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July 2022SystemNewsletterYour best life. Our one purpose.Message from the CEOWe didn’t roll out party hats andstreamers, but it’s a new year here atMercyOne. Our new fiscal year beganJuly 1, bringing opportunities to innovateand improve our health care deliverysystem. Yet we also face significantchallenges across MercyOne and thebroader health care industry.As we look back on fiscal year 2022, which ended June 30,it was the most challenging year in our recent history.Multiple COVID-19 surges, tremendous shortage of peopleto serve in our ministries and rapid inflation combined tocreate a significant strain on MercyOne resources. Inmoments like these, we must all honor our role as asteward of our shared resources which are essential incarrying out our Mission. We thank you for your dedicatedsupport as we face our challenges and celebrate ouraccomplishments together.As part of this work, we continue to advance towardbecoming One Trinity Health regional ministry. When weannounced in April MercyOne would become a fullmember of Trinity Health, we mentioned our goal was tocomplete our agreement this summer. We are still on trackand working to finalize all open items. Thanks to all thework from our combined teams (Trinity Health,CommonSpirit and MercyOne), we have made incredibleprogress in just a few months. We expect to complete thistransition later this summer. Through our unity, there ispower that continues to help us be the healing ministry ofJesus Christ to transform the health of our communities.As we move to the new year, fiscal year 2023, please knowhow grateful we are for each member of our MercyOnefamily. It is you who make us who we are. It is truly both anhonor and privilege to serve with you.In service,Bob Ritz, President and CEOMercyOne President and CEOCheck out what's new onMercy.OneWatch the latest Works Here videosThis month’s features:Click on the Key Result to read Focused Stories of how we are living our Mission, Values and Cultural Beliefs.Consumer ExperienceTeam EngagementQualityAmbulatory GrowthFinancial Performance
Strategic Plan UpdateSPIRED TEAMINNOVATION &TRANSFORMATIONwill attract andagues who embraceMission, Vision,d Cultural Beliefs.MercyOne will explore andinvest in innovative ways toimprove delivery of care tomeet our patients where theyare and when they need it.One InspiredOPERATIONALEXCELLENCETeamMEREDATED CAREMercyOne will achieveoperational efficiencies andassess new growthopportunities to delivermaximum value acrossthe system.will provide reliable,rsonalized care foral and family byasy throughout acare journey.One InspiredTeamMercyOne willattract and retaincolleagues whoembrace and liveour Mission, Vision,Values andCultural Beliefs.Innovation &TransformationConsumerfocusedIntegrated CareWorkforce Strategy updateOperationalExcellence3Our focus on resolving our workforce challenge continues. We arefinalizing a plan to stabilize our MercyOne workforce whileaddressing issues of open positions, increased cost of use ofoutside agency staff, and reduced bed and service capacity. Ourplan will focus on opening and sustaining capacity to serve ourcommunities.Questions on this work?Contact Jackie Leucht,MercyOne System ChiefHuman ResourceOfficerWorkgroups on recruitment and retention continue, with highlights including: Evaluating models of care previously implemented to understand what worked and whatother models, investments and barriers we can address to help bring additional health careworkers to MercyOne. Additionally, MercyOne Western Iowa is participating in the TrinityHealth Nurse Aide second cohort scheduled to start in August 2022. Partnering with Iowa Workforce Development to build a MercyOne Apprenticeship andultimately increase workforce supply Improving the onboarding experience, standardizing Talent Acquisition processes Elevating colleagues’ voices on social media through the new MercyOne Ambassadorsprogram Applying learnings from our nursing ad campaign to recruitment for high need roles Including change management in leadership developmentOperationalExcellenceMercyOne willachieve operationalefficiencies andassess new growthopportunities todeliver maximumvalue across thesystem.Care AnywhereMercyOne’s transfer system and its supporting functions has aname – MercyOne Link. The steering committee felt strongly thename displayed the objective to connect, or link, care togetherfor patients.Questions on this work?Email Jennifer Phillips,Divison Director AccessPatient LogisticsMeetings continue to build understanding of the current state and to define future steps fortransferring patients into MercyOne and among our ministry. Technology systems are in processto support a consistent, streamlined effort.The next priority is developing a governance structure and consistent scorecard for MercyOne.2Return to page 1
Strategic Plan UpdateInnovation &TransformationMercyOne willexplore and investin innovative waysto improve deliveryof care to meet ourpatients where theyare and when theyneed it.Care AnywhereAs MercyOne works to activate a more robust virtual caredelivery system, the Digital and Virtual Care Team is focusingon six current initiatives:1. Patients can now use an artificially intelligent symptomchecking chat bot on the MercyOne website in partnershipwith Gyant.Questions on this work?Contact Janell Pittman,MercyOne ChiefMarketing and DigitalStrategy Officer2. A platform called Vital ER is in use in Central Iowa to close acute care gaps such asdischarge follow up and scheduling with primary care. Implementation in other regions willbegin pending Trinity Health contract legal review and financial approval.3. Remote patient monitoring teams are working to develop the organizational structure toprovide remote patient monitoring equipment to chronic care patients, including but notlimited to congestive heart failure, COPD, diabetes, neurology, behavioral health and high-riskpregnancy. The goal is to provide remote patient monitoring to 1,600 patients over the nexttwo years.4. Implementaton of new TeleStroke and TeleNeurology programs in Clinton and Dubuque isnearly complete, estimated to go live in August.5. New patient online scheduling is being re-enabled in Central Iowa in late July. Onlinescheduling will also go live for all patients in Clinton, likely in August.6. Our Patient-Provider Matching tool is expanding to include pediatric providers andMercyOne is collaborating with Medical Associates in Dubuque to incorporate its providersinto the program.Welcome to MercyOneLillian Dittrick joined MercyOne asVice President of Payer Strategy onJuly 11. She bringsextensive experiencewith AccountableCareOrganizations,provider networks,data analytics,value based caremodels, medical economics,population health, risk stratificationand predictive modeling.Contact Lillian atlillian.dittrick@trinity-health.org.Return to page 1Our ValuesIntegrityWe are faithful to who we say we areCommitment to the PoorWe stand with and serve those whoare poor, especially the mostvulnerable.CompassionSolidarity with one another, capacityto enter into another’s joy and sorrow.ExcellencePreeminent performance, becomingthe benchmark, putting forth ourpersonal and professional best.3JusticeWe foster right relationships topromote the common good,including sustainability of the Earth.StewardshipWe honor our heritage and holdourselves accountable for the human,financial and natural resourcesentrusted to our care.ReverenceWe honor the sacredness and dignityof every person.
Health Advocacy UpdateQuestions on this work?Contact Mary Cownie,MercyOne Chief of StaffFederal AdvocacyMercyOne is urging leaders andcolleagues to enlist theirrepresentatives as bill co-sponsorsto support Reps. Madeleine Dean,D-Pa., and Larry Bucshon, M.D.,R-Ind., who introduced the Safetyfrom Violence for HealthcareEmployees (SAVE) Act of 2022,legislation that would extend tohealth care workers federalprotections against workplaceviolence, similar to those affordedto aircraft and airport employees.Call your member of Congress inWashington, D.C. and tell them tosupport and co-sponsor the SAVEAct! Dial the number for yourmember of Congress and use thescripted outline if it makes you feelmore comfortable. Make sure yourrepresentative knows it should be afederal crime to assault orintimidate a hospital employee if itinterferes with your ability toperform your duties.ClintonRepresentative Mariannette Miller-Meeks202-225-6576Des MoinesRepresentative Cindy Axne202-225-5476Dubuque, Waterloo/Cedar FallsRepresentative Ashley Hinson202-225-2911Sioux City, Mason CityRepresentative Randy Feenstra202-225-4426PHONE SCRIPTINGHi, my name is and I live in .I work in the health care industry as a withMercyOne. I’m calling to encourage my representative to support and cosponsor the SAVE Act – Safety from Violence for Healthcare Employees. Thislegislation would protect health care workers like me against workplaceviolence, similar to the federal protections for aircraft and airport employees.Please support the SAVE Act!Compliance Corner4Return to page 1
Diversity, Equity & InclusionPersonalizing care for patients with disabilityAccording to the Centers for Disease Control and Prevention (CDC), one in four adults in the United States lives with adisability. It is important to share different perspectives and resources related to the disability community, which impactsour colleagues, families and those we serve. Before we embark on any journey, we need to understand some basics.What is a disability?Disability can take many differentforms, some you may not recognize.Disability can be caused by orrelated to many organs or bodyparts and will generally inhibit aperson’s level of participation in oneor many areas of life.The effects of disability can becategorized in three forms: bodystructure and function, physicalactivity and participation. Disabilitiesimpact people in different ways,even when one person has the sametype of disability as another person.Disabilities can be visible or invisible.Disabilities can affect a person’s: Vision Hearing Thinking Learning Movement Mental health Remembering Communicating Social relationshipsReturn to page 1Not every disability is permanent. Atemporary disability affects you for ashort period of time. These conditionsusually affect your ability to doeveryday activities for a few days,weeks or months, but typically resultin an eventual recovery. This includesillnesses or injuries that temporarilyprohibit someone from performingdaily activities to their usual capacity.These can include but are not limitedto: Broken limbs Pregnancy Concussion Hand injuries Medical/mental health treatments Recovery after surgery Back injuriesCommon barriers experienced by people with disabilitiesNearly everyone faces hardship at one time or another. But for peoplewith disabilities, barriers can be more frequent and have a greaterimpact. The World Health Organization (WHO) describes barriers as“factors in a person’s environment that, through their absence or presence,limit functioning, and create disability.” These aspects include: A physical environment that is not accessible Lack of relevant assistive technology (assistive, adaptive, andrehabilitative devices) Negative attitudes of people toward disability Services, systems, and policies that are either nonexistent or that hinderthe involvement of all people with a health condition in all areas of life.5
Consumer Experience“WOULD RECOMMEND”This is what Own It! looks like to me MercyOne Urbandale Internal Medicine took part in theKnow Diabetes by Heart Initiative in 2021 and wasrecently awarded the Gold Award for providing highquality care to patients with diabetes. The purpose of theprogram is to reduce the risk of heart attack, stroke andperipheral artery disease in patients with diabetes.Read more about the Gold Award here.Lab manager Sharon Finch shows the spacious lab renovation.This is what Improve Dailylooks like to me Renovation at the MercyOne Newton lab is underway tobring significant improvements for patients andcolleagues. The patient waiting area is significantly largerand more private, and the entrance to the lab is now rightoff the main lobby. One small blood draw room has beenreplaced by two large ones and the number ofbathrooms has also doubled.This is what Innovate looks like to me North Iowa Behavioral Health nurse Sherri noticedthat her patient had an implanted port device andrecognized that the patient would need to continuehis regimen of weekly transfusions for cancer care.She spoke with patient’s provider and was able tofacilitate an escort to the Cancer Center for hisinfusion while still a patient with Behavioral Health.Sherri’s investment in radically convenient careimpacted the patient’s experience.There is more space for storage, equipment and visitingpathologists, and the department manager will have amore centrally located office. This large project wasmade possible by funds raised through the MercyOneNewton Foundation.This is what Be ONE looks like:During a recent election day in WesternIowa, Terry, who was in the hospital atMercyOne Siouxland Medical Center, wasworried he wouldn’t be able to cast hisvote. When staff learned that he wantedto, they started making some calls;checking to see how he could before thepolls closed.6Thanks to some due diligence, twovolunteers from the polls came up to gethis vote. Terry said,“I feel it’s everyone duty to vote. I wasworried that I wouldn’t be able to when Iended up in the hospital. But, I’m thankfulmy wife and the hospital staff looked intohow I could do just that.”Return to page 1
Consumer Experience“WOULD RECOMMEND”This is what PersonalizeCare and Innovationlook like to me MercyOne DeWitt FamilyMedicine announced the latestupgrade and innovation forpatients in the community ofDeWitt with the new FujiClinical X-ray! This newesttechnology in X-ray imagingreplaced old equipment andallows a wide range of highquality images of the chest,spine, extremities and more.“Our new X-ray complementsour top-tier standard of care,”says Dr. Steven Fowler, whoprovides family medicine inDeWitt. “We are a full-serviceclinic specializing in modern,compassionate care for thewhole family, and when weneed images to help in thediagnosis and treatment ofyour symptoms, we can do itright here in the clinic.”This is what Innovate looks like to me High school students at the Sioux CityCareer Academy have some newequipment for their patientsimulation lab thanks to a donationby MercyOne Siouxland MedicalCenter.Our team learned the healthsciences program was looking forequipment and stepped in to offersome that no longer met currentpatient care specifications.Thanks to MercyOne’s donation, theCareer Academy was able to savethousands of dollars which can nowbe used for other student supportingmaterials and program expansion.Even though the move was a bit ofwork for them, they were thrilled tohave the equipment.Wear the MercyOne brandNew items availableon the MercyOne StoreFind items at MercyOneStore.comReturn to page 17
Consumer Experience“WOULD RECOMMEND”This is what ImproveDaily looks like to me MercyOne North Iowa SHIIPSMP, was recently recognized byGovernor Kim Reynolds for thesecond year in a row.Congratulations to our finegroup of volunteers andcolleagues who help seniorsnavigate the complexities ofinsurance options.Colleaguesplease: Share job opportunities onlineMercyOne.org/Careers Leave an Indeed ReviewPrincipal Financial Group CEO Dan Houston talks to the MercyOne Children’sHospital Heart Superheroes during a press conference.This is what Be One looks like to me MercyOne Children’s Hospital served as a Tournament Charity Partner at thePrincipal Charity Classic held the first weekend in June in Des Moines. Oureight superheroes, who experienced life-saving pediatric cardiac care atMercyOne Children’s Hospital, had an amazing day being part of the event.They met PGA Tour golfers, participated in a press conference with PrincipalFinancial Group CEO Dan Huston, and were honored in the openingceremonies. MercyOne Children’s Hospital thanks Principal Charity Classic forthis amazing opportunity. To learn more about our Heart Superheroes, watchhere.This is what Personalized Careand Be One looks like to me Dr. Brian Silvia, Orthopedic Surgeon at Medical AssociatesClinic in Dubuque, recently completed his 2,000th roboticassisted surgery at MercyOne Dubuque Medical Center! Dr.Silvia currently leads Iowa orthopedic surgeons in Makorobotic joint cases. The MercyOne Dubuque teamcelebrated his accomplishment. Congratulations, Dr. Silvia!8Return to page 1
Team EngagementCOLLEAGUE AND PROVIDER ENGAGEMENTThis is what Be ONE lookslike to me A bake sale at MercyOne Cedar FallsMedical Center raised more than 2,600 for a local family raisingmoney to build a playground inhonor of their son.Cooper Lins, 7, died earlier this yearfrom a blood infection. He receivedcare at the MercyOne Cedar FallsMedical Center emergencydepartment before being transferredto University of Iowa Hospitals andClinics.MercyOne Central Iowa physicians,Dr. Mustafa Eldadah and Dr. JosephMcGargill, have a friendly competitionat the provider exchange event heldin June.This is what Be Onelooks like to me Thank you to all who were able tojoin the MercyOne Central Iowa foran evening to connect with yourfellow MercyOne Medical Groupphysicians and providers. It was agreat evening filled withnetworking, special presentations,food, drink and games!A special thanks to our speakers forsharing their specialties andanswering questions.Dr. Eric Reynolds, Sports MedicineDr. Adekunle Ajisebutu, SleepEmily Flahive, MidwivesDr. Vanitha Singaram,EndocrinologyReturn to page 1To honor Cooper, his parents, Ericand Becky, are raising money tobuild an addition to the SouthdaleElementary School playground.Cooper was a student at Southdaleand the family loved to play on theplayground during the summer.“We wanted to donate to somethingto honor Cooper and his family. Thisgift will help fund something thatserves our community for years tocome,” said Kirsten Baker, RN, andone of the bake sale’s organizers.“We are so thankful for all thesupport we received, and, in the end,we surpassed our goal!”Click here to learn more about theproject: Coopers Lins MemorialPlayground – YouTubeMercyOne brand guidelines & style guide – best practicesMercyOne Brand Guidelines and Style Guide are available on Mercy.Onefor all team members to access when using the MercyOne brand or writingcommunications. Whether writing a letter, memo, newsletter article, newsrelease, brochure or training manual, these guidelines ensure clarity andconsistency in all written communications. The Style Guide includes acomprehensive list of terms unique to our organization, Mission andCulture. There are guidelines on logo use and misuse (such as using thewrong logo on the wrong color) and proper writing and misuse (such asabbreviating our name: for example, MOW would be improper writing ofMercyOne Waterloo or writing healthcare as one word when MercyOnewrites it as two words).Reviewing the Brand Guidelines and Style Guide shows reverence to thebrand, and allows us to align as an organization and communicate in aunified way. Take time to learn more (Improve Daily) by logging intoMercy.One and download the MercyOne Brand Guidelines andMercyOne Style Guide.9
Team EngagementCOLLEAGUE AND PROVIDER ENGAGEMENTThis is whatInnovate looks liketo me Interesting facts about recentresidency graduations in DesMoines: It’s the first time that MercyOnehad graduates from all fiveprograms. It was the first time thatMercyOne had graduates in thepsychiatry and cardiologyprograms. Eleven of the graduates will bestaying with MercyOne DesMoines or the MercyOne system.Internal Medicine GraduatesInternal Medicine Graduates include: left to right: Dr. Josh Llorente, Dr. TrivianNguyen, Dr. Erin Voelschow, Dr. Angela Park, Dr. Alex Miller, Dr. JourdanHarkless, Dr. Tommy De Santis, Dr. Greg Pagnotta, Dr. David Tate (missingfrom photo: Dr. Jack Lin)Family Medicine GraduatesCardiology FellowGraduatesCardiology fellows include: Dr. KofiOsei and Dr. Tuncay Taskesen.Psychiatry ResidencyPsychiatry residents include: (left toright) Catherine “Tyler” VanMilligen,DO; Anthony Tabish, DO; and MehdiGoodarzi, MD.10Family Medicine graduates include:(Bottom left to right) Patrick Luft,MD, Fellipe Lima Nobre de Queiroz,MD, Ujwal Patel, MD, Garrett Risley,MD, Jaspreet Signh, MD and YusufMohamed, MD. (Back row left toright) Chelsea Meir Lima Nobre deQueiroz, MD, Elizabeth Mathew,MD, Aditi Derashri, MD, and JessicaBriggs, DO.Return to page 1
Team EngagementCOLLEAGUE AND PROVIDER ENGAGEMENTThis is what Improve Daily looks like to me MercyOne is proud to celebrate nine colleagues pursuinghealth care education are 2022 recipients of IowaHospital Education and Research Foundation (IHERF)scholarships. These nine MercyOne colleagues areamong just 60 total scholarships being awarded this year.Each colleague will receive a 3,500 scholarship tocontinue their career development at our hospitals. Wecongratulate and thank them for helping MercyOne liveour Mission and Vision of transforming the health of ourcommunities through the delivery of personalized care toevery patient in need: Jennifer Creekmur, Nursing-MSN, MercyOne DesMoines Medical Center Taylor Dusenbery, Nursing-BSN, MercyOne WaterlooMedical Center Katie Frerichs, Nursing-DNP-Nurse Executive/Leader,Kossuth Regional Health CenterThis is what Be ONE looks like to me MercyOne Dubuque hosted its 43rd Annual MercyOneGolf Outing for colleaguesand vendors! Elizabeth Hammond, Nursing-BSN, MercyOne DesMoines Medical Center Wendy Kimley, Nursing-ADN, MercyOne West DesMoines Medical CenterColleagues from MercyOneClinton, MercyOneDyersville and acrossEastern Iowa made the tripto spend time with eachother and for somefriendly competition.Numerous prizes wereraffled off with 19 differentcommunity sponsors. Hannah Robertson, Occupational Therapy, MercyOneDes Moines Medical Center Maddison Shupe, Physical Therapy, Franklin GeneralHospital Marissa Stoeffler, Nursing-MSN, Mitchell CountyRegional Health Center Kylee Sweenie, Nursing-BSN, MercyOne ClintonMedical CenterMercyOne offers Live Your Best Life T-shirts for summer eventsMercyOne is now offering a Live Your Best LifeT-shirt for colleagues to wear during summerevents, activities and celebrations! The newLive Your Best Life helps support and promoteour organization and our Live Your Best Lifecontest! If you’re working at an event, considerwearing the shirt and passing out our Live YourBest Life cards outlining details of the contest. YouReturn to page 111can win too! Learn more at www.mercyone.org/bestlife. Wearing a MercyOne Live Your Best LifeT-shirt while working or participating in summerevents and activities reminds people we’re here toprovide the services they need to live their best life!However, any MercyOne shirt worn by a group ofcolleagues supports our brand, and we appreciateyou showcasing your pride!
QualityALL CAUSE UNPLANNED 30-DAY READMISSIONThis is what Own It looks likefor a Siouxland family This is what Own It looks like to me “Brett Rickord did an exceptional jobtaking care of my dad and my familywhile here. The care and compassionshowed as we made the difficultdecision to end my dad’ssuffering was aboveand beyond. Thetime andattention hepaid wasappreciatedmore thanwords cansay. Hefound hiscalling as anurse and forthat we areeternallythankful.”Congratulations to Valerie StickelDiehl, RN, MS, MSCN, neurosciencenurse educator at MercyOne RuanNeurology Care, forbeing aninductee to theinaugural classof Giants ofMultipleSclerosis . Thisinduction toGiants of Multiple Sclerosis is apremier neuroscience award thatrecognizes and celebrates thepioneers, innovators and differencemakers who have achievedlandmark successes and havesignificantly contributed to thebetterment of care for people withmultiple sclerosis.Val shares this award and creditsher fellow team of certifiedmembers, a team unlike any other,developed and led by Dr. BruceHughes, neurologist. Apart from Valand Dr. Hughes, this team consistsof physician’s assistants certified inmultiple sclerosis (MS), DanielleHarvey and Jacqueline Myers;Donna Gideon, medicationcoordinator; Jessica Gingrich;physical therapists, Dee Simmonsand Esmie Holderman.MercyOne is the largest and mostrespected MS Center in Iowa.Learn more about what thisinduction means.This is what Own It! looks like to me Six MercyOne medicalcenters earned Get With TheGuidelines and Mission:Lifeline achievementawards from the AmericanHeart Association. In all,locations received nineawards for our colleagues’commitment to researchbased guidelines forpersonalized treatment ofheart disease and stroke.Researched-based careultimately leads to more livessaved, shorter recovery timesand fewer readmissions.MercyOne Des Moines Medical CenterMercyOne North Iowa Medical Center Stroke Gold Plus with Target: StrokeHonor Roll and Advanced Therapy Stroke Gold Plus with Target: Type 2DiabetesMercyOne Dubuque Medical CenterMercyOne SiouxlandMedical Center STEMI Receiving Gold Plus NSTEMI Gold Plus Stroke Gold Plus with Target: Type 2Diabetes Honor RollMercy Iowa City Stroke Gold Plus with Target: StrokeHonor Roll Elite and Target: Type 2Diabetes Honor Roll NSTEMI Gold STEMI Receiving Center Gold Plus Heart Failure Gold Plus with Target:Heart Failure Honor Roll and Target:Type 2 Diabetes Honor Roll Iowa Mission: Lifeline RegionalAwardMercyOne Waterloo Medical Center STEMI Referring Center Bronze12Return to page 1
Financial PerformanceOPERATING MARGINThis is what Improve Daily looks like to me Three MercyOne Northeast Iowanurses will receive a scholarship tohelp them pursue additionaleducation. Recipients of the NancyWeber Scholarship get 1,000 to puttoward their Bachelor of Science inNursing.Congratulations to the followingMercyOne colleagues: Kristin Becker, RN, outpatientcare Meghan Heinz, RN, surgery Amanda Dix, RN, emergencydepartment“All three recipients are looking athow they can best advance thenursing practice, which is what weneed to do as nurses,” said NancyWeber, who started an endowmenteight years ago to provide thesefunds. “Nurses spend the most timewith our patients, and we need to doeverything we can to provide safe,quality care. The things they’re doingare amazing.”Before retiring, Weber worked atMercyOne for more than 40 years,including in the role of chief nursingofficer. She now sits on theMercyOne Waterloo Foundationboard. Nancy Weber Scholarshipfunds are given annually and aremade possible through theMercyOne Waterloo Foundation.Medical Center received this awardtwo years in a row and is only thesecond hospital to receive this awardmore than once.Medical Center Revenue Cycle teamfor their hard work and dedication aswell as all colleagues for owningtheir role to achieve this nationalrecognition.This is what Own It!looks like to me Van Diest Medical Center, aMercyOne affiliate in Webster City, isa recipient of the 2022 MAP Awardfor High Performance in RevenueCycle, sponsored by the HealthcareFinancial Management Association.Van Diest Medical Center is one ofthree Critical Access Hospitalsnationwide to receive this year’saward, meeting industry-standardrevenue cycle benchmarks,implementing patient-centeredrecommendations and best practicesembodied in the association’sHealthcare Dollars & Sense initiatives and achieving outstandingpatient satisfaction. Van DiestReturn to page 1Congratulations to the Van Diest13
Ambulatory GrowthENCOUNTERS GENERATING INCOMEThis is what PersonalizedCare looks like to me MercyOne Siouxland is excited towelcome Mohammed El Baba, MD,to the team at MercyOneSiouxland Heart and Vascular Centeras our new full-timeelectrophysiologist.Dr. El Babacompleted his heartfailure specialty at theUniversity of Iowa andhis electrophysiologyfellowships at University HospitalsCleveland Medical Center and RushUniversity Medical Center in Chicago.Pictured in the operating room is general surgeon Dr. Timothy Mayfield, surgicaltech Marissa Wonders, and registered nurse Linzi Van Wyk.This is what Improve Daily looks like to me MercyOne Newton Medical Center operating room colleagues are celebratingthe recent installation of their Stryker equipment upgrade, the latestimprovement in laparoscopy offerings. According to surgery manager HillaryEngbers, this upgrade will improve the visualization quality for surgeons whenperforming laparoscopy cases, including general surgery, gynecologicalprocedures and arthroscopic sports medicine procedures. The new Strykerequipment benefits patients and is essential to growing laparoscopy surgicalservices.“I wanted to be a doctor ever since Iwas in high school,” he said. “But mylove of the heart started when I wasin medical school. To have a hand inmaking patients feel better, to seethat suffering ease, is the greatestreward.”Dr. El Baba is passionate aboutelectrophysiology, heart failure, AFIBand arrhythmias. He is skilled atperforming procedures includingWATCHMAN, Micra pacemakers andother cardiac devices.This is what Personalize Care looks like to me Health coaches are using coloring and activity books toeducate children and families about the importance ofimmunizations. As part of a 200,000 Vaccine Confidencegrant, Van Diest Family Health, an affiliate of MercyOne,are continuing outreach in rural communities through thesummer. In addition to tailoring messages to specificpopulations of patients, Van Diest colleagues areproviding one-on-one education to help patients getback on track with preventive health.14Return to page 1
Ambulatory GrowthENCOUNTERS GENERATING INCOMEThis is what Own It! looks like to me Fifteen middle and high schoolstudents recently got a behind-thescenes look at
patient wearables to helping provide care for patients with acute needs at home by offering remote patient monitoring." Congratulations, Janell! This is what Own It means to me MercyOne recently won gold in Best Hospital and Best Cosmetic Surgery and silver in Best Cancer Treatment Center and Urgent Care/Walk-in Clinic from Des Moines'
