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AudiTruth in EngineeringTechnical Service VVebinarSeptember., 2016
Technical Service VVebinarAll information discussed is already published and is being discussed as diagnostic aids.Please always review the most current publications for current information.We will not be discussing specific vehicles, please use TAC tickets for this.We are using the webinars as a way to increase communication to dealerships andtechnicians. This is a result of feedback from the dealer sub councilAgenda: What's newART pass through ca pa bi litiesCampaign updateTSB TipsTSB 2036668Repair authorization'sTSB 2036392Twin CupPrag ram InfoFeedbackPlease send email to artactivation@audi.comProduct Quality and Technical Service 2016AudiTruth i n Engineering
AudiTruth in Engineering
Audi Robotic Telepresence Latest update includes: Pass through interface:Will enable TAC to scan thevehicle remotely using ODIS Push software to the unit remotely Improved Wifi connectivity Improved system stability of the unit Latest version is 3.0.2.41383 as of9/13/16Product Quality and Technical Service 2016'---AudiTruth i n Engineering ,.,?
Updating ARTTo update: select Settings Version Information Check for updateIf an update takes place make sure to re-start the unit for changes to take affectVG"o,,I!!)Settingsc., PUser SettingsIfAdvanced Settings.-.'System Information------N --k Settings,I Version InformationMotor Type2Base Motor FW1.nBase 1/0 FW5,11Update Track udlodl 4 Of 5,HelpCt: IICha::11. tar U pd.aha12 or 12-kProduct Quality and Technical Service 2016HelpAudiTruth i n Engineering ,.,?
Enabling pass through functionSettings Advanced Settings enter password 345 scroll down toUSB virtualization and set to ON. Now re-start the unit and passthrough function will be available.Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
Connection Tips Diagnostic head must be connected via USB2 cable to the base USB connections on the back of screen will not allow the pass through to connect 10' USB2 cable that comes with the bore scope may be used for the diagnostic headProduct Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
VVorking with multiple campaigns The best place to find these is using ELSA, enter the VIN, click oncampaigns/actions It is best practice to check for open campaigns any time a vehicle is infor service. Campaigns should be performed any time they are found to be openduring a service visit so we can ensure the customer has received thelatest repair for their vehicle. Campaigns should be performed in the order that ELSA lists them.There may be changes needed from a preceding campaign to allow thenext campaign to complete.Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
VVorking with multiple campaigns 1 Ap p o-in lme-nt s e tt in-g l2 A p-po- i-nt m e n t p re p a ra tj 3-y e h-ic-le ac c e pta n ce l4 s e rv-ic e s r e-nd e r-ed- l- 5Q u a lityc ont-ro l -6- Ve h-ic- le- re-t-um- - , - - -7- Fi n-is-h-in g IHome page (Warner)J 0 b dataDrop-off Date,:Job no.1 Appoi ntment settingstatus:OMS Repair Order no.Pick-up date:IIIDIDSystem,. -- - - - - - ,Job notes. Veh icle dataD & Recent service visitDDialog/direct acceptanceDExpress serviceService advisor:fl)I https://www.accessaudi,corn/?linkTit le Carn paig ns/Actions - Campaigns/Actions - Internet ExplorerI @] I VIN: WA1VMF79HD002 sclosureRad io code@ spec ial Repair InfoVehicle conditiondata;,.Vehicle datastart164E1201 8269M720 16--06--083690320 16--08-17DesignationW-UPDATE - Software Update PackageRepair dataCrtteliaCampaign/ActionStatus01, 02OpenS-SERV AC - Passenger Occupant DetectionSystem (PODS) Soll4MOpenA-RECALL - Airbag Control Module Software4MOpen(NVLW)-LCLILL[@j]-5122895126 19,,.-ROJob.0 002177·-00021775126200 002177 Ei'l. 105%T"11-Product Quality and Technical Service 2016]Sync with OMSSavecancell flipointment Q lose SCP & Job--:]I Close I-,Results listEdit Job0e1e1e Job ----- :JAudiTru t h i n Eng i neeri n gSAGN2 queiy---:7
AudiTruth in EngineeringTSB Tips
TSB 2036668/3 MIL on, rough running, no start(DTCs P0087, P00SS, and/or P0191) (TDI only)Gen III 2.0 and Gen II 3.0One or more of the following DTCs is stored in the ECM: P0087 (fuel pressure to low) P0088 (fuel pressure to high) P0191 (fuel rail pressure sensor "A" circuit range/performance).If no root cause is found after checking all other components and following all GFF diagnosticprocedures, it may be necessary to check for metallic particles in the High Pressure Fuel Pump.Removing the N290 fuel metering valve to inspect for metallic particles should only beconsidered as a last step after all GFF diagnostic procedures have been performed, includingtesting supply volume to the high pressure fuel pump (low pressure side) and checking forinternal leakage from the injectors and N276 pressure regulating valve.Checking fuel quality is also necessary as this can cause these concerns as well.Check the freeze frame data to see what the fuel level was when the fault set. If it set at a fulltank then fuel quality is the most likely cause.Product Quality and Technical Service 2016AudiTruth i n Engineering
TSB 2036668/3 continuedBefore the N290 fuel metering valve isremoved, the area surrounding the valvemust be sprayed with a cleaner anddried with compressed air to ensure thatall debris is removed from the area.Remove the N290 fuel metering valveand inspect the valve and valve bore forthe presence of metallic particles(Figure 2). Proceed with the appropriatesection below.Fuel metering valve and valve bore withmetallic particles (A), and withoutmetallic particles (B).Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
TSB 2036668/3 continuedIf metallic particles are found on theN290 fuel metering valve or in the valvebore, open a TAC ticket beforecontinuing with the repair.Before contacting TAC, attach thefollowing to the TAC ticket: GFF diagnostic log Clear pictures showing the metallicparticles in the N290 fuel meteringvalve and bore. All related diagnostic stepsperformed including test plansProduct Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
TSB 2036668/3 continuedIf metallic particles are notfound on theN290 fuel metering valve or in the valvebore do NOT replace the high pressurefuel pump.Ensure that neither 0-ring is damaged.If either 0-ring is damaged, replace thehigh pressure fuel pump.To prevent damaging the 0-rings whenreinstalling the N290 fuel meteringvalve, lubricate them with diesel fuel.Continue with diagnosis.Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
Additional tips before removal of N290 valveCheck the freeze frame data for the fault. If the fuel tank was full when the fault setthen suspect poor quality diesel fuel causing the faults.Perform a delivery rate test per ELSA to verify the delivery pump and fuel lines. If thetest fails then replace the delivery pump and perform the test again. If it passes afterpump replacement then clear the faults and test drive the vehicle.Use VAS 677 4 to test the fuel you received from the delivery test to see if there isquality diesel fuel in the tank. If the fuel quality test fails then the fuel and filter willneed to be replaced, faults cleared, and vehicle test driven to see if a fault resets.If these tests pass, and the test plans pass or are inconclusive, then the next step indiagnosis may be to remove the N290 valve.Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
Audi Repair AuthorizationsReasons to check for repair authorizations: Ensure claim paymentSpecific diagnostic information is gatheredEnsure the proper/latest diagnostic test steps are performedEnsure the proper repair is completedTAC tickets are not needed just because a car is new, an expensive part needs to bereplaced, or the vehicle is seen on the quick reference guideOnly the components listed in the VIN specific repair authorizations need TAC approval.An example would be the QS Hybrid. A faulty climate control module does not requireauthorization, however the A/C compressor would.Creating a TAC ticket does not guarantee warranty claim payment. Standard warrantypolicies still apply.Repair authorizations can be found in ELSA and the Warranty portalProduct Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
Audi Repair AuthorizationsTo check a specific VIN., look in ELSA under Special Repair Info Plt1. i'leo1;i;fc ;:i ()91 ,7J"n;,; 4 , .i1,I Ap\ JlnlJnel!IllmopogofVurn"'l 13 V@h[;I, .CC"ID"@ 0.:0.J!o,, I s.,-.,,. ,.-.i I] ,t q-!, a.ia(rn!Joj --6Velllc mtum0 MU«- D - ·'* i»re : " . flE--r -\-Zl4 MioCSI'r,-«11o: o.,,.r,GZII vi.- - - - - - - - - - -Npj- """""'- -r.--., t:::::::j fl 111e ng ta.ta is ava.ilaUle ra 1111s, \'el)jde'::";f' - Special Repair Jnfi:J-,,5:::: !--,---------- -S"T)--.:a.'""-4--, -- J19,u "'1 al'S"-s-,n-400 "4 Rep;,i, Auaiann,'l :m j:lWl§.§6/1)'""""" ,.,''!I'"'' -R p.,11 ,.,,1horq 1""" (:2Gol 19,rl )PSS 91 MMI OCN!""ill ililO!i'ik all " !l'!,ooi, ' C0Me le 1o USSpo (ZlJUll0/1)Product Quality and Technical Service 2016AudiTruth i n Engineering
Audi Repair AuthorizationsVVarranty online Resource center Technical assistance TACcontact and Authorization RequirementA ud iuic k R,eference Gu ideHomeNewsPolicyBu H et.: i ns & Communic,at.:ion.sR·esou r ce Cen e rCond itio n s a nd Tec 11nica l Se rvice Bulletin N umbe r s T l lll t Re qu ire T A CContact an d A ut h o r iz a t ion i;-rior to Rep a 1i r / Rep,lacernen 'tOo;.:atQ,5: U.!;i . F'L,JQ'rtO Rl :o .u l T 111A'f l "I2(11'66!,0ls e a re "'I ,,,.,.,.,,,.,.,,,] o I2(11!95:SOAssem t Ly GroupsO il Gonsump· i onAudi Wa.-ranty T .-ain in gCertll'led p e -ownedI , 'IH'l'"lJ.-t otf19.I ,i1(Ml'l3,CEUCe: 1 M t M'i'0'),0,1,A""'lll iUJCtdYml.CTUlllOOJAJ MClbCM"l'09',.al.lffl9, C.c.T,liitf)9 S4CMl'll.f;GXICin9J . sc,.,.YV?-11. 1F91vo r i"te Au d i War r anzy P ock etcornpnnion,1'''" fl!I M'flJ·l 7 All,l,wo. MWIO-OaClflff) A3CMYilJ9ol2,.1llitO!jl.lInf onna tkmAsse m t ly Gro up Nu, ASC.bjM','lJ,Cf.11.(20266'i12101750100 . UO II.II L Wl2 l!r-QW".lnd tr.lMmlHlcn, R"palr Auth41'\z.Hli0tlH El.Htr,c,nlc nHc:on pclon1N,H;Jr 1:rrwM 5ltp;alrJua'lha,u;uw;,;, MtN:lrl 'l' .ilr Oll A.C. l,.:,a,1, .A. , i!l (111b, ,i,. illiHl Q l? (nrg,n'I! vtl t;QfW!.l'ITIJ'''P" 09h,!lh, " '"' TSI .l:02'7) w,1 TT(Wl'C9-l1",.lllen!J) 0:.tP-f'l'!l')-12.C'.ALB: J Q:i' 4M 00,.10, .au 111,. A.BWll.HY"l2·H!it A.4mn2-a ,. A!).0-'1'1'12-I!J A.S4MYn LlliA Ci4:tCMYll-n:t Q-'5, M'l'l1-IU AA M'l'O:)-LU, ,1115.H'HO--lillA guid to i!li!!isis-t wit ti8GrL.,'l'l.1:I OS htM-Vl) ·.l6fd fini:t:ionsCa m pa i g n:./U pda'te:. Clo:.u re:.C l a im Codi n g A:SSi :SIC,! i rl CIBOe.a ler ProGesses & (j u l desCa li forni.a Emi ssionsTAC Contact and Authori zati on Requi r etI n'fo rm11t:i o nF !iVOfi:Ce:5TAC Co n t:-act .a n d Auth o r izat:ion Regu i rsd "IFo r Claim Subm i ssi onThe C ond itio n s: .a nd Technical Servi ce Bulletin n u mber which require TACcontact and a u t h orizatio n pri or i'Co repair/rep l.acement a r e contained in this.Q u i ck Reference C u i de.Clai ms. submitted if o r these conditi ons/T5Bs m u 5it: incl u de .a TA·Cc;;;on1;:ac;;t/ uth gri i;llt:i on .1Fo rmsNews letter - w .a r r .a n'tYConnec:.t l onO i l Gl'iplllC:ify C fi liN'Pul; li h e d Ju l 5 ,. 0 1. 6 T eehnleal Assista n ceVIN De,code rVV,zirrzin'cy P Zlr'ts Re!!:u r n Ctrwg1rpCon· ZIC't UsPro fi leProduct Quality and Technical Service 2016AudiTrut h i n E n gineering
TSB 2036392/4 Vibrations felt at 1,000 and 3,000 RPM This TSB applies to 4.0 engine only. Production Solution - Optimized ]931 (subframemount) control module software. Before updating, verify the vibration concern byperforming a test drive, observe the vehicle in thefollowing conditions:In 3 rd or 4 th gear (tip mode)at 2500 to 3200RPM.Approximately 50% throttle input. After the update align the exhaust systemaccording to Elsa If condition is eliminated, release vehicle. If condition is noteliminated, open a TAC ticketand attach the diagnostic log showing that theSVM and basic settings have been completed.Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
Vibrations after TSB 2036392/4If the vibration is felt after the TSB has been completed then perform a stand stilladaptation of the transmission and re-evaluate the vibration.If still present then the exhaust down pipes will need to be replaced.Updated down pipes are available. The new pipes will have a 500 gram weight on thepipe that acts as a vibration damper, there will be a superseded part number as well.The old pipes do not have a vibration damper.The down pipes are separate from the catalytic converters, do not replace theconverters.If pipes are replaced make sure the new pipes have the retainers securely installedaround the flex joint. This retainer must remain on the pipe through the install processand be the last part removed. The retainers must be transferred to the old pipes to bereturned for warranty. It is crucial for the retainer to be on the pipes when they arriveand through the install process because if the pipe flexes more than 10* the flex jointmay be damaged.Once the pipes are installed perform the basic settings again along with a standstilltransmission adaptation, drive the vehicle 5 miles and reevaluate the concern.Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
Updated Pipe Superseded part number.·. . .":. . "'· :! . ' Vibration damper installed. Old pipes have been purged fromparts stock as of March 2016, anypipe ordered by VIN will be theupdated version. The collars must be transferred to theold pipes and sent back for warranty.Product Quality and Technical Service 2016AudiTr uth i n E ng i neeri n g. ,.,?
Damaged PipeExample of an improperly packaged pipe received at the dealershipThe clamps are not installed which cancause over extension of the flex joint.Create a TAC case with the followinginfo:1. Sales doc number2. Part number3. How the part arrived at the dealer, ina box, bubble wrap, no protection.(picture)4. If in a box and the sleeve came off,how many tie wraps were found in thebox?5. Part warranty the pipe as damagedpart.Product Quality and Technical Service 2016AudiTruth i n Engineering ,.,?
Round 2 (Stort,rnAu ust)The Challenge beginsThe Twin Cup [hal ngete,ts participants' knaw dge of the Audi brand and his or herFollowing , re the testing deta lls for the Tw In Cup QuaUfier. Must be certified byfu lfllling all AudiAcademy req ul rem entsJob role. In addition to on Line testin participants must perform hands-on acti tle,Chal nge. Official rules can be found on the Audi 50-questlo n onllne exam., Ca ntestants will receive test-prep materialssuch as InstalU ng a roof rack or selUng accessories. Refer to page 5 for actions youTop Sel'\liceWinner's (ircle1 acc.esslble via IAudl. Individualized test,; for Se1Ylce Technicians/Shop Forenaen, nd Service Co nsu It, nts., Review ofva rlous SSPs, TSBs, web-based study programs orve hides.should be ta king to prep, re for round 1. Com pell ng in the Twin Cup Challenge not on I'Be sure to look for upc.am Ing em al with the mostprovides the opportunity to earnrecent dales for each round of test Ing.slgnifiGintrewards, it sharpens an SO-question on line er.am. Hlg her Ieve I of difficulty.t,y em, II prior to e,ra m., 12 days to ca mp te the exam. Two-mlnutetlme limit on each question. Pa rtl i pants may ,pause tile "'"' m, then resume later. Contestants will h""' 12 days to co mp te the exam.The top 40 Smlce Technlcians.'S hop Foremen and top 20 Se1YlceConsu ltant5 w Ill receive, 100 debit card reward.lndividuars knowled e and skill!;The 200 top-scoring Technicians/Shop Foremen and 125 top-scorlngSe1Ylce Consultants will be awarded, 50 debit ca rd and advance toRound 2 of the competition. All participants will receive a tllankyouaward lo r ta ng the test.and positive impactsjab performance.»-----------, »I-F l!iO,,quutionOi'llii'ltl!i:ifnNational FinalS(Or:tooor)World Championship 12 0 11;,. Locatlo n: Wash lngton 1 0L, metro po lit an :area, Top three Technicians/Shop Foremen and !Gp threeService Ca n,u It, nts from Natlo nal Fina wl II representTeam USA and compete In the 2017 Audi Twin Cup WorldCham plonsh Ip, hosted by Aud IAG. Qua Lifter. All CS1 qualifiers must be met l!ythe end of the appea period for Round 2,. Hands-on proficiency testing.'" Event M tu.ates the entire Aud I Top Service experience.Sbrt 1prtpirl '" Se rvlce Consu It antsfarthtm:am. Customer service , nd praduct knOY1 dge will be em phasi, ed. Slmu tions of customer situations wi ll be Implemented.11»wa,Repruri Team USAW:uhlngtonDCM.t:ropDllt:111.Aru Proficiency In role-defined act itles. Scaring based on accumu ting the most points for each category.'" Technicians. and Shop Foreme!Tl Serles of timed repalrevents., The World Championship date and location will beco mm un lcated by ea rty sprlng 2017. Participant dea rshlps must pass the tecianlcal faultft ndl ng portlo n of the Mjrstery Shop In Wave 1 or 2 in 2017, Participant dea rshlps must be ,tor above Nationallwerage for CS! fo,a period of time detennlned IJyAudl AGFailure to achieve the quallAers set t,y Audi AG may result InremO'i.al from the te.am. AoA reserves the right to mCNe thenext qualified participant onto Team USA. Proficiency In pe rfo nn Ing rep, lrs tho roughly, nd correctlyaccording to proper Audi-specified repair procedures Scaring based on accumu ting the most points for each category.DProduct Quality and Technical Service 2016AudiTruth in Engineering
2016 Audi Twin Cup Challenge - tentative program scheduleProgram Announcement- June 17, 2016Round 1 - Complete, Winners announcedRound 2 - Complete as of 9/9/16National Finals - estimating Oct. 22 - 26Round 2 is over, The top 20 service consultants and 40 technicians/shop foremen, after allappeals, CSI requirements, and tie-breakers have been applied, will move into the 2016 USNational Finals! The competition will be held in McLean and Herndon, VA on October 24 and 25.The top 10 winners in each category will earn a luxury Italian cruise in April 2017 and the top 3winners in each category will represent the US at the 13 th Audi Twin Cup World Championshipin Europe!For more information on the Twin Cup Challenge:iAudi Service Audi Top Service Winner's Circle select Programs Twin Cup ChallengeProduct Quality and Technical Service 2016AudiTruth i n Engineering
AudiTruth in EngineeringFeedbackPlease send email to artactivation@audi.comProduct Quality and Technical Service 2016AudiTruth i n Engineering
To update: select Settings Version Information Check for update If an update takes place make sure to re-start the unit for changes to take affect VG"o ,, I!!) Settings c.,P If User Settings -Advanced Settings System Information ' . -----N --k Settings _ . 4 Of 5, Help ,I Version Information Ct: Motor Type 2 II Base Motor FW 1.n Base 1/0 .
