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ABOUT ABFLOur VisionTo be a leader and rolemodel in partneringdreams with ourbroad-based financingsolutions.Our ValuesIntegrityCommitmentPassion212,787Customer Base - Grown 35x in 5 yearsSeamlessness94Branches2,283SpeedEmployeesICRA A1 /AAACARE AAACredit Ratings9

CEO’S MESSAGERetaining our growthmomentum

OUR PROGRESSDear Stakeholders,I hope you and your familyare safe and in good healthduring these difficult times.People around the world havefaced unprecedent challengesduring the year, with thepandemic impacting lives andlivelihoods of millions. Theturn of the decade will foreverbe marked in history forthe resilience and solidarityshown by mankind whilefacing an invisible adversary.Even though the impact of the pandemic variedacross countries and regions, it distressed all – fromlarge conglomerates to small businesses – leadingto a 3.3% contraction in the global economy. Backhome, we were already facing some headwinds whenthe pandemic struck, sending the economy into adownward spiral and a reported contraction of 7.3%.The government policy of ‘lives over livelihoods’sent 1.3 Billion people into strict confinement oftheir homes following the imposition of the nationallockdown in March 2020. The Indian economyregistered the worst ever quarterly contraction of22.4% in the first quarter of FY 2020-21. The gradualremoval of the restrictions did help the economyto rev up, with people gradually adapting to the'new normal'. A slew of measures announced by theGovernment of India and stimulus packages alsoaided in cushioning the impact of the pandemic to acertain extent. Like most businesses across the globe,we, at ABFL, were also adversely impacted bythe pandemic.Responding to the pandemic, the ABFL wayWe prioritised our employees’ health over everythingelse, and were among the first in the industry totransition our employees across branches to the workfrom-home model even before the national lockdownhad been announced. We activated our BusinessContinuity Plan that brought together multipleverticals for a seamless transition to digital, whichbecame the need of the hour. With the dedicationof our teams and our collective efforts, we were ableto ensure uninterrupted customer service. We werealso the first in the industry to reopen and welcomeour customers back to our branches. We adaptedquickly and embraced the new operating model thatprioritised the health and well-being of our employees,while continuing to support and cater to the needs ofour customers.Our Business Continuity Planbrought together multiple verticalsfor a seamless transition to digital,which was becoming the need of thehour.11

Aditya Birla Finance Limited Annual Report 2020-21CEO’S MESSAGESupportive central bank measures1Multiple regulatory and fiscal measures undertakenby the government and the RBI helped keep theeconomy afloat and maintain sufficient liquidity in themarket. Pre-emptive monetary easing announced bythe RBI through three measures, LTROs, CRR cut of100 bps, and an increase in marginal standing facility(MSF) to 3% of the Statutory Liquidity Ratio (SLR)– secured enough liquidity in the market. Regulatorymeasures undertaken to promote credit flows to theretail and MSMEs sector, which was later extendedto loans from NBFCs, was a huge plus. Exemption ofCRR maintenance for all additional retail loans andextension of priority sector classification for bankloans to NBFCs till the end of the fiscal year were alsofavourable measures for the banking and financialservices sector.We extended the benefit of the relief measures to oureligible customers, in line with the guidance of thegovernment and the RBI. This included GuaranteedEmergency Credit Line (GECL) under the EmergencyCredit Line Guarantee Scheme (ECLGS) of theNational Credit Guarantee Trustee Company Ltd.,extension of Date of Commencement of CommercialOperations (DCCO), and restructuring options underthe guidelines of the RBI.1IMF and Atmanirbhar Bharat presentationsStrong performance despite the headwindsIn spite of several challenges faced during theyear, we were resolute in our efforts. Supported byour robust fundamentals, we were able to closethe year on a strong footing. While our operationswere severely impacted during the initial months ofoperations, we closed the year with a 3% growth inour loan book, which stood at 48,689 Crore at theend of FY 2020-21 against 47,057 Crore at end ofFY 2019-20. Our Net Interest Income reduced by 60bps to 2,512 Crore as against 2,528 Crore in theprevious year. We did see some adverse impact on ourrevenue and PAT, which declined to 5,528 Crore and 769 Crore respectively, as against 6,089 Crore and 805 Crore the previous year. Despite the multiplerestrictions during the pandemic, we were able to add26 branches, taking the total count of branches to 94by the end of the year.We maintained our record of consistent margingrowth by optimising our borrowing costs, along12with the multiple re-pricing and margin improvementmeasures that we undertook. This was further backedby well-considered product mix changes with a focuson retail expansion strategy in order to increaseproportion of higher margin segments in the portfolio.Maintaining liquidity in uncertain timesWe have one of the lowest interest rates in the marketon the back of our vigorous and effective treasurymanagement strategy. We continue to focus on thediversification of our borrowing products, which helpsoptimise the pricing and reducing the overall costof borrowing. Our Cost of Borrowing (COB) and Costof Fund (COF) were reduced by 64 bps and 77 bpsto 7.58% and 6.35%, respectively, during the year.We also raised long term funds through multiplesources, amounting to 8,276 Crore, thus taking ouroutstanding debt to 41,215 Crore.As a testament to our dynamic liquidity management,we received international recognition and won theAAA Asset Award under the category ‘Best TradeFinance Solution’ for our unique structured borrowingsof 500 Crore, backed by our ECLGS portfolio withDeutsche Bank.Maintaining credit qualityIn these volatile times, we were able to maintainas well as improve the credit quality of our assets,in some segments. This was achieved with ourstrong underwriting capabilities, enhancement ofour collection infrastructure, and focused Stage 3resolutions. We strategically reduced exposures in thecorporate and Loan against Shares (LAS) segments,and continued to increase our focus on the highmargin retail and SME segments.During the year, we resolved stressed assets worth 725 Crore, amounting to 50% of our GS3 bookof the previous financial year. At the same time, wefurther increased our GS3 provision coverage by 12% to 45.2% by the end of the year and created afloating COVID-19 provision of 129 Crore. 77% ofour total loan portfolio is secured and an additional3.4% of the portfolio is guaranteed under theCGTSME guarantee scheme (SIDBI). We held securityvalue of 79,697 Crore against loan book of 48,689Crore, and security value of 1,194 Crore against NetStage 3 assets of 716 Crore thereby closing the yearwith a net security cover of 1.7x.

OUR PROGRESSprivate investments too. With the long-term macrofactors remaining intact, the growing tempo of thevaccination drive, favourable policy and increasingadaptability of the public and business to operateamid the altered conditions, we feel that the situationwill stabilise and businesses will return back tonormalcy. We expect the revival and further growthto be the strongest in the retail and SME segment,outperforming overall credit growth, and we planto increase our stronghold in these segmentsgoing forward.We remain buoyed by India’s strong growth and willbe expanding our footprint in the underserved semiurban areas while leveraging our digital platforms toprovide a secure, superior, and seamless experienceto our customers. We will also be leveraging ourexisting alliances and expanding our partnershipsby anchoring on the group ecosystem to augmentgrowth especially for retail acquisition. We willcontinue to invest in technology and analytical tools,which will play an integral part in expanding our digitalfootprint and increasing upsell and cross-sell to ourexisting customer base. The trust and confidence ofour customers have remained our strongest anchor,encouraging us to consistently improve our productsand service propositions.Digital interventionWe are leveraging our robust digital capability tostay ahead of the curve, while enhancing customerexperience, driving digital reach and strengtheningour operations. We have created an agile platform fora completely digital onboarding process and stateof-the-art LOS and LMS systems for ease of loanorigination and management. Further, to enhancecustomer engagement, we have built multipleplatforms for digital customer self-service. We useddigital interventions for improving our collectionsas well.We remain persistent in our resolve to being afuture-ready organisation, consistently evolvingour capabilities and capacity to ensure superiorvalue creation for our stakeholders. Along withother members of the Board, I would like to takethis opportunity to thank our customers, suppliers,partners and governments for their continuedsupport. We would also like to take this moment toexpress our gratitude to each member of our teamwhose commitment and determination have helpedus navigate these uncertain times.Mr. Rakesh SinghManaging Director & CEOGoing forwardThe second wave of the pandemic has posed atemporary challenge to economic revival, but weremain buoyed by the resilience and green shootsof recovery seen post the first wave. We believethat the government’s mega push through hugecapital outlays will bring about favourable trends in13

Aditya Birla Finance Limited Annual Report 2020-21P E R F O R M A N C E I N D I C AT O R SA consistently improvingperformanceLoan Assets( in Crore)Balance Sheet Size( in 50,7558.83% (4-year CAGR)Total Income9.41% (4-year CAGR)( in Crore)Net Interest Income (NII)( in % (4-year CAGR)Pre-provision Operating Profit( in Crore)Profit After Tax (PAT)( in 69FY201,760FY20805FY211,713FY2176916.47% (4-year CAGR)147.08% (4-year CAGR)

OUR GROWTH STORYCost of Founding (CoF)(in %)Cost of Borrowing (CoB)(in FY207.13FY208.22FY216.35FY217.58Cost Income Ratio (CIR)(in %)Net Interest Margin (NIM)(in 2030FY215.3FY2131Gross Non-Performing Assets (GNPA)*(in %)Net Non-Performing Assets (NNPA)*(in FY203.61FY202.40FY212.68FY211.47Return on Equity (RoE)(in %)Return on Assets (RoA)#(in FY201.66FY2011.0FY211.67FY219.6Note:*The calculation for GNPA and NNPA has changed from FY20 as per the RBI updated guidelines.*The above are excluding Interest Accrued.#RoA remained stable despite tough environment15

Aditya Birla Finance Limited Annual Report 2020-21PRODUCT PORTFOLIOGaining from anenriched product mixWe have a well-diversified portfolio that caters tomultiple customer segments and sectors. We focuson maintaining our asset quality with adequateprovisions and leverage our robust product mix tomaintain higher margins.We offer a wide range of services includingend-to-end lending, financing and wealthmanagement solutions to our retail, HNI, ultra HNI,micro enterprises, SMEs and corporates customers.Even as we continue to diversify across customersand product categories, we are focused on leveraginghigher margin MSME and retail lending, which hasseen a strong revival in recent times and holds outpromise for the future.Loan book of 48,689 CroreGross disbursal of 14,763 Crore*Retail SME HNI Mix (Highest till date)56%*Excluding CMG bond book, TID, Treasury lending, DCM (INFRA)and Line of credit16

Aditya Birla Finance Limited Annual Report 2020-21PRODUCT PORTFOLIOProduct offering by customer groupRetail / HNI /Business Owner/ MicroEnterprisesUltra HNISMEMidCorporatesLargeCorporatesLoan AgainstProperty (LAP)Loan AgainstProperty (LAP)Term LoanTerm LoanTerm LoanUnsecuredPersonal LoansPromoterFundingWorking CapitalDemand Loan(WCDL)Working CapitalDemand Loan(WCDL)StructuredFinanceUnsecuredBusiness LoansLoan againstSecurities (LAS)Loan againstProperty (LAP)Structured FinanceProjectFinanceUnsecured Loanfor Travel, Healthand EducationIPOFinancingLease RentalDiscounting (LRD)Wealth BusinessMicro LAPDebtSyndicationWealth BusinessVendor FinancingChannel FinancingBroker FundingWealth BusinessConstructionFinanceDebt SyndicationDebtSyndicationDebt CapitalMarket DeskDebt CapitalMarket DeskTreasury ServicesTreasury ServicesWealth BusinessWealth BusinessLoan book( in Crore)SME Retail HNILarge Mid Y2116.13% (4-year CAGR)181.22% (4-year CAGR)19,690

OUR STRENGTHStable asset qualityStage 3 ProvisioningCoverage Ratio (PCR)Our diversified customer base gives us significantadvantage in terms of maintaining a healthy assetquality with optimal risk-reward considerations. Wemaintain this asset quality through vigorous duediligence and systematic credit risk management.Our external environmental and operational risks areconsistently monitored for immediate provisioningagainst volatility and conserving our stable asset quality.(in %)FY2033.3FY2145.2 129 Crore26 bps77%Total floating COVID-19 provision atTotal loan book securedof loan book as of March 2021Net Security CoverCustomer SegmentGS3ProvisionNS3Security ValueNet l – Unsecured232128103--Large Corp (ex IL&FS)5212342875872.0xLarge Corp tail – SecuredHNI & OthersTotal BookAdequate provisioning and security cover across segments with Net SecurityCover1 of 1.7 times 77% of total loan book secured. Additional 3.4% secured through CGTMSE guarantee scheme Security Cover: Overall Loan Book: Security value of 79,697 Crore Vs. loan book of 48,689 Crore Net Stage 3 Book: Security value of 1,194 Crore Vs. Net Stage 3 assets of 716 Crore(Net Security Cover1 : 1.7x) 60%2 of Existing MSME Unsecured Loans are covered under credit guarantee with SIDBI (CGTMSE Program) Total disbursement under ECLGS scheme during FY21 of 1,297 Crores (largely in retail and SME segments)1Net Security Cover Security Value/ (GS3 – Provision)2JFM disbursals were not covered under CGTMSE scheme due to system development at CGTMSE end. Q3 had 75% coverage under this scheme.19

Aditya Birla Finance Limited Annual Report 2020-21W E A LT H M A N A G E M E N TCapitalising onmultiple opportunitiesAditya Birla Finance is uniquely positioned to providehighly personalized wealth management solutionsto clients across segments. With a strengthened anddiversified portfolio, we have emerged as a one-stopsolution for the varied financial needs of our diverseclientele across urban and semi-urban locations. Weleverage technology including one of the country’sfirst conversational chatbot to make our offeringrobust across all financial product needs of our clients.High Net-worth Individual Business (HNI) catersto the requirements of Individual HNIs and UHNIs andaims to provide customized investment options tomeet their long-term goals.Business Partner Group (BPG) caters to clientssourced and serviced by independent financialadvisors (IFAs) and business partners who aid us inindirectly reaching millions of retail clients acrossthe country, especially in Tier II and III locations. Ourpartners augment our business while decreasingtime-to-market and help us access a wider geographyat relatively lower costs.Corporate and Treasury Services (CTS) caters tothe requirements of SMEs, Mid and Large Corporatesand aims to provide customized Investment solutionsto meet their short and long term investmentrequirements. This business works to develop andexecute investment solutions for the diverse corporateclient base through our research and advisoryOnline Business (ONL) is the segment for selfdirected individuals who are comfortable in usingtechnology for their financial needs. We also workto leverage cohorts of customers across corporatesincluding the employees at the Aditya Birla Group,those of our corporate lending clients and othersimilar homogenous groups.The Wealth Business operates through 2 verticals –non-retail and retail, which are further divided into 4business segments:20

15,543CroreProducts1,82,654Mutual FundDigital GoldFinancingGroup HealthInsuranceTax FilingEquityServicesAUA growth of 13%Customers20,129Business partners21

Aditya Birla Finance Limited Annual Report 2020-21W E A LT H M A N A G E M E N TBusiness on ProvidedHNIs andUHNIsCustomisedinvestment options tomeet long-term goalsHigh icesRetailCustomisedinvestment solutionsto meet short andlong-term investmentrequirementsDevelop and executeinvestment throughour research andadvisory servicesIFAs andchannelpartners22 6,423CroreAUA growth of 25%SMEs, midand largecorporatesMultiple products,especially MutualFundsBusinessPartnerGroup(BPG) 6,354CroreAUA growth of 5% 1,783CroreAUA growth of 17%IndividualsOnlineBusiness(ONL)AUAInvestment – MutualFunds, direct equity viareferral to Aditya BirlaMoney, Digital Gold,Fixed Deposits.Financing – PersonalLoans, Home Loans,Business Loans. 983CroreAUA growth of 32%

OUR STRENGTHGEOGRAPHIC PRESENCEPenetrating India’s hinterland9426We are focused on leveraging our branch network,digital channels, partnerships and presence invarious ecosystems to expand our customer base.We are strategically expanding our presence to thelesser penetrated Tier III-IV cities of the country.BranchesBranc

the past few years. This has enabled us to increase the reach of learning beyond the physical classroom and this proved very handy during the lockdown phase. Today, we are able to touch over 90% of our workforce through digital learning. Our focus has also been on enabling our workforce to become future-