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Annual Plan 2021/22Independence SupportAnnual Plan2022/23LookingBackOurValuesOur Plan ThisYearWhat we have doneduring2020 /21 yearHow we demonstrateour values in everythingwe doWhat we are planning inthe coming yearThank you to all our contributors and partners this year, we couldn’t do this without youwww.isl-org.uk 0162501625440440581581www.isl-org.uk
Annual Plan 2021/22Looking Back on 2021/22OurValuesOurValuesWe work with all of ourteams to continuouslyWe work with all of our teamsimprove how wetocontinuouslyimprove howteamsto continuouslydemonstrateour values inwedemonstrateimprovehowwe our values ineverythingwe do:everythingwedo:values indemonstrate oureverything we do:P O S I T I V EP O S I T I V E‘Staff help me to be part ofmy community. I am alwaysinvolved in decisions aboutmy life and support ’2021/22 was another incrediblychallenging year for the sector andcountry with the impacts of thepandemic being profound for somany people and communities.The efforts of our teams, clients,families and wider partners has beengreatly appreciated this year and wewish to thank everyone for continuedsupport in navigating so manycomplexities and challenges.The contributions from teams werereflected in ISL being nationalfinalists for Laing Buisson award inthe outstanding response to COVIDcategory. We have welcomed severalnew teams into ISL this year,including in supported living andoutreach services as well asdelivering several innovative newmodels to support the NHSCOVID has meant delays to some ofour pipeline projects including inplanning or changes to plannedsale/lease arrangements.We were delighted this year to bringpeople together in many differentways, after being apart for extendedperiods of time.One of the highlights was the ISLawards where colleagues and someof our wider partners all celebratedtogether,recognisingmanyachievements of individuals andteams and raising money for ourcharity partner Revitalise.Other highlights include launchingOne ISL, fundraising events, healthand wellbeing programmes andcreating employment for clientsthrough Check Mates as well aswelcoming staff representatives ontoISL board.We will support andencourage everyone to bethe best they can beR E S P O N S I V EWe will listen and we will actC O U R A G E O U SWe will not shy away fromdifficult challengesI N C L U S I V EWe will embrace peoplesdifferences and thecontribution they can make‘Big achievements for me thisyear have been to complete acharity fundraising mountainchallenge and also to havebeen accepted onto a courseto start my level 3 Nursing. Thestaff at ISL have been a greatsupport in helping me achievethese things, and now I amlooking forward to progressingmy own career to supportothers’www.isl-org.uk 01625 440 581
Annual Plan 2021/22OurAchievementsWe launched One ISL Better Togetherto build a culture of collaboration withstaff and clients in bringingopportunities to life. This has so farincluded, staff representation atboard, Check Mates, mentor tomanagementprogramme,jobsecondment opportunities.We recruited locally from within byguaranteeing internal applicants aninterview. This led to existing staffmembers progressing into moresenior roles within ISLWe have enrolled a further cohort onourmanagementdevelopmentprogramme and launched ISL Mentorto Management programme toprepare the next generation ofleaders from within our ranks andwider carer progression for our teamsWe celebrated our 2021 awards withan event at Mottram Hall. The eventwas a fantastic opportunity torecognise the achievements of teamsand individuals, raise money for ourcharity partner Revitalise with eachaward generously sponsored by someof our external partners who alsojoined us to celebrate on the night.We launched dedicated healthlifestyle options and training guides toclients and staff led by Coach Sean ourHealth and Wellbeing Advisor. Thishas included supporting individualfitness and wellbeing programmes,fundraising challenges and monthlyblogs with practical tips and guidanceon fitness and wellbeing and achievingpersonal goals.We opened 3 new supported livingservices with 4 new services agreedwith legal agreements signed off. Thisincluded delivering/entering legalagreement to deliver services with 2new Registered Providers and 2 newdevelopment partners.Wehaveopenedanewaccommodation based Crisis servicein partnership with the NHS, this is anew model for ISL and the areacreating hospital avoidance pathwaysto deliver support close to home forpeople experiencing mental healthcrisis. In doing so this has created anannual ongoing saving of over 200k ayear for the NHS through relievingpressure on hospital beds.We have agreed 2 new communitybased crisis support models with NHSteams to enhance mental health carepathways, this includes a crisis café andsupport for people in hospital settings.ReablementHotel&HospitalDischargeWe launched a Carer Respite servicedelivering much needed respiteopportunities to allow carers to take abreak from daily caring responsibilitiesWe have substantially grown ouroutreach provision in all of our hubareas, with over 1000 hours beingdelivered and further pipeline hoursagreedWe have launched Check Mates, wheresome clients became colleagues. TheCheck Mates are clients who supportus in measuring our quality. Eachperson involved receives training,support and full pay for hours worked.This supports ISL to continuouslyimprove quality and provides paidemployment to people who may havefaced barriers to entering workpreviously. We raised 9,155 for ourcharity partner Revitalise, through amixture of company wide and localevents.We launched the Reablement Hotel in partnership with the NHS where we provide short term reablementsupport in a dedicated hotel setting for people leaving hospital and preparing to return home.In addition to this we created a new hospital discharge coordination service with our NHS partners. In thismodel ISL provides coordinators to support discharges from acute beds in cases where individuals aremedically fit but are unable to be discharged as a result of delays in their onward pathway.These services have expanded the scope and reach of ISL’s offer reflecting our commitment to doing thisdifferently working responsively across health and social care systems to deliver quality outcomes and supportpartners wherever we can.www.isl-org.uk 01625 440 581
Annual Plan 2021/22Looking forward - plans for 2021/22Our objectives for 2022 reflect our commitment to delivering innovation and quality at a time when these have neverbeen more important. With the pandemic still very much with us, there is a need more than ever to be responsive,innovative and effective working across health and social care systems to create quality outcomes.We will offer new service models, build on and extend models that have proved successful this year and workcollaboratively with commissioning partners across health and social care to find new ways of working across thesystem improving access to services for people who need them most, contributing to reducing pressures on NHS andother statutory services wherever we can.Bringing new opportunities to life with our teams and clients is a big focus this year, building on the launch of CheckMates committing to more clients becoming paid colleagues as well as client and carer representation on our board.Health and Wellbeing is something that none of us can take for granted and is important to everyone which is why weare extending the reach of our health and wellbeing programme this year, supporting more clients and teams withinISL but also others including our charity partner Revitalise and the people they support.We look forward to working with you all in 2022/23Our Commitment to QualityWe will improve and enhance our quality ratings, internal and where applicable external.Where we hold a good rating with CQC, we will improve on this to ‘Outstanding’Where we have a service awaiting its first inspection by CQC we will achieve a minimum of ‘Good’We will achieve outstanding in internal audits, and ensure that 100% of these audits aresupported by a Check Matewww.isl-org.uk 01625 440 581
Annual Plan 2021/22The People We Support and their CarersCheckmatesWe will strengthen the Check Mates programme by supporting 10 clients to be fully trained and fully paidworking with us to continuously improve and drive up quality and measured by those who know what truequality is and means.Supported employmentWe will support at least 20% of clients into supported employment, volunteering or vocational trainingBoard representationWe will enhance client and carer voice and opportunities to influence by having client and carerrepresentation on ISL board and also strategic planning events.Extending Reach and ImpactOutreachWe will support more people locally in our hub areas by deliveringan additional 1000 hours of outreach in the community.Accommodation Based Crisis ServicesWe will expand out accommodation based crisis offer to include: We will open 1 new crisis service We will secure 1 further service to be signed off in legalagreementsWorking with NHS partners We will create new partnerships with NHS partners toagree 2 new service offers in addition to theaccommodation based crisis offerSupported living We will open 5 new supported living services We will have 8 supported living services signed off underlegal contract. We will pilot 1 new innovative accommodation offerGround breaking initiativesWe will open or have formal agreements in place for 2 new groundbreaking services this may include a combination of the followingor another new initiative: Community Respite /Carers RespiteDay OpportunitiesCrisis caféwww.isl-org.uk 01625 440 581
Annual Plan 2021/22Building our NetworksWe will create new relationships across the sector to ensure we are able to work across the health and socialcare system to deliver innovative solutions.We will create opportunities to lobby for change where we see it is required and participate in public debatesand conversations to achieve this.We will strengthen our multi media digital presence to share more widely what we do, success stories andpromote opportunities to join our team through a scheduled monthly programme of digital output.Strong TeamsStrong TeamsWe will redesign & advertise benefits/incentives packageto enhance our ability to recruit and retain a sustainableand skilled workforce.We will review and redesign our recruitment process toensure we are reaching as many communities as possible,and giving people the best opportunities to demonstrateskill and experience.We will implement a centralised bank coordinator so weare as effective as possible in creating and deploying ourbank teams, responding as effectively as possible to anystaffing pressure points across the organisation.A Sustainable FutureWe will maintain healthy reserves to ensure that all of ourservices remain sustainable and only agree to deliver newservices that are likely to be financially sustainable andgive us an ability to invest in and deliver on ourcommitments in our annual plan 2022/23.We will work closely with several housing partners, whoshare our vision and values, we will create opportunitiesfor growth and development.We will always offer best value for money and invest ouravailable resources to create best value for clients,commissioners, teams and wider partners. We will investin added value wherever we can.We will offer a redesigned management developmentprogramme providing individual coaching and mentoring.Where there are new roles or vacancies we will supportprogression of internal candidates by achieving a rate of70% internal progression for all postswww.isl-org.uk 01625 440 581
www.isl -org.uk 01625 440 581 202 2 /23 Looking Back What we have done during 2020 /21 year Our Values . including in supported living and outreach services as well as delivering several innovative new models to support the NHS . senior roles within ISL We have enrolled a further cohort on our management development
