Transcription
Pacific DMS Automotive / Marine /RetailDealer management systemDEEPblue
2 Pacific DMSPacific DMS overviewDeep Blue Systems offers you Pacific DMS, an easy touse cost effective system which can help you manageevery aspect of your business.Pacific DMS delivers the intuitive and responsiveexperience a modern dealership demands, providinga highly integrated and approachable solution witheverything you need to help with the smooth efficientoperation of your dealership.18 years of successDeep Blue Systems have been providing solutions tothe automotive and retail industries since 1995. Duringthis time we have helped hundreds of businessesimplement our class leading Pacific DMS software.Best business practicePacific DMS has been tuned to help a dealershipoperate in the most effective way, using bestpractice. In every department, the processes takencare of by Pacific DMS ensures the smooth flow oftransaction detail.Advanced technologyBalancing continuity and consistency with progressiveevolution and new technology is the main objectiveof the Deep Blue Systems development team.Recent introductions, including SMS text messaging,VRM number plate lookups and email integration,ensure you have the tools you need.Pacific DMS configurationPacific DMS supports a wide range of configurations.For a smaller business, Pacific DMS can be installed ona single Windows machine with a standard A4 printer.This configuration is suitable for any small dealership.Competitive advantageStaying ahead of the competition is a continuouschallenge facing every dealership. Exploring thepotential of Pacific DMS is a key element in operatingyour dealership more successfully.Pacific DMS can also support larger dealerships. Atypical system would include a Windows Server and 3or 4 client machines. Each machine can be dedicatedto a specific role. i.e. workshop, parts, etc.Class leading supportDeep Blue Systems have numerous elements thathelp to provide good customer support. We providetelephone assistance during office hours as well as awide array of online support options including: Documentation Knowledge base articles Program updates and price file updatesPacific DMS supports a wide range of additionalhardware including: 3” receipt printers Cash drawers Barcode scanners Label printersFeaturesBack upServerRouterInternetNetwork printerSwitch23 50Workshop terminalParts terminalSales terminalAdmin terminal Workshop job cards Vehicle sales Stock control Service histories Purchase orders Postcode look up SMS Text Messaging Service reminders EPOS and barcoding Sage line 50 support Management reports Price files updates Knowledge base Export to Excel Contact management Multi-site capable Windows based Mail merge with Word Outlook integration Stock lists Estimates Credit notes Online ordering Fiche integration VRM number platelookups Linked to MotorcycleParts Network Stock sharing Parts catalogues Customer relationshipmanagement (CRM) Supplier stock checking Boat sales Equipment sales
Pacific DMS 3InvoicingThe Pacific DMS Point of Sale Invoicing System is efficientand easy to use. Fast efficient invoice generation is thecorner stone of any successful business.All essential information is close to hand, shown in aclear and concise way. We can supply you a UKpostcode database to help you quickly and accuratelyrecord customer details. Full supply and support forbarcode scanners, receipt printers, label printers andcash drawers can also be provided.Benefits of the Point of Sale Invoicing System Customers can be selected by account reference,company name, surname or postcode. Customers can have pre-set discounts automaticallyapplied to their invoices. The point of sale invoicing system provides completeaccess to customers’ back orders. Bar-coding is fully supported, allowing you to scanitems, providing quick and easy product identification. Pacific DMS can generate its own bar-coded partslabels and is fully compatible with barcode scanning. A customer facing display can also be supplied. Thisallows a customer to see the invoice’s running total. Pacific DMS supports in-progress and pro-formainvoicing as well as assigning alternative deliveryaddresses. Customer history records are available, allowingaccess to a customer’s full purchase history for parts. Receipt and invoice headers can be customised withcompany logos and details for a professional look. Cash till draws can be used for counter sales,improving the sales process.Pacific DMS deliversthe intuitive andresponsive experiencea modern dealershipdemandsSystem featuresReports Efficient invoicegeneration Customised invoices Barcode generationand scanning Sales orders and invoices Customer history records Pre-set customerdiscounts Logs sales by memberof staff Supports cash till drawers Supports 3” receiptprinters Free form invoice text Export data to Microsoft Excel Customer and UKpostcode Sales by month Day totals Stock lists and values Sales by staff reports Margin/profit reports Back orders VAT summary
4 Pacific DMSVehicle/boat/equipment managementThe Pacific DMS Vehicle/Boat/Equipment StockManagement System effectively manages the salesand purchasing of new and used vehicles, boatsand equipment.Pacific DMS allows you to display and record hugeamounts of information which you can define andset. It also provides you with an easy to use and highlyvisual set of screens. You can also export your usedvehicle, boat and equipment stock directly to thirdparty online advertisers or to your own HTML webpage.Main benefits of the Vehicle, Boat and EquipmentStock Management SystemNeed to know how many red Hondas you have instock? With a few clicks of the mouse you can get afull summary. Vehicles, boats and equipment can be bought, soldreserved and part exchanged in just a few seconds. Full access to purchase, sales invoice and customerdetails, all with a single click of the mouse. Pacific DMS provides a vehicle registration screenwhich allows you to enter your allocation of newregistration numbers. Vehicle, boat and equipment types allow for moreaccurate data entry and processing e.g. new, used,demo, trade. Reconditioning costs are updated in real time from workshop job cards to give you accurate costs and profits. Pacific DMS allows you to export your used vehicle,boat and equipment stock to third-party onlineadvertisers or to your own HTML webpage.System featuresReports Sales orders and invoices Allows entry of vehicle,boat and equipmenttypes Vehicle, boat andequipment cost breakdown analysis Location for stock Sales executivesperformance Re-con costs Internet broadcastingof stock Free form invoice text Export data to Microsoft Excel UK postcode look up SMS Text Messaging Stock, sales anddelivery reports Group analysis bystock type Stock lists and values Sales executive reports Margin/profit reports Purchasing details Part exchanges VAT summary Filter stock andsearches to yourrequirementsNeed to know howmany red Hondas youhave in stock? With afew clicks of themouse you can get afull summaryExport your usedstock directly to thirdparty online advertisersor to your own HTMLwebpage
Pacific DMS 5Workshop schedulerThe Pacific DMS Workshop Scheduler System managesa job from the time of booking, through the workshopand up to the point of invoicing.It also provides an effective way for you to manage andcontrol work carried out through your workshop. Using theworkshop functions within Pacific DMS, you can manageworkshop loading and time, resulting in effectiveworkshop utilisation thus maximising workshop potential.Main benefits of the Workshop Scheduler System The Workshop Scheduler gives the user the flexibilityto change any details at a click of a button. Jobs can easily be rescheduled for a different day. Job cards can quickly be amended and printed. At the start of each day Workshop Scheduler canprint the days job cards. Jobs can act as ‘holding’ invoices where parts arebooked as they are used. The Workshop Scheduler also allows you to includenotes which can be associated with a specific job. Service managers can organise their time andquickly book in new jobs for customers. Technician absences can be added. The WorkshopScheduler can then stop any work being booked in. Service histories can be viewed easily in thecustomer records. Text messages can be sent upon completion of jobs. Service and MOT reminders can be sent via textmessages, saving time and money.Effective workshoputilisation, maximisingworkshop potentialSystem featuresReports Job card to invoicecontrol Provides estimates/quotes Menu pricing andtemplates On screen diary Access to full servicehistory Technician rampallocation Quickly invoicecompleted jobs UK postcode look up SMS Text Messaging Job on-site option Customer/vehiclehistories Clock on, clock off jobs Hours sold Hours worked Service reminders MOT reminders Margin reports Back orders Service reminders Recalls Warranty work Technician reports Workshop efficiency
6 Pacific DMSCustomer history and customer contact managementPacific DMS stores all the relevant information on yourcustomers, including their name, billing and deliveryaddress as well as their contact details such as email,and telephone numbers.Pacific DMS also maintains a complete record ofevery invoice, estimate and repair. This completetransaction history allows you to track every interactionwith your customer. The information can also beutilised for marketing campaigns.Pacific DMS can help manage your relationship withyour customers through customer contact management allowing you to provide the best possible levelof service and maximize every opportunity.Main benefits of storing Customer History Customers can be selected by account reference,company name, surname or postcode for easy recall. You can view how much a customer owes as wellas an aged debt analysis to manage your cash flow. Full access to payment details including paymentsreceived and statement printing. Customer credit card and payment details can berecorded for fast order processing for regular customers. Items are colour coded for easy identification andcan be recalled with just a few clicks. Vehicle transactions stay with a vehicle betweencustomers therefore maintaining an up-to-datevehicle history. You can quickly display and reprint any previousinvoice should you need recall details or transactionsat any time.System featuresReports Customer contact details Customer vehicle details Customer accountdetails Customer preferencedetails Customer history records Pre-set customer types SMS Text Messaging Full UK postcode look up Customer data extraction Export data to Microsoft Excel Automatic alerts foroutstanding backordered products Courtesy call reminders Service and MOTreminders Customer notificationsfor special events,product launches,technical campaignsand recalls Customer activityreports Customer mailing lists Customer detail filters Customers creditreports Customers debt reports Customers on stopreports Outstanding invoicereportsComplete transactionhistory allows you totrack every interactionwith your customerMaintains a completerecord of everyinvoice, estimateand repair
Pacific DMS 7SMS text messagingThe Pacific DMS SMS Text Messaging System allows you tosend text messages directly to your customers from yourcomputer, creating a professional and efficient image.Texting can help your business gain a competitiveedge by keeping in touch with your customers, instantlymaking your communication channels simpler andcheaper. Pacific DMS can be programmed to automatically send text messages to your customers forparts collections, service reminders and vehicle readyfor collection messages.Main benefits of the SMS Text Messaging System Texting saves you time when contacting customers asit is only takes seconds to write and it is sent instantly. Text messages cost a fraction of the price of a mobilephone call saving hundreds if not thousands of pounds. Texting does not interfere with the way you do businessthanks to the unobtrusive nature of text messaging. The texting system is fully auditable with full management, control, history and reporting. Automatically send text messages to customersfor service and MOT reminders and parts andservice collections. Create marketing campaigns and send a textmessage to your customers to promote your goodsand services. There are no monthly charges for using the systemor pre-purchase of messages, you only pay for sentmessages.SMS Text Messaging facts* An average of 80% of your customers will leave youtheir mobile number as a contact number for yourservice or parts department. If this is the case it will costyou an average of 70p to 1 for every call you make totell them their vehicle or parts are ready for collection. On average a reminder letter to customers will costyou on average 1 to send, with an averageresponse rate of 40%. The response rate to text messages is on averageover 90%. On average 80% of mobile phone users carry theirphone wth them all the time.*Source: Mobile Data Association and feedback from our customersSystem featuresSMS applications Text customers instantly Fully auditable system No monthly charges No pre-purchase ofmessages Only pay for sentmessages Service and MOTreminders Vehicle ready forcollection Back ordered partsarrivals Customer prospecting Marketing campaigns Single one off messagesVehicle Registration LookupAccurate vehicle information is essential when orderingparts for vehicles and booking work into the workshop.Pacific DMS now includes optional Vehicle RegistrationMark Lookup. Simply enter the vehicle registration andPacific will retrieve the following information. Make Model Colour VIN Number Engine Number Date of first RegistrationInformation is provided is provided by HPI. Benefits toyour business include: Accurate data capture Speed up data entry Improve customer service
8 Pacific DMSParts stock controlThe Pacific DMS Stock Control Management Systemprovides a detailed parts stock record that is linked tomajor manufacturer and supplier price files. Productgrouping, discounting, min/max order levels andalternative suppliers are all supported.Pacific DMS calculates your current stock requirementsin real-time, tracking which lines have fallen belowstock re-order levels and which are on order (for bothcustomers and stock). Pacific DMS also has a built inEPC/Parts Listings covering over 10,000 motorcycles,so your parts requirements can be managed withinone system easily and efficiently.Main benefits of the Stock Control Management System Purchase orders for stock sent directly to suppliers. Purchase orders can also be faxed or emaileddirectly to suppliers. On receipt and confirmation of a delivery, a stockallocation list is printed. Pacific DMS can also print product labels includingbarcodes for stock items as well as customer names. Customer back orders can be instantly checked,allowing confirmation of outstanding orders. Individual parts can be cross referenced to get afull breakdown of their movements. Pacific DMS has a comprehensive set of stockmanagement reports providing to help business control. Pacific DMS has a stock taking and adjust stockfunction that is fully auditable. Parts stock availability feeds are also provided bythird-party suppliers and manufacturers allowingup-to-date stock checks all within Pacific DMS. Fully auditable stock taking/adjust function.System featuresReports Full stock control Quick invoice generation Customer back orders Picking lists Supplier and productgroupings Stock taking Product kits Stock correction log Min / max stockre-order levels Alternative suppliers Purchase orders Website order support Online supplierordering (EDI) Export data to Microsoft Excel Parts stock availabilityfeeds for manufacturesand suppliers EPC/Parts Listingscovering over 10,000motorcycles Stock lists, locationsand values Stock sales andpurchases Stock movementsand histories Orders by month Customer orders Overdue parts Back orders Fast moving anddead stockThe detailed partsstock record links tomajor manufacturerand supplier price filesPacific DMS calculatesyour current stockrequirements in real-time
Pacific DMS 9SupportDeep Blue Systems provides class-leading supporthelping ensure you make the most out of Pacific DMS.Our support team have an in-depth knowledge ofthe automotive, marine and retail industries whichhas been obtained through many years of workingwithin the industry and working closely with ourcustomers to understand their businesses.Knowledge baseThe knowledge base is your first port of call for anyquestions or issues you may have: Over 500 trouble shooting articles Over 30 tutorials Installation and setup trouble shooting Network and printer trouble shooting Windows trouble shooting Complete Pacific DMS user guide andtechnical manualSystem features Telephone support Email support Remote login support Price file updates Program updates Forum Knowledge base User guides Interactive tutorialsTelephone and email supportDeep Blue Systems has a support telephone line, plusemail support for handling enquires and issues aboutPacific DMS. It is available during office hours wherecalls are handled quickly and efficiently.Remote login supportDeep Blue Systems can provide real-time dial-insupport for your systems. With this enabled it ispossible for us to instantly resolve any issues that youmay have and carry out systems maintenanceallowing you to get on with work.UpdatesPacific DMS is forever being improved to cope withthe changing business environment and customerrequirements. Updates and improvements arereleased on average once a quarter where they canbe downloaded via our website.
10 Pacific DMSPostcode databaseOne simple question reduces queues, makes staffmore productive and gives your organisation a moreprofessional image.Accurate address data means delivered goods, easyanalysis and less time solving the problems caused bypoor address data.System features Every UK address Menu driven Integrated with Pacific DMS Counter sales Vehicle sales Workshop bookingThe online postcode database allows you to captureaccurate address information for every address in the UK.Main benefits of the Online Postcode Database Save up to 85% of keystrokes. Save hours of wasted time. Eliminate spelling mistakes. Creates a professional image. Covers every address in the UK. Instant display of street, locality, town and countyfrom just a postcode. Complete address including organisation name forlarge user post codes. Ensures stored addresses are consistent.Accurate addressdata means deliveredgoods, easy analysisand less time solvingproblemsCapture accurateaddress informationfor every addressin the UK
Pacific DMS 11Reports and Sage Line 50 ExportReportsPacific DMS includes a comprehensive reportingmodule that provides over 200 standard reports as wellas manufacturer specific composite reporting options. Day totals Stock valuation Fast stock Workshop loading/efficiency Customer lists Salesman commissions Dead stock Over 200 standard reportsSage Line 50 ExportThe Sage Export module transfers information frompacific DMS to Sage Line 50. Safe export is normallyscheduled to run at the end of each day, avoidingunnecessary data input. The Sage export moduleallows users of Pacific DMS to transfer invoices, credits,customer details, vehicle and parts stock movementsdirectly into Sage Line 50. Pacific is used as your frontoffice system for all day to day tasks and invoicingwhilst Sage becomes your back office system.Main benefits of Sage Line 50 Export Sage Approved 3rd Party Add-on Choose your own nominal structure Handles New, Used & Qualifying Vehicle VAT schemes Schedule to run on predefined interval, or on demand Easy to use Saves duplicate data entry Vehicle records are added to Products databaseunder their Stock Numbers Import/export all stock levels Compatible with Account Plus or Financial Controller Cost effective. The export module costs 500 plus 35per quarter for updates and support.Pacific is used as yourfront office system for allday-to-day tasks, Sagebecomes your backoffice systemSystem featuresReports Invoices Credit notes Refunds Invoice payments (SR) Account payments (SA) Customer records Goods inwards (GI) Purchase orders (POP) Product details Vehicle stock records Vehicle sales Vehicle purchase Vehicle part exchange Department mapping Invoices issued Debtors Stock movements Customer lists Vehicle history
Deep Blue Systems LtdUnit 4 Midbrook CourtBlakelandsMilton Keynes MK14 5FHT 020 8541 4131 E sales@deepbluesystems.com www.deepbluesystems.comDEEPblue
Pacific DMS 3 Pacific DMS delivers the intuitive and responsive experience a modern dealership demands The Pacific DMS Point of Sale Invoicing System is efficient and easy to use. Fast efficient invoice generation is the corner stone of any successful business. All essential information is close to hand, shown in a clear and concise way.
