Group Life Claim Package - Explainmybenefits

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Group Life Claim PackageTable of ContentsEmployer Instructions for Filing aGroup Life Insurance Claim . . . . . . . . . . . . 2Group Policyholder’s Statement . . . . . . . 3Claimant Letter . . . . . . . . . . . . . . . . . . . . . . 4Access Advantage AccountProgram Information . . . . . . . . . . . . . . . . . 5How to Complete YourBeneficiary Claim Form . . . . . . . . . . . . . . . 7Beneficiary Claim Form . . . . . . . . . . . . . . . 8State Law Requirements . . . . . . . . . . . . . . 9Life and Disability products are underwritten by Anthem Life Insurance Company. In Georgia, Life and Disability products are underwritten by Greater Georgia Life Insurance Company (GGL) using the trade name Anthem Life.Anthem is a registered trademark of Anthem Insurance Companies, Inc.AL– 2114 (10/14)47122MUMENLIC Rev. 11/18

Employer Instructionsfor Filing a Group Life Insurance ClaimRemove this page and the GroupPolicyholder’s StatementComplete the Group Policyholder’s Statement in full.Missing or incomplete information can delayprocessing of the claim.}}Include a copy of the enrollment form or beneficiarydesignation form.}}Give the beneficiary the remaining pages ofthis packageThe beneficiary must complete the Beneficiary ClaimForm in full and return it to you.}}If there is more than one beneficiary, each one mustcomplete a separate form.}}The beneficiary must submit a death certificate.Only one death certificate is needed. The “DeathCertificate” section describes what to submit.}}If the beneficiary has a funeral home assignment,please have them include the assignment with theclaim form.}}If the claim is being filed by an Executor orAdministrator of an Estate, he or she must signthe Beneficiary Claim Form, enter the Estate’sTax ID number and include copies of theappointment papers.}}Death CertificateWe can accept a photocopy of the certificate in mostcases. In certain circumstances we will require anoriginal certified death certificate and not a copy.If any of the following applies to the claim, thebeneficiary will need to submit an original certifieddeath certificate:Accidental death}}Homicide (murder) or suicide}}Death occurred outside of the U.S. or Canada}}Benefit amount greater than 100,000}}We may find there are circumstances not listed abovethat are specific to the claim that will require an originalcertified death certificate. If so, we will contact you andthe beneficiary as quickly as possible to let you know.If the beneficiary wants to make a funeral homeassignment, please have him/her contact the funeralhome directly for details.Check list of information to send:Group Policyholder’s StatementEnrollment form/beneficiary designation (if youenroll or designated beneficiaries on-line you maysend a screen print)Beneficiary Claim Form(s)Death certificateAny Assignment you have been given.Where to sendAnthem LifeLife Claims Service CenterP.O. Box 105448Atlanta, GA 30348-5448You may also fax everything to us at 1-877-305-3901or email to lifeclaims@anthem.com. If you fax or emailthe claim and we require an original certified deathcertificate, you will need to mail the death certificate tous. Please call us with any questions at 1-800-552-2137.AL– 2114 (10/14)2

Group Policyholder’s StatementNot for use by beneficiariesAnthem LifeLife Claims Service CenterP.O. Box 105448Atlanta, GA 30348-5448Phone: 1-800-552-2137 Fax: 1-877-305-3901Email: lifeclaims@anthem.comAny omissions may cause a delay in claim processing.Section 1: Policy and employer dataGroup no.CaseORGroupTo whom do you wish us to direct all correspondence on this claim?CompanyTo the attention ofMailing addressSuffix or divisionEmail addressCityState ZIP codePhone no.Fax no.Section 2: Employee dataFull name of insured employeeSocial Security no.Amount of InsuranceType of insuranceBirthdate (MMDDYYYY)Date employed (MMDDYYYY)Rate of pay: perAmount of insurance Original date of insured’s insurance with Anthem Life:(MMDDYY)Basic Life Job title:Optional/Additional Supplemental Life Class no. (per life insurance schedule):AD&D Date last worked:Supplemental AD&D Date of death: 0.00Had insurance been terminated prior to death?Total(MMDDYY)(MMDDYY)Was claim for Waiver of Premium or Permanent & Total Disability Benefits submitted prior to death?Was insured considered a member/employee at the time of death?YesYesYesNo If yes, date:No If yes, claim no.:NoReason for ceasing work:  Illness (including disability leave of absence) Leave of absence (other than disability)Quit Dismissed Vacation Temporary layoff Retired DeceasedSection 3: Dependent data — Complete this section if this claim is for an insured dependent.Full name of insured dependentSocial Security no.Street addressCityRelationship to insured employeeHusbandIf child, was he/she: Married?YesIf employed, was employment?Birthdate (MMDDYYYY)Full-timeWifeChildNo Employed?Part-timeNoDate employed:Date dependent insured under Anthem Life Insurance:If spouse, was he/she divorced or legally separated?Full-time student?YesYesNoNo(MMDDYY)(MMDDYY) Was insurance terminated?Amount of dependent’s insurance claimed FemaleState ZIP codeDomestic PartnerYesGenderMaleYesNo If yes, date:Date of dependent’s death:(MMDDYY)Section 4: Accidental death claim informationIf the group program provides an Accidental Death Benefit and death was due to an accident, please complete this section and attach copies of descriptivenews articles and a police or coroner/medical examiner’s report, if available.Date of accident or incident:Was the death due to injury arising out of and during the course of employment?(MMDDYY)YesNoThe information given above is correct and complete according to our records.For New York residents, the following statement applies: Any person who knowingly and with intent to defraud any insurance company or other personfiles an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, informationconcerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed fivethousand dollars and the stated value of the claim for each violation.Policyholder or EmployerXBy (Signature and title of policyholder’s authorized representative)XDate (MMDDYYYY)Si usted necesita ayuda en Español para entender este documento, puede solicitarlo sin ningun costo adicional llamando al número de servicio al cliente que se encuentra en este documento.Life and Disability products are underwritten by Anthem Life Insurance Company. In Georgia, Life and Disability products are underwritten by Greater Georgia Life Insurance Company (GGL) using the trade name Anthem Life.Anthem is a registered trademark of Anthem Insurance Companies, Inc.AL–2114 (10/14)Reset Form3330200 37402MUMENLIC Group Policyholders Stmt Prt FR 11 18Save and Print37402MUMENLIC Rev. 11/18

Anthem LifeLife Claims Service CenterP.O. Box 105448Atlanta, GA 30348-5448Phone: 1-800-552-2137 Fax: 1-877-305-3901Email: lifeclaims@anthem.comDear Claimant:Please accept our condolences on your recent loss. We realize that this is a difficult time for you and we will doour best to make sure that your experience with us is caring, professional and timely.We know that during a confusing time like this, even simple decisions can seem huge. And no matter how wellyou may have prepared, you may feel that you are forgetting something important. So we have provided you withsome information that may be of help.Enclosed are two brochures. The first, “Losing a Loved One: A list of reminders,” is a list of things that may needto be taken care of in the coming months, from dealing with pets to canceling credit cards.The second brochure describes additional benefits that are available to you at no cost through our ResourceAdvisor program.Finally, in order to better meet your needs and speed the processing of your claim, we want to make sure youunderstand our Access Advantage program. The Access Advantage account is a program that is provided to youwithout cost as an additional benefit. If you elect this option, life insurance proceeds of 10,000 or more can bedeposited into your Access Advantage account, which pays competitive interest rates on the balance in youraccount. It is also fully guaranteed by Anthem Life. If you would prefer, you can elect to receive a lump sumcheck mailed directly to you.If you elect the Access Advantage account, as soon as your claim is approved, we will send your AccessAdvantage account kit containing a supply of your drafts. Your funds will be immediately available to you.You will have the opportunity to withdraw money as you need it, leaving the balance earning interest atcompetitive rates, or you may withdraw the total amount — it is all based upon your needs. Please see theattached Access Advantage information sheet for complete details of the program.If you have questions, we encourage you to call our Life Claims Service Center at our toll-free number:1-800-552-2137. Customer Service Representatives are available Monday through Friday, 8 a.m. to 8 p.m. ET.Hopefully these resources will help with the many decisions and responsibilities that you may be facing atthis time.Sincerely,Anthem Life ClaimsAL– 2114 (10/14)4

Access Advantage AccountProgram InformationTo give you time to make important financial decisionsHow does the Access Advantage account work?If you elect to have your benefit paid by an Access Advantage account, we will deposit your life insuranceproceeds into an interest bearing draft account. We’ll send you an account certificate showing the amount paidto you, the current interest rate and all details of your Access Advantage account.You will receive drafts that give you immediate access to all of your life insurance proceeds. You can write asmany drafts as you wish. The only requirement is each draft must be for at least 250. There’s no charge forthe account or the drafts. There are fees for certain services: stop payment, copy of drafts, returned drafts andextra statements.You’ll receive a statement each month that you have activity in your account showing your balance, all draftswritten, interest credited and the current effective annual percentage yield. If your account does not have anyactivity, you’ll receive a statement each quarter.You may use the drafts just as you would your local bank check. The only difference is that drafts clear throughan Anthem Life bank account at The Bank of New York Mellon in Pittsburgh, Pennsylvania rather than yourpersonal account.Your funds are secureAll funds in your Access Advantage account are fully guaranteed by Anthem Life for as long as they remainin your account. Anthem Life has consistently received a rating of “A (Excellent),” among the highest ratings,for our stability from A.M. Best.The Access Advantage account is not a bank account and as such is not insured by the FDIC or backed orguaranteed by any federal government agency. The principal and interest earned under the account arefully guaranteed by the state guaranty association for your state of residency. You can contact the NationalOrganization of Life and Health Guaranty Associations (www.nolhga) to learn more about the protectionprovided by the guaranty association in your state.Competitive interest ratesAccess Advantage accounts earn a competitive interest rate compounded daily.The minimum interest rate we will pay is .75 percent (3/4 of 1%). Your account earns interest at a variable rateset by Anthem Life. The interest rate is based on the current money market rate with adjustments to increasethe rate based on comparison to similar account types offered in the industry. The balance in your accountbegan earning interest from the day the account was opened. Interest will be posted to your account on thelast business day of the month.Your Access Advantage Account will also earn an additional interest payment six months from the date theaccount was opened, and again at the one-year anniversary. This additional interest payment is equal to.25 percent (1/4 of 1%) of the balance on the date it’s paid. This additional interest payment is to thank youfor continuing to keep your account with us.AL– 2114 (10/14)5

Access Advantage AccountProgram InformationTo give you time to make important financial decisionsLife insurance proceeds usually aren’t subject to income tax. The interest earned on your account may betaxable. We’ll send you a 1099 statement each year to show the amount of interest your account earned inexcess of 10.00.Anthem Life does not provide tax advice. Please consult a tax advisor for specific tax questions related to yourAccess Advantage Account.If you’d like to know our current interest rate you can call us at 1-800-552-2137.Important additional informationYou can elect to have your benefit paid by a check instead of an Access Advantage account.Claim payments of under 10,000 and claim payments to a corporation or certain other entities usually arenot eligible for an Access Advantage account. Under some circumstances we may be obligated to carry out apreviously selected method of payment of your claim.If the Beneficiary is an Estate or a Trust, the benefit will be paid by a check and not by the Access Advantageaccount. If the Beneficiary lives outside the United States, the benefit can only be paid by check.If the Beneficiary is a minor, the benefit will be deposited into an Access Advantage account unless otherwisedirected by a Guardian of the Estate or a court.You’re able to name a beneficiary for your account.Some employers do not participate in the Access Advantage program, in which case you would be paid by check.If your balance falls below 250, we will close your account and send you a check for the balance includingearned interest.After an account remains inactive for two years or longer, we will attempt to contact you. If we don’t receive aresponse from you within a reasonable time, your account balance may be transferred to the state according toyour state’s unclaimed property laws.Anthem Life may derive income from the total gains received on the investment of the balance of funds inthe account.The Access Advantage account is not intended to be a long-term investment vehicle. The interest will be taxableto you as income. Please consult a tax advisor if you have a tax question. We cannot provide tax advice.Also, since the Access Advantage program was designed for life insurance benefits, you cannot make additionaldeposits into the account.FOR FURTHER INFORMATION, PLEASE CONTACT YOUR STATE DEPARTMENT OF INSURANCE.AL– 2114 (10/14)6

How to Complete YourBeneficiary Claim FormIf there is more than one beneficiary, each one must complete a separate form.}}You must submit a death certificate. Only one death certificate is needed. The next section describes whatwe can accept.}}If you have a funeral home assignment, please include the assignment with your claim form. If you want tomake a funeral home assignment, contact the funeral home directly for details.}}If the claim is being filed by an Executor or Administrator of an Estate, he or she must sign the BeneficiaryClaim Form, enter the Estate’s Tax ID number and include copies of the appointment papers.}}Death CertificateYou must include a copy of the death certificate with the Beneficiary Claim Form. We can accept a photocopy ofthe certificate in most cases. In certain circumstances we will require an original certified death certificate andnot a copy.If any of the following applies to your claim, please submit an original certified death certificate:Accidental death}}Homicide (murder) or suicide}}Death occurred outside of the U.S. or Canada}}Benefit amount greater than 100,000}}We may find there are circumstances not listed above that are specific to your claim that will require an originalcertified death certificate. If so, we will contact you as quickly as possible to let you know.If you want to make a funeral home assignment, contact the funeral home directly for details.Return the form and death certificate to the employerThe employer will send all information to us on your behalf.Contacting usIf you have any questions, please call us at 1-800-552-2137 or email us at lifeclaims@anthem.com.AL– 2114 (10/14)7

Anthem LifeLife Claims Service CenterP.O. Box 105448Atlanta, GA 30348-5448Phone: 1-800-552-2137 Fax: 1-877-305-3901Email: lifeclaims@anthem.comBeneficiary Claim FormPlease type or print.For group policyholder use onlyGroup no.Group/Employer nameSection 1: Claimant/Beneficiary InformationLast nameFirst nameMailing addressM.I.GenderMaleState ZIP codeCityEmail addressSocial Security no.(for estate, trust, etc., give TIN)Home phone no.In what capacity are you making this claim?Claimant’s relationship to the insured:Birthdate ntTrusteeDaytime phone no.Other:Other: I have not been notified by the Internal Revenue Service that I am subject to backup withholding as a result of failure to report all interest or dividends,or I am exempt. Cross out this statement if you have been so notified.Section 2: Information about the Insured (the Deceased)Last nameFirst nameM.I.Section 3: Benefit Payment OptionPlease select only one of the options listed below. If you do not choose a payment/settlement option, payment will be made to you in one lump sumcheck. Benefit amounts less than 10,000 will be paid in a lump sum check. I would like to take control of my insurance proceeds and defer making long-term decisions while earning interest on the proceeds. I want the fullamount of the insurance proceeds payable to me distributed, in a single distribution, into the Access Advantage account. I understand you’ll mail mea supply of drafts with other materials about my account once my claim is approved. I can take all or part of the proceeds whenever I want by simplywriting a draft for 250 or more, and that Anthem Life guarantees my account. Read the sheet “Access Advantage Account” for more information.I would like a check in the full amount of the insurance proceeds payable to me.Section 4: Signature and CertificationFor New York residents, the following statement applies: Any person who knowingly and with intent to defraud any insurance company or other personfiles an application for insurance or statement of claim containing any materially false information, or conceals for the purpose of misleading, informationconcerning any fact material thereto, commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed fivethousand dollars and the stated value of the claim for each violation.I certify, under penalty of perjury, that the Social Security Number or other Taxpayer Identification Number and Claimant’s Backup Withholding statusinformation in Section 1 is correct. I understand that my signature may be used for signature verification for my Access Advantage account and other purposes.SignatureDate (MMDDYYYY)XBy my signature above I acknowledge that I have read the appropriate fraud warning listed for my state, or if my state is not listed, the General Fraud Warning(see following page).For use by Anthem Life onlyExaminerReturn this form and death certificate to the employer.If you have questions, call us at 1-800-552-2137.Claim no.Date approved/deniedTotal (Benefit Interest)Reset FormSave and PrintSi usted necesita ayuda en Español para entender este documento, puede solicitarlo sin ningun costo adicional llamando al número de servicio al cliente que se encuentra en este documento.Life and Disability products are underwritten by Anthem Life Insurance Company. In Georgia, Life and Disability products are underwritten by Greater Georgia Life Insurance Company (GGL) using the trade name Anthem Life.Anthem is a registered trademark of Anthem Insurance Companies, Inc.AL– 2114 (10/14)3330200 37037MUMENLIC Beneficiary Claim FR 11 1837037MUMENLIC Rev. 11/18

The laws of some states requireus to provide you with thefollowing informationAlabama: Any person who knowingly presents a false orfraudulent claim for payment of a loss or benefit or whoknowingly presents false information in an applicationfor insurance is guilty of a crime and may be subject torestitution fines or confinement in prison, or anycombination thereof.Alaska: A person who knowingly and with intent toinjure, defraud, or deceive an insurance company filesa claim containing false, incomplete, or misleadinginformation may be prosecuted under state law.Arizona: For your protection Arizona law requiresthe following statement to appear on this form.Any person who knowingly presents a false orfraudulent claim for payment of a loss is subject tocriminal and civil penalties.Arkansas, Louisiana, Rhode Island, and West Virginia:Any person who knowingly presents a false or fraudulentclaim for payment of a loss or benefit or knowinglypresents false information in an application forinsurance is guilty of a crime and may be subject tofines and confinement in prison.California: For your protection California law requiresthe following statement to appear on this form: Anyperson who knowingly presents a false or fraudulentclaim for the payment of a loss is guilty of a crime andmay be subject to fines and confinement in state prison.Colorado: It is unlawful to knowingly provide false,incomplete, or misleading facts or information to aninsurance company for the purpose of defrauding orattempting to defraud the company. Penalties mayinclude imprisonment, fines, denial of insurance, andcivil damages. Any insurance company or agent of aninsurance company who knowingly provides false,incomplete, or misleading facts or information to apolicyholder or claimant for the purpose of defraudingor attempting to defraud the policyholder or claimantwith regard to a settlement or award payable frominsurance proceeds shall be reported to the Coloradodivision of insurance within the department ofregulatory agencies.AL– 2114 (10/14)Delaware and Idaho: Any person who knowingly, andwith intent to injure, defraud or deceive any insurer, filesa statement of claim containing any false, incomplete ormisleading information is guilty of a felony.District of Columbia: WARNING: It is a crime to providefalse or misleading information to an insurer for thepurpose of defrauding the insurer or any other person.Penalties include imprisonment and/or fines.In addition, an insurer may deny insurance benefits,if false information materially related to a claim wasprovided by the applicant.Florida: Any person who knowingly, and with intent toinjure, defraud or deceive any insurer, files a statementof claim containing any false, incomplete or misleadinginformation is guilty of a felony of the third degree.Indiana: A person who knowingly and with intent todefraud an insurer files a statement of claim containingfalse, incomplete, or misleading information commitsa felony.Kansas: Any person who knowingly presents a falseor fraudulent claim for payment of a loss or benefit orknowingly presents false information in an applicationfor insurance may be guilty of insurance fraud asdetermined by a court of law and may be subject tofines and confinement in prison.Kentucky: Any person who knowingly and with intent todefraud any insurance company or other person filesa statement of claim containing any materially falseinformation or conceals, for the purpose of misleading,information concerning any fact material theretocommits a fraudulent insurance act, which is a crime.Maine, Tennessee, Virginia, and Washington: It isa crime to knowingly provide false, incomplete ormisleading information to an insurance companyfor the purpose of defrauding the company. Penaltiesmay include imprisonment, fines or denial ofinsurance benefits.Maryland: Any person who knowingly or willfullypresents a false or fraudulent claim for payment of aloss or benefit or who knowingly or willfully presentsfalse information in an application for insurance isguilty of a crime and may be subject to fines andconfinement in prison.9

The laws of some states requireus to provide you with thefollowing informationMinnesota: A person who files a claim with intent todefraud or helps to commit a fraud against an insureris guilty of a crime.New Hampshire: Any person who, with a purpose toinjure, defraud, or deceive any insurance company, filesa statement of claim containing any false, incompleteor misleading information is subject to prosecution andpunishment for insurance fraud, as provided in N.H. Rev.Stat. Ann. §638:20.New Jersey: A person who knowingly files a statementof claim containing any false or misleading informationis subject to criminal and civil penalties.New Mexico: A person who knowingly presents a falseor fraudulent claim for payment of a loss or benefit orknowingly presents false information in an applicationfor insurance is guilty of a crime and may be subject tocivil fines and criminal penalties.New York: Any person who knowingly and with intentto defraud any insurance company or other person filesan application for insurance or statement of claimcontaining any materially false information, or concealsfor the purpose of misleading, information concerningany fact material thereto, commits a fraudulentinsurance act, which is a crime, and shall also be subjectto a civil penalty not to exceed five thousand dollars andthe stated value of the claim for each violation.Oklahoma: WARNING: Any person who knowingly, andwith intent to injure, defraud, or deceive any insurer,makes any claim for the proceeds of an insurance policycontaining any false, incomplete or misleadinginformation is guilty of a felony.Pennsylvania: Any person who knowingly and with intentto defraud any insurance company or other person filesan application for insurance or statement of claimcontaining any materially false information or concealsfor the purpose of misleading, information concerningany fact material thereto commits a fraudulent insuranceact, which is a crime and subjects such person tocriminal and civil penalties.Texas: Any person who knowingly presents a false orfraudulent claim for the payment of a loss is guilty of acrime and may be subject to fines and confinement instate prison.General Fraud Warning: Any person who knowinglyand with intent to defraud any insurance company,files a statement of claim containing any false,incomplete, or misleading information may be subjectto criminal penalties.Ohio: Any person who, with intent to defraud or knowingthat he is facilitating a fraud against an insurer, submitsan application or files a claim containing a false ordeceptive statement is guilty of insurance fraud.AL– 2114 (10/14)10

Losing a loved one:a list of remindersLosing a loved one has a way of making most people feel unprepared. Suddenly, there’s so much to do and worryabout. What kind of burial arrangements should be made? Who is going to pay the bills? The list goes on and on.Anthem Life is here to help. Use this checklist as a guide to remind you of what you need to do. It’ll help you spendless time taking care of things and more time focusing on yourself and your loved ones.What you should do immediately when aloved one diesTell your family and close friends. Ask them to callothers for you. Use the contact chart on the back ofthis sheet.Help is a phone call away withBeneficiary CompanionTalk to your loved one’s doctors. Should there be anautopsy? Was your loved one an organ/tissue donor?Beneficiary Companion, provided by GeneraliGlobal Assistance*, is a service that can help youwith paperwork and phone calls when a lovedone dies. It’s available at no extra cost to you aslong as you are named as the legal Executor ofthe estate. Beneficiary Companion will help youlet third parties know of your loved one’s death— people and companies that aren’t immediatefamily or friends, like the phone company, bankand cable company. And they’ll work to protectyour loved one from identity theft.Call Beneficiary Companion at 1-866-295-4890.}}}}Find out if your loved one wrote a letter of intent ormade arrangements for a funeral, cremation orburial. Were any services pre-paid?}}Contact the funeral home.}}Funeral or memorial service planningChoose the kind of service you’d like to haveand who should be billed. Be sure to check anyinformation your loved one may have left.}}Gather your loved one’s information so the funeralhome can take care of a death certificate. You’ll needyour loved one’s personal information, includingbirth date, home address and work background.You can also use this information for an obituaryor paid death notice.}}* Generali Global Assistance is an independent company providingBeneficiary Companion services on behalf of Anthem Life.Beneficiary Companion services are available to the beneficiarywhen the beneficiary is also named as the legal Executor ofthe estate.Ask family and friends to tell others about of theservice and to offer rides to anyone who mightneed one.}}Send an obituary or paid death notice to local papersand anywhere else you’d like to publish it.}}Get the advice of the funeral home to decide howmany death certificates you’ll need.}}If your loved one was a police officer or in themilitary, contact local representatives. They oftenprovide special funeral services.}}11

Losing a loved one:a list of remindersFamily and household issuesContact an accountant or tax advisor about how tofile taxes now that your loved one is gone. If you needhelp preparing a budget or figuring out the value ofyour assets, ask.}}Figure out who will take care of your lovedone’s dependents.}}If your loved one had any pets, decide who willtake them.}}If there are any outstanding bills due for the monthlike mortgag

Life and Disability products are underwritten by Anthem Life Insurance Company. In Georgia, Life and Disability products are underwritten by Greater Georgia Life Insurance Company (GGL) using the trade name Anthem Life.