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www.pwc.com/globalmobilityFUTURE OF MOBILITYRadically simplified Experience-centered1

THE FUTURE OFMOBILITYGlobal markets continue to demand employee mobility on an unprecedentedscale as workforce models continue to evolve — fundamentally transformingthe way we work. Social, economic, cultural, and technological changes arehaving an impact on every industry and occupation. The way employees aremobile is fundamentally shifting due to the complexities brought about by theattractiveness of nontraditional relocation approaches, an expected globaltalent gap, political and regulatory upheaval, fast-shifting workplace models,and technological disruption.The question is no longer whether organizations are being transformed and ifthey need to reevaluate their mobility processes, but rather how to keep paceand deliver strong business results in this new environment. Organizationsmust find innovative ways to attract, retain, employ, and deploy talentstseamlessly in a competitive marketplace. In fact, 60% of CEOs in PwC’s 21CEO Survey are looking to reshape their HR function in an effort to drive1.workforce transformationThe workforce transformation demanded in the digital economy is about muchmore than simply automating routine processes; it’s about the collaborationbetween technology and talent to unleash your organization’s full potential.The future of mobility will be driven by emerging technology, such asdistributed ledger technology (blockchain), machine learning, and artificialintelligence, predictive analytics, and natural language processing. How canmobility, talent, HR, and the business work together to create the right culture,embed the right technology, and provide the right experiences, so that theleaders and the workforce can survive and thrive?Read on for PwC’s global mobility vision of the future.1.PwC Future of mobilitySource: PwC’s 21st CEO Survey The Anxious Optimist in the Corner Office2

MOBILITYTODAYThe workforce is rapidly evolving. Technology advances and increasingconnectivity have propelled global business travel; virtual office configurationshave become common to sustain global mobility.It’s also common to find people using suboptimal tools for everyday mobilitytasks. The current mobility process is process-heavy, cost-prohibitive, andcomplicated with unnecessary bureaucracy and inefficient loops withintermediaries.toTraditional mobility includesinternational assignments andtransfers.1%80%mobile workforceTOMORROWLong-term trends envision anexpanding group of virtual and remoteworkers and travelers with differentmobility needs.mobile workforce TODAYSource: 2018 PwC Survey of Mobility Policies and Practices)MOBILITYTOMORROWFlexibility for both the business and workers will drive decisions andinvestment. The focus on optimization and talent outcomes will helpdetermine the success of this new talent and culture economy. To sustain themobility evolution, a human-centered digital ecosystem will be necessary toactivate the entire mobility value chain and will become the new normal.PwC Future of mobility3

THE MOMENTUM OFMOBILITYTo keep pace, technology needs to do the heavy lifting,taking the burden off the user.Every touchpoint needs to offer a seamless,consistent experience that supports relevant userneeds.Process iseffortless empoweringPwC Future of mobilityTechnology isseamless borderlessSystem talentoptimization issynchronized4

THE PwCAPPROACHThe new normal is a holistic integration ofprocess technology experiences.Leading companies are creating adaptiveintelligence for the new talent economy whilesustaining business growth.Modern mobility demands the ability to movepeople and things to places effortlessly. Thisrequires an ecosystem that harmonizes disparatetechnologies and people in meaningful ways toreduce negative friction.AMPLIFYthe new talent economyPwC Future of mobility5

BETTER EXPERIENCESAND OUTCOMES ACROSSTHE MOBILITY VALUECHAINIncrease satisfaction at key pointsENGAGEDWORRY-FREEEngagement is the top reason why the entireMerely having transparency into processesmobility process is overridden withwith cumbersome levels of compliance andredundancies and noncompliance. If morechanging policies will not empower people totedious processes can be automated, itact. You need to build trust to encouragewould lighten the load of everyone in theteamwork and a shared vision. By usingvalue chain, so they could focus on primaryintelligent systems that learn iteratively tobusiness and career objectives. Talentbetter address various needs over time, youeconomics are amplified when people areestablish trust between the systems theengaged and happy.people using them.COMPLIANTPRODUCTIVESo many aspects of mobility, particularly inEffective collaboration among teams,the regulatory space, are becomingvendors, and departments that may beinterconnected and starting to overlap.scattered across different time zones andIntegrating certain services and data isregulatory regions is a tricky balancecritical. An integrated approach tobetween making exceptions and strictlycompliance will enhance reporting, provideenforcing rules. Understanding high-levelclear accountability, and help solidifyglobal processes that allow for controlledgovernance that delivers results.flexibility for country specific regulatoryrequirements would allow everyone toknow the defined country variations, sothey can stay productive throughout themobility process.PwC Future of mobility6

THE JOURNEYS OFGREAT MOBILITYDay-in-the-life maps that address integratedtalent strategiesA functionally integrated mobility ecosystem has anadaptive framework that responds to each businessneed and the people interacting with it.Empowering the entiremobility value chainMobility means different things atdifferent points of the value chainand must accommodate the needs ofdiverse groups — from businessleaders in charge of growth to digitalnomads driving their own careers.The following journey maps create avision of global mobility for key rolesinvolved leveraging mental modelsand an assessment of potentialtechnology implementations.PwC Future of ILITYGURUJim7

MOBILITY USER JOURNEYBUSINESSLEADERNEEDS Analytics that identify qualified talent and canmeasure success Visibility of budgeted and actual assignmentcosts Ability to deploy talent quickly and efficientlyMobile employees who can hit the groundrunning, and be productive, worry-free, andcompliant with all legal requirementsIn her words:ANNEPRODUCTIVELEADER OF GLOBALPROJECTS Anne is the vice president of a growingglobal company. She is leading theplanning and delivery of a major projectthat could open the door to other work. WORRY-FREE Most positions will be staffed virtually,but the project will require some on-theground work in the EMEA and AsiaPacific regions. She is focused on hiringthe right project manager for herSingapore team. Trust that my cross-borderemployees are safe and secureConfidence in the well-being ofmobile employee familiesMobile experiences that bolsteremployee careersCOMPLIANT PwC Future of mobilityMobility that is easy and costeffectiveProcesses that minimizeadministrative effortConfidence that employees arecomplying with regulatoryrequirementsAutomated alerts that let me know ofmobile employee risks I need to beaware of8

MOBILITY USER JOURNEYBUSINESS LEADERANNE’S JOURNEYMaking mobility easyIdentify and deploy the right person forthe jobUsing the Mobility Decision Cockpit, Anneconsiders her project needs and determines themobility type and policies that align with businessobjectives, cost parameters, and deploymenttimeline. The integrated Fit for Assignmentpredictive model then pulls data from companyHR systems to recommend people with the rightskills, experience and mobile readiness.Anne reviews a comprehensive talent compositionreport that details each individual’s fitness for theproject and goals and how each aligns with herbudget and objectives.Anne selects Kayla and initiates the pre-assignmentprocess directly in the tool. Jim, the talent manager,is automatically notified.Monitor the project and Kayla’s successThe system automatically prompts Anne forneeded approvals and notifies her of any delaysin Kayla’s deployment. When necessary, it linksher to Jim.The right tools for the jobMobility Decision Cockpit Mobility planning tool that aligns businessobjectives with mobility types, policies,estimated costs, speed of deployment andother factorsIntegrates the Fit For Assignmentpredictive model to surface and displayspecific candidates based on likelihood ofsuccess, mobile readiness, and availabilityPlugs into talent platform to access broadworkforce or designated subsetsBusiness unit real-time analytics Enables managers to identify talent,initiate a deployment, interact directlywith candidates, view progress of inprocess deployments, and resolve openissues Information provided in real time Accessible via a smartphone appAnne automatically receives periodic updates viathe real-time analytics tool on how Kayla isadjusting in Singapore, based on push surveysKayla completes. The data is enteredautomatically in the system to support Kayla’songoing career development.Journey Continued Next PagePwC Future of mobility9

MOBILITY USER JOURNEYHIGH POTENTIALTALENTNEEDS A mobile experience that will be accretive toher careerAn easy transition during the move, onassignment, and after she returnsA home that suits her and her familyAdjustment to her new home and role quickly,so she can focus on her workIn her words:PRODUCTIVEKAYLA SALES DIRECTORKayla, a sales manager, worked on aglobal assignment in Singapore severalyears ago and has been looking for anopportunity that would boost her career.However, she remembers how long it tookto start her last assignment and how timeconsuming the mobility obligations were.She’s concerned about how the movemight affect her family and her future withthe company if things don’t go well. A process that respects and valuesmy time, so I can focus onacclimating and doing my jobAn app that centralizes everything Ineed to manage my mobilityassignment, and it’s there anytime Ineed itWORRY-FREE Confidence that my family will behappy and well cared forRegular updates, so I know things aregoing well, but no naggingContinuity and connections withpeople back homeCOMPLIANT PwC Future of mobilityProvide data once, reducing adminEveryone works together, so thingsare done consistently and seamlesslyEverything is tracked, easy to checkand secure10