time. They do the right thing at the right time. And whileteam members work together toward a common goal,individuals must still play their individual parts in the process.If you are a team leader, or an individualcontributor, LEADING TEAM INNOVATION canhelp you:The challenge – and opportunity – for teamleaders and organizations is to helpindividuals work from their strengths byidentifying their most natural team role, andto understand and appreciate thecontributions that they and others make. Discover a winning innovation and changeapproach to use with teams; Identify your most comfortable role on a team; Develop strategies that will help you work on ateam to create, refine, advance, and implementnew ideas; and; Determine effective ways to balance, integrateand capitalize on the different strengths ofeach team member.As organizations rely more on teams to innovate, problemsolve, produce, and perform at the speed of change,understanding and capitalizing on the best approaches tostrengthen and use group cohesion is critical to creating highperforming teams and organizational success.Capitalize on individual strengthsfor total team performance!This 1-day program will utilize rich discussion, group activitiesand the use of the Team Dimensions Profile* to help learners: Understand common reactions to change andinnovation Identify individual approaches to innovativeteamwork Clarify individual strengths and roles on the team Reinforce and appreciate the contributions of others Encourage team innovation and problem solving Discover an effective team process to increaseproductivity Foster trust and build mutual support Reduce team stress and conflict Enhance individual and team performance formaximum resultsMay 24 149, Team Work*The Team Dimensions Profile

manage and store information for components our programs provide. According to the Information Technology and Innovation Foundation, investments in technology and training can produce gains in productivity three to five times greater than other investments because