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NETWORKSUPERVISIONvoice dataVoIP Performance ManagementFrom edge to core, nobody can manageyour VoIP performance in a convergedenvironment like Fluke Networks.
Enterprise Performance Management SolutionsFluke Networks Enterprise Performance Management Solutions help IT professionalsresponsible for enterprise-wide network performance meet internal SLAs, deploy andmanage VoIP in a converged network, and deliver superior application performanceto users. We help to answer critical management questions by providingnetwork visibility with dashboard software and hardware so enterprises canmaximize their IT investments.Why are we different?Fluke Networks offers a unique mix of portable and distributed hardware andsoftware solutions that provide visibility from users to the core – desktop/phonesthroughout the LAN and across the WAN. Our solutions are designed with specificusers and needs in mind from the frontline technician who must validate thephysical cable as well as proper configuration between the phone and thecall manager all the way up to the NOC where visibility, troubleshooting andmanagement capabilities across the distributed enterprise are crucial tomaintaining internal SLAs.How we can helpFluke Networks offers a complete knowledge base of resources like whitepapers,on-demand and live webinars, as well as documentation of best practices to helpyou get the most out of your IT resources. Topics we cover include: VoIP performance management for a converged networkVoIP pre-deployment assessmentVoIP management options: IP PBX enterprise management softwareMigrating to an MPLS based networkVoIP basics for IT techniciansApplication performance managementUnderstanding the true costs of application performance problemsService level managementEffective change management through application performance monitoringImprove networked application performance through SLAs Managing network traffic for better application performance And more.For more detailed information, visit us at www.flukenetworks.com/epmOur mission is to help organizations deliver superior IT services to the businessby maximizing the value of the infrastructure through best of breed solutions fordelivering quality end user experience via proactive monitoring and managementas well as reactive troubleshooting and recovery.
Fluke Networks VoIP Performance ManagementSolutions – a lifecycle approachFluke NetworksVoIP best practicesFluke Networks supports bestpractices and a lifecycle approachthat allow you to measureinfrastructure effectiveness in aconverged voice and data environment, build out and transition newnetworks, and quickly zero in onapplication performance issues.Our edge-to-core visibility –from the phone that initiates thecall, to the LAN and VLAN components, to the WAN core that routesFluke Networks VoIP Performance Management Solutions enable organizationsto successfully deploy and manage VoIP to leverage its benefits withoutnegatively impacting data performance within a converged network.This is critical to enterprise performance as voice and data converge, since each has thepotential to impact the other. Having network, application, and VoIP-specific analytics allowsyou to clearly see how data traffic is affecting call quality, and how VoIP traffic is affectingdata quality.Our solutions also apply to various steps in the assess, monitor, manage and optimizelifecycle approach – all key to successfully implementing VoIP in your organization.AssessmentIs your infrastructure prepared to deploy and support VoIP? Without a completeassessment of your network infrastructure from LAN and WAN to desktops and phones,you run the risk of major performance issues – both with existing applications and withyour VoIP rollout. Your assessment should: Baseline and monitor actual usage and performance prior to deploying VoIPand determine if the network should be modified to handle voice calls. Verify that all elements are communicating properly. Determine whether the call set-uptime is acceptable. Verify voice quality, checking for jitter, latency, and dropped packets onindividual phones and conversations.the traffic between multiple Show that each drop is active (wall jack, cable and switch ports are functional); eachphone can receive power from the switch; each phone can communicate properly withnetwork servers; and each switch port is configured properly.locations all the way to receiving Establish a performance baseline for system availability and call quality.phone – gives network managersMonitorDoes your VoIP call quality meet your goals? Do you have network visibility to addressVoIP issues before they affect end-users? Once you have deployed VoIP, monitoringdetailed actual traffic – both voice and data – is the next step to identifying, isolatingand managing performance issues in a proactive manner. The key to proactive monitoringis to identify potential issues before performance is actually degraded.complete network visibility.All products showcased in thisbrochure provide insight into boththe voice and data environmentat various points throughout adistributed network – from usersto the data center and pointsin between.STEPS FOROptimizeMaking the most of VoIP is an ongoing process that requires capacity planning and trafficmanagement, baselining performance, and continuous improvement. Ultimately, it is amatter of visibility and control. For an IT manager with a converged network, themanagement information ranging from the edge-to-the-core is critical to making controldecisions that improve performance.AssessmentAEnsure your network infrastructure can support VoIP.MonitorMMake sure call quality meets goals.ManageMIsolate and resolve issues.OptimizeOTrack usage and identify trends.VoIP LIFECYCLEMANAGEMENTManageYour management and troubleshooting strategy needs to be broad – giving you visibilityfrom the edge phone to the WAN link, between remote locations, and from the core acrossthe vista of your entire network. This is critical to identifying and isolating the cause ofdegradation to reduce the MTTR when seconds and minutes saved often go straight to thebottom line.
EnterprisePerformance Center The Enterprise Performance Center is aweb-based portal that provides customizedreports and role-specific views for differentgroups in your organization, such asengineering, operations, and management toenable staff at all levels to: Manage the convergence of voice, videoand data Understand how changes affect network,voice and application performance Measure end user application response times Isolate performance problems to theapplication, server, or network Identify the applications and usersconsuming bandwidth, and when, includingchanges over time Leverage embedded data sources such asCisco IOS NetFlow, IP FIX, RMON and IP SLAsEnterprise Performance Center provides fastvisibility into the worst performing networks,slowest servers, applications and most erroreddevices. Seamlessly combining a variety ofcritical performance metrics from numerousdata sources, Enterprise Performance Centerencourages the entire IT team to collaboratein delivering improved performance tothe business.Unified network, application, and deviceperformance management for convergedenvironments in a web-based dashboardCapabilities Assessment – Enterprise Performance Center utilizes embedded datasources which can help in determining where potential performancebottlenecks exist. IP SLAs can be used to simulate voice transactionsfrom router to router to determine in advance what quality of servicethe WAN infrastructure will deliver. Monitoring and measurement – Enterprise Performance Center can helpto quantify the volume of VoIP traffic on the network, who is using itand when. Historical views can be used for capacity planning andmonitoring the growth of VoIP traffic across the network over time.Automatic performance baselines provide visibility into normal performanceand aid in identifying performance problems before the end-usersare impacted. Troubleshoot – If VoIP bandwidth consumption causes a change in thebehavior of a business-critical application, Enterprise Performance Centerprovides the detailed data needed to quickly get to the root cause. If theperformance characteristics of a server (such as a call manager) changes,automatic problem notifications and investigations occur, alerting theappropriate staff of the problem and providing them with the data theyneed to perform quick triage – while the problem is occurring.LI FE C Y C LEA M M O“Enterprise Performance Centeris critical to understandingend-to-end performance for allthe users of our network.”EPC allows quick views to show deviation from norms, jitter source and MOS statistics to ensure complete visibilityinto VoIP quality.Steve RoccoMine Safety AssociationFor more information on our Enterprise Performance Management Tools, go to www.flukenetworks.com/epm
Visual UpTime Select Visual UpTime Select is a unique systemfor monitoring and managing voice anddata applications across an enterprise’sinfrastructure. By integrating the analysisof application performance with networkperformance, IT departments can take a holisticapproach to managing application performanceacross the network. Visual UpTime Select’sobjective is to enable IT departments tomeasure the success in business terms basedon the high performance of the mission-criticalapplications across all locations.With Visual UpTime Select, you can improvenetwork application integrity, as well as: Provide confidence to deploy business-criticalapplications – including VoIP. Improve business performance by increasingapplication availability and understanding theapplications and network domains. Reduce operational costs by developing moreefficient application performance solutionswithout having to add more bandwidth. Proactively access performance data fromacross the entire infrastructure to uncoverunauthorized applications, bandwidth hogs,viruses, congestion areas and trends.Customized software and hardware formanaging network application performanceCapabilitiesThe Select VoIP module provides complete visibility into VoIP performanceacross the network. With Visual UpTime Select, you receive detailed per-siteVoIP pre-assessment capability in addition to ongoing performance management with granular visibility of individual calls and the ability to pinpointthe cause of degradation from Layers 1-7.The Select VoIP Module allows: Assessment – Select VoIP baselines existing usage and delivers extensiveanalysis by monitoring VoIP standards and setting customizable thresholds. Monitoring and measurment of VoIP – Visual UpTime Select provides acost-effective solution for managing VoIP and data applications acrossthe entire infrastructure. Select VoIP provides both per-call Mean OpinionScore measurements and internal network SLA measurements such asavailability, packet loss, jitter and latency. Troubleshooting VoIP performance problems – Instead of just providinga Mean Opinion Score, Select VoIP can quickly identify, isolate and resolvepoor performance at any site with real-time and historical troubleshootingcapabilities. For site-specific problems, administrators can investigate sitesin detail to discover VoIP performance decline. For intermittent problems,administrators can also go back in time to investigate individual calls indetail to determine the cause of poor performance. VoIP reporting – Select VoIP offers predefined reports for VoIP networks,from pre-deployment assessment reports to ongoing performance reports.Other reports highlight enterprise-wide issues such as sites with poorperformance, changes in network performance and call volume distribution. Optimize bandwidth by allocating bandwidthto maintain application performance withoutexceeding budget.LI FE C Y C LEA M
voice and application performance Measure end user application response times Isolate performance problems to the application, server, or network Identify the applications and users consuming bandwidth, and when, including changes over time Leverage embedded data sources such as Cisco IOS NetFlow, IP FIX, RMON and IP SLAs
