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eBookStreamlined IT Experience withCisco Webex Control Hub 2020 Cisco and/or its affiliates. All rights reserved.1
eBookStreamlined IT Experience withCisco Webex Control HubContents3 Today’s evolving workplace4 New employee challenges and solutions5 Cisco Webex Control Hub is your collaborationcommand center8 Gain intelligent, actionable insights to deliver aconsistent experience11 Manage your collaboration workloads from a singlepane of glass13 Opening up workforce collaboration with asingle admin experience 2020 Cisco and/or its affiliates. All rights reserved.2
eBookStreamlined IT Experience withCisco Webex Control HubToday’s evolving workplaceToday’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experienceToday, collaboration technologies are a lifeline of every organization—and managing them is more importantthan ever before. Employees are now working from home and joining meetings on the go. They may be usingtheir own laptops, smart phones, and other devices to connect to their team collaboration technology. But asyour work environment becomes more flexible, it becomes more challenging to deliver the quality of serviceand security they need.Remote work is the norm. 4.7 million employees work from home at least half the time.To support today’s increasingly complex global and remote workforce, you need a collaboration platform thatis simple and efficient to manage. It should give your IT team visibility into rich business insights, along withdiagnostics that let you triage high-priority issues fast—or identify trends so you can get ahead of the curveand proactively adjust resources.More than 2/3 of CIOs say IT is a top challenge. 2020 Cisco and/or its affiliates. All rights reserved.3
eBookStreamlined IT Experience withCisco Webex Control HubNew employee challengesChanging WorkplaceToday’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experience 2020 Cisco and/or its affiliates. All rights reserved.The workplace is changed.Employees are more global.More mobile.More collaborative.CollaboratingRemotelyIn open offices.Meeting rooms.Call centers.At home, and on the go.Staying ConnectedNo matter how, when,or where an employeeis working, it’s critical tostay connected anytime,from anywhere.How to solve these challengesUnified ExperienceA modern and unifiedexperience to meet,message and call acrossone single platform toimprove employeeproductivity.Simple & CentralizedAdministrationManage, analyze,troubleshoot, and secureyour collaboration devicesand services acrossyour organization.Real-Time InsightsManage and monitor theutilization and performanceof services, and easilyleverage real-time insightsto pinpoint how to improveuser experiences.4
eBookStreamlined IT Experience withCisco Webex Control HubCisco Webex Control Hub isyour collaboration command centerToday’s evolving workplaceNew employee challengesand solutionsCisco Webex Control Hub provides the holistic view you need to take charge of all your Cisco Webex services.Built specifically for IT administrators, it lets you manage all workloads, including meetings, messaging, devices, callingand contact center, without transitioning to different tools. One pane of glass enables you to manage your services andusers, provision devices, and configure security and compliance policies. You can also access real-time analytics andreporting, deep dive into trends, or troubleshoot reported issues directly in the platform.Cisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experienceUnified management, diagnostics, and analytics that facilitate, provision,administer, and manage Cisco Webex services for calling, meeting,messaging, devices and contact center via a single pane of glass.Actionable insightsinto user adoptionIdentify root cause ofuser experience issuesManage users,devices, and services 2020 Cisco and/or its affiliates. All rights reserved.ROI metrics onIT utilizationControl HubOptimize workplaceutilizationConfigure and control securityand compliance policies5
eBookStreamlined IT Experience withCisco Webex Control HubWebex Control Hub is enabling our customers with greater insight across their collaborationToday’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerand communications portfolio, including deep security, analytics and compliance capabilities.As organizations are navigating their strategies for the new norm, visibility into applicationperformance, whether in the office or from home, within a single pane of glass is very powerful.With the accelerated transition to cloud we can leverage Webex to support clients to improveemployee experience and support tangible business benefits.”—Alex Bennett, Group SVP GTM, Intelligent Workplace, NTTGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experience 2020 Cisco and/or its affiliates. All rights reserved.6
eBookStreamlined IT Experience withCisco Webex Control HubCisco Webex Control Hub provides rich insights into usage, diagnostics, and performance of your Webex services.Webex Control Hub dashboard allows administrators to monitor a variety of usage and quality metrics for WebexMeetings, Webex Teams, Webex Calling, Webex Devices and Webex Contact Center. Thus information can be usedToday’s evolving workplaceto ensure the apps and equipments are appropriately distributed and utilized by the team.New employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experienceLet’s take a closer look at how Cisco Webex Control Hub delivers theinsights and administrative control you need to give your employees asuperior collaboration experience, every time. 2020 Cisco and/or its affiliates. All rights reserved.7
eBookStreamlined IT Experience withCisco Webex Control HubGain intelligent, actionable insights to delivera consistent experiencePerformance is at the core of collaboration technologies. When services are not available, work stops. Or ifToday’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerthe quality of audio and video experience is poor, your users will be less productive.The Webex Control Hub provides granular analytics and diagnostics to help you understand how Webexservices are used across your organization. So, you can measure the effectiveness of adoption campaigns,track return on investment, and monitor usage trends.TroubleshootingIdentify issues like voice quality and page-load performance so you can troubleshoot them before they havean impact. Read more Gain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experience85% frequently experience issues with online meetings. 2020 Cisco and/or its affiliates. All rights reserved.8
eBookStreamlined IT Experience withCisco Webex Control HubAnalyticsUnderstand how users are joining meetings, how long meetings last, and who is using video. This helps you tomeasure your return on investment and drive your business transformation. Read more Today’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experienceOnly 25% of companies surveyed are investing in collaboration andworkplace analytics tools to monitor and improve adoption. 2020 Cisco and/or its affiliates. All rights reserved.9
eBookStreamlined IT Experience withCisco Webex Control HubReportsGet rich metrics on your collaboration infrastructure, such as the number of video calls overflowing to thecloud, percentage of meeting clusters in service, and call distribution. Read more Today’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experience 2020 Cisco and/or its affiliates. All rights reserved.10
eBookStreamlined IT Experience withCisco Webex Control HubManage your collaboration workloads from asingle pane of glassCisco Webex Control Hub is a web-based, intuitive, single-pane-of-glass management portal that enablesToday’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerIT administrators to provision, administer, and manage Cisco Webex users, devices and Webex HybridServices, such as Hybrid Call Service, Hybrid Calendar Service, Hybrid Directory Service, and Video Mesh.User and device managementActivate devices quickly, manage users, and synchronize with Microsoft Active Directory and integratedsingle sign-on. Read more Gain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experience 2020 Cisco and/or its affiliates. All rights reserved.11
eBookStreamlined IT Experience withCisco Webex Control HubCompliance and securitySet up data loss prevention policies such as file-share controls for your Webex collaboration tools. Cisco’sdata loss prevention capabilities provide powerful controls to manage the application of your compliancepolicies. If you need to search and extract the content generated by employees for legal reasons, theToday’s evolving workplaceNew employee challengesand solutionsCisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experiencee-discovery feature lets your compliance administrator extract this information in reports. You can also putusers on a legal hold when under investigation to ensure users’ content can be preserved, and not purgedby an organization-wide retention policy.One-stop shop to configure and control security and data loss prevention policies.Better utilize your workspaceProvide richer insight into your meeting spaces to ensure the best collaboration experiences at work and athome. Find data on devices in use, occupancy count, ambient noise and more.Manage your collaborationworkloads from a singlepane of glassThe Workspaces feature lets you set and findout capacity in certain locations to ensureworkspaces are being utilized correctly. Ifthe capacity is exceeded, you will be notifiedOpening up workforcecollaboration with a singleadmin experiencewith visual indicators. Workspaces alsoprovides you with the ability to see real-timeutilization and occupancy directly in WebexControl Hub. You can monitor everything fromparticipant count to occupancy details andenvironmental data like ambient noise leveland sound levels.Provision servicesEasily configure service settings for administrators and users with role templates and granular policy controls.Webex Control Hub provides an interface for management of all Webex services that your organization has signedup for. This single point of control makes it easy for you to set up and manage Cisco Webex Hybrid Services. 2020 Cisco and/or its affiliates. All rights reserved.12
eBookStreamlined IT Experience withCisco Webex Control HubOpening up workforce collaborationwith a single admin experienceToday’s evolving workplaceNew employee challengesand solutionsNow more than ever, your employees need to stay productive however, whenever, and wherever they work.That’s why it’s critical to support them with a modern, unified experience across different locations andworkflows. Cisco delivers on this promise across any work style with a single admin experience. We helpyou empower employees with the collaboration tools they need, so you can keep them more engaged andsatisfied—and attract and retain the best talent.Cisco Webex ControlHub is your collaborationcommand centerGain intelligent, actionableinsights to deliver aconsistent experienceManage your collaborationworkloads from a singlepane of glassOpening up workforcecollaboration with a singleadmin experience 2020 Cisco and/or its affiliates. All rights reserved.Companies with great employee experiences see 25% increased profits and2x the customer satisfaction and innovation.Cisco Webex Control Hub provides the intelligent, actionable insights, that IT needs to manage all collaborationworkloads through a single pane of glass, whether workers are at home or in the office. Cisco Webex is the onlysolution that provides the scalability, security, and features you need in a single, unified platform. It’s the smartway to accelerate workspace transformation and unlock the full potential of your global and remote workforce.Learn more13
2020 Cisco and/or its affiliates. All rights reserved.14
Cisco Webex Control Hub Activate devices quickly, manage users, and synchronize with Microsoft Active Directory and integrated single sign-on. Read more 11 Manage your collaboration workloads from a single pane of glass Cisco Webex Control Hub is a web-based, intuitive, single-pane-of-glass management portal that enables
