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ITIL v4 Foundationwww.cognixia.com
About CognixiaCognixia- A Digital Workforce Solutions Company is dedicated to deliveringexceptional trainings and certi cations in digital technologies. Founded in2014, we provide interactive, customized training courses to individualsand organizations alike, and have served more than 130,000 professionalsacross 45 countries worldwide.Our team of more than 7000 industry experts facilitate more than 450comprehensive digital technologies courses, along with state-of-the-artinfrastructure, to deliver the best learning experience for everyone. Ourcomprehensive series of instructor-led online trainings, classroom trainings andon-demand self-paced online trainings cover a wide array of specialty areas,including all of the following: IoTBig DataCloud ComputingCyber SecurityMachine LearningAI & Deep LearningBlockchain TechnologiesDevOpsCognixia is ranked amongst the topve emerging technologies trainingcompanies by various prestigious bodies. We’re also RedHat EnterprisePartner, Microsoft Silver Learning Partner and an authorized training partnerfor ITIL, Automation Anywhere and ISC2.www.cognixia.com
OUR AWARDS & AFFILIATIONSBest Workplace Amongst EmergingEnterprises Awarded ByGreat Indian Workplace Awards – 2018Mumbai, IndiaBest Training Provider of the YearAwarded ByThe Golden Globe Tiger Awards – 2018Kuala Lampur, MalaysiaWorld HRD Congress has awardedfor Excellence in Training (Asia)INFORMATION SECURITY MANAGEMENT SYSTEMSCognixia is awarded asTraining Company of the Year, 2018ISO/IEC 27001:2013 CertifiedInformation Security Management SystemISO 9001:2015 CertifiedQuality Management SystemBest Emerging Technology Training Organizationat the Middle East Training &Development Leadership Awards 2018ISO/IEC 27001 : 2013IoT TRAINING10 INSTITUTES 2017PROMISING2017IN INDIABEST TRAINING PROVIDERBIG DATAHADOOP DEVELOPERTop 10 IoT Training Institutes – 2016Asian Training &Leadership Award, DubaiOF THE YEAR 2016www.cognixia.com
AUTHORIZED TRAINING PARTNERS FORwww.cognixia.com
The world of ITILEnterprises often struggle to align their IT services with the business needs. Information Technology Infrastructure Library (ITIL) de nes a set of practices,processes, procedures, tasks, and checklists that organizations operating in diverse industry verticals can apply to integrate IT services with business strategiesand delivery values.ITIL institutes a baseline for organizations that helps not only in exhibiting compliance but also in the overall planning, implementation, and measuringimprovements in the system.www.cognixia.com
The ITIL Roadmapwww.cognixia.com
Why choose ITIL v4 Foundation?Enterprises all across the globe strive hard to improve quality, cost-effectiveness and responsiveness for their business. ITIL v4 Foundation course is thelatest version of the ITIL Foundation series and will arm participants with the set of best practices imperative for conducting business activities in an effectiveand efficient way.After the completion of this foundation course, participants will have learnt the advanced ITIL concepts in an agile manner. This will give participants a moredetailed and comprehensive light on the best practices that can transform the enterprise operations and work ow with respect to the IT services.ITIL TrendsITIL 4 takes the whole IT industry forward into digital transformation, DevOps, product management, cloud, arti cial intelligence, automation and more in awelcoming and familiar landscape. For a new generation of digital professionals, ITIL 4 is a holistic framework on which to build a broad and inclusive skillsett for the contemporary world.- itSMF UKwww.cognixia.com
ITIL Program StructureThe ITIL v4 Foundation course covers –Ÿ Basic concepts of service managementŸ The concept of a serviceŸ Services, risks, costs and service managementŸ Service relationship managementŸ The four dimensions of service managementŸ Guiding principles of service managementŸ The service value systemŸ Service value chainŸ General management practicesŸ Service management practicesŸ Technical management practiceswww.cognixia.com
DETAILED CURRICULUM : MODULESModule 1: Basic concepts of service managementŸ What is ITIL?Ÿ History of ITIL?Ÿ The concepts of a serviceŸ Services and service managementŸ Outcomes and outputsŸ Costs and risksŸ Utility, warranty and valueŸ OrganizationsŸ Consumers, customers and usersŸ SponsorsŸ Service offeringsŸ Service relationship managementModule 2: The four dimensions of service managementŸ Organizations and peopleŸ Information and technologyŸ Partners and suppliersŸ Value streams and processesŸ Exercise 2: Understanding the four dimensions of service managementModule 3: Guiding principles of service managementŸ Understanding and using the guiding principlesŸ Focus on valueŸ Start where you areŸ Progress iteratively with feedbackŸ Collaborate and promote visibilityŸ Think and work holisticallyŸ Keep it simple and practicalŸ Optimize and automateŸ Exercise 3: Understanding the guiding principles of service managementŸ Service provisionŸ Service consumptionŸ Service management practices and processesŸ Exercise 1: Basic concepts of service relationship managementModule 4: The service value system and service value chainŸ The service value systemŸ The service value chainŸ Service value chain activitiesŸ PlanŸ PurposeŸ Inputs and outputsŸ ImproveŸ PurposeŸ Inputs and outputswww.cognixia.com
DETAILED CURRICULUM : MODULESŸŸŸŸŸEngageŸ PurposeŸ Inputs and outputsDesign and transitionŸ PurposeŸ Inputs and outputsObtain and buildŸ PurposeŸ Inputs and outputsDeliver and supportŸ PurposeŸ Inputs and outputsExercise 4: Service value system and service value chainŸŸŸŸŸŸŸŸŸModule 5: General management practicesŸ The general management practicesŸ Continual improvementŸ The continual improvement modelŸ Information security managementŸ Relationship managementŸ Supplier managementŸ Exercise 5: The continual improvement registerŸŸŸŸŸCapacity and performance managementService continuity managementIT asset managementŸ IT assetService con guration managementŸ Con guration itemChange controlŸ ChangeRelease managementMonitoring and event managementŸ EventIncident managementŸ IncidentProblem managementŸ ProblemŸ Known errorService request managementThe service deskThe technical management practicesDeployment managementExercise 6: Overall reviewModule 7: Practice exam IModule 6: Service and technical management practicesŸ Service management practicesŸ Service level managementŸ Availability managementŸ AvailabilityModule 8: Practice exam IIwww.cognixia.com
Supporting MaterialEach participant of this course receives a copy of the following Kindle books:ŸService Management Foundation 4 Exam GuideŸService Management Foundation 4 Exam Questions – Set 1ŸService Management Foundation 4 Exam Questions – Set 2PrerequisitesThere are no prerequisites for this course.www.cognixia.com
Cognixia USPsLIFETIME LMS ACCESS24 x 7 SUPPORTREAL-LIFE PROJECTS & CASE STUDIESINDUSTRY EXPERTS AS TRAINERSINDUSTRY STANDARD CERTIFICATEwww.cognixia.com
POTENTIAL CAREER OPTIONSIT PROFESSIONALSSERVICE DESK PROFESSIONALSBUSINESS PROFESSIONALSEXECUTIVE LEADERSHIPSERVICE MANAGEMENT PROFESSIONALSINCIDENT MANAGERSPROBLEM MANAGERSBUSINESS RELATIONSHIP MANAGERSCHANGE MANAGERSQUALITY IMPROVEMENT PROFESSIONALSwww.cognixia.com
Certi cationThe ITIL 4 Foundation exam is a 40 question multiple-choice exam. NativeEnglish speakers are allowed 1 hour to take the exam. If English is your secondlanguage you are allowed an additional 15 minutes for a total of 1 hour and15 minutes. A passing score on the exam is 26 or more correct out of 40questions, or 65% or above. The ITIL 4 Foundation certi cation is anentry-level certi cation that demonstrates a baseline level of knowledgeabout service management terms, de nitions, practices and concepts.The exam can be delivered paper-based or online. The ITIL 4Foundation certi cation is a prerequisite for more advanced ITIL classes that delve into more details about service management anddelivering value and improving quality and cost-effectiveness inan organization.www.cognixia.com
ITIL v4 FoundationTo learn more visithttps://www.cognixia.com/
ITIL v4 Foundation course is the latest version of the ITIL Foundation series and will arm participants with the set of best practices imperative for conducting business activities in an effective and efficient way. After the completion of this foundation course, participants will have learnt the advanced ITIL concepts in an agile manner. This will give participants a more detailed and .
