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REQUEST FOR PROPOSALSRFP NO: 21 00723Capabilities and Past Performance Organizational, financial and technical capabilities and resources toimplement this work Previous successful past experience implementing similar activities.Proposed Costs Reasonableness of proposed budget based on scope of activitiesproposed. Summary budget, detailed budget, and budget notes included. Comparative lowest priceTotal.20401004. TERMS OF AWARDThis document is a request for proposals only, and in no way obligates JSI or its donor to make anyaward. Please be advised that under a fixed price contract the work must be completed within thespecified total price. Any expenses incurred in excess of the agreed upon amount in the PO/ contractwill be the responsibility of the contractor and not that of JSI or its donor. Therefore, the offeror is dulyadvised to provide its most competitive and realistic proposal to cover all foreseeable expenses relatedto provide requested goods/services.All deliverables produced under the future award/contract shall be considered the property of JSI. JSImay choose to award a contract for part of the activities in the RFP. JSI may choose to award a contractto more than one offeror for specific parts of the activities in the RFP.5. PROPOSAL VALIDITYThe offeror's technical and cost proposals must remain valid for not less than 120 calendar days afterthe deadline specified above. Proposals must be signed by an official authorized to bind the offeror toits provisions.6. PAYMENT TERMSJSI payment cycle is net 30 days upon receipt of deliverables, goods/services, inspection and acceptanceof goods/services as in compliance with the terms of the award and receipt of vendor invoice. Fullcooperation with JSI in meeting the terms and conditions of payment will be given the highestconsideration.7. FINANCIAL RESPONSIBILITYOfferors which are firms and not individuals must include in the capabilities statement that they havethe financial viability and resources to complete the proposed activities within the period ofperformance and under the terms of payment outlined below. JSI reserves the right to request andreview the latest financial statements and audit reports of the offeror as part of the basis of the award.8. LANGUAGEThe proposal, as well as correspondence and related documents should be in English.9. Source/Nationality:5

REQUEST FOR PROPOSALSRFP NO: 21 007.All goods and services offered in response to this RFQ must meet the source and nationalityrequirements set forth in United States Code of Federal Regulations, 22 CFR 228. Cuba, Iran, Iraq, Laos,Libya, North Korea, and Syria are prohibited source countries and no goods can be produced or sourcedfrom those countries.The authorized geographic code for this RFQ is 937. Code 937 is defined as the United States, thecooperating country, and developing countries other than advanced developing countries, and excludingprohibited sources. This means goods not located in Zambia can only be shipped from the U.S. or adeveloping country (excluding advanced developing countries). The list of eligible developing countriesis at: s/1876/310maa.pdf. The list of advanceddeveloping countries is at: s/1876/310mab.pdf.10. NEGOTIATIONSThe offeror's most competitive proposal is requested. It is anticipated that any award issued will bemade solely on the basis of an offeror’s proposal. However, the project reserves the right to requestresponses to additional technical, management and cost questions which would help in negotiating andawarding a contract. The project also reserves the right to conduct negotiations on technical,management, or cost issues prior to the award of a PO/ contract. In the event that an agreementcannot be reached with an offeror the Project will enter into negotiations with alternate offerors for thepurpose of awarding a PO/ contract without any obligation to previously considered offerors.11. REJECTION OF PROPOSALSJSI reserves the right to reject any and all proposals received, or to negotiate separately with any and allcompeting offerors, without explanation.12. INCURRING COSTSJSI is not liable for any cost incurred by offerors during preparation, submission, or negotiation of anaward for this RFP. The costs are solely the responsibility of the 0fferor.13. MODIFICATIONSJSI reserves the right, in its sole discretion, to modify the request, to alter the selection process, tomodify or amend the specifications and scope of work specified in this RFQ.14. CANCELLATIONJSI may cancel this RFP without any cost or obligation at any time until issuance of the award.6

REQUEST FOR PROPOSALSRFP NO: 21 007.Part C: Terms of ReferencePurpose:IVR SystemPeriod of Performance: 61 daysPlace of Performance:Zambia or Remote SupportActivity Code:37129.0001.0001I. BackgroundJSI is soliciting for a proposals from individuals/firms for services to implement interactive voice response (IVR)system to expand USSD access for potential low literate and visually impaired.JSI implements the USAID DISCOVER-Health project to support the Ministry of Health (MOH) in the provision ofquality health services and products. The Project’s aim is to improve the lives of Zambians by ensuring equitableaccess to, and use of high-quality HIV, maternal newborn and child health (MNCH), family planning andreproductive health (FP/RH) services and products at the district and community levels. The Project utilizes andsustains a health model that maximizes the relative strengths of the public and private sectors to deliver healthproducts and services that reach all beneficiaries and consumer markets.Interactive Voice Response (IVR) is an automated telephony system technology that interacts with the callers,gathers the required information and routes the calls to the particular/appropriate recipient. IVR is a convenientand easily accessible system on all types of mobile phones and does not require internet connection or any coston the end users at all. The IVR system is a user friendly, easy to understand tool that can interact with both theliterate and illiterate in their native language. The IVR system can be accessed on both smart and feature (basic)phones. With this system the USAID DISCOVER-Health PrEP Information Management System and the VirtualHTS Management System on the USSD will be able to be accessed and used by clients who are differently abledusing English and the 7 major local languages. The system will use cell phone tower triangulation toautomatically choose an appropriate language for a client based on the location they are calling from but alsoprovide an option of choosing any other language available on the system based on the client’s preference.II. ObjectivesUSAID DISCOVER-Health requests the service provider to implement an Interactive Voice Response (IVR) systemto expand USSD access for PrEP and HTS Clients to include those that are differently abled like the blind andthose that are low literate. The IVR system will be interfaced with the current RIMS database currently used byUSAID DISCOVER-Health. RIMS is a digital Management Information System developed by the project team thatmonitors the implementation process of programs in different units in USAID DISCOVER-Health. In such a largedecentralized project, RIMS offers real-time information that helps to track and manage project activities in amanner that provides the right information enabling management to make informed and timely decisions topositively steer the performance of the project. The RIMS tool is fully owned by JSI and is used by the StrategicInformation, Prevention and Behavioral Interventions, and Finance and Administration teams at USAIDDISCOVER-Health for a variety of functionalities.The purpose of the IVR system is to:7

REQUEST FOR PROPOSALSRFP NO: 21 007.1. Provide PrEP and HTS Clients with a 24/7 communication option to access PrEP and HTS servicesvirtually through the USSD12. Increase PrEP and HTS service access by clients during COVID 19;3. Provide PrEP and ART Clients with treatment adherence services without the need to speak with ahealth service providers;4. Conduct client satisfaction surveys and record access logs for the purposes of service modification tomeet the frequently accessed needs of the PrEP and HTS Clients;5. Segment information according to demographics.III. Technology RequirementsSince this system will be resting on a server, the host server will be a windows 2016 server and will bevirtualized to accommodate Linux operating system for telephony. This system uses Java ExpertSystem Shell (JESS) for dynamic menu generation, a database management software and othersoftware that will handle communication on the ISPs.Hardware Requirements:All system information will be stored and deployed on a private server station in a remote place thatwill be monitored 24/7 by the UPND. This means the system is not supposed to have any down time.The recommended system has the following specifications: Memory: 32GB (2 x 16GB) DDR4 PC4-21300 2666MHz Unbuffered Memory; Hard Drive: 8TB (4 x 2TB) 7.2K 6Gb/s SATA 3.5" Hard Drives in RAID; Intel Xeon E-2124 Quad-Core 3.3GHz 8MB CPU, Turbo up to 4.3GHz; Onboard NICs: Embedded HP 332i Dual-Port 1Gb Ethernet Network Adapter; and Back-up power source in case of power cuts.IV. Team CompositionTeam members proposed should have the following minimum competences:A project manager leads and manages the whole team, ensuring everyone’s on the same page. Involve all stakeholders in the project ; Coordinate all activities; Plan and monitor projects to prevent budget overruns; Identify, assess, and minimize potential risks; Organize and motivate the software development team to reach their full potential; Set realistic deadlines and keep track of them; Report to clients on progress and performance;SOFTWARE ANALYST ROLES8

REQUEST FOR PROPOSALSRFP NO: 21 007 .Research target users needs and incorporate into the UX design;Analyze research data and present it visually through user personas and/or user journey maps;Build out the design through visuals like site maps, user flows, mockups, and wireframes;Collaborate with the development team to turn the design into a real working product;Find bugs and development issues before users do;Pay close attention to usability, performance, portability, and security;Make sure the product meets the client’s requirements and is ready to use;Review technical design documents, quality specifications, and requirements;Oversee debugging; and,Suggest solutions to identified issues.BUSINESS DEVELOPMENT AND LIASON EXPERT ROLES (BDLE)The BDLE plays a large role in moving a business toward productivity, efficiency, and profitability. BDLE’s helpbusinesses analyze their existing processes; define steps and tasks to improve those processes; design newfeatures, products, or services; and evaluate the impact of new implementations. Serves as a liaison between a business model and the product being developed;Discover, analyze, and report on user trends;Find potential adoption problems and offer solutions to them;Work closely with designers to deliver a great product experience;Help clients create a strong product vision;Gather, prepare, plan, document, and prioritize functional and technical requirements; andTest the product and create documentation and user manuals if needed.DATABASE EXPERT The duties of a database expert starts from the designing level of the database; Analyze what is the type of data that has to be stored in the database and accordingly design thedatabase; To link the database that is master and transaction file properly only then the one can get the reportsaccurately. Linking of databases is a part of designing the database; Maintenance of their database for client; Available all the time whenever the user wants his support; To provide support in case the access to the database has failed and also check all possible ways torectify the problems; and Maintenance of the cloud based database.DEVELOPERS Collaborate with the client to understand their project goals, needs, and requirements and providetechnical solutions ; Collaborate with the development team (especially with frontend developers) to design functional code Organize the app’s logic; Build and maintain the app’s behind-the-scenes functionality; Optimize the app for maximum speed; Implement strong data security mechanisms; Design and create data storage solutions; Test and debug the back end; Create the app architecture ; Build user-facing functionality; Design mobile-friendly web apps; Optimize web pages to achieve maximum speed; and9

REQUEST FOR PROPOSALSRFP NO: 21 007 .Translate the UI/UX design into code.V. Activities/Tasks (Services) and DeliverablesThe IVR system should have the following features:1.2.3.4.IVR System (Hardware and Software);PrEP and HTS Clients should be able to query the system for specific information;PrEP and HTS Clients should be able to have access to information about the services being provided;Should recognize the client’s phone number and allow them to access previously selected menus such aspreferred language and subscriptions; and5. Ability to be routed to a counsellor during an IVR nt stored data to USAIDDISCOVER-HealthDesign and Implement System Design Documentthe systemTest the solutionTest planDeploymentRollout the solutionMaintenance of system15TrainingTrain the usersUser5ReportingShare ProgressWeekly bullet reports outlining progressand challenges.1DevelopmentAnalyse and store data102010After deployment, the USAID DISCOVER-Health Applied Technology will take over the management of thesystem.The individual or firm will train the USAID DISCOVER-Health Applied Technology Team on how to handle systemrequests. In addition the consultant will also provide system administration, maintenance and supportdocumentation which will help facilitate for both continuity of already existing Applied Technology Team andaftermarket support.10

REQUEST FOR PROPOSALSRFP NO: 21 007.Part D: CertificationsA. Representations & Certifications1. Certification Regarding Trafficking in Persons Compliance Plan (MAR 2015)(a) The term “commercially available off-the-shelf (COTS) item,” is defined in the clause of this solicitationentitled “Combating Trafficking in Persons” (FAR clause 52.222-50).(b) [ ] This contract will NOT be for supplies, other than commercially available off-the-shelf items, to beacquired outside the United States, or services to be performed outside the United States; or DOES NOThave an estimated value that exceeds 500,000. Vendor is exempt from this certification requirement.(c) [ ] This contract WILL be for supplies, other than commercially available off-the-shelf items, to be acquiredoutside the United States, or services to be performed outside the United States; and has an estimatedvalue that exceeds 500,000. Vendor certifies that—(1) It has implemented a compliance plan to prevent any prohibited activities identified in paragraph (b) ofthe clause at 52.222-50, Combating Trafficking in Persons, and to monitor, detect, and terminate thecontract with a subcontractor engaging in prohibited activities identified at paragraph (b) of the clauseat 52.222-50, Combating Trafficking in Persons; and(2) After having conducted due diligence, either—(i) To the best of the offeror's knowledge and belief, neither it nor any of its proposed agents,subcontractors, or their agents is engaged in any such activities; or(ii) If abuses relating to any of the prohibited activities identified in 52.222-50(b) have been found, theofferor or proposed subcontractor has taken the appropriate remedial and referral actions.2. Other Representations & Certifications(a) If the offeror is currently registered in the System for Award Management (SAM), and has completed theRepresentations and Certifications section of SAM electronically, the offeror may choose to use paragraph(b) of this provision instead of completing the corresponding individual representations and certifications inthe solicitation. The offeror shall indicate which option applies by checking one of the following boxes:(i) [ ] Paragraph (b) applies. Skip to “3” below(ii) [ ] Paragraph (b) does not apply and the offeror has completed the individual representations andcertifications in the solicitation.(b) The offeror has completed the annual representations and certifications electronically via the SAM Web siteaccessed through https://www.acquisition.gov. After reviewing the SAM database information, the offerorverifies by submission of the offer that the representations and certifications currently posted electronicallythat apply to this solicitation as indicated in paragraph (c) of this provision have been entered or updatedwithin the last 12 months, are current, accurate, complete, and applicable to this solicitation (including thebusiness size standard applicable to the NAICS code referenced for this solicitation), as of the date of thisoffer and are incorporated in this offer by reference11

REQUEST FOR PROPOSALSRFP NO: 21 007.(c) Certification Regarding Payments to Influence Federal Transactions (31 U.S.C. 1352). By submission of itsoffer, the offeror certifies to the best of its knowledge and belief that no Federal appropriated funds havebeen paid or will be paid to any person for influencing or attempting to influence an officer or employee ofany agency, a Member of Congress, an officer or employee of Congress or an employee of a Member ofCongress on his or her behalf in connection with the award of any resultant contract. If any registrants underthe Lobbying Disclosure Act of 1995 have made a lobbying contact on behalf of the offeror with respect tothis contract, the offeror shall complete and submit, with its offer, OMB Standard Form LLL, Disclosure ofLobbying Activities, to provide the name of the registrants. The offeror need not report regularly employedofficers or employees of the offeror to whom payments of reasonable compensation were made.(d) Certification Regarding Responsibility Matters (Executive Order 12689). The offeror certifies, to the best ofits knowledge and belief, that the offeror and/or any of its principals—(1) [ ] Are, [ ] are not presently debarred, suspended, proposed for debarment, or declared ineligible forthe award of contracts by any Federal agency;(2) [ ] Have, [ ] have not, within a three-year period preceding this offer, been convicted of or had a civiljudgment rendered against t

Implementation of an Interactive Voice Response (IVR) System . RFP No: 2021-007 . Part A: Cover Page . Issuance Date: Wednesday, February 3, 2021. Questions Due Date/Time: February 12, 2021/17:00 Hours (Boston, MA) Proposal Due Date/Time: February 19, 2021/17:00 Hours (Boston, MA)