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CONTENTSAbout BCSVISION3TIMELINE3BY THE NUMBERS5SELF-PERFORMANCE MODEL6INDUSTRY ALIGNMENT7BCS SolutionsFACILITY MANAGEMENT9IT SERVICES10PHYSICAL SECURITY10PROFESSIONAL SERVICES11The BCS DifferenceTRUSTED PEOPLE13PROVEN PROCESSES14LEADING TECHNOLOGY15BCS Products & ProgramsBCS TACTICAL OPERATIONS CENTER17PROPERTY MANAGEMENT18GOVERNMENT PROGRAMS19BCS CRITICALWORKS TM20BCS CRITICALCARE TM20
ABOUT BCSNEXTGENERATIONDATA CENTEROPERATIONS2BCS Data Center Operations
Today’s data center is an increasingly complex and sophisticatedenvironment comprised of interconnected systems. These criticalinfrastructures house the applications and workloads on which ourdigital world depends on. Because of this, data center owners arechallenged with delivering great efficiency and flawless reliability inOUR VISION IS TO BETHE GLOBAL LEADERIN DATA CENTERthe management of their facilities.AND CRITICALAs the nation’s only independent data center operator that providesINFRASTRUCTUREa comprehensive and fully integrated single-source solution, BCSis dedicated to protecting and operating customer and partnerinfrastructures. We enable owners to de-risk their data centeroperation, giving them the freedom to focus on their core businessthrough our trusted people, proven processes, leading technology,and turn-key, single-source solution model.OPERATIONS – FOROUR PEOPLE, OURCUSTOMERS ANDOUR PARTNERS.2015201620172018201920202021BCS is formed with a singlevision. Awarded 1stenterprisecustomer(Yahoo).Awarded 1st colocation providercontract. BCS introduceskey technologiesto solution set.BCS awarded Global REIT customercontract.BCS OperationsPlaybook isestablished asbest-in-classdocumentationof critical facilityMOPs, SOPs andEOPs.IT Services andPhysical Securityadded as coreofferings.BCS awardedmajor financialtechnologyand financialservicescontracts.Introductionof BCSGovernment Programsdivision .Solutions modelleveragesindustry bestpractices anddecades ofexperience withBank of America,CBRE, JLL andDigital Realty.BCS expandsenterprise andcolocationcustomer base.Introduction ofpurpose-builtCMMS, BCSCriticalWorksTM.BCS expandsleadership andexecutive teamwith industryveterans.BCS customersnow includethree of theworld’s largestfinancial servicecompanies,colocationproviders andREITs.BCS launchesProfessionalServicespractice. BCS achievesUptime InstituteM&O Stamp ofApproval, plusSOC I / SOC IIand PCI / DCIcertifications.BCS introducesTacticalOperationsCenter (TOC)and BCSCriticalCareTM.BCS addsCanadianlocations tooperationsfootprint.Governmentand Hyperscaleveteran joinsBCS executiveteam.BCS awardedmultiple newcustomercontracts.About BCS3
OUR MISSION. YOUR CRITICAL INFRASTRUCTURE.BCS is an enterprise-level facilities managementan efficient and nimble solution capable ofcompany that focuses exclusively on data centerssupporting and serving those charged with theand mission-critical infrastructure. We are one ofworld’s most essential missions and challenges.the nation’s fastest-growing data center facilityOur trusted people, proven processes, andmanagement companies serving the needs ofFortune 500 companies with over 7.5 million totalsquare feet and 450 MW of data center criticalpower under contract. Our customers includesome of North America’s largest financial servicesleading technology are the cornerstones of ourdifferentiated approach. And our single-source,self-performance model is the foundation onwhich our approach is built.and technology companies.At BCS, people are our most valued asset. OurOUR TRUSTED PEOPLE,ability to recruit, train, develop and retain quality,PROVEN PROCESSES, ANDcertified professionals is paramount. We are aveteran-owned and -operated organization andLEADING TECHNOLOGYproud to state that many of our full-time employeesARE THE CORNERSTONESare military veterans.OF OUR DIFFERENTIATEDBCS has consolidated industry best practices intoAPPROACH. AND OURSINGLE-SOURCE, SELF-one unifying process and continuous improvementframework. Our performance-based systems arefast becoming an industry standard. BCS utilizesPERFORMANCE MODELadvanced technology and centralized services,IS THE FOUNDATION ONincluding BCS CriticalWorksTM, BCS CriticalCareTM,WHICH OUR APPROACHIS BUILT.The BCS data center solution portfolioincludes Facility Management, IT Services,Physical Security, and a range of valueadded Professional Services. Our PropertyManagement solution leverages many ofthe same disciplines and practices usedto operate the safest, securest, and mostefficient critical facilities in the U.S. And BCSGovernment Programs combines data center andcritical infrastructure operations expertise within4BCS Data Center Operationsand the BCS Tactical Operations Center, toachieve increased performance, efficiency,and scale.
BY THEBUILT TO SCALE AND DEPLOY ANYWHERE YOU ARENUMBERS7.5 MILLIONSquare FeetUnder Contract450 MWCritical PowerUnder Contract100%Uptime Performance80%Self-Performance20%Decrease in CustomerOperating ExpensesVeteran Ownedand OperatedAligned withRecipient ofAbout BCS5
BCS SELF-PERFORMANCE:ACCOUNTABILITY, CONTROL AND EFFICIENCYMost critical infrastructure service providersBCS engineers, technicians, security officers,utilize multiple vendors and subcontractors toand subject matter experts leveraging industryperform daily and ongoing facility management, ITbest practices and purpose-built technologies toservices, and periodic infrastructure maintenance.perform over 80% of all operations.This approach, while common in the industry,introduces a level of risk, lack of accountability,and increased operating expenses. That is whyour solution model utilizes trained and certifiedThe BCS operationsmodel reducesoperating costs anaverage of 20%6BCS Data Center OperationsOur self-performance solutions deliver immediateand long-term operating savings through a single,fully integrated, turnkey solution, which is scalableto meet customer needs and requirements.
INDUSTRY ALIGNMENT ANDBEST PRACTICES ARE OUR STANDARDBCS self-performance practices fully align withrequirements for financial service and bankingindustry standards and best practices adoptedenvironments, including PCI, SOC I, SOC II andby Uptime Institute and the NFPA. BCS propertyISO. BCS’s internal audit and compliance teammanagement practices fully align with BOMAis capable of facilitating additional certificationInternational. In addition, BCS sites have achievedand compliance requirements or reporting basedindustry certifications, including the Uptimeon the needs of individual customers, sites,Institute M&O Stamp of Approval.or workloads.BCS policies, procedures, and practices havebeen audited to achieve regulatory complianceAbout BCS7
BCS SOLUTIONSEXPERTISEYOU DEMAND.PERFORMANCEYOU CAN TRUST.8BCS Data Center Operations
FACILITY MANAGEMENTTHE NATION’S ONLY INDEPENDENT PROVIDERBCS serves the needs of Fortune 500 companies in financial services, technology and manufacturing. Oursolutions are trusted by enterprise companies, real estate investment companies, data center providers,and government agencies. BCS on-site facility management services can be customized to meet the mostcomplex, regulated, and compliant requirements and service level agreements (SLAs).Our end-to-end mechanical, electrical, and engineering solutions are informed by the BCS OperationsPlaybook, the industry’s most comprehensive set of SOPs, MOPs, and EOPs. BCS CriticalWorksTM, ourpurpose-built computerized maintenance management system (CMMS), seamlessly empowers site assetmanagement, work-order and work-request management, plus intelligent document management.From daily rounds to critical facility forecasting and planning, BCS has what it takes.BENEFITS OF BCSFACILITY MANAGEMENT:Maximum Accountability:Data center operations and management is all weWe operate datacenters as if weown them.do. You and your facility is our only priority. Oursingle-source model provides transparency andgreater accountability.In-House Expertise: Leverage our highly skilled,Reliability: Our people, processes, and performancecertified engineers and technicians.are trusted by Fortune 500 companies.Custom Solutions: Site-specific and customerScalability: BCS can scale our solution delivery up orspecific solutions to meet the most complex needs.down based on your business demands.Proven Processes: Our rules-based systems andEfficiency & Effectiveness: Our fully integratedbest-practices eliminate error and risk.model results in lower operating costs and greaterperformance.BCS Solutions9
IT SERVICESBEST-IN-CLASS IT SUPPORTBCS is staffed by highly skilled, certified professionals who provide best-in-class connectivity,deployment, maintenance, and ongoing IT service support. Whether you are an enterprise using ourfacility management services or an owner who seeks one-time support, BCS technicians and tech supportgo beyond remote hands to provide true, value-added IT services.BCS ON-SITE IT SERVICES FEATURE:› Best-practice hardwareinstallation, provisioning,cabling, and ongoing IT support› Rack, overhead tray, fiber pathway,cage and containment enclosureinstallation› Rack elevation diagramming› Backbone and structured cabling,plus end-to-end hardwareconnections› Cross-connects (fiber and copperadept) and cable management› Hardware and LAN installation,consolidation and management› Carrier circuit extension andsupport› Incident response protocols andSLA management and adherence› Enterprise-level smart handsbeyond power cycling andrebooting› IT hardware inventory and assetmanagement› E-waste coordination and removal› Current and future IT capacitymanagement› Hardware anomaly practicesPHYSICAL SECURITYAROUND-THE-CLOCK PROTECTIONGiven today’s hyper-focus on environmental health, safety, and security, the need for efficient andeffective data center physical security systems has never been more critical. BCS is the only data centeroperations provider that employs our own licensed and trained security personnel.We offer staffed, 24/7/365 site security to meet customer- and site-specific requirements. Oursecurity team currently supports some of the most compliant and regulated data centers in the world.BCS SERVES THE NEEDS OF THREE OF THE WORLD’S LARGESTFINANCIAL SERVICE AND FINANCIAL TECHNOLOGY COMPANIESOur physical security solution complements BCS facility management services, creating a single-source,integrated site staffing plan, able to scale up and down with your business and site demands. BCSphysical security can be further supported through the BCS Tactical Operations Center (TOC).10BCS Data Center Operations
BCS willcustomizesolutions to meetthe most complexand stringentrequirements.PROFESSIONAL SERVICESINDEPENDENT VALUE-ADDED SERVICESAt BCS, our advanced planning, audit, and assessment capabilities provide an independent, thirdparty perspective that allows you to make mission-critical facility decisions confidently. Our subjectmatter experts, engineers, and technicians provide the most advanced operations, training, infrastructureutilization, audit and compliance experience in critical facilities.› Operational audit and gap analysis› Mission-critical risk assessments and planning› White-space, capacity and master planning› Energy assessment and best practice planning› SOPs, MOPs, and EOPs audits, assessmentand creation› Life-cycle planning and asset conditioningassessments› Site-specific program planning, monitoringand optimization› Operations training evaluation, creation and execution› Facility- and program-efficiency assessments› Compliance and governance audit and planning› Supply-chain management› Procurement programming and augmentationBCS Solutions11
THE BCS DIFFERENCEREDEFININGDATA CENTEROPERATIONS12BCS Data Center Operations
TRUSTED PEOPLEOUR PEOPLE ARE OUR MOSTVALUED ASSETAs the nation’s only independent,dedicated data center operationsprovider, we operate critical facilities asif they are our own. We earn customerconfidence and trust by putting the rightpeople in the right roles doing the rightthings.We have developed a best-in-class staffoptimization and support frameworkthat looks at the entire life cycle of aBCS team member from recruitment toretention. Our staffing systems enableus to recruit, onboard, train, certify,and retain team members acrossvarious technical and non-technicaljob functions and in large and smallgeographic markets.As a certified veteran-owned and-operated company, we make hiringmilitary veterans a key component ofour recruitment process. Why? Becausemilitary veterans possess many skillsthat are directly transferable to thedata center industry including technicalexpertise, communication, hands-onleadership, and team building. So muchso that today a high percentage of allfull-time BCS employees are militaryveterans.BCS STAFF OPTIMIZATIONAND SUPPORT FRAMEWORKThe BCS Difference13
PROVEN PROCESSESWE COMBINE INDUSTRY BESTPRACTICES WITH SITE-SPECIFICCUSTOMIZATIONKEY FEATURES:› Site-specific and asset-specific solutionsOur proven processes strive to eliminate humanerror and drive efficiency and effectiveness.We leverage decades of best practices from thenation’s most sophisticated critical facilities usingthe standards and benchmarks established byUptime Institute and their governance program.Our unique process and continuous improvementframework allow us to handle the most complex,regulated and compliant critical facilities.including SLA assessment andbenchmarking› BCS Operations Playbook consists of bestin-class SOPs, MOPs and EOPs› Reporting and optimization customizedto customer need with monthly, quarterlyand annual in-person business reviews› Steady-state operations and ongoingaccount management that are outcomeand SLA-driven› Transitions managed through collaborativee-platform with concurrent finance, humanresources, procurement, and operationsactionsOur OperationsPlaybook leveragesFortune 500best practicesmitigate riskBCS PROCESS ANDCONTINUOUS IMPROVEMENTFRAMEWORK14BCS Data Center Operations
LEADING TECHNOLOGYBCS technology solutions, purpose-built for critical infrastructure’s unique and challenging needs, provideinnovation and next-generation capabilities for data center owners.THE COMPLEXITY OF TODAY’S DATA CENTER AND CRITICALINFRASTRUCTURES DEMANDS ADVANCED SOLUTIONS.We leverage several facility management technologies designed to provide a range of functions. Fromasset management and work-order requests to change-of-state monitoring and incident responses,invoicing and billing, training, and staff development, BCS technology solutions mitigate operationalrisk, reduce operational costs, and increase overall customer satisfaction.BCS technology underpins and enables all our solutions, including facility management, physicalsecurity, IT Services and managed maintenance, plus remote monitoring and response solutions. BCStechnology solutions include:› BCS’s fully integrated Enterprise Resource Planning (ERP) property management solution› BCS CriticalWorksTM, our purpose-built computerized maintenance and management solution (CMMS)› BCS’s cloud-based accreditation and online training and staff development eLearning platformPlus, technology is key to enabling and unlocking the full value of the BCS Tactical OperationsCenter (TOC) and BCS CriticalCareTM, our proprietary maintenance and repair program.The BCS Difference15
BCS PRODUCTS AND SERVICESWE’RERETHINKINGCRITICAL16BCS Data Center Operations
BCS TACTICAL OPERATIONS CENTER (TOC)24/7/365 MONITORING, SURVEILLANCE & RESPONSE CAPABILITYThe ability to identify and respond to change of state within your critical infrastructure has never beenmore essential. The BCS TOC creates a bridge to your mission-critical infrastructure through a suiteof centralized resources for the detection, reaction, triage, response, and timely mitigation of changesof state within your data center.The BCS TOC features a centralized, client-facing command, control, communications, and globaloperations center. It provides eyes on glass critical facility support, physical security oversight, tacticalincident management and operational reporting for client operations 24/7/365.The BCS TOC can be contracted as part of a fully integrated operations solution, to operate as abackup, or to support an existing facility operation. The TOC operates on an independent BCS networkcommunication and utilizes the BCS CriticalWorksTM computer maintenance management system.MINIMIZEOPERATIONAL RISKBY DECREASINGINCIDENTRESPONSE TIMES› Top-down client visibility› Remote security camera› BCS-staffed active› Change-of-state (incident,› Condition-based analysis and› Remote asset and change› Vendor dispatch and event› Supports the most complex and› Isolated, centralized visibility,› Able to couple with client-› Ability to operate independent› Root cause analysis and post-› Site(s) situational report capability› Centralized dashboarding capabilityof single or multiple sitesmonitoring, reporting andevent managementreportingcoordinationmonitoring and communicationsof customer networkmonitoringalarm and event) monitoringand response managementmanagementregulated site SLA requirementsspecific systems and platformsevent review coordinationBCS Products and Services17
BCS PROPERTY MANAGEMENTBCS offers a full-service Property ManagementBCS property management is supported byprogram designed to allow our clients to optimizethe BCS Corporate Technical Services Group.real estate investments, maximize operationalThey perform oversight on all engineering andperformance, and minimize risks associatedsustainability services and administer all BCSwith commercial real estate ownership. theprograms, including the operations playbook andBCS property management centers on five coreour training programs.services: tenant relations; asset management;safety and security; property administration; andfinancial management and reporting.BCS property management engineering approachfeatures these risk mitigation and operationalefficiency actions: energy management,Our commercial property management servicespreventive maintenance, environmental healthleverage similar levels of rigor, discipline, andand safety, fire and life safety, physical assetsplanning that we use to operate data centers. Thismanagement (including grounds and landscaping),means mitigating potential risks, monitoringwater treatment, and sustainability services.for occurrences, and responding quickly andeffectively if/when they are required.Optimize real estate investments,maximize operational performance,and minimize ownership risk.18BCS Data Center Operations
BCS GOVERNMENT PROGRAMSMISSION- AND OUTCOME-DRIVEN THROUGH PUBLIC/PRIVATE PARTNERSHIPSBCS is a trusted partner to government organizations and agencies. BCS Government Programs combinesdata center and critical infrastructure operations expertise within a highly efficient, high performanceand nimble delivery capability to support and serve those charged with the world’s most essentialmissions and largest challenges.BCS and our leadership team leverage public and private experience to tailor government solutions tomeet the unique challenges of U.S. and state agencies and their partners.BCS Products and Services19
BCS CRITICALWORKSTMASSET MANAGEMENT VISIBILITY AND CONTROL AT YOUR FINGERTIPSBCS offers a next-generation computerized maintenance management system (CMMS)designed specifically for mission critical facilities. The cloud-based platform is usedto schedule, coordinate, standardize, and automate your facility’s overall operationsand maintenance management. BCS tailors each CriticalWorksTM implementation tomeet your specific requirements, site(s), and individual assets. Our secure platformis designed to provide visibility and control effectively and efficiently through anymobile or laptop device.CORE BCS CRITICALWORKS TM CAPABILITIES› Work-order and work-› Critical incident› Schedule preventive› Intelligent document› Track and manage› Manage and trackrequest managementmaintenancecritical and non-criticalassetsmanagement› Provides fully integratedchange managementworkflowmanagementinventoried materialsand partsBCS CRITICALCARETMMOBILE ADAPTION OF LEADING SINGLE-SOURCE,SELF-PERFORMANCE OPERATIONS MODEL.BCS CriticalCareTM is a mobile version of our on-site critical facility operationsand management solutions. The service comprises trained BCS technicians, theBCS operations playbook, plus our computerized managed maintenance service,CriticalWorksTM, to plan, schedule and complete the maintenance required to run ahost of critical infrastructure on a mobile, on-demand or scheduled basis.Our tiered program is designed to service equipment that supports mechanical,electrical, and plumbing (MEP) critical infrastructure, including cooling, primary andbackup power, life-safety systems, and monitoring controls.BCS CriticalCareTM technicians are professionally certified and factory trained oncritical infrastructure. BCS works side by side with major OEMs for annual and semiannual maintenance service contracts. We partner with over one hundred differentvendors for training and additional technical support for our CriticalCareTM program.20 BCS Data Center Operations
Access anytime,anywhere onany mobiledevice, laptop,or desktopcomputerBCS Products and Services21
For more information about BCS,visit bcsdatacenteroperations.com
purpose-built computerized maintenance management system (CMMS), seamlessly empowers site asset management, work-order and work-request management, plus intelligent document management. From daily rounds to critical facility forecasting and planning, BCS has what it takes. We operate data centers as if we Maximum Accountability: own them.
