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Swissport International AGSustainability Report 2019» The modernization of our fleetcomes with significant improvements for the environment. «Burgess states: “By getting involved at theconceptual stage of equipment development,Swissport is better able to influence what eventually comes off the production line in terms ofmeeting operational requirements.”A current example of such close collaborationwith our GSE suppliers is the exchange betweenSwissport and a manufacturer of autonomouslydocking passenger stairs in Belfast. In 2018,when the project was in the extensive testingstage, Swissport was using the autonomousstairs almost every day, providing the manufacturer with feedback collected under realisticconditions.Swissport is also working on deploying morestandardized equipment across its extensivenetwork and has significantly reduced thenumber of suppliers. Most centrally managedequipment categories are now sourced from only25 suppliers, while some regionally managedcategories are sourced from other suppliers.

14OUR BUSINESS IN FOCUSSustainability Report 2019Swissport International AGDID YOU KNOW?1CARGO LIFTERTrepel s Champ 70e usesa 37 kWh power unit.2GROUND POWER UNITTurning electric is creating abetter working environmentwith no noise created.3PUSHBACKThe TPX-100-E can avoidup to 8 tons of CO2per year.

Swissport International AGOUR BUSINESS IN FOCUSSustainability Report 201915GOING ELECTRIC ON THE GROUNDIncreasing climate change awareness has brought a sharper focuson the use of fossil fuels. Swissport is aware of its responsibility andis increasingly using eGSE instead of fossil-fuel powered vehicles.Three new electric vehicles you can find in our fleet include:123CARGO LIFTERS UNDER POWERELECTRICAL GROUND POWER UNITSBATTERY-POWERED PUSHBACKSThe workhorses of the air cargo industry on theground are the high-loaders, main-deck loadersand other mobile platforms that can lift cargocontainers and pallets into the bellies and tubesof passenger and cargo aircraft. In just a fewminutes, lifters can transport over 100 tons ofpayload to the largest cargo aircraft. And here,too, electricity has started to replace diesel.A common model, the Champ 70, made byTrepel, can lift up to seven tons of freight to aheight of 5.60 meters – in just 12 seconds. Thisallows it to easily reach the belly cargo holds ofall passenger aircraft. The quiet energy comesfrom a battery with a capacity of 37 kWh. Thiscorresponds to the battery capacity of a currentmid-range electric car.If an airplane makes a stopover, its enginesalso take a break. In the meantime, the energyrequired for lighting, air conditioning and hydraulic systems is often supplied by a groundpower unit. Most of these are still diesel gensets, which are standard equipment at manyapron positions. But the future is electric heretoo – and this offers several advantages.For example, a battery-powered unit emits nogreenhouse gases, makes no noise whatsoeverand thus also improves the working climate forour employees. And within a few years, the minimal maintenance and significantly lower energycosts easily make up for the higher acquisitioncosts of battery-powered units. Swissport iscurrently testing electrically powered devices atZurich Airport, among other locations.They are among the most impressive andpowerful GSE at the world s airports: Towbarless Aircraft Tractors – the largest amongthe so-called pushpack vehicles. They push aircraft from their parking position to the taxiway.Give the power requirements to push the largestaircrafts, diesel engines are still being used, butthe innovators are looking for alternatives. TLDwas one of the first companies to recognize thepotential of the battery and equipped its TPX100 in the E-version with accumulators. Theclean engine can avoid up to 8 tons of CO2emissions per year that would result fromcombustion engines.

16OUR BUSINESS IN FOCUSTHE REAL HEAVY LIFTERSWith his aircraft tow tractor, or “pushback tractor” as insiders call it, hemoves giants – and with his colorful Instagram posts, “Pushback Mario”lets us be part of his fascinating work life at Brussels Airport.Even after a few years on the job, getting up for hisearly morning shifts is still a bit of a challenge forMario Debontridder. However, if this is the biggestissue connected to work, the job itself cannot be toobad at all. And that’s an understatement, because the23-year-old dearly loves his job with Swissport at Brussels Airport – so much indeed that he regularly shareshis enthusiasm on his private Instagram account.An adrenalin kickWhat exactly is it that fascinates Mario so muchabout working on the airport apron? “I guess I’mjust an avgeek,” he says. “It’s all about aviationfor me. I applied for a job at the airport becauseI wanted to work with aircraft. And unless you’rea pilot, you can’t get any closer to an airplanethan I do in my job.”There, fans and the community of “plane- spotters” and“avgeeks” know him simply as “pushback mario”. It is hisInstagram handle, or the guy behind the wheel of thebig airport vehicles with an eye for the perfect moment.Not every workplace is as exciting as Mario’s, that’sfor sure. His collection of around 350 photos is proofof this: giant, shiny Boeing and Airbus passenger jetsfrom all over the world, photographed from all kindsof angles while being serviced at Brussels Airport atany time of day and in any weather. Through Mario’slens, we get to see aircraft and special machinery insituations we do not usually get to see as passengersfrequenting airport terminal buildings.“I love aircraft, all types of aircraft – the biggerones, the wide bodies, the narrow bodies, allof them.” But the highlights of his day are, nodoubt, when one of the bigger airplanes comesin. “Coming in” means Mario gets allocated aflight on his Personal Digital Assistant (PDA).He and some twenty colleagues per shift gettheir working schedules via PDA, allocated bythe “dispatch people,” as Mario calls his officecolleagues. “They send the jobs, one by one.”Mario’s community of followers is growing steadily.In mid-March 2019 he had around 3,500 followers,reaching well over 4,100 three months later. “Everypicture brings about ten new followers,” Mario sayswith a mixture of pride and astonishment. His nameis getting around in the scene.And when a large intercontinental flight comesup, that’s a highlight of his day: “For me, it’s thebigger the better! This morning I had a Triple-7[editor’s note: Boeing 777], a United flight toWashington. It’s great to push a 350-ton aircraft on the taxi line. That’s always an adrenalinkick. I love it. It’s a highlight for me.”

OUR BUSINESS IN FOCUS17» I love aircraft, all types ofaircraft, the bigger ones,the wide bodies, the narrowbodies, all of them. «The “nose-lifter dude”Then Mario climbs into his Goldhofer Phoenix,the “Mercedes among the aircraft tow tractors,” as he puts it, starts up and drives to theposition of the aircraft. “When I first startedat Swissport in 2017, I worked with the loadingteam,” he explains. That’s the team that makesure the suitcases and cargo get stowed in thebelly of the aircraft. This also gets you prettyclose to the big machines, but it was not whathe was really interested in. “Then I became thenose-lifter dude,” he laughs.The nose-lifter gets its name from its function:Mario’s truck has a large opening betweenits back wheels, and he steers it carefullyso they are positioned at either side of theaircraft’s nose gear. One barely notices theforces at work here, but it’s a great sight towitness how the low-lying tractor – seeminglywithout effort – lifts the huge aircraft by itsnose and then pushes it backwards to its pointof departure. “We each move more passengersa day than any pilot,” Mario muses, and heis most certainly right.

18OUR BUSINESS IN FOCUSSustainability Report 2019Swissport International AG» I tell my followers what qualificationsthey need, how they have to applyand how they would be trained. «Stronger bass than a rock concertMario’s fascination with his job is infectious.Often, after hours, he responds to messagesand questions he gets from his followers onInstagram. And there are quite a few who became curious about Mario’s job when browsinghis profile. So he has become something of anunofficial job broker for Swissport. “Many of myfollowers are under the age of 18,” he says. “I tellthem what qualifications they need, how theyhave to apply and how they would be trained onthe job once they join.” For more information onour workforce, see page 35.of yourself” is his recommendation to potentialapplicants. “Don’t delegate your personalsafety to a policy or a colleague. Most accidentscan be prevented if you’re careful.” For moreinformation on safety, see page 42.And training is essential, not least in safety aspects. “Basically, everything around an aircraftis potentially dangerous,” Mario explains. Thereare fuel trucks, lots of different types of vehiclesmoving around, and there is the noise. “A Triple-7creates a stronger bass than you get at a rockconcert,” he explains; “everything vibrates whenthis aircraft starts up its engines.” Therefore,Swissport employees must wear all kinds of protective gear, from ear plugs to fluorescent vestsand safety shoes. “We’re well equipped andtrained, but ultimately, you have to take careAt Swissport, the largest electric fleet is currently based at Zurich Airport in Switzerland.In 2018, Swissport invested a double-digitmillion euro amount in new equipment. A growingportion of the fleet is powered with alternativeenergy or battery power. Current vehicles arefocusing on lighter narrow-body jets, but it isonly a matter of time before they will take onlarge wide-bodies. See page 47 for more onenvironmental management.Mario has observed a recent increase in electrical buses, for example. He is already lookingforward to his first electrical “nose-lifter,” whichwill be coming to Brussels sooner or later, as hesays. According to feedback from colleagues atother airports these vehicles are not only ecological, but also fun to operate.Investment requests are submitted by the localteams, in coordination with regional management. The decision is based on a number offactors; next to environmental benefits,economic aspects such as the total cost ofownership of a new vehicle, its financing costs,together with operating and maintenancecosts are compared to the cost structure anddevelopment of existing equipment.“It’s amazing to drive a truck that’s worth morethan your house,” Mario says. And again, one canonly agree with him – or follow him on Instagram,like a few thousand enthusiasts already do.

OUR BUSINESS IN FOCUS» It’s amazing to drive atruck that’s worth morethan your house. «Find Mario Debontridderon instagram: @pushback mario19

SUSTAINABLE BUSINESSSustainability Report 201921SUSTAINABLE BUSINESSHOW WE MANAGE AND GOVERN OUR BUSINESSFor Swissport, responsible management is a claim to qualitythat we have set for ourselves, and we are convinced that it isalso the basis for Swissport’s sustained business success.Our primary focus is to deliver high-qualityservices in a cost-efficient way in order tocreate value for our clients, investors andthe aviation industry. Ultimately, this is alsomirrored in our ambition to continuouslyachieve profitable growth and joint valuecreation. Intelligent innovation processes andthe highest product and service standardsare just as decisive for Swissport s businesssuccess as forward-looking compliance andrisk management, active supply chain management and sustainable stakeholder relations.Thanks to our Global Account Management,Swissport customers benefit from specialistresources, latest insights on global industrytrends and Swissport’s tried-and-tested operating solutions, designed to contribute to theefficiency of our clients’ processes. The singlepoint of contact fosters trusting working relationships and an open dialog. At Swissport, wetailor solutions to the needs of our customersand are used to reporting on mutually agreedKPIs based on our clients’ requirements.As an advocate of fair and open competition,Swissport works tirelessly against corruptionin all its forms, including extortion and bribery.Our Anti-Corruption Guidelines and the recentlyrevised and redesigned Code of Conduct arebinding for everyone working at Swissport.Our approach to responsible business conduct,quality management and innovation encompasses the whole value chain. It also involvespartners and suppliers. And our responsibilityextends to labor relations, safety matters,environmental protection and similar issuesof concern across our supply chain, in linewith and in the spirit of the principles of theUN Global Compact.We are convinced that our focus on valuecreation in our business decisions increasesthe stability of our network and is to thebenefit of our clients as well. State-of-the-artcommercial systems support our sales teams tomake the right choices, jointly with our clients.

22SUSTAINABLE BUSINESSSustainability Report 2019Swissport International AGGROUP EXECUTIVE MANAGEMENTEric BornPresident &Chief Executive OfficerDr. Christian GösekeChief Financial OfficerAndreas HugenerChief HR OfficerNils Pries Knudsen 1Chief Commercial OfficerPeng LiuExecutive Vice PresidentDr. Simon Messner 2Executive Vice PresidentPerformance Management& InnovationJoseph Phelan 3Chief Operating OfficerGlenn Rutherford 2Executive Vice PresidentAsia-PacificLuzius Wirth 2Executive Vice PresidentEurope, Middle East & Africa1CORPORATE GOVERNANCESwissport International AG is managed bythe Group Executive Management (GEM),supervised by a non-executive Board ofDirectors. Further information on thecomposition of our GEM can be foundin our current Company Profile.GEM meetings take place monthly to reviewthe business performance including economic,environmental, and social performance toassess risks and opportunities as well ascompliance with the principles, guidelines andinternational standards the company ad heres to. This ensures that any fluctuation incountry or operational performances can beidentified quickly, and action and improvementsbe implemented swiftly and reviewed monthly.In addition, the Executive Vice Presidents andthe CEO visit the key countries several times ayear to conduct in-depth business reviews withthe regional and local management. These reviews are supported and rounded off by internalsafety and management audits, external auditsUntil end of June 2019, 2 As of 1 January 2019, 3 Until end of December 2018. Ad interim EVP Americas from January to April 2019.

Swissport International AGSUSTAINABLE BUSINESSSustainability Report 2019as well as internal corporate group audits whichreport directly to the Board of Directors (e.g.Global and Regional internal audits).Board of DirectorsIn addition to the consideration of significantoperational and financial matters, the Boardalso addresses corporate governance andsustainability issues including challenges arisingin areas as diverse as health and safety, unionengagement and employment, and the environment. In fulfilling their responsibilities asmembers of the Board, the Directors remaincognizant of their obligation to act in a mannerwhich they consider, in good faith, would bemost likely to promote the success of thecompany for the benefit of its shareholdersas a whole.OwnershipThe single shareholder of Swissport is theHNA Group, a global company focused onaviation and aviation-related businesses withassets and operations in the United States,Europe and Asia. Founded in China in 1993,the company is cultivating strong roots in airtravel and logistics. For more information,visit www.hnagroup.com.STAKEHOLDER RELATIONSStrong and resilient relationships with key stakeholders are of pivotal importance in any servicebusiness. And this is even more true for Swissportwith its hybrid profile of B2B contracts andairline passenger interactions. By outsourcingmission-critical services to Swissport, our clientsput their success in our hands. The trust theyplace in us fills us with a sense of responsibilityand provides us with our motivation.Swissport engages with a range of stakeholderson a regular basis. It is our goal to be a reliable,professional and recognized partner for all ourstakeholders – internally and externally. Weidentify our key stakeholders as those groupsthat are affected by, or could have an effect on,our operations. They include, but are not limitedto: airlines, airports and airport authorities(private and governmental), IATA and other international associations in the aviation industry,shareholders, management, staff, trade unionsand works councils, local communities, suppliers,passengers, shippers and forwarders.23Based on over 3,000 B2B client contracts,Swissport currently services some 850 corporateclients. At the same time, tens of thousands ofour employees serve over 280 million passengersa year in face-to-face customer interactions,often hand in hand with third-party providers.With so many customer contacts on behalf ofour airline clients, mutual trust and an opendialog are crucial elements in working towardssuccessful long-term relationships. Therefore,customer and stakeholder relations are keyfactors for our success.We also listen closely to the voices of our customers and carefully assess their feedback. In asurvey conducted in 2018, we interviewed 196customers across the globe from different business lines. Over 35 percent of the customers interviewed think that Swissport has improved itsservices and the client relationship over the pasttwelve months. Among the criteria that wererated, Swissport customers are most satisfiedwith the relationship with their main contactsand the professionalism of our staff.

24SUSTAINABLE BUSINESSSustainability Report 2019Swissport International AG16FULL RANGEOF MISSIONCRITICALSERVICESPRICINGDISCIPLINE ATIONS2COMPETITIVECOST BASE4SAFE ANDINDUSTRYLEADINGOPERATIONSGLOBALCONSISTENCYTHE SWISSPORT FORMULASwissport’s competitive advantage is based ona set of distinctive success factors. These aresupported by the Swissport Formula, whichdefines the way we work.The Swissport Formula is a managementphilosophy and a set of principles that supportour distinctive succ

IATA Swissport has been a member of the IATA Strategic Partnerships Program since 2005. In 2017, IATA recognized Swissport for the successful implementation of its Ground Operations Manual (IGOM). ISO The Swissport management system has been certified according to ISO 9001:2015. IATA CEIV PHARMA Swissport s air cargo operations in Amsterdam,