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GENERAL INFORMATIONABOUT WARRANTIESIn these consumer-oriented times, products are oftenpurchased based upon warranties covering those products.Yet warranties in general are confusing to most customersand misunderstood by many. The following explanationswill be helpful to you and your customers in understandingYokohama’s warranty policies.In the United States, product warranties are governed byboth federal and state regulations. In 1975, Congress passedand put into law the Magnusson-Moss Act that governswritten warranties for consumer products selling at retail for 15.00 or more. The Uniform Commercial Code, adoptedwholly or in part by most states, covers implied warrantiesthat are either oral or written. In addition, most states havelaws and regulations protecting consumer rights which varyfrom state to state. You should be familiar with those statutesthat cover your products and marketplace.WHAT IS A WARRANTY?Simply stated, a warranty is a promise made bya manufacturer and/or dealer to a customer covering aproduct. The two basic types are as follows:1. Implied WarrantyAn implied warranty is a promise about aproduct before or at the time of sale. This typeof warranty is a promise that the product isin good condition and ready for its intended,designed use (Warranty of Merchantabilityand Fitness).2. Express WarrantyAn express warranty is an explicit statement orpromise covering the product that may be oral orwritten. Further, the express warranty may be a (a)full or (b) limited warranty.a) A full warranty is a promise that a productwill be repaired or replaced at no cost to thecustomer within a specified period of time,and that the original cost will be refunded tothe owner if the product cannot be repaired orreplaced within the specified period. There areother stipulations that apply to this warrantynot noted here.b) A limited warranty has stricter criteria thanthe full warranty, hence the term “limitedwarranty.” The limitations particularly applyto specific requirements for payment ofreplacement costs, returning the product toa repair or service location, exclusions forgeographic coverage or non-transferability ofwarranty.Legal Obligations for DealershipsThe Magnusson-Moss Act governs written warranties andobligates the retailer to make written warranties for productscosting more than 15.00 available to customers prior topurchase. Additionally, a copy of the applicable warrantymust accompany the product at the time of purchase.Yokohama recommends that warranties be displayed withtheir products in the showroom. An alternative would beto prominently post a sign indicating that warranties areavailable to the customer upon request.Dealerships that are wholesaling or have associatedealerships should recognize the requirement to supplythese companies with warranty information so they will be inlegal compliance.Warranty information can be ordered by contactingYokohama Tire Corporation at:marketing.materials@yokohamatire.com, or by calling1-800-423-4544.Warranty For Tires Distributed By Yokohama TireCorporation Outside the USAYokohama Tire Corporation also distributes tires for sale inMexico and the Caribbean. Warranty claim procedures andpolicy are different for Mexico and the Caribbean from thosethat apply in the USA. This manual only defines procedureand policy for tires sold and installed on vehicles operated inthe USA. For a copy of the procedures and policy that applyto Mexico and the Caribbean, please call our ConsumerAffairs as follows:From the USA: 1-800-722-9888 option #2From Mexico or the Caribbean: 1-877-700-96563

YOKOHAMA WARRANTY STATEMENTSSTANDARD LIMITED WARRANTY FOR ORIGINALEQUIPMENT PASSENGER CAR, LIGHT TRUCKAND TEMPORARY SPARE TIRESThis limited warranty provides for tire replacement undercertain specified conditions. This policy applies to originalequipment tires used in normal highway service displayingwarrantable conditions. Tires that become unserviceable orwear out because of neglect or mistreatment are excludedfrom Yokohama warranty coverage.Warranty EligibilityThis warranty applies to every Yokohama originalequipment passenger car, light truck and temporary sparetire bearing the Yokohama brand name and completeD.O.T. serial identification number. Eligible tires mustbe used on the vehicle on which they were originallyequipped in conformance with the vehicle manufacturer’srecommendations.What is Not WarrantedTires that have become unserviceable for the followingreasons: 4Road hazard injuries or damages caused to the tire byobstacles and debris, such as cuts, punctures (whetherrepairable or not), snags, bruises, tears or impactbreaks. Improper repairs or repairs that have failed. Improper inflation or other maintenance abuses. Incorrect mounting of the tire, or tire/wheel imbalance. Mechanical irregularities in the vehicle such as wheelmisalignment, worn or faulty parts. Accident, corrosion, vandalism, fire or damage causedby nature. Tires used on vehicles in racing or special applications. Non-speed-rated temporary spare tires used over 50MPH (80Km/h). Tires worn out [2/32” (1.6mm) or less of treadremaining]. Tires that have been retreaded. Tires transferred from the vehicle on which they wereoriginally installed. Tires on vehicles registered or operated outside theUnited States. Improper storage.What is WarrantedTires that have become unserviceable for reasons otherthan stated above will be replaced in accordance with thiswarranty.If a warrantable condition is found, tires will be replaced asfollows:a) Passenger car and light truck tires (other thantemporary spare tires).When a tire becomes unserviceable duringthe first 2/32” (1.6mm) of original usabletread depth or 12 months from date of vehiclepurchase, whichever comes first, it will bereplaced with a comparable new Yokohamatire free of charge. During this period, tireswill be mounted and balanced without charge.Other service charges such as tire rotation,alignment or applicable taxes are payable bythe customer.When a tire has worn past the above specifiedperiod for free replacement, the customermust pay for the cost of a new comparableYokohama passenger car or light truck tire on aprorated basis. The dealer shall determine thiscost by multiplying the percentage of usabletread worn by the current retail selling price ofthat tire at the time of warranty replacement.The costs of mounting, balancing and anyother service charges or applicable taxes arepayable by the customer.

Yokohama Warranty Statements ContinuedThe tire is covered by this warranty for thelife of the original usable tread (the originaltread depth down to the level of treadwearindicator bars molded at 2/32” (1.6mm) or for48 months from the date of vehicle purchase,whichever comes first. This time period doesnot represent the expected service life for tirescovered by this warranty.b) Temporary Spare TiresWhen the original tread of a Yokohamatemporary spare tire, used in temporaryhighway service on the vehicle on which itwas originally installed, is worn not more than1/32” (0.8mm), the tire will be replaced witha new Yokohama temporary spare tire freeof charge, without charge for mounting andbalancing the new tire. Additional servicecharges are payable by the customer.Temporary spare tires worn in excess of 1/32”(0.8mm), but less than 2/32” (1.6mm), will bereplaced and the customer charged 50% of thecurrent retail selling price of the tire. The costsof mounting, balancing and any other servicecharges are payable by the customer.Yokohama’s ObligationsReplacements qualifying under the warranty will be made byan authorized Yokohama dealer.Customer’s ObligationsThe customer must present the claim tire, together with thevehicle on which it was used, to an authorized Yokohamadealer. Tires replaced on a warranty basis become theproperty of Yokohama Tire Corporation.The customer is required to pay the adjusted price of thenew tire (dealer’s current retail selling price at the time ofadjustment less credit allowance) and taxes. The customer isresponsible for any payments arising out of dealer servicessuch as mounting, balancing, tire rotation and alignment,unless specifically included in the applicable warranty.To obtain the free-replacement warranty, the customer mustpresent proof of vehicle purchase date either by the newvehicle invoice or license registration.Legal RightsThis warranty gives you specific legal rights. Youmay also have other rights which may vary from state tostate.Limitations and ExclusionsAll implied warranties, including any warranty ofmerchantability or fitness for a particular purpose, areexpressly limited to the duration of this written warranty.All obligations or liabilities for loss of time, inconvenience,loss of vehicle use or any other incidental or consequentialdamages are hereby excluded. Some states do not allowlimitations on how long an implied warranty lasts, or theexclusion or limitation of incidental or consequentialdamages, so the above limitations or exclusions may notapply.5

Yokohama Warranty Statements ContinuedSTANDARD LIMITED WARRANTYFOR REPLACEMENT PASSENGER CAR,LIGHT TRUCK AND TEMPORARYSPARE TIRESThis limited warranty/adjustment policy provides for tirereplacement under specified conditions. This policy appliesto tires used in normal highway service (commercialapplications excluded) displaying warrantable conditions.Tires that become unserviceable or wear out because ofneglect or mistreatment are excluded from Yokohamawarranty coverage.Warranty EligibilityThis warranty applies to every Yokohama replacementpassenger car, light truck and temporary spare tire bearingthe Yokohama brand name and complete D.O.T. serialidentification number and operated during normal highwayuse (commercial applications excluded) in the UnitedStates. These tires are covered by this warranty for the lifeof the original usable tread depth (the original tread depthdown to the level of treadwear indicator bars molded at2/32” (1.6mm) or for 60 months from the date of purchase(proof of purchase required) or 72 months from the date ofmanufacture (if no proof of purchase available), whichevercomes first. This warranty applies only to the original tirepurchaser, and is not transferable to any other party. Thistime period does not represent the expected service life fortires covered by this warranty.What is Not Warranted Mechanical irregularities in the vehicle or wheel, suchas bent wheel assemblies, misalignment, worn or faultycomponents. Weather checking/cracking or failures resulting fromthese conditions on tires purchased more than fouryears (48 months) prior to a warranty claim. If proof ofpurchase is not provided, the D.O.T. serial number isused. Accident, corrosion, vandalism, fire or damages causedby nature.Additional Exclusions Tires that have had material added after leavinga Yokohama manufacturing plant, such as fillers,sealants, balancing substances or materials of anykind. Additionally, tires that have had external tiretreatments which include but are not limited to: treadsiping, shaving, carving, regrooving, white sidewallinlay or applying materials or treatments to the treadsurface. If the material or treatment is the cause of afailure, vibration, or ride disturbance the tire will not beaccepted for warranty, or mileage warranty credit. Tires submitted for ride disturbance complaints withmore than 1/32” (0.8mm) treadwear or 12 months fromdate of purchase, whichever occurs first. Tires on vehicles registered or operated outside of theUnited States. Tires not sold in the United States by the Yokohama TireCorporation. Tires branded by Yokohama to note special classificationat time of purchase, such as “NA” (non-adjustable), ortires altered by notching or buffing. Tires used on vehicles in racing or special applications. Improper storage.Tires that have become unserviceable for the followingreasons:6 Road hazard injuries or damages caused by obstacles ordebris, such as cuts, punctures (whether repairable ornot), snags, bruises, tears, abrasions or impact breaks. Improper repairs or repairs that have failed. Improper inflation or other maintenance abuses. Improper application of tire size and/or specification. Improper mounting/dismounting procedures or tire/wheel assembly imbalance.What is WarrantedTires that have become unserviceable for reasons otherthan stated above will be replaced in accordance with thiswarranty.

Yokohama Warranty Statements ContinuedADJUSTMENT POLICYPassenger Car and Light Truck Tires(Other than Temporary Spare Tires)When the original usable tread is worn 2/32” (1.6mm)or less and a warrantable condition is found, the tire willbe replaced with a comparable new Yokohama tire freeof charge. During this period, tires will be mounted andbalanced without charge. Other service charges such as tirerotation, alignment or applicable taxes are payable by thecustomer.When a tire has worn past the above specified periodfor free replacement and a warrantable conditionis found, the customer must pay for the cost of a newcomparable Yokohama passenger or light truck tire ona prorated basis. The dealer shall determine this cost bymultiplying the percentage of usable tread worn by thedealer’s current retail selling price of that tire at the timeof warranty replacement. The cost of mounting, balancingand any other service charges or applicable taxes arepayable by the customer.Temporary Spare TiresWhen the original tread of a Yokohama temporaryspare tire used in temporary highway service on thevehicle on which it was originally installed is wornless than 1/32” (0.8mm), the tire will be replaced witha new Yokohama temporary spare tire free of charge,without charge for mounting and balancing thenew tire. Additional service charges are payable bythe customer.Temporary spare tires worn in excess of 1/32” (0.8mm),but less than 2/32” (1.6mm), will be replaced and thecustomer charged 50% of the dealer’s current retail sellingprice of the tire. The cost of mounting, balancing, and anyother service charges are payable by the customer.Passenger Car Tires Mountedon Light TrucksYokohama Tire Corporation’s warranty policy providescoverage for all tires installed on light trucks, minivans orlike designs that have or had passenger tires installed asoriginal equipment by the vehicle manufacturer, when theYokohama replacement tire is equal to or greater in loadindex and speed rating (if applicable) of the originallyinstalled tire. Operation other than described above willbe denied coverage under all terms of the YokohamaStandard Limited Warranty for Passenger Car and LightTruck Tires.7

Yokohama Warranty Statements ContinuedTIRES COVERED BY 30-DAY TRIAL WARRANTYEligible TiresYokohama’s Performance Promise 30-Day Trial applies tothe original purchaser of a set of four Yokohama brandADVAN Sport A/S, AVID Ascend, AVID Ascend GT, AVID Touring-S,Tornante, GEOLANDAR G055, GEOLANDAR H/T G056,GEOLANDAR A/T-S, GEOLANDAR A/T G015, GEOLANDAR X-MT,and GEOLANDAR M/T G003 tires bearing D.O.T. serialidentification number, purchased as replacement tires inthe United States and operated in normal highway use(commercial use excluded) in the United States.Eligible tires must be used on the vehicle on which theywere originally installed, in conformance to the vehiclemanufacturer’s recommendation.Refund ExclusionsTires are not eligible for a refund if: There is a road hazard or injury such as: damagecaused by obstacles or debris, cuts, punctures (whetherrepairable or not), snags, bruises, tears, abrasions orimpact breaks. There is damage or failure resulting from improperoperation or maintenance such as: operating whileflat or severely under-inflated, improper applicationof tire size and/or specification, improper mounting/dismounting procedures or tire/wheel assemblybalance; load, speed and inflation practices causingexcessive operational temperatures that exceed tires’capabilities, damage caused by tire repair. There is damage or failure resulting from: a damagedrim or chain damage, wheel alignment or brakeproblems, mechanical irregularities in the vehicleor wheel, negligence, misuse and abusive driving(including but not limited to spinning, racing oraccident damage). The tires have more than a 1/32” (0.8mm) treadwear.This trial offer applies to tires on vehicles registered andoperated in the United States only.The 30-Day Trial OfferIf for any reason, other than those outlined in this policy,the customer is not satisfied with their new set of Yokohamatires, within 30 days from date of purchase, eligible tiresmay be returned for a full refund. Refund will include themounting and balancing fees and applicable taxes.Returning Tires During the Trial PeriodThe customer has 30 days from the date of purchase toreturn tires to the Yokohama tire dealer from which theywere purchased and must present the original sales invoice.Original sales invoice and completed ‘30-Day PerformancePromise Return Survey’ must be attached to YokohamaClaim for full refund.(30-Day Performance Promise Return Survey forms areavailable on the Yokohama Dealer Website).General ExclusionsThe trial offer applies only to the original purchased set offour tires.Tires are not eligible for a refund if: Tires have been used in motorsports activities orcompetitive events. Tires have been transferred from the vehicle on whichthey were originally installed.No Yokohama dealer or employee has the authority tomake promises, agreements or representations on behalf ofYokohama, other than as stated in this 30-day trial policy.Please refer to the Yokohama Standard Limited Warrantybrochure for complete warranty coverage.8

YOKOHAMA 30-DAY PERFORMANCE PROMISESATISFACTION FEEDBACK SURVEYIn order to continuously improve our products, Yokohama needs yourassistance by completing this short survey concerning your recentlypurchased set of Yokohama tires.1. Required For Credit: Vehicle Information.Vehicle MakeVehicle ModelVehicle Year2. Required For Credit: Please explain why you decided to return your tires, especially what was not satisfactory.3. Required For Credit: Please describe what tire you selected as a replacement.Tire BrandTire ModelTire Size4. Please rate from 1 to 5 your satisfaction with the tires you returned. 5 Totally Satisfied, 1 Not At All SatisfiedTread AppearanceSidewall AppearanceIce TractionDry TractionWet TractionRide Comfort (Noise)Steering ResponseSteering PullSteering Wander(Tracking Road Grooves/Ruts)Ride Comfort (Vibration)Ride Comfort (Road Isolation)30-Day Trial GuaranteeSnow TractionThank you for completing Yokohama’s 30-Day Performance Promise Survey.Dealer Instructions:Return this form along with your Yokohama claim fo

WHAT IS A WARRANTY? Simply stated, a warranty is a promise made by a manufacturer and/or dealer to a customer covering a product. The two basic types are as follows: 1. Implied Warranty An implied warranty is a promise about a product before or at the time of sale. This type of warranty is a promise that the product is