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DrivingBusiness Goalsfor Coca ColaBottling Unitedusing TechnologyTransformationHOW HAPPIEST MINDSIMPLEMENTED AUTOMATIONWITH AGILITY

Coca-Cola Bottling Company United Freestyle Product OrderProcessing for freestyle vending machine depends on cartridges thatare delivered to countertop it. The order processing flow starting fromOrder Placement to Order Delivery and tracking/updating Invoice/sin the Account Payable system were manual and prone to errors aswell. Hence, it was not scale-able to fulfill more orders being a legacyapplication and with no APIs available for integration.The SolutionFull Automation of the end-to-end order processing leveraging MicrosoftPower Automate / Technology Transformation Platform to increaseproductivity and reduce manual tasks / effort and errors.CRM Agent enters an order into CRM system, leveragedAzure Data factory to bring the data to Bot applicationDB which is Azure SQLPower automate BOT reads the data from Azure SQLand creates PO in SAP System and then submits theorder in Supplier system websitePower automate API flow monitors the email system forinvoice and delivery emails, matches them to the correctorder, and then stores the attachments in Azure BlobStorage for future reference. Leveraged AI Builder toextract information from those email attachmentsFinally, Power automate BOT submits the accountpayable details in SAP system to close the processThe BOTS were running in unattended mode inside Azurevirtual machineLeveraged Power app application to monitor BOT errorsArchitecture to bring multiple VM’s into cluster to run Botsin parallelAzure Key vault to store All credentials, access key and security relateddata are stored in Azure Key vault in cloudStreamlined deployment through Azure Devops for continuous integrationand continuous delivery (CI/CD)

HOW OUR SOLUTION DIRECTLY IMPACTEDTHE BUSINESS BENEFITS FOR COCA COLABOTTLING COMPANY UNITEDMore efficient order processing - a faster way toprocess on-demand shipment requests(or “forced shipments”) from customers.A move into new markets - opportunityto bridge the gap between productsand retailers, improve services throughautomation using the Power Platform.Immediate realization of 1 plusFTE hours freed up for morestrategic activitiesEnabling all other Coke Bottlers(11 in US, 100 global)Increased Collaboration andBusiness ProcessesBetter supplier integration - reduce laborcosts, minimize the various points of errorin the solution, and rapidly expand the localFreestyle campaign to better support ourcustomers.Improved internal processesand increased Daily OrderProcessing CapacityCost avoidance of up to 10 FTEs/bottler as we scale FreestyleCampaign to North AmericaLow code built-in connectors reduced development time

WHAT OUR CUSTOMERSHAVE TO SAY ABOUTOUR WORK?Happiest Minds successfully executed a digital transformation project forCoca Cola Bottling Company United for streamlining its order management withTechnology Transformation in Microsoft Power AutomateThe company faced two challenges as it exploredsolutions. It was too costly to create APIs for thelegacy applications like SAP and others, and we alsohad to navigate a third-party website.Happiest Minds helped the company develop a botthat served as an intelligent front end to the newsolution. Power Automate was used to drive theentire process. And by interoperating with otherAzure services, such as Azure Key Vault, the systemwas able to securely access both internal andexternal systems and orchestrate the entire orderprocess, from purchase order to reconciliation, inSAP.Our team collaborated well, and the synergies ledto the deployment of one of a kind solution, leadingto realization of business benefits for our customers.We at Happiest Minds work as a partner with eachof our customers in their digital journey and deliversolutions tailormade to the requirement of therespective customers.The way that AzureDevOps interoperateswith the solution plusthe built-in administrative andgovernance controls in PowerPlatform is an important featurefor us. Once built, we can use adesktop flow in any other PowerAutomate flows, extending its valueto solve other business challengeswith legacy applications with littleto no further development.– Allan McDanielManager of Development for BI and MasterData, Coca-Cola Bottling Company United

When CocaCola introduced its newFreestyle vending machine, Coca-ColaUnited, a privately owned company thatisn’t owned by Coca-Cola, was challengedto streamline its order and invoicingprocedures. It rose to the occasionquickly, using Microsoft Power AutomateDigital Transformation. Coca-Cola Unitedis advancing the strategic Freestyleinitiative with process automation thatmatches the individuality and innovationthat the product represents.The new, simplified process frees thededicated CRM agent, allowing ordersfrom all channels, such as inbound andoutbound call center agents, field servicesales representatives at customer sites,and via a customerself-service portal.Happiest Minds always strives touse technology as a tool to enablebusinesses to accelerate adaptionof digital technologies and helpmodernize and transform their currentenvironmentWe avoided havingto hire 10 full-timeemployees. Better still,the existing CRM agent isnow free to work on otherprojects.– Allan McDanielManager of Development for BI and MasterData, Coca-Cola Bottling Company UnitedWhile building thissolution, we resurrectedhigh-value strategicprojects that we couldn’t tacklebefore because of the constraintsof legacy apps. We feel empoweredto take advantage of any futureopportunities that the businessprovides us.– Bob MeansDirector of Business Solutions, Coca-ColaBottling Company UnitedCoca-Cola Bottling Company United collaboratedwith Happiest Minds to create a master automatedservice agent they’ve dubbed “Asa,” which consistsof several bots. Built on Microsoft Azure andMicrosoft Power Platform, “Asa” uses Azure KeyVault to help secure and control passwords andother sensitive data, and it relies on Azure DevOpsfor continuous integration and continuous delivery(CI/CD).The new, simplified process frees the dedicatedCRM agent, allowing orders from all channels, suchas inbound and outbound call center agents, fieldservice sales representatives at customer sites, andvia a customer self-service portal.

Using Power Virtual Agents, Happiest Mindshelped the company developed a bot thatserved as an intelligent front end to the newsolution. Power Automate was used to drivethe entire process. And by interoperatingwith other Azure services, such as Azure KeyVault, the system was able to securely accessboth internal and external systems andorchestrate the entire order process, frompurchase order to reconciliation, in SAP.With the shared services and businessprocess outsourcing industry maturing,clients are demanding price cuts,increased operational efficiency and highertransactional volumes. Service providers inturn are resorting to price wars by forgoingtheir own margins. These conflictingrequirements of increased efficiency andreduced costs are together fostering the shifttowards Digital Transformation.– Kaylan CannonCustomer Service Manager,Coca-Cola Bottling Company United,is enthusiasticWe are very excited about thissolution. It will dramaticallyreduce labor costs, minimize thevarious points of error in ourcurrent solution, and will allowus to rapidly expand the localFreestyle campaign to bettersupport our customers.The Coca-Cola Bottling Company UnitedSuccess Story can be referenced in theMicrosoft WebsiteREAD MOREWatch the embedded video case studyWATCH NOWWatch the video on YouTubeWATCH NOWREAD ABOUT HAPPIEST MINDSPOWER AUTOMATE OFFERINGS

HAPPIEST MINDSPOWER AUTOMATE OFFERINGHappiest Minds delivered multiple end-to-end enterprise business process automation and digital solutionleveraging the benefits of business intelligence and data visualization, low-code application development,seamless automation, and conversational AI of power platform which includes Power app, PowerAutomate(API flow UI Flow-Technology Transformation), Power BI, AI Builder, Data connector, Common DataService and Power virtual Agent.Power Platform – Our FocusDynamic 365Power AppsPower Apps to buildcustom forms to view,create, and modify dataand filesOffice 365Power AutomateLeverage PowerAutomate to performactions and interact withdataEnable Interaction withdata in SharePoint listsand libraries, as well asother cloud andon-premises sourcesConfigure alerts andapprovalsEnable digitalexperiences that takeadvantage of technologylike cameras on mobilephones to work ininnovative waysLeverage 300 externalconnectors suchsalesforce, Jira, drobox,Facebook etc. to have aintegrated ecosystem asper business needBuild apps that transformyour businessTechnologyTransformationWindows app, Web app,green screen appPower BI as a toolanalyze data by datadriven approachTurn data into insightfulvisualizationsAutomate Power BI tasksand processes withPower BI APIModel complex,multistage processesData ConnectorPower BIAutomate Azure tasksand processes for PowerBI EmbeddedAI BuilderAzureAll logos are properties of their respective ownersStandalone AppsPower Virtual AgentPower Virtual AgentEasily build Chatbot toengage conversationallywith your customers andemployees—no codingrequiredSupports multiplechannel such as teams,custom website, Mobileapp, Facebook, skype,slack, telegram andmany moreDataverse

HAPPIEST MINDS DIGITAL PROCESSAUTOMATION CENTER OF EXCELLENCEHappiest Minds’ DPA Offerings provide services on core areas of enterprise digital transformation viz,Customer experience (CX), Customer engagement (CE) and Operational Efficiency (OE). Our primefocus is to ensure an optimal customer experience through NLP, personalization, Omnichannel userexperience and customer insights. Our DPA offerings provide “Sense and Respond” capabilities ofautomation using cognitive technologies. DPA CoE uses interrelated technical capabilities in TechnologyTransformation, DPA, API management, traditional BPM, basic case management, Enterprise Service BUS(ESB) for integration and cloud-native business processes implementations (BPaaS) to perform end to endautomation needs of our customers.OUR 360-DEGREE AUTOMATION (DigitalTransformation, DPM)Happiest Minds digital transformation Service is designed to help organizations integrate digitalwith technologies like artificial intelligence, machine learning, and knowledge based systems to driveenterprise-wide transformation. Our end to end technology services enable our clients to understand currentautomation levels and discover opportunities for reducing operational cost.CONSULTBUILDMANAGEOpportunity SizingPlatform / Tool setupSolution design &implementation roadmapProcess Automate / BoTBuildsGovernance & ChangeManagementBoT Monitor / OrchestratorBoT Factory setup &runningDigital TransformationService Desk setup &monitoringInfrastructure needassessmentIT Service ManagementAutomationITSM Automationmonitoring & supportProduct / Tools evaluationIntelligent Service DeskAutomationService Desk Chatbotoperations mgmt.Solution design &implementation roadmapInfrastructure Monitoring &ReportingSECURITYAUTOMATIONSecurity Risk assessmentSecurity Product evaluationSolution design & buildroadmapTechnologyTransformation Supportsetup & operationsSecurity Platform build &deploymentSecurity PlatformOperations supportPlaybook standardization &automationPlaybook customization &finetuningSecurity Monitoring &ReportingOngoing Threatintelligence integrationCenter of ExcellenceIP SolutionsFrameworks & Solution AcceleratorsGlobal Reach to 17 LocationsOEM & ISV AlliancesISO 270001 Certified Delivery CentersAll logos are properties of their respective owners