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KARANJIT SINGHContact : 91-996-826-1663E-mail: karan.sfmc@gmail.comProfile: Enthusiastic, IT professional with around 9 years of total work experience and I’ve been working onSalesforce Marketing Cloud for the last 6 years.Certification:1. Salesforce Marketing Cloud Email Specialist2. Salesforce Marketing Cloud Consultant3.Salesforce Marketing Cloud Developer4.Salesforce Customer Data Platform(CDP)Technical Skills: AMPSCRIPTSQL – for Segmenting audienceMC Connector - for integrating Sales Cloud and Marketing Cloud.Journey Builder & AutomationsMarketing Cloud REST API Integration Mobile Connect and Mobile Push Basic HTML/CSSLearning Salesforce CDP EMPLOYMENT HISTORY:PwC UAE(Dubai)Post: Manager (Salesforce Marketing Cloud)Job ResponsibilityNov 14, 2021 (Current Company) Managing and leading a team for Implementing Salesforce Marketing Cloud (All channelsEmail, SMS and Push) for one of the biggest Oil company of the Middle East. Implementing Salesforce - Customer Data Platform (CDP) for the same client as well. Helps the technical team in solving the technical problem, to make sure they are implementinga scalable solution.Deloitte USIPost: Senior Consultant (Salesforce Marketing Cloud)Job Responsibility Dec 14, 2020 - Nov 11, 2020I worked as a Salesforce Marketing Cloud Lead for Waste Management Company (WM) of
the US/Canada for their Marketing cloud implementation.I led a team of 6 members and we designed solutions for Data integrations, complexJourneys, Automations and Ampscript.Also implemented Transactional Messaging API - journeys for the client.Experienced in ingesting and segmenting Data from many upstream data sources in SFMC (ExMulesoft, SnowFlakes, Amazon S3 Bucket, Mattalion and Axway)Created custom send logging table for advance Reporting.IBM India Pvt Ltd.Post: Advisory Consultant (Salesforce Marketing Cloud)Job Responsibility Dec 4, 2018 - 12th Dec, 2020My primary role is to provide solutions for salesforce marketing cloud implementation.Extensive experience in creating New Business units, Sender authentication package(SAP), SSL, Reply mail management, Sender profiles, User setup as per the businessrequirements.Testing Email inbox deliverability using out of the box features in content builder.Maintaining Customer Preference center pages using AMPSCRIPT functions whichhelps update data in the real time in both Marketing Cloud and Sales Cloud.Installing MC connector for cross cloud data integration.Designing solutions using Automation and Journey Builder.Installing packages in Marketing cloud for REST API and collaborating with multiple off shoreand on-shore business transformation teams for end-to- end testing.Testing Marketing Cloud API using POSTMAN App.Writing SQL queries for segmenting data.PI Softek Ltd.thPost: Application Specialist (Salesforce Marketing Cloud Analyst) Dec 9, 2015 to 30 Nov, 2018Job Responsibility Setting A/B test as per client’s requirements.Creating and troubleshooting Amscripts and logical Data mapping in emails.Helping them with the Campaign design and Automations.Providing the solutions to the customers for creating dynamic emails and web-based documentslike proposals, contracts, presentations. Providing solutions to basic Contact builder’s and Data Extensions’ errors.Providing troubleshooting as the first point of contact for Reply Mail Management scenariosin SFMC. Helping clients to understand the different reporting tools available in the Clouds.Providing them with solutions to Triggered email, File Drop, FTP etc.Logging Application bugs with the onshore product team.
Unisys India Private Ltd.Post: Service Support Representative 2AJob Responsibility April 16, 2015 to Oct 16,2015Providing complete IT support to ST Microelectronics Company.Provide hardware / software / network problem diagnosis / resolution viatelephone and email.(e.g. VPN, outlook, smartphone, printer, windows, )HCL Technologies Ltd.Post: Engineer (Product Support)From : January 31st, 2013 to April 2rd, 2015Job Responsibility Client Name - British Telecom Limited. Worked with Yahoo Mail server team for solving Email (Webmail,Outlook and other email clients)related issues of British Telecom Customers.Personal E72%10THC.B.S.E76%ACHIEVEMENTS: Got a WM warrior award from a client in Deloitte for project delivery in the first 6months. Got IBM Manager’s choice award within 8 months of my service in IBM and got acouple of appreciations from the client and IBM leaders for successfully delivering theprojects.Got 9/10 Annual performance rating in PI Softek Ltd on all the Salesforce Projects.Rewarded with Gift and vouchers for being a Star performer of the Month twice a year.Rewarded with 100 pounds and HCL Flyer’s tag for excellent client feedback. Topped BCA 3HOBBIES:rdyear by scoring 82.4% marks.
Outdoor sports: Basketball, Cycling and SkatingFather’s Name: Jagvinder SinghLanguages: English, Hindi and PunjabiAddress: Building 95, Discovery Gardens, Dubai, UAE
Post: Manager (Salesforce Marketing Cloud) Nov 14, 2021 (Current Company) Job Responsibility Managing and leading a team for Implementing Salesforce Marketing Cloud (All channels-Email, SMS and Push) for one of the biggest Oil company of the Middle East. Implementing Salesforce - Customer Data Platform (CDP) for the same client as well.
