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PRIVATE SECURITY REGULATION AUTHORITY&HEART Trust/NTAINDUSTRIAL SECURITY OPERATIONSNVQ – J LEVEL 1TRAINING MANUAL(Firearm Training is not included)

TABLE OF CONTENTSPageIntroduction2Package of Competency Standards for National Qualification3Competency Standards Summary Apply basic defensive techniques4 Apprehend and arrest offenders5 Communicate in the workplace6 Control access to and exit from premises7 Control and direct crowds8 Employ batons and handcuffs9 Handle telephone calls10 Understands and apply legal and procedural requirements11 Follow occupational health and safety procedures12 Provide personal protection (basic)13 Maintain the security of premises and property14 Manage conflict in the workplace15 Manage intoxicated persons16 Observe and monitor people17 Operate basic security equipment18 Maintain an effective relationship with clients/customers19 Provide first aid20 Work as part of a team21 Give evidence22 Maintain lost and found facility23 Carry out data entry and retrieval procedures24 Receive visitors25 Handle canine for security patrol26 Operate a security vehicle27 Craft personal entrepreneurial strategy28 Process mail291

INTRODUCTIONOver the years, training for private security guards with the private security industry hasranged from a high standard in a few exceptional cases to mediocre and non existent inmany companies.The Private Security Regulation Authority, HEART Trust/NTA and the security industrylead group, has collaborated in defining and establishing the minimum educationalrequirements for Industrial Security Guards. The collaborations resulted in thedevelopment of competency standards for the National Vocational Qualification ofJamaica (NVQ-J) which is internationally recognized as a technical vocational qualification.This formal training system includes: The development of a national occupational standard The signing of a Memorandum of Understanding with NCTVET to operate as theAccredited Training Organization (ATO). Working with the security firms nationally to become Accredited TrainingOrganizations (ATO). The implementation of quality assurance systems through the National Council onTechnical & Vocational Education & Training (NCTVET). The Commencement of assessment & certification process.The NVQ-J Level 1 certificate is designed to provide potential Security Guards with a firmunderstanding of his/her role and the technical information required to execute his/herduties. To achieve this qualification, all core competencies plus a minimum of one Level 1Elective and one Level 2 Elective must be achieved.Please note that certification of competency in any of the unit standards can be gainedthrough formal training or On the Job Experience. Certification of competency based onOn the Job Experience can be attained by scheduling assessment of guards by NCTVETcertified security industry Assessors. To arrange assessment of guards, please contact aTraining Agent (currently Bancroft Brown) of the Enterprise Based Training Department(EBT), HEART Trust/NTA.2

Packaging of Competency StandardsFor National QualificationSSI10105NVQ - J Level 1Industrial Security OperationsCore/Unit NumberUnit TitleElectiveHoursSSICOR0001AApply basic defensive techniquesCore10SSICOR0011AApprehend and arrest offendersCore5SSICOR0021ACommunicate in the workplaceCore20SSICOR0031AControl access to and exit from premisesCore30SSICOR0041AControl and direct crowdsCore15SSICOR0051AEmploy batons and handcuffsCore16BSBCOR0161AHandle telephone callsCore25SSICOR0061AUnderstands and apply legal and procedural requirementsCore30SSICOR0071AFollow occupational health and safety proceduresCore20SSICOR0081AProvide personal protection (basic)Core15SSICOR0091AMaintain the security of premises and propertyCore20SSICOR0101AManage conflict in the workplaceCore20SSICOR0111AManage intoxicated personsCore5SSICOR0121AObserve and monitor peopleCore10SSICOR0131AOperate basic security equipmentCore15SSICOR0141AMaintain an effective relationship with clients/customersCore5THHGHSO172A Provide first aidCore24SSICOR0171AWork as part of a teamCore20SSIJUS0001AGive evidenceCore8SSIGGS0011AMaintain lost and found facilityLevel 1Elective5ITICOR0011ACarry out data entry and retrieval proceduresLevel 1Elective40BSBCOR0091AReceive visitorsLevel 1Elective20SSIGGS0012AHandle canine for security patrolLevel 2Elective40SSIGGS0022AOperate a security vehicleLevel 2Elective8BSBSBM0012ACraft personal entrepreneurial strategyLevel 2Elective50BSBBAD021AProcess mailLevel 2Elective30To obtain this qualification, all core competencies plus a minimum of one Level 1 Elective andone Level 2 Elective must be achieved.Please note that certification of competency in any of the unit standards can be gainedthrough formal training or On the Job Experience. Certification of competency based onOn the Job Experience can be attained by scheduling assessment of guards by NCTVETcertified security industry Assessors. To arrange assessment of guards, please contact aTraining Agent (currently Bancroft Brown) of the Enterprise Based Training Department(EBT), HEART Trust/NTA3

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardApply basic defensive techniquesSSICOR0001ACompetency DescriptorThis unit covers the process of applyingbasic defensive techniques in a security risksituation. It requires the ability to use basiclawful defensive techniques to protect safetyof self and others within the requirements ofapplicable legislation.Hours of Training/ExposureTen (10) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Identify need to use defensive techniques2. Apply basic communication and conflict resolution techniques3. Apply basic defensive techniques4

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardApprehend and arrest offendersSSICOR00011ACompetency DescriptorThis unit deals with the apprehension ofpersons who have contravened establishedprocedures and regulations at an assignedlocation.Hours of Training/ExposureFive (5) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Establish if lawful arrest should be effected2. Prepare for apprehension3. Perform the arrest4. Restrain arrested personNB. Security guards do not have power to arrest persons, however, they candetain and call the police.5

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardCommunicate in the workplaceSSICOR0021ACompetency DescriptorThis unit deals with maintaining effectivestandards of communication with clients andcustomers in the workplace.Hours of Training/ExposureTwenty (20) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Act on instructions from supervising staff2. Manage workplace information3. Document incidents4. communicate verbally5. Interact with the customer6. Provide advice to clients, customers and public6

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardControl access to and exit frompremisesSSICOR0031ACompetency DescriptorThis unit deals with monitoring andmanaging the access/exit of persons andvehicles to and from premises including keycontrol and site lock-up.Hours of Training/ExposureThirty (30) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Control persons entering and leaving the site2. Inspect baggage and/or vehicles3. Manage vehicular traffic4. Check loads and manifests entering and leaving site5. Manage access control systems6. Lock/unlock buildings7

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardControl and direct crowdsSSICOR0041ACompetency DescriptorThis unit deals with the control of crowdsize, behavior and direction of crowds.Hours of Training/ExposureFifteen (15) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Check venue2. Provide security presence3. Monitor crowd size4. Respond to potential crowd problems5. Monitor crowd behavior and safety6. Direct crowds8

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardEmploy batons and handcuffsSSICOR0051ACompetency DescriptorThis unit covers all aspects of selecting,carrying, using and maintaining a variety ofbatons and handcuffs.Hours of Training/ExposureSixteen (16) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Carry batons and handcuffs2. Use batons and handcuffs9

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardHandle telephone callsBSBCOR0161ACompetency DescriptorThis unit deals with telephone techniques inanswering and receiving calls to disseminateand receive information for smooth flowingof communication in an organization.Hours of Training/ExposureTwenty-five (25) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Receive telephone calls2. Analyse calls and route appropriately3. Answering, recording & transcribing messages4. Make telephone calls5. Adhere to confidentiality, security & equipment care procedures10

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardSSICOR0061AUnderstand and apply legal andprocedural requirementsCompetency DescriptorThis unit addresses the knowledge of legalconstraints that are applicable to theperformance of security duties.Theknowledge of procedures described in thisunit has direct application to the way work isperformed and does not require skills in theinterpretation of statutes, contract orcommon law Duty of Care.Hours of Training/ExposureThirty (30) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Understand and apply standing orders to the requirements of the securityfunction2. Confirm assignment procedures3. Complete relevant documentation11

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardSSICOR0071AFollow occupational health and safetyproceduresCompetency DescriptorThis unit deals with recognizing potentialhealth and safety risks and the proceduresand actions needed or minimize those risks.Hours of Training/ExposureTwenty (20) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Identify Occupational Health and Safety risks2. Contribute to the ongoing development of the organization’sOccupational Health and Safety procedures12

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardProvide personal protection (basic)SSICOR0081ACompetency DescriptorThis unit deals with ensuring the safety orpersons under various assignment conditionsand includes the escort of persons.Hours of Training/ExposureFifteen (15) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Identify potential threats to client safety2. Escort persons13

Competency Standards SummaryIndustrial Security OperationsNVQ-J Level 1Competency StandardMaintain the security of premisesand propertySSICOR0091ACompetency DescriptorThis unit covers the competencies requiredfor both mobile and static guarding andincludes responding to alarm calls.Hours of Training/ExposureTwenty (20) hoursElements of CompetencyOn completion of training in this competency standard, security guards will be ableto:1. Patrol premises2. Monitor installed system on premises3. Respond to security alarm calls4. Undertake specific site observation5. Preserve incident site14